Croma Bewertungen 

Today, I visited the Croma store on Gunjur Road, Bangalore, to purchase an iPhone Air. Before proceeding with the purchase, I specifically asked about the product's availability. I was informed that the phone was not available at the store but would be arranged and delivered within 1.5 hours after billing.

Based on this commitment, I agreed to proceed with the billing process. However, after I had already spent more than one hour at the store, another Croma representative informed me that it would actually take another 3 hours to bring the product.

This is completely unacceptable. If the actual delivery time was going to be 3–4 hours, that should have been communicated upfront. Instead, I was given incorrect information, made to wait for over an hour, and then informed of a significantly longer delay.

Customers have valuable time, and it is disappointing that your staff made such a commitment without verifying the actual timeline. This kind of misleading communication wastes customers' time and creates a very poor shopping experience.

I request that you look into this incident, ensure your staff provides accurate information to customers, and take appropriate action so that no other customer has to go through a similar experience.

I look forward to your response and an explanation regarding this incident

Waiting for the response without any regards,

Saurabh

9900632834

This is my second reminder regarding my pending warranty service request, which still remains unresolved despite repeated follow-ups.

I registered my first service request on 12 July 2026, and even after more than 10 days, no technician has visited my home to resolve the issue. I have already sent a detailed complaint email, but I have neither received a satisfactory response nor any actual service.

At the time of purchase, I was persuaded to buy a 5-year extended warranty plan with the assurance of prompt and reliable after-sales support. Unfortunately, my experience has been completely opposite. Instead of receiving service, I have only been receiving repeated follow-up calls without any action. This is highly unprofessional and has caused significant inconvenience.

For your reference, my service requests are:

- Service Request No. 784541618574
- Service Request No. 8783829860481

Despite multiple reminders over the last 10 days, there has been no effort to resolve my complaint. This raises serious concerns about the value of the extended warranty plan that I purchased.

I once again request that you:

- Arrange an immediate technician visit to resolve the issue.
- Provide a written explanation for the unreasonable delay in service.
- Stop unnecessary follow-up calls unless they are accompanied by actual action on my complaint.
- Confirm the expected date and time of the technician's visit.

If I do not receive a satisfactory resolution within 48 hours, I will be compelled to escalate this matter to the appropriate consumer grievance authorities and pursue all remedies available under the Consumer Protection Act.

#FakeCompany #FakePromises #NoCustomerService #PoorAfterSalesService #WarrantyFailure #ServiceDelay #DisappointedCustomer #CustomerRights #NeedResolution #Croma

Third class service, complain again and continue...........shameless.

I am extremely disappointed with my experience with Croma. I purchased a laptop that turned out to be faulty within 20 days. After continuous follow-ups with the brand for almost a month, I finally received the DOA certificate and visited the Croma DLF Mall of India, Noida branch for a replacement.
I was asked to wait for a day, and after visiting again, I was informed that the same product was not available. This information should have been communicated earlier, as it caused unnecessary inconvenience and wasted my time. I had no option but to initiate a refund.
However, even after two weeks of initiating the refund, I have still not received my money back or any proper update from Croma. Despite multiple attempts through calls, WhatsApp, and emails, there has been no satisfactory response.
The entire experience has been extremely frustrating due to delays, poor communication, and lack of customer support. I expected much better service from Croma.

Your service is pathetic. I purchased 6 split ACs from CROMA under the impression you are a TATA brand very nicely you have shattered the impression that I carried so long about TATA, never again I will ever buy any TATA product.

I am writing to express my deep disappointment with the quality of my 55-inch Croma TV purchased in 2024.
Within just 8 months of purchase, the TV started developing serious issues. It would repeatedly switch off on its own, and I had to get it repaired during the warranty period. Unfortunately, despite the repair, the problems continued. Now, the display has completely stopped working.
A television is a long-term household appliance and should not fail within such a short period. It is extremely disappointing that a product from a reputed brand developed major defects so soon after purchase. This has caused me significant inconvenience, frustration, and financial loss.
Since the issue first occurred during the warranty period, I believe this may be a manufacturing or quality-related defect. I request Croma to thoroughly review my case and provide a fair solution, whether through a free repair, replacement, or any appropriate support.
I also request the contact details of the nearest Croma service centre or the concerned team near Ghansoli, Navi Mumbai, so that this matter can be resolved without further delay.
If I do not receive a satisfactory response, I will have no option but to escalate this matter to the appropriate consumer authorities and share my experience on public review platforms.
I expect your prompt response and an appropriate resolution.

Bad service, manipulate customers to take extended warranty but not provide it

Another #complaint regarding Onsitego and now this time ..it is the brand called Croma which is beyond my expectations

Very disappointing products and after-sales service experience from Croma ...

I purchased a #Croma AC on 30 March 2024 along with an extended warranty/service plan, which I paid for and which is valid until 31 March 2028.

Unfortunately, the indoor unit developed a defect on 6 September 2025. After raising a lot of complaints and frequent follow ups, the indoor unit was eventually replaced in February 2026., which is almost after 6 months...

However, Now, the outdoor unit of the same appliance started giving problems again from 4 July 2026. We raised the complaint with #Croma’s after-sales service team on the same day, but have not received any response or resolution so far.

I purchased the extended warranty too (AMC of 3 years - 1st April 2025 to 31st March2028) and expected Croma to support me when needed.

I'm frustrated that, despite having a valid warranty, I haven't received a response.

I request Croma #management to please look into this matter with immediate effect and arrange a resolution.

A customer should not have to repeatedly follow up or use public platforms to receive support for a product covered under warranty.

#Patheticcustomerservice #customerervice #brand #branding

Croma after sales service is very bad I bought washing machine croma brand machine dryer is not working i make complaint on Saturday 5 days happen nobody has call me or come for resolved problem

Worst company to buy anything from.
No customer support no product warranty. Scammers they are.

Never buy any product from croma online or offline the worst ever company Purchased ac on 28th June 2026 through online The installation must happen with in 48 hours of delivery the technician was assigned after 48 hrs on 2nd of June after several follow ups and informed he shall install it on the same day but failed to turn up or receive the call I had to wait from 10 am to 6pm for the technician and he never picked up the call after multiple request to the customer care next day the technician arrived and as per him extra output wire ,stand etc will be charged we understand yes those are extra charges but the amount he quoted was not extra it was 3 times more than the market so we requested for the gst bill for the same to produce but the technician informed there won't be any bill for these the technician left the place without packing the ac and he left the place with the box open

The 3rd class service provided by croma snd their installation person. Its been 2 days for waiting the person who has to install an RO, who is going to come yesterday but still he is not visiting the house and the croma person assured me that all work will be done just next day. But nobody visiting anfs the whatsapp customer care is totally waste. Its like wating our time.. everytime they asked about otp ehich will not come all the time because of tech issuebat there plateform, then agents are getting changed in every 15 minutes, whole process start from scartch like again otp, and tell me your concern, and the same thing again,, like you are trapped in a loop, at one point you will be frsutrated because tou paid the whole amount and even you are not getting service.. worst experience.. 2nd time happened with the same croma arena a maninagar ahmedababd .. plz never ever buy anything from croma. Never recommended...

Very bad service
Elika stove ( chula ) leke 3 year Tak hua servising ke liye bulayega tho nahi Ara ha he
Lene ke time bola 7 saal varenty serving free
Abhi bol raha he servising free nahi kuch bhi varenty nahi
Fir kyu ithna saal ki varenty he karke customer ko pasaaneka
Very bad experience @croma @elika

Bulkul ghatiya me 11:45 pr pahunch gya tha lekin uske bavjood bhi yha karmchari leptop dikhane k liy available nhi huy jbki mere se khte rhe aa rhe h or me pure 1:30 minut wait krta rha
Kota center pr
Or final decison liya ki kyu n relince store se leptop liya jaye
Yh condition h kota tata croma center ki

I have been facing continuous issues with my washing machine for the past 6 months, and the problem is still not resolved. Despite raising multiple complaints, no proper or permanent solution has been provided, and even the replacement has not been approved.

For the last 20 days, my machine has been lying at the service center, but there has been no proper update or response regarding its status. The customer support team has shown a complete lack of responsibility.

I have also emailed Aditi Madam and Sarbjeet Bedi, but I have not received any response from them either, which is extremely disappointing.

Overall, the service experience has been very poor and frustrating. The company does not seem to take customer issues seriously, and the after-sales service is extremely weak. I am highly dissatisfied and would not recommend this company to others.

It take days for technicians to arrive and clean. Sometimes more than week

If u need 1 tin ac in other brand then u have to buy 2 ton AC in croma when u complaint for same then yonger child visit for your problem and say ur ac is ok and croma company massage u that ur complaint resove successfully what the rubbish is this

Main pichhle 2 mahine mein 10 bar complaint kar chuka hun har bar mujhe agent se bola jata Hai ki 24 ghante mein aapke pass technician visit ho jaega lekin 2 mahine mein Inka ek bhi technician visit nahin hua Hai 10 bar se upar mein complaint kar chuka hun Inka koi sa bhi product achcha nahin hai na hi aisi na hi TV main donon hi chij Le Rakha hun donon mein problem aaya hai

CROMA EXPOSED: The "Tata Trust" is a Complete Myth in After-Sales Service! 🚨
​If you are planning to buy any electronics from Croma, please read my horrific experience first. Save your hard-earned money and mental peace!
​It’s been over 45 days in peak summer, and my 1.5T Croma Inverter AC is lying dead while the company and its local vendors play dirty extortion games.
​The Scam: My AC stopped cooling. While the standard warranty is over, the Compressor is strictly under a 10-Year Warranty. Croma assigned "Ali Ahmad Service Center" for the check-up. Their technician (Hussain) gave a FAKE diagnosis of a faulty PCB just to avoid the free compressor replacement.
​The Blackmail: He demanded a ₹499 visiting charge. As a law-abiding customer, I was 100% ready to pay, but I asked for a basic proper GST Invoice and a written Service Report. He flatly refused! Why? Because he wanted cash to push me into a private, unauthorized repair. When I refused to pay without a bill, the service center stopped taking my calls and Croma silently CLOSED my service ticket from the backend without fixing the AC!
​The Apathy: For 45 days, I have chased them via endless emails, Twitter, and even filed a complaint with the National Consumer Helpline (NCH). Their customer care is useless and only replies with copy-paste bot messages. They are illegally holding my 10-year compressor warranty hostage to protect their corrupt third-party vendor.
​Is this the legendary Tata Group value system? Leaving customers to suffer in the heat while local vendors run extortion rackets under your brand name?
​My Advice to Everyone: DO NOT BUY FROM CROMA. They only care until they swipe your card. Once the product is sold, their after-sales service is non-existent. I am now dragging them to the Consumer Court.
​#Croma #TataGroup #ConsumerHarassment #WorstService #JagoGrahakJago #ConsumerCourt #ScamAlert