CheapCaribbean Bewertungen 

They are a rip off! I had to cancel my trip do to Covid. They said they would credit my account back the money. It’s been almost 2 months now. When I tried to email them or call them they blocked my email and phone #... Don’t add on extras either because you don’t get them.

We had a trip planed for Barbados 8/17/21 -8/21/21 for hubbys 60th bday. AA cancelled our flight out Tuesdy CC never notified us. We had to end up book a extra day to fly out earlier. We paid for transportation, got a email/conformation #. Get to Barbados and the company they sent in the email has no record of us. After two hours we decided to pay for transportation to the hotel. Come to find out they send us the wrong transportation company in the confirmation letter, which I still have. Get to the hotel the Fairomont Royal Pavallion at 650 per night and they have absolutely no reservation under me or my husbands name. FOR 3 WHOLE HOURS WE HAD TO SIT OUT IN THE HEAT AND MULTIPLE PHONE CALLS, to try and find out what happened. Once again CC sent us a reservation that did not exist, but yet that had our money. Finally after 3 hours the hotel staff was able to track down confirmation for payment. NEVER EVER AGAIN WOULD I USE CC AGAIN!!! It is totally impossible to get to a live person. And they tell yo story after story...Just all lies, after they have your money. I WOULD NEVER RECOMMEND THIS TRAVEL COMPANY TO MY WORST ENEMY!!!

I would give zero stars if that was an option. DO NOT use this travel company! We had Covid-related cancellations and they are making it virtually impossible to access my flight credits. The paperwork clearly states that flights can be released and booked directly with the airlines but the "release" procedure doesn't seem to exist. Long wait times and lots of double talk.

Horrible company, never do business with them. Booked vacation, due to covid it was cancelled. We called to rebook early this year, using our voucher. They said we were reserved and paid for. We leave tomorrow for our trip for one week. CC sent an email 2 days before we leave claiming we had a balance due and were cancelling our reservation. We called them & found out they never applied our voucher. They said they would and would TRY to have it done by the time we leave. Called today, they said we still have a balance due of $50 and an overpayment of $119. They want us to pay the $50 and they want to give us a voucher for the $119. We will never use them ever. We are still trying to resolve our issue. Our flight leaves at 8am tomorrow and my husband has been on the phone with them all morning today. He just got disconnected (for the 4th time) and has to call them back. Do yourself a favor, use Apple. These folks at CC are NOT reputable. I have never had so much trouble in my life. It is Friday at 12:14 & we still do not know if we have a vacation tomorrow. Really? Not professional at all.

I been with Cheap Caribbean in booking my vacation trips for many years why this time recently I experienced my full vacation package paid trip which Philadelphia airport they saw my flight was canceled that I had to pay $270.72 for round trip flight which caused me to have bad seating on plane. Have proof of this extra cost but I have to wait in line for Cheap Caribbean to solve the issue for my refund, you wait on phone for hours and when you finally get someone they can't rectify the problem of them seeing my emailed proof to them but they say someone will get in touch and investigate, investigate you made the mistake with the booking and why should I wait for my refund. Very disappointed

Good luck contacting them when you’ve arrived. They don’t care. Never again!!!! Horrible people and company.

Worst vacation experience ever! My group booked a 7-day vacation To Jamaica using Cheap Caribbean. Unfortunately, due to an unexpected emergency I needed to switch my flight to leave earlier. The airline will not switch my flight as it was purchased using third party services. Trying to contact Cheap Caribbean has a complete nightmare. I’ve tried calling and using the chat - both have extremely long wait times! Finally, I scheduled a call back from the during team, only for them to hang up on my due to poor connection yet I could hear the rep’s child screaming in the background. I’ve sent emails and didn’t receive a response so I ended up booking a new flight. Such a total waste of time and money!! RUN anytime you hear this company’s name. Do not book!!

We booked a 5 day all inclusive vacation that included flight. Upon checking in we discovered that the "ALL Inclusive" price did not include any bag; not even carry on! That added an extra $200 to our trip. So Stay away from this website and book elsewhere the headache of dealing with these people, their scam-like practices and their poor customer service is not worth the money you are supposedly saving up front. Do not book with them.

Booked vacation to Antigua with my boyfriend for April 2020 (cancelled due to COVID) and received future travel credit to book a new vacation which was totally understood given circumstances. Upon booking a second trip 1 year after booking first, we received notice 2 months later that the hotel closed. At this point, the vacation needs to be cancelled as passports have expired and we're having issues with passport processing delays. Additionally, my boyfriend is starting new job through academy for 6 months and will be on probationary period. I explained the situation to customer service and they said they couldn't do anything, used insurance credit we bought to cancel airline even though we booked through Delta prior to April 30th, 2021 in which ALL flights were refundable/no-fee cancellation (definitely scamming to take additional money from travel credit). I asked for an extension on using the travel credit (MY OWN MONEY) and they said an extension is not possible at all and the new expiration date to rebook is dec 15 2021(makes no sense, I booked previous vacation jan 7th 2020 and rebooked 2nd vacation jan 4th, 2021). However, they said we could extend the expiration date if we pay $404.96 in addition to our balance TO USE AS TRAVEL CREDIT. They refused to put me through to supervisor or accounting services and customer services continued to tell me over and over that they could not help me. I was only offered an EMAIL to contact them with my situation and customer services didn't want to disclose supervisor's name to address in an email. They are a nightmare to deal with on the phone and only use middle men to tell you they can't accommodate your situation. I will never book a vacation through a 3rd party, especially this particular one. I DO NOT recommend giving Cheap Caribbean your money, prices are similar on hotel websites anyway!

the worst vacation and experience we have ever had. We booked a room with a double bed and ocean view, when we arrived at the resort in Cancun they informed us that they did not have rooms with a double bed and ocean view, it took us more than 3 hours to solve the problem, we were calling cheap caribian to See if they could help us but they never solved the problem, in the end they gave us a room and put a matress on us, at night it rained and our room flooded, they gave us another worse room and we kept insisting that cheap caribian help us But they never returned our call, not even to apologize, I recommend that you do not use this page because they are only interested in our money and never solve problems,

I wish I could give cheap Caribbean zero stars, it is definitely the worst customer service I've ever received, I booked a vacation and when I called to cancel they canceled without explaining anything to me then I find out that they should've helped me reschedule instead as the credit takes a whole month to get processed and they will not refund my money so I have to wait until the credit gets processed. I called anyway to see if they can reschedule over the phone and that has taken 5 phone calls and several representatives that have no idea what they are doing. Currently I have been waiting on the line for 40minutes and they have not helped me re-book. This experience has been the worst for me. DO NOT USE THIS SITE!!

Once they have your money, they will NOT refund you or work with you. Worst customer service if you’re rebooking with a credit. We spent hours upon hours trying to book a vacation with our previous credit and it has been impossible. They have zero knowledge of their services and you have to wait online for hours. I still have not resolved my issued was not able to speak to a manager. Don’t waste you money please, it’s super frustrating. You can book on other sites. Even though it says that an agent from CC will contact you below, they still didn’t solve my problem and ended up paying $3,000 more than expected. Ripoff!

I will never spend another dime through Cheap Caribbean ever again. As a matter of fact, I have booked about three trips since then, and realized it's a bit cheaper doing it myself. So, thank you Cheap Caribbean for your unprofessionalism. I will make sure that I post this on every review site.
To make a long story short, I booked a trip through Cheap Caribbean to go to Mexico. Once I arrived, I immediately went to the front desk to check in, only for them to tell me that they have no reservations with me. I had the confirmation email to verify and still it was not in their system. I said no problem Sir, I will just call them myself. I called and spoke to several representatives through the chat on the site (In which the dialog, I still saved and have) and all they kept telling me was that they were busy, and it was nothing that they could do at the moment. I literally had to come out of my pocket to pay for a room that was already paid for! I called them throughout my trip (Which that was in February) up until today (In July) and I have yet to resolve this issue! I am so furious that I had to spend $550.00 of my hard-earned money on something that I already paid for. You guys lost a faithful customer, and I will continue to spread the bad news about this company, because this organization seems to be corrupt. I won’t stop until I get reimbursed. I still have the confirmation for it and the receipt at the place when I paid. Absolutely furious!

If I could give ZERO STARS, I would. I booked a trip back in MARCH...3 months later, nobody is returning emails etc regarding the trip being CANCELED a week after I booked it, mind you...they didn't even alert me of the cancelation, I had to find out when I went through the airline to book my seats!!!! There was no flight itinerary because it was canceled...
Out almost $2000 dollars. BBB cannot get a response from them, my bank can't get a response from them...UNBELIEVABLE!!!!!! I don't know what to do at this point.

Unfortunately, I have a upcoming trip booked with this company. I am absolutely disgusted with the service. Between online and customer service pricing, they will change in a matter of seconds. You will not get an honest answer and they try to scam you out of money. There is no one there who actually assists with customer service nor offers any help. Just as the name implies, cheapcaribbean, this is exactly what you'll get. If you prefer to be treated cheaply proceed forward, if not RUN and book elsewhere.

Booked a beach vacation with them told them how important the beach is to me and they picked the worst beach possible for me to vacation on covered in seaweed. It ruined our vacation because the whole point of our vacation is to have a beautiful Caribbean vacation. We could’ve gone anywhere and they picked this hotel and the beach that was covered in seaweed. I tried calling Cheap caribbian every day that I was on vacation and was on hold for over an hour and could not get anyone in the phone. I even tried emailing them and they didn’t email me back until after I got home!! The worst experience ever do not book or travel with them.

Discussed with everything! They want money as much as they can. From the 5 times I've called only one person who genuinely helped me and was honest. Others lie not to refund money or lie and trick you into buying again the trip. Today was the last stra 3 hours waiting to be told I have to pay just for air fare same amount i paid for 7 day all inclusive fee.
Ill be complaining to the government page of us.gov travel for anyone who needs it is here

CUSTOMER SERVICE IS HORRRRRIOOBBBLLLEEEE!!!

I have used Cheap Caribbean on 3 separate vacations.
I have been using them since 2017. This site is ezpz to use and have friendly and VERY helpful agents.
They do their best to assist unlike some American companies with American workers. Sheese I'm an American and feel embarrassed.. I am not a paid for my review.

I received an email all was booked and ready. No one called me and my reservation was canceled!! WOW
Flying so many miles to a foreign county and no reservation. I even received a confirmation my reservation was confirmed by cheap Caribbean, when I called they said for non payment - gave them company card and they never bothered to run. I figured they had. I made 4 room reservation all but one she processed, the assistant at cheap carribbean did not run - so far two days of my vacation wasted due Cheap Caribbean terrible staff...I called they said they would fix. Still no fix going on day three!!