Columbus Direct Bewertungen 

Been using Columbus travel for years, really quick and easy to arrange

Quick, easy and cheap

Easy to set up clear information

Great insurance company to use, been with them many years. Web site easy to use and medical screening well organised.

I have been a customer of Columbus for several years and previously had no problems. However when I renewed my yearly travel insurance recently I had to use their new 'Portal' system which I duly did and paid. I requested my policy details be sent to me as previously - however never arrived and the 'Portal' is impossible to access - codes that don't work and then its blocked. Customer Services do not answer emails either. Very disappointed with this company! Avoid!

Terrible experience!
They refused to cover expenses due to a last minute flight cancellation by the airline during my last trip.
The policy wording is confusing and designed to make imposible any claim.
The only good thing is: They have now lost a frecuent client!

Helped me with re-registering so that I could get into my account to renew my current annual policy.

Excellent service

still waiting for confirmation onf my policy ive purchased and cannot access on line

No fuss, no drama, all so easy to renew!

The policy is not worth the paper it is written on

Don't be ageist. It's against the law. After being with Columbus for approximately 15 years, my premium went up 300% this year because I went from being 65 to 66. If you don't want my business, just say and I'll go elsewhere. Don't break the law.

Truly awful. I have been trying to renew my annual travel insurance policy online. The Portal is not fit for purpose and kicked me out over a dozen times whilst trying to renew the policy. Phoned customer 'service' (and I use the term very, very loosely. No help whatsoever. I have given up. I have sourced a policy elsewhere at a more competitive premium, with wider cover/higher limits and the online portal works perfectly. Columbus to be avoided at all costs.

5weeks and still waiting an answer on a simple claim re bereavement cancellation. Issue appears to be with their "agent" Collisons.

Wont be buying from them again.

I have been with this company for over 10 years, never made a claim. I had a stomach problem which was quickly diagnosed by the Doctor but he wanted a scan just to confirm, although by the time the scan came through the issue had completely cleared with antibiotics. I informed the insurance company. The day before my holiday they cancelled mine and my wife's travel insurance due to outstanding result from scan Absolutely appalling, there was no, Ok we can still cover you but not for the issue you raised with us, no compassion or care, just, your policy and your wives(who had no issues) is immediately cancelled. I thought being honest was the right thing to do, appalling customer service and loyalty. Left me to struggle to get travel insurance within 2 hrs of flying or have to cancel my holiday. Ex military veteran, Makes you wonder why you bothered. Footnote: the antibiotics cleared my issue in 5 days, which was 3 weeks ago, Doctor had passed me fit to travel.

Don’t even think about getting travel insurance with these I paid for the gold service as it claimed to give full coverage of the cost of my holiday if I had to cancel. I had to cancel due to medical emergency and despite submitting all documentation within a week. I received no contact for 5 weeks and after multiple calls and emails was begrudgingly awarded less than a third of my holiday cost

Very efficient and easy to navigate.
A few questions and we were sorted, great price and options.

So called travel insurance - is non existent. Run as a scam as won’t pay out for anything and ignore you.
Better to have no insurance as you won’t get anything paid out