We were acknowledged and spoken too but not pestered and followed around when we were browsing. The salesman David came and helped when we wanted to ask questions and answered all queries in a prof... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service from Stuart. Attentive but not pushy. Listened to what we were looking for and what we weren't. Showed us our options. Answered all our questions. Then left us alone to kee... Mehr ansehen
Unternehmen hat geantwortet
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Mehr ansehen
Unternehmen hat geantwortet
excellent customer care, our sales man went above and beyond to meet our needs. I came with a clear idea of what i wanted and he knew where to find it and when looking for an accent chair he was able... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- auch in
- Beleuchtungsgeschäft
- Geschäft für Bodenbeläge
- Matratzengeschäft
- Schlafzimmermöbelgeschäft
- Wohnmöbelgeschäft
Über Cousins Furniture
Vom Unternehmen geschrieben
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Kontaktinformationen
Vereinigtes Königreich
- 01216652032
- online@cousinsfurniture.co.uk
- www.cousinsfurniture.co.uk
4,8
Hervorragend
7337 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service and thank you
6. August 2026
Antwort von Cousins Furniture
Hi Mark,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service during your visit. We really appreciate you taking the time to share your feedback and say thank you to our team.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great customer care
We visited the Tyseley store today and were very pleased with the advise and assistance we received from Kim. Just the right balance in delivering superb customer care.
So thanks for all your help!!
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Thank you, Robert, for your fantastic 5-star review! ⭐ We’re delighted to hear that you had such a positive experience at our Tyseley store and that Kim provided the perfect balance of helpful advice and excellent customer care. We’ll be sure to pass your lovely feedback on to Kim. 😊
Haz was very helpful and accommodating
Haz was very helpful and accommodating, explaining everything to us.
Very friendly.
18. August 2026
Antwort von Cousins Furniture
Thank you, Mr Stevens, for your lovely 5-star review! ⭐ We’re delighted to hear that Haz was so helpful, accommodating and friendly, and took the time to explain everything clearly. We’ll be sure to pass your kind words on to Haz — he’ll be thrilled to hear your feedback! 😊
Excellent Service from Phil C..
Excellent Service from Phil C... explained options available on new sofas, insurance protection cover and the ability to purchase extra material.
We wanted to make sure we made the correct choice and he was able to answer all our questions.
Great customer service and no hard selling tactics.
Would thoroughly recommend this store!
17. August 2026
Antwort von Cousins Furniture
Thank you so much for your fantastic 5-star review, Owen! ⭐ We’re delighted to hear that Phil provided such excellent service and took the time to explain all the options available, answer your questions and help you feel confident in your choice. It’s great to hear you appreciated his friendly approach and that there was no hard selling. We’ll be sure to pass your lovely feedback on to Phil. Thank you for recommending us! 😊
Staff really helpful
12. August 2026
Antwort von Cousins Furniture
Hi Karen,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so helpful during your visit. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Antwort von Cousins Furniture
Hi Zakria,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a great experience with us and found our team both professional and helpful. Providing friendly, knowledgeable service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a great experience in ur Store…
We had a great experience in ur Store (Dudley) great support from one of your staff members Haz - worked well with me and my wife to find the perfect sofa and manage to put individual sofa sets to create a great pair that worked well for us, showed us different options and and allowed us to leave happen with a sofa and sofa chair which worked well for a first home, great store to visit with plenty options and great staff that worked well with its customers for positive outcome.
10. August 2026
Antwort von Cousins Furniture
Hi Tyrone,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you and your wife had such a great experience at our Dudley store. It's wonderful to know that Haz took the time to understand what you were looking for and helped you explore different options to create the perfect combination for your first home.
We're especially pleased that you found Haz's approach helpful and that you were able to leave feeling confident and happy with your choice of sofa and sofa chair. We'll be sure to pass your kind comments on to Haz—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for your recommendation. We hope you enjoy your new furniture in your first home and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Thank you very kind to everyone timed…gates open for everybody thank you.
Thank you very kind to everyone timed to a scheduled it’s a cosy place.
17. August 2026
Antwort von Cousins Furniture
Hi PW,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found everyone so kind and welcoming, and that you enjoyed your experience with us. It's wonderful to know that you found Cousins Furniture a comfortable and welcoming place to visit.
Thank you for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a look around store and spotted…
We had a look around store and spotted the sofa we had been looking for. There was 30% off marked price so we took the plunge we also opted for the 5 year guarantee £120 then it was just check delivery and date it could be delivered. Sorted in no time the sofa was in stock and we sorted a proposed date for delivery which was £89.illa was very helpful and experienced
16. August 2026
Antwort von Cousins Furniture
Hi Beverley,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the sofa you'd been looking for and were able to take advantage of the 30% discount. It's great to know that the ordering process was quick and straightforward, and that having the sofa in stock meant we could arrange a proposed delivery date with you straight away.
We're also pleased to hear that Lilla was so helpful and experienced throughout your visit. We'll be sure to pass your kind comments on to her.
Thank you for choosing Cousins Furniture. We hope you love your new sofa when it arrives and enjoy it for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE FOLLOWING RECLINER ISSUE
Last March, we purchased a new suite from Cousins.
Middle of July, we had an issue, on of the recliners switches stopped working. We contacted them and they sent out a technician. Unfortunately, it could not be fixed immediately. They needed to order the part.
Cousins kept in touch with us by phone and email throughout.
Once the part arrived, the technician called us and arranged an appointment to fix the recliner.
He was prompt and fixed the issue. It now works properly.
Throughout, all the staff were very polite and helpful.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cousins Furniture
Hi Jay,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We're really pleased to hear that we were able to resolve the issue with your recliner and that it's now working properly again. We understand how frustrating it can be when something goes wrong with new furniture, so we're glad our team could keep you updated throughout the process while the required part was sourced.
It's also wonderful to hear that the technician was prompt and able to complete the repair once the part arrived, and that you found everyone you dealt with to be polite and helpful.
Thank you for your patience while the part was ordered, and for your kind comments about our customer service. We'll be sure to share your feedback with the team.
Kind regards,
Cousins Furniture Team 👍
Dave looked after us well
16. August 2026
Antwort von Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Dave looked after you so well during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made your experience such a positive one.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
The price and the good service from the…
The price and the good service from the gentleman who saved me
9. August 2026
Antwort von Cousins Furniture
Hi Linah,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the price and the excellent service you received from our team. It's lovely to know that the gentleman who assisted you made such a positive difference to your experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Antwort von Cousins Furniture
Hi Sylvia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that our team kept things simple and straightforward, showing you a selection of recliner chairs without any fuss. We believe furniture shopping should be relaxed and enjoyable, so it's great to know you received exactly the kind of service you were looking for.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope you enjoy your new recliner chair and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
William B made our purchase very easy
William B made our purchase very easy, patient and knowledgeable about the product of our interest. Excellent customer service.
14. August 2026
Antwort von Cousins Furniture
Hi Susan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that William B made your purchase such an easy and enjoyable experience. It's wonderful to know that his patience and product knowledge helped you feel confident in your decision.
We'll be sure to pass your kind comments on to William—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
The helpful staff,and the service
5. August 2026
Antwort von Cousins Furniture
Hi SA,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our helpful staff and the service you received. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
man was very obliging couldnt find a…
man was very obliging couldnt find a fault at all
7. August 2026
Antwort von Cousins Furniture
Hi Linda,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team member so obliging and helpful, and that you couldn't find fault with your experience at Cousins Furniture.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Cousins - a great company to deal with
Samantha who dealt with us at Cousins was delightful a great help.
The delivery men were very careful and considerate, making the whole experience easy and good
12. August 2026
Antwort von Cousins Furniture
Hi Wendy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Samantha was so helpful and delightful to deal with, and that she made your experience at Cousins Furniture such a positive one.
It's also fantastic to hear that our delivery team were careful and considerate, helping to make the whole experience easy and enjoyable from start to finish.
We'll be sure to pass your lovely comments on to Samantha and the delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent quality and service from Cousins at Dudley
Excellent service and advice from Simon in bedding dept at Cousins in Dudley. We didn't feel rushed or pressured to make choice of 2 mattresses. Would highly recommend .
10. August 2026
Antwort von Cousins Furniture
Hi EB,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Simon provided such excellent service and advice in our bedding department at Dudley. It's wonderful to know that you felt relaxed and comfortable taking your time to choose the right two mattresses, without feeling rushed or pressured.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy many comfortable nights on your new mattresses!
Kind regards,
Cousins Furniture Team 👍
Staff exceptional at listening
Staff exceptional at listening , gave positive ideas for anything I pointed out that did not fit with my criteria.
11. August 2026
Antwort von Cousins Furniture
Hi Bernadette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team took the time to really listen to what you were looking for and offered helpful suggestions when certain options didn't quite meet your criteria. It's great to know that their advice helped you throughout your search.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We were really pleas with the chap …
We were really pleas with the chap who saw to us really nice and polite
10. August 2026
Antwort von Cousins Furniture
Hi Arthur,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received and that our team member was friendly, polite, and pleasant to deal with.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.