Croma Bewertungen 

I am extremely disappointed with my experience at Croma Dwarka Sector 12.

I purchased a Samsung TV from the store using a credit card and had it delivered to my residence. When the Samsung installation engineer arrived a few days later to install the TV, the product was found to be physically damaged during unboxing and could not be installed.

Croma store agreed to take the TV back and arranged for the product to be collected. Despite the damaged TV being returned and collected, the refund has still not been processed. Multiple follow-ups, emails, and escalations have resulted in little to no meaningful response. The most frustrating aspect is not just the delayed refund, but the complete lack of accountability and communication. Customers should not have to chase a retailer for weeks to recover money for a product that was delivered in a damaged condition and subsequently returned.

What should have been a straightforward refund process has turned into an exhausting exercise in repeatedly explaining the same issue, following up through different channels, and waiting for responses that never arrive.

I chose Croma because of its association with the Tata brand and expected a higher standard of customer care, transparency, and responsiveness. Unfortunately, my experience has been the exact opposite.

Until this issue is resolved and the refund is credited, I cannot recommend Croma to anyone considering a major electronics purchase. Buyers should be aware that if something goes wrong with their order, obtaining a resolution may require persistent escalation and significant effort on their part.

Rating: 1/5
Reason: Damaged product delivered, returned product collected, refund still not processed, and inadequate customer support throughout the resolution process.

I had purchased Daikin AC of 1.5 ton AC from Croma, Nirman Vihar, New Delhi on 28 th May 2026 with extended warranty of 4 years. After two months AC had A1 problem and non working. I contacted Croma they advised to contact company but Daikin company response was cold and inactive. I again contacted Croma they registered my complaint but nothing was done after that. Still AC not working inspite of two time part replacement. Daikin AC service center had taken Rs.3850 for filling gas although it was in warranty period. Still AC is not cooling. I contacted Croma showroom many times but nobody is picking up phone. My experience with Croma showroom is very bad. They when purchase AC talk with politely. After purchase AC don't like talk with customer and are not cooperative. I would suggest that nobody should purchase AC or any electricals items from them. They have sold me faulty ac for which I am still suffering.

Rajesh Kumar
9892336479

POOR & VERST SERVICE i have seen i have purchased the tv from 1 week no has came for Installation I have followed continue at last I have to return the product.

Highly Disappointed! ZipCare Extended Warranty is a Total Waste of Money for Aquaguard.
I am extremely frustrated and disappointed with the Croma ZipCare Extended Warranty plan I purchased for my Aquaguard water purifier. I paid extra for a 2-year ZipCare protection plan hoping for peace of mind, but the service has been an absolute nightmare.When my Aquaguard stopped working, I reached out to ZipCare expecting prompt assistance. Instead, I have faced nothing but endless delays, unhelpful customer service representatives, and broken promises. Every time I call, I get the same scripted excuses, and no technician actually shows up.Water is an absolute essential daily need, and leaving a household stranded without clean drinking water for days because of internal coordination issues is completely unacceptable. What is the point of selling an extended protection plan if you cannot provide basic, timely service when the product breaks down?I highly recommend everyone avoid purchasing ZipCare protection for their appliances. It is a complete waste of money. Save your cash and deal directly with the official Eureka Forbes/Aquaguard service team instead. Croma and ZipCare need to take accountability for their post-sale service!

One of the worst ever company . No support at all despite 100s of email to the entire team of Croma including nodal officer and grievance team . They just sell and while there is a complaint under warranty nobody will attend and nobody will action hence don’t buy any products from Croma this is my advise . Worst worst ever

Very, very bad service for the last one year. I am trying to get complaint for my Croma water dispancer, which I bought from the Croma store and which became defective within one months. . Therefore, I am not recommending anyone to buy any Croma products due to the poor service quality.

Pathetic experience ever , order adaptor 1928 Rs , order was prepaid still didn't get delivery

There are 15% higher prices in croma store then reliance digital ...my experience is for air fryer and Faber gas stove...so suggest all of you for reliance digital

Very very bad service don't buy anything they say will give you service it's totally making us fool..
Mere product warranty me hai per call kar karke that gaya hu isliye product hi fakena pad raha hai

Croma products is very bad and not proper service provide customer service not provided properly

1 Ton split AC installed on28.8.2026 at my residence by Authorised partner M/S AJ Sales, Vikhroli.
During installation the technician demanded extra payment for 1) Wrapping Tape 1 no.... Rs. 300/- 2) Drain Pipe 2 mtr....... Rs. 240/-
Total Rs. 540/-
The actual market price for the same is approx. Rs. 50/-for Tape and Rs. 25/-per mtr.for drain pipe.The technician purchased the pipe and tape from a shop near my residence but issued a receipt from Vikhroli. This is over charging and unfair trade practice.
Customers are requested to be careful during purchase from Croma.

⭐ **1-Star Review – Highly Disappointing Experience**

I ordered a chimney from **Croma Garh Road, Meerut**, and my experience has been extremely disappointing. At the time of purchase, the salesperson made certain commitments regarding the installation and related requirements. However, once the product was delivered, I was informed that the chimney pipe would involve an additional cost, which was never clearly communicated at the time of sale.

There was also no proper update or transparency regarding the installation process after the delivery. It honestly felt like the only priority was to sell the product, while the commitments made before the purchase were conveniently ignored afterwards.

A brand like Croma should maintain transparency and take responsibility for what its sales team commits to customers.

**Highly NOT recommended.** Think twice before purchasing from this store. In my opinion, it would be better to purchase from a reliable local vendor rather than dealing with such poor post-sales communication and service.

Absolutely terrible experience with Croma. We bought a refrigerator along with an additional 1-year Extended Warranty, and now that the refrigerator has developed a problem, Croma is simply saying that we do not have an extended warranty.
We paid extra money specifically for this warranty, yet when we actually need the service, they refuse to acknowledge it. This is completely unacceptable and extremely frustrating for a customer.
If Croma cannot properly maintain warranty records or honor a warranty that was purchased and paid for, then what is the point of selling an extended warranty in the first place?
Very poor after-sales service, zero accountability, and a deeply disappointing customer experience. I would seriously think twice before buying from Croma again

Bought a tv from croma..same day delivery but 2 days no one came for installation. Neither coming for installation not allowed for self installation.staff behave well till sell out the product and after sells they act like they don't know you.. service people are rattan tata here...such big stores and such small people..I asked them to take the product back

Very Poor Customer Service – Extremely Disappointing Experience

I purchased a Croma TV from the Salem Croma showroom and also took an extended warranty. Recently, my TV developed an issue, so I raised a complaint with Croma Customer Care and the Salem showroom.

They promised to resolve the issue within 72 hours, but there has been no proper response or follow-up. No technician has contacted me or visited to check the TV. When I try to contact the technical person, my calls are simply disconnected.

Very disappointing service, especially after purchasing an extended warranty. I expected much better customer support from Croma. Very poor experience and customer service.

Very, very bad service for the last six months. I am trying to get service for my Croma Induction Cooker, which I bought from the Croma Online platform and which became defective within three months. Whenever I raise a service request, they ask me to contact the nearest Croma store, which is 220 km away from my hometown. Therefore, I am not recommending anyone to buy any Croma products due to the poor service quality.

Order No.- SOA250381814619
Date-26/7/2026
AC No.- ZPK Croma INV/AC 1.5T CRLA0181ND17029 was purchased from Bopal, Ghuma, Croma Centre. After a month gas leakage happened leading to zero cooling. Being working we requested evening technician visit we were left hanging for nearly week. After which barely using for some days another issue of water leakage cropped up. One request of evening visit is ignored, now it is almost 15 days and problem remain unresolved leading to frustration. One line- will never buy from Croma again.

Web site issues, no control, inflated prices, local re-branded products and no worry for customer.

Don't buy Croma product. However, their product look great but no after sale service. Infact their service are very poor. Specially incase of AC and big appliance. Don't buy!!!!!

Dear Croma and Eureka Forbes Customer Support,

I am writing to formally complain about my Eureka Forbes fully automatic vacuum cleaner purchased from Croma on 17 August 2025 for approximately ₹20,000.

Unfortunately, the product has developed repeated problems within the warranty period.

Complaint history:

1. January 2026: Within a few months of purchase, the product developed a problem and I raised my first complaint. The product required service even though it was relatively new.
2. Second issue: The product again developed a problem. On that occasion, I managed to resolve the issue myself and did not pursue a major complaint.
3. 14 August 2026: The product developed another serious problem and has now completely stopped working. I immediately raised a complaint.

What is extremely disappointing is that Croma and Eureka Forbes are now directing me to each other instead of resolving the customer's problem. I am being told that it is the responsibility of the other company.

As a customer, I should not have to run between the seller and manufacturer to determine who is responsible. I purchased the product from Croma and trusted the Eureka Forbes brand. The product is still within the warranty period and has had repeated issues.

I have already spent considerable time following up and sending emails, but I have not received a proper and satisfactory resolution. This entire experience has caused me considerable frustration.

₹20,000 is a significant amount for me, and I expect a reliable product and proper after-sales service in return.

Considering the repeated failures and the fact that the product has now completely stopped working within one year of purchase, I am requesting a replacement/exchange of the product rather than another temporary repair.

Please provide me with a written response and a clear resolution within a reasonable time. I request that Croma and Eureka Forbes coordinate internally and resolve this matter instead of directing me from one company to the other.

I am keeping records of my purchase invoice, previous complaints, emails, service records, photographs/videos and all communication regarding this matter.

I hope both Croma and Eureka Forbes will take this complaint seriously and resolve it fairly.

Regards,
Krishna Sameer muni
9819028087
SLRSI5418142
85081100
[Complaint/Service Request Number]