My Chemist Warehouse Group Bewertungen 430

Chemist Warehouse Belmont is the worst chemist in all of WA. I waited 25 minutes for simple script that cost me $400 and only got it after I complained twice. The staff are rude and unhelpful, did not even offer an apology, they just had a lot of excuses. First time at this store and definitely the last time too.

These guys are an absolute JOKE…wanted to get my partner fragrance as a surprise, found what i wanted, added to my cart, went to checkout, suddenly not in stock and unavailable….OK, no worries, did some research to find a different one, went through same process, same result….1.5 HOURS later after researching other ideas, adding a ton of different fragrances to cart, same result!! I absolutely give up, impossible to give these guys my money….advertising products at 50% off they don’t even have…why? Attract customers under false advertising….I normally buy my prescription through Chemist Warehouse but will now NEVER EVER shop with these %#&@ heads again, thanks for wasting my time!!!! Im so angry

I spent extra on a purchase just so I could receive the free gift advertised in the online catalogue. I did not receive the advertised gift with my order and sent x3 online enquiries with no response. When I called I was told it was in store purchase only but when they checked the catalog they could see it clearly did not state this anywhere. They then cold transferred me to another person who told me a store manager would call me back, this did not happen. So disappointed in the customer service and the false advertising. Now I want a refund but have been told I have to return it by post at my cost. I have already paid extra for it to be delivered.

Albo says he imported skilled Indians to help Australia out
It seems that all the incompetent ones have become pharmacists at Chemist Warehouse
These staff are the rudest most racist staff I have ever encountered that if it wasn’t against the law most people would jump the counter to sort out their rudeness
Thanks Albo we really needed these rude and obnoxious people to make the Australian way of shopping and conversing a nightmare for all of us

Chemist Warehouse was happy to take my order & payment immediately but then sent me an email ten minutes later saying they were out of stock for products they allowed me to pay for - and that I would not get a refund for five business days!

Why accept payment when you don’t have the product, for one & secondly, why five business days for a refund?

How much interest are you making from all the unlawful payments you are holding?

Then their website does not allow you access or instruction on how to lodge a complaint, just a Webchat option which is an online form which does not allow a complaint to be mentioned

Never buy through this rubbish site, buy direct from the actual store.
You’ll actually get the product even if it costs extra $$

Another complaint AFCA or the ombudsman will get regarding the poor integrity this company offers

I bought a Gaviscon chewing gum instead of chewable tablets. They would not return it the next day saying the policy has this and that . I had to throw the gum away as I bought the tablet earlier.

I made a click and collect order yesterday, on line, which was confirmed to my email address.
When I rang the Brookvale, NSW store, they had no record of my order, even though I provided the order number, I had written proof and they had deducted the funds from my PayPal account.
Not only that, it appeared when I attended at the store, they did not even have the product, even though they had assured me during my initial telephone enquiry it was in stock. The store's manager was to suggest I try another store and offered me the phone numbers of some stores in relatively close suburbs.
This morning, when I went online to check my account, low and behold my original order, and order number, had disappeared and my order, under a new order number was being "processed" at another store.
No refund.
This is not the first time I have had problems with the Brookvale (Roger Street Store, which has its entrance in Cross Street - go figure!).
Time and again, if you attempt to place an online click and collect order, they do not have the stock or have lost the order.
Beware. The Brookvale branch is a disaster. Do not think, if you want to save time, order and pay for goods, you will achieve your purpose.

Online order was charged to my credit card and then received an email saying it couldn’t be fulfilled because of stock issue. 4 weeks later and still no refund. Also zero customer service after attempting to request my refund. If I could give zero starts I would. Disgusting service from a large company.

Waited 25 minutes for two medications, when they called my name I was told one was not available. I then had to go to a different chemist and wait another 25 minutes. Surely Chemist Warehouse could have mentioned that one was not available to begin with as I could have taken both scripts to another chemist and only waited once. Normally not a big deal but when in pain, I just wanted to get back to bed.

Ordered my items several weeks ago. After an expected delivery 1 1/2 weeks ago the items were returned to chemist warehouse by auspost as they were damaged. I have contacted chemist warehouse three times via online channel and once via phone. Still no answer to any of the online contacts and told over the phone I’d have to wait until the item was returned to them before they could reissue it to me. It’s now been over 24 hours since they received the damaged items back and still no contact. As a customer, I would expect that as soon as they can see that the item is being returned to them through no fault of mine they should have immediately reissued it. Shocking customer service.

I have a pen medication mounjaro
The pen jammed up and no longer worked they would not replace the medication..... said it was my fault it didn't work .... the medication cost $540
I will never purchase from them again
Zero customer service .... I was totally ripped off and all I wanted was a replacement ,,, as far as I am concerned they have stolen $540 dollars from me and that makes them criminals

Made a click and collect order for partner to pick up as I am in hospital. Order was confirmed and money taken out of my account. Within 2 minutes my order was cancelled and I would have to wait up to 5 days for a refund - 2 weeks later and still no refund after spending a lot of time on the phone to rude and useless “customer service”. Belinda S calling you out. Also, instead of a refund they charged me double for goods they did not have. How can they take money without providing the goods?

I placed an online order since the website indicated that the item was in stock, but it took a long time to arrive, and half of the order was later missing.Customer service bounced me around when I tried to resolve it was very pissed by this seeing other reviews i can finally agree that their management is very bad.

I have just left, Chemist Warehouse in Drogheda , so much happier , then when I went in. The pharmacist (Sinead) was so helpful. She stood to the side of the counter, in a quiet area, and spoke to me, with such sympathy and support. She answered all my questions and gave me the time I needed. Thank you, Sinead.

Avoid the terrible customer service of Chemist Warehouse

As a Health Care Card holder, I’ve recently reached the PBS Safety Net threshold which allows me and my family to apply for the PBS Safety Net Card for free medicine.
Being a regular customer at Chemist Warehouse, Highpoint Shopping Centre, I presented my medicines purchase records to a female pharmacist with three new prescriptions which were meant to be free of charge.
That stupid/lazy pharmacist not only refused to issue me the card but also convinced me to pay for those three prescription medicine. According to her, the reason was I needed to buy the additional amount of $20 of medicines to be able to apply for the card. That lady usually sounds friendly, but she doesn’t do her job when it comes to good customer service.
I didn’t believe her at the time because I’ve checked the Government website regarding 2025 safety net threshold in advance.
Therefore I went to another Chemist Warehouse in Braybrook and been told by a female pharmacist that she couldn’y issue me the card just because she was too busy by herself but I later found out she was lying as she had a female assistant who was working with her.
Finally I went to a Terry White Pharmacy in Deer Park Shopping Centre where i met an extremely friendly and professional Lady Pharmacist who helped me to process and issue the PBS Safety Net Card straightaway.
The good news was she also told me that I’ve overpurchased approximately the amount of $40 which she helped me to apply for the refund from Medicare at the same time.

Waiting times are ridiculous….never again

My brother was refused his medication at the east keilor store in Melbourne after the manager accused him of stealing a pair of glasses. He lifted his clothes emptied out his pockets and still she refused his meds. He came home very unwell as he suffers severe anxiety especially the fact that he had no medication or scripts as they were at the pharmacy. I went in to retrieve his script. I asked to speak to the same manager asked her what happened. She told me she had it all on camera. I asked if she’d called the police she said no because she went to lunch. I told her I wanted her to call the police immediately to check the cameras. She was extremely rude to me as well. She put her hand up to stop me talking and walked away from me. She told me I was being aggressive when I wasn’t. I just wanted answers as to why she’d accused someone of stealing when they weren’t and refusing him of his meds. The pharmacist came to speak to me when the manager left me standing there as she’d picked up on the treatment of the manager. The pharmacist spoke to me kindly and gave me the scripts. You could tell she was extremely embarrassed by the action of the unprofessional ‘manager.’

Utterly useless. Placed an order on Weds, paid extra for "express delivery", it's now Saturday and not only is there no sign of my order, the 2 completely different tracking numbers I was given for it are BOTH invalid/don't exist, and apparently neither does my invoice because if I try to view it OR my order details I just get a 404 error. So I try to get some help, but no I can't because no one works there on the weekends and their online "submit a request" process just constantly loops, trying to direct me to a tracking page for a package that DOESN'T EXIST! So now I'm sick, have no medication, am out of pocket $50 and have to deal with the added stress of sorting this BS out next week - if I don't end up in hospital due to lack of available medical treatment. Avoid this business at all costs.

I was treated like a thief in the Port Adelaide store. I needed to leave the store to move my car as I was parked in a half hour zone. I willingly opened my back to show the security guard on the door. He asked me to move my glasses case so he could look underneath. Which I did. On returning to the store and collecting my prescription he watched me. Both times while in the store I didn’t even look at or touch anything just left my prescription and waited. On exiting the store I willingly offered my bag for inspection again and lifted things up for him to look underneath. I felt so uncomfortable with his accusatory attitude I had to defend myself by asking if he needed to frisk me.

Chemist Warehouse financially sponsor Vile Kyle Sandiland's white supremacist hate speech on Australian radio. Boycott if you're a decent human