H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Mehr ansehen
Previous orders with CigarSmokes were great. The latest order did not meet those standards. The wrapper was not smooth but contained large veins. Small veins are acceptable but these were not small.... Mehr ansehen
Unternehmen hat geantwortet
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Kontaktinformationen
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spanien
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
3,7
Akzeptabel
245 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good quick service.
Good quick service.
But last box was of very low quality.
Previous ones were ok.
23. Juni 2022
It's not a good experience as I haven't…
It's not a good experience as I haven't received the order yet.
15. Juni 2022
Antwort von CigarSmokes
Hi Mrs. Vania,
Thank you for your taking the time to post a review about your experience with us.
We checked our records and unfortunately, we haven't received any communications from you about this matter.
I have sent you an email to assist you and I will be waiting for your response.
Carolina Arcoa
The Customer Service Team
Cigars (Bolivar Coronas Gigantes)…
Cigars (Bolivar Coronas Gigantes) arrived in perfect condition and have been a pleasure to smoke - thank you.
1. Juni 2022
Cigar Smokes is the best cigar service…
Cigar Smokes is the best cigar service for buying Cubans from the UK. Smokes always arrive in mint condition and they have a very generous reward scheme that helps towards the customs duty.
31. Mai 2022
Lovely cigars at a fair price
Lovely cigars at a fair price, but a bit slow in receiving them. Nevertheless, I highly recommend CigarSmokes, who are helpful and efficient.
16. Mai 2022
Antwort von CigarSmokes
Greetings Mr. Cherney
I hope you are having an excellent day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
service and delivery as professional i…
service and delivery as professional i am recommend 100%
1. Mai 2022
Great turnaround time!
19. April 2022
Love the stock!
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplier give this positive experience. I was with my last supplier since 1995 and they just no longer have the stock that CigarSmokes does. Here is to a new relationship! May it last as long as my last.
13. April 2022
Fake Cubans.. really good fake cubans
I ordered a box of Hoyo de Monterrey Epicure 2s and they were delivered very quickly and the box looked good but they are fakes. When you check the green seal on the box their is a tiny number on the top right hand side close to the hologram that you need a cell phone to read. that number should match the number listed on the barcode of the certificate. It does not on this box but does on my other real cubans. Additionally, the construction of the cigar is off and wonky for cubans but not bad for a decent quality Dominican or Honduran cigar. So if you are interesting in purchasing good fake cubans, this is the place for you. Otherwise look elsewhere if you want real cubans. They don't have them here.
In sure they will reply with something about getting these from Habanos but if you check with habanos, they aren't listed. These are fakes sold by scam artists. Avoid!
2. April 2022
Bewertung ohne vorherige Einladung
Antwort von CigarSmokes
Hello dear,
Thanks for contacting us,
We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
I would like to clarify that all the cigars that our company sells are 100% authentic; all boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend you perform this process to confirm your product authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
Not a trustful review since there's no name or order number... suspicious
Dax Puero-Franco
Customer Service Team
Cigars are fakes.
1. März 2022
Antwort von CigarSmokes
Dear Mr. Zhang,
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We replied to your email, but the pictures you sent couldn't be opened.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Cigars received in good condition
Following placement of my order I received immediate confirmation from CigarSmokes. I eventually received a package tracking reference from the Hungarian postal service which surprised me as I had expected delivery from Spain. The cigars were eventually received in good condition after I payed the UK customs charges and were ready to be smoked after just 2 weeks in my humidor. Overall a very positive service from CigarSmokes.
19. Januar 2022
Very fast service very good quality
26. Dezember 2021
ALL FAKE !! DONT YOU BUY!!
ALL FAKE !!
Very bad cigar online shop!!
don't you buy please.
24. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von CigarSmokes
Hi Mr. Fukuhara,
It's unfortunate to hear that you were not satisfied with the cigars you have received.
I would like to explain to you that we have more than 10 years in the Habanos market and all the products we sell are authentic Cuban cigars.
Our provider is Habanos SA, which is a very reputable distributor of Cuban cigars worldwide and all of our boxes come with a unique barcode that can be used to verify its authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email or phone call to clear all of your doubts. The satisfaction of our customers is the most important thing, and we are always glad to provide assistance.
Please feel free to email us at any time at info@cigarsmokes.com.
We are always at your service.
Regards,
Carolina Arcoa
An excellent company who deliver…
An excellent company who deliver exactly what they claim. I will most certainly buy from them again. Highly recommended.
10. Dezember 2021
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.