H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Mehr ansehen
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Das sagen Bewerter
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Mehr ansehen
Previous orders with CigarSmokes were great. The latest order did not meet those standards. The wrapper was not smooth but contained large veins. Small veins are acceptable but these were not small.... Mehr ansehen
Unternehmen hat geantwortet
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Kontaktinformationen
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spanien
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
3,7
Akzeptabel
245 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good experience so far
Good experience so far. Prompt delivery. Reasonable prices . Hopefully the cigars are as good as the service … KC
17. August 2021
Received a FAKE montecristo Open Eagle
Received a FAKE montecristo Open Eagle
Never buy from this merchant again !
17. August 2021
Antwort von CigarSmokes
Greetings Mr. Albahlal
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic.
* As an important fact, all boxes come with a unique barcode that can be used to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email: info@cigarsmokes.com or phone call +1 (305) 433-8543 to guide you step by step through this process.
The satisfaction of our customers is the most important thing, and we are always ready to assist them.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
The cigars are fake and taste horrible
The cigars are fake and taste horrible. Very dissatisfied.
10. August 2021
Antwort von CigarSmokes
Greetings Mr. Zafeiris
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic.
* As an important fact, all boxes come with a unique barcode that can be used to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
*We would have loved to guide you through this process via email: info@cigarsmokes.com or by calling +1 (305) 433-8543, to solve this inconvenience in a different way.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
I give five star because is fast…
I give five star because is fast delivery very protection delivery packing .
22. Juli 2021
Quick and easy shipping
13. Juli 2021
Excellent service arrived on time and…
Excellent service arrived on time and very good value for money.
7. Juli 2021
Good product
Good product, please use a better delivery, the United States mailing is not the best option.
5. Juli 2021
Excellent
Excellent, quick answer, a good gift of a box of cigars of you place a big order, quick delivery
18. Juni 2021
Satisfied customer_GREECE
+ Excellent products, fast shipping, secure shipping, fare prices
- Expensive shipping costs
16. Juni 2021
H.Upman no2
H.Upman no2 . Firstly I was delighted that they had some age on them (2017).
My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from now on . Fantastic quality and outstanding service.The only fly in the ointment was UK borders intercepted them and charged me £155 taxes. But then Cigar Smokes kindly gave me 100 reward points . Superb company
15. Juni 2021
My cigars were stopped by customs
My cigars were stopped by customs. By the time customs had written to me and I had replied my cigars lay opened for ten days. That time spent presumably I some drawer in a warm office meant my cigars were unsmokeable. I had no option but to throw them in the bin. If cigar smokes had marked my package goods rather than cigars I would have had no problems with Customs
26. Mai 2021
Antwort von CigarSmokes
Greetings Mr. McCaig
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
We as a company have guarantee policies to support our customers in this type of situation, we would have loved it if you contacted us through our email address: info@cigarsmokes.com or by calling us at +1 (305) 433-8543, to assist you better.
I hope this information will be useful. It was a pleasure to serve.
Isnela Solis
bolivar
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds ontvangen, deze keer alles is goed verlopen. Aanrader
21. Mai 2021
I strongly suspect these cigars a fake
I strongly suspect these cigars a fake, because (i) the seals on the box were broken and (ii) the colour and quality of the outer tobacco wrap and also the taste are completely different to Hoya de Monterrey Epicure #2 that I have bought elsewhere.
Secondly, the weight of the package (which determines how much import duty I pay) was higher than the actual weight.
14. Mai 2021
Antwort von CigarSmokes
Greetings Mr. Morland
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic.
I just checked on your order #CS52442 and I would let you know all boxes come with a unique barcode that can be used to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
*We would have loved to guide you through this process via email: info@cigarsmokes.com or by calling +1 (305) 433-8543, to solve this inconvenience in a different way.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
Its a pity that the customs declaration…
Its a pity that the customs declaration says "cigars" as it attracts a heavy dut fee
5. Mai 2021
They were really helpful when there was…
They were really helpful when there was a mishap with the delivery
5. Mai 2021
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