Croma Bewertungen 

bahut hi kharab service
maine 9528488957 se complain bheji thi window ac ki
unka aadmi aya usne bataya ki leekage problem hai.aproval aayega to theek hogi.us baat ko bhi 3 din ho gaye.custumer care ko phone kiya to 24 ghante ke liye kaha,aaj fir kaha to fir 24 ghante.koi bhi santushti wala jawab nahin de pa raha hai.aaj maine 9528488957 se call kiya to wo block kar diya ya pata nahin kya kiya us number se baat nahin ho payi fir maine doosre number se kiya to baat ho gayi.pata nahin ye kya chal raha hai asa lag raha jaise mai bhikh maang raha hoon bhai abhi company ki warranty bhi khatam nahin hui.bahut hi kharab service croma ki.mai to kisi ko recommend bhi nahin karunga.

Croma is seriously the worst store I have ever dealt with. Absolutely pathetic service and zero commitment to customers. They will promise you big things at the time of purchase, but when it comes to actually delivering, they completely back out.

I purchased an AC from their Pandri store in Raipur (Shobhraj Arcade, Plot No. 15/5, opposite TVS Motors, Pandri, Raipur, Chhattisgarh 492004) with a so-called 5-year warranty. But guess what? In just 3 years, the compressor got damaged, and they straight up refused to honor the warranty. No accountability, no responsibility—just excuses.

I had to get it repaired from outside at my own cost and then file a complaint in the consumer forum. Only after that, their representative Mr. Parvez contacted me and promised compensation if I withdrew the complaint. Even his boss spoke to me and assured the same.

And now? Completely vanished. No calls, no response, nothing. Typical behavior—make false promises and disappear.

This is my strong warning to everyone: NEVER buy anything from Croma. They are just fooling customers in the name of a “brand.” Always prefer your local stores—they are far more reliable and trustworthy than these so-called big brands.

Humara Commiercal refrigerator karab ho gaya tha to croma ke technic ne estimate expense boal 5,500/- hoga uske bad me 15 din wait karvaya fir bola 10,500/- expense hoga or phele nai bataya ki payment karoge fir hi apka kam hoga customer ne pu6a ki phele payment karna ho to hum phele kar sakhte he lekin croma ke technic ne bola nai kam hone ke bad bhi karoge to chalega uske 15 din bad bolte he ap 10,500/- exppense ho karvana he to karvao nai to apka advance diya vo refund le lo (Krishna Sales Enterprise) (Sandip Sir, Dhrumil Kansara, Abhishek) totally galat answer karte he bohot rudely answer karte he vo esa batate he ki customer ko hi garaj he company ko koi garaj nai he

I bought AC from croma but when it delivered i got damage piece and after 1 day our ac stop working and no cooling was there
Therefore overall our both outdoor and input unit were damaged and we face so much difficulty.
Every piece in croma is damaged
And they literally try to create problem for there customer. And i had really a worst experience
And i suggest to customer not to buy from croma .

Very disappointing experience with Croma. The product was delivered late and arrived damaged. The service engineer made the issue even worse instead of fixing it. Despite multiple complaints over the last three days, no proper response or resolution has been provided. Customer support keeps extending the timeline without taking any action. Extremely poor product quality, terrible after-sales service, and unhelpful staff. Based on my experience, I would not recommend this product or even Croma to anyone. Please think twice before purchasing anything from here.

Recently I purchased 2 AC 1 TV and a loud speaker of boat. TV installation was done on time even AC but for the loudspeaker installation even after repeated complaints till date no one has come for installation. This is a highly unexpected service by Croma. Even one of the AC of Croma is not working even that complain has not yet resolved. I have purchased the above items on 25th of may,26.

My frontload washing machine manufacturer is infinity retail croma TATA product out of warranty i raised service request On-site go service at my place is very unprofessional no follow up by croma no quality assurance worst experience spare parts not available outside what to do the worst response by croma closing the ticket and again Open the ticket but not like previously February month it was ok April 8 th onwards nobody again and again getting messages regarding technician visits all are fake schedules no information regarding the technician or his id no phone provided different people from different phone numbers and rescheduled update as customer not available but no body monitored and taken responsibility explained the problem am facing from croma infinity retail croma TATA is the manufacturer how worst manufacturer won't sell or send directly to customer the spare parts how assure the time line of the repair who will check customer care kept e in 24 hours will get back to you recently calling back and just to confirm calling no information nothing sometimes the back-end team will block the number too this is what I observed grievance team also don't shoot the problem apart from they will follow the service team updates apart from no quality assurance regarding the service I am fool that is the reason I bought the croma inhouse product trouble from 8 th April to till date

⚠️ Public Awareness Post ⚠️

I would like to bring to everyone's attention an unfortunate experience I had with a Chroma AC servicing team.

A few months ago, I got my split AC serviced by a technician from Chroma. Today, while opening the indoor unit for routine cleaning, I discovered that the mounting bracket/support component was missing. When I contacted the technician who had performed the service, he completely denied that such a part was ever present, which is unacceptable and highly unprofessional.

As an AC owner, I am fully aware that this component is an essential part of the unit. The technician's response has only raised further concerns regarding the quality and integrity of the service provided.

I understand that not every service professional is the same, but incidents like these make customers lose trust in the entire organization. I have already lodged a formal complaint with the Chroma service team and expect a thorough investigation and resolution.

Customers should carefully inspect their appliances before and after any service visit and remain vigilant.

#Chroma #CustomerAwareness #PoorService #ConsumerRights #BeAware

I am extremely disappointed with the service and support provided by Croma, Bhayander branch. My experience with the purchase of a Blue Star AC has been very frustrating and unsatisfactory.

At the time of purchase, I was strongly encouraged to take an extended service package for additional years with assurances of excellent after-sales support and professional service. However, once the sale was completed, the level of assistance provided was almost non-existent.

When a technician was sent for servicing, the quality of work was highly unprofessional. After the service visit, new issues started occurring that were not present earlier. The AC began making unusual noises, and the flap remains open even after the AC is switched off. Instead of resolving problems, the service appears to have created additional issues.

I contacted Mr. Kishore Lad multiple times seeking assistance, but unfortunately received no meaningful support. The promises made during the sales process seem to have been completely forgotten after the purchase was completed.

Furthermore, I attempted to reach out to the store manager, Mr. Sachin Mahadik, regarding these concerns. However, my calls were not answered when assistance was required. As a customer, this lack of accountability and responsiveness is unacceptable.

The entire experience has been disappointing due to:
• Poor after-sales service
• Unprofessional technicians
• Unresolved AC issues after servicing
• Lack of customer support
• Fake promises made during the sales process
• No proper response from concerned staff and management

I trusted Croma because of its reputation, but this experience has left me extremely dissatisfied. Customers should be aware that the quality of support after the sale may not match the promises made at the time of purchase.

I sincerely hope Croma takes this complaint seriously, investigates the service provided, resolves the issues with my AC, and improves customer support standards at the Bhayander branch.

I would rate this experience **½ out of 5 stars**. ⭐☆☆☆☆

I purchased a Lenovo Laptop during 2023 with additional 2 year extended warranty which CROMA promoted from ZIP CARE for which i paid Rs. 5500/- extra. In 2026, we faced poor performance and display brightness problem and so thought of availing the warranty. It was not so easy to get them on board and with great effort and continuous follow up ZIP CARE visited home and did not take the Laptop, stating that the Laptop got external damage such as some minor peel off. I argued in what way these minor external damages will hinder the performance of the Laptop and how it could be expected that a laptop could be maintained in the same condition it was purchased. Finally my warranty claim was rejected and i have to go out for repair. Please avoid such external warranty which is nothing but a fraud and if possible better avoid Croma for promoting such fraudulent companies which is spoiling the name of TATA

Order a product from them. The order was supposed to be delivered in 2 days but after 7 days it still showed as shipped. Called customer care 4 times and each time they told me to wait for 24 hrs for an update but couldn't provide me one. Worst customer service. My first and last order from Croma

Hi Mr Shibashish,

Hope you are doing well. But we are sorry to say this to you. Your team is totally hopeless. By mistake we have purchased window A/c from your Pacific mall showroom and they sold the AMC with the fare commitment since last 3 yrs. We have done the A/C complaint on 7th June, every time your team said 72 hrs TAT time. Person will come and check in 72 hrs and for service they need again 72 hrs. Rightnow i am holding your custmore care number last 01 hrs. and call disconnect automatically (I am putting this on my record). Since last 5 days we are coordinating with your team.
They came and fill the gas but after 30 Mins problem is same now one more sensor is doing problem facing now 2 problems, Gas and Sensor.
We will suggest the people plz don't buy the product from Croma and specially the AMC. We have 2 more Voltas A/C but AMC with the company directly till now. We are not facing any problem. You and your team is failure to give the services.

Pathetic, extremely poor service by TATA Croma, even in extended warranty of appliances, customer is forced to pay for the part. Customer care service is disastrous, just looting the customer money , no proper guidance about appliances service.Staff on desks ,not available , not picking up the call and too rude to respond.If there would be rating in minus , it must be preferred.

My experience with Croma has been extremely disappointing. I purchased a window AC along with an extended warranty, expecting reliable after-sales support. Unfortunately, I have been facing recurring gas leakage and cooling issues since the time of purchase.
What is even more frustrating is the complete lack of customer service. Despite sending more than 10 follow-up emails and escalating the matter multiple times, I have not received a single response from the support team. No one has called me back, provided an update, or taken ownership of resolving the issue.
The technician confirmed a gas leakage problem, yet I was informed that gas refilling charges may apply despite having purchased an extended warranty. Such limitations were never clearly communicated at the time of purchase.
As a customer, I expected better service from a reputed brand. The product issues, coupled with the absence of communication and delayed resolution, have resulted in a very poor customer experience.
I hope Croma improves its after-sales service, customer communication, and complaint resolution process so that other customers do not have to go through a similar experience.

Zero Star

Very disappointing after-sales service from Croma.

I registered a water purifier service complaint on 24 May (Ticket ID: 779593987319) and another on 3 June (Ticket ID: 780498740088). Both complaints were closed without any technician visit, phone call, or resolution.

After escalating the matter, Croma created Complaint No. 8780549803547 and assured me that the case had been prioritized. However, as of 7 June 2026, no technician has contacted me and the issue remains unresolved.

My concern is not just the product issue but the lack of communication and the practice of closing complaints without providing service. Customers deserve proper updates and resolution, especially for essential products such as water purifiers.

In short i can say worst service.

I have purchased chimney from store and at the time of buying they agree on everything like Installation core cutting etc. now they denying to core cut. I did it now from side and now waiting for 4 days for installation.

I had to stop my furniture work due to this.

Very bad service not expected #Chroma

I purchased a Siemens washing machine along with an extended warranty from Croma Vesu, Surat. For the past two months, I have been regularly following up regarding a repair issue with my washing machine, but the problem still has not been resolved.

Every time I contact customer support, I am assured that the repair will be completed soon. However, no concrete action has been taken. Recently, the representative I spoke with informed me that the Siemens service person handling my case has stopped answering my calls and is not responding to my messages.

I purchased the extended warranty expecting reliable support and timely service. Unfortunately, even the Croma team has informed me that they are not receiving the necessary assistance from Siemens. This raises a serious concern about why extended warranties are being sold if customers cannot receive proper support when they need it.

The continuous delays have caused significant inconvenience and frustration. Even today, I received another message asking for three more days to resolve the issue, despite the fact that I have already been waiting and suffering for over two months.

I sincerely request your help in resolving this matter at the earliest. I would appreciate prompt action so that my washing machine can be repaired without any further delay.

I booked a washing machine at Croma Udupi on 31st May,2026. I was informed that it would be delivered on 1st June, which I agreed and accepted without any discussion. On 1st June, I did not get the machine, instead, to my utter surprise, received a message late in the evening that the product is delivered whenthemachinewas notyet delivered. I tried reaching out to the showroom, but could not connect. Then I connected with the Toll free number and lodged a complaint. On 2ndJune, again tried reaching out the showroom but no response. Then, I had no option but to visit the showroom. The showroom in charge or Store Manager, who refused to share his name, I asked him how is it possible that when the material has not left your premises, how can such a message be shared. He once says it is Croma mistake and then suddenly changes saying Croma is not at fault, then says we don't know how this message is shared. I have been an ardent fan of the TATA Group and hence used to make all my purchases from Croma. With such pathetic support I advice everyone to avoid purchasing any item from Croma. Poor service.

Excellent Service

I am extremely disappointed with the customer service at Croma Anna Nagar showroom.

I purchased a Panasonic AC on 28/05/2026 and was promised delivery on 30/05/2026. However, till now the product has not been delivered and there has been no proper update or resolution from the showroom team.

This delay and lack of communication have caused inconvenience and frustration. Such service is not expected from Croma. Kindly treat this as a serious complaint and arrange immediate delivery with a clear status update.