CheapCaribbean Bewertungen 

Absolutely devastated. I haven't been on a vacation in over 20 years. I booked their cheapcaribbean.com because a bunch of friends recommended it. So far the resort has not provided anything that they've promised us from the room to amenities. Cheapcaribbean.com had us prepay for and off resort spa excursion that apparently has no longer offered and has not been offered for over a year. I am now struggling to get that money back and am out that money while I'm vacationing. Additionally, we can't even use any of the other excursions that are offered because of disabilities of both me and my traveling companion. I would have been better off staying home and saving the money. The resort itself has also been a miserable experience with them giving us a room that didn't have two beds and making us vacate it first thing the next morning and then telling us oh wait in the room until noon even though we had already packed up and vacated so that they can give us another room at 4:00 p.m. giving us a second day there with several hours with no room or no access to our baggage. So this has become two days wasted at the resort that we have paid for. Plus I am out seven several hundred dollars due to the excursion that it is was prepaid and no longer offered.

I just cancelled my trip after realizing the location wasn't right for my husband and I. I was going to find a different one through them, but they charged me over $700 in cancellation fees. They tried to blame it on the airline so called them and they said this is all done through CheapCaribbean and they are the ones and that this is typical practice through these cheap sites. DON'T use them. Their customer service department was awful and wouldn't do anything. Now I am out $700 and have a credit on their site that I don't want to use.

CheapCaribbean Failed to Follow Its Own Customer Assistance Policy

I booked an all-inclusive vacation through CheapCaribbean for January 2026 at El Beso at Ocean Riviera Paradise in Mexico, advertised as an adults-only experience. Upon arrival, I discovered it was an adults-only section within a family resort, with children even entering the supposedly adults-only building.

What made this experience worse was CheapCaribbean's failure to provide meaningful assistance while I was still in Mexico.

Section 23 of CheapCaribbean's Terms & Conditions instructs customers to report complaints during their vacation and provide the company with a reasonable opportunity to rectify the situation. It also states that post-vacation complaints may not be considered if customers fail to give the company that opportunity.

I followed those instructions. CheapCaribbean failed to provide an effective resolution.

Beginning January 26, I repeatedly contacted its During Travel team requesting relocation to a genuinely adults-only resort or an alternative resolution. Instead, I experienced hours on hold, abruptly disconnected calls, failed callbacks, and repeated transfers between representatives. Some calls disconnected immediately after I said hello. I have screenshots, call records, and emails documenting these attempts.

I was repeatedly passed between representatives without anyone taking responsibility. Once I returned home, my case shifted to the Post-Travel department, creating even more confusion and back-and-forth. By then, the opportunity to salvage my vacation had already passed.

I ultimately checked out on January 29, one day early, because I could not obtain the assistance or relocation I had repeatedly requested. I spent much of my vacation trying to reach CheapCaribbean instead of enjoying the trip I paid for.

CheapCaribbean issued a $142.50 goodwill refund. Later, I was offered an additional one-night refund conditional on signing a release of claims, which I refused. On March 12, management declined further compensation, citing the resort's refusal to authorize an additional refund.

The resort's conduct is being addressed separately. CheapCaribbean is responsible for how it advertised and sold this vacation and how it handled my requests for assistance.** Its response should not have depended entirely on the resort's willingness to compensate me.

After I submitted a detailed timeline supported by screenshots, correspondence, photographs, videos, and other documentation, Citi ruled four disputes in my favor, and Klarna confirmed the remaining $896.50 balance was written off.

My biggest issue is that I did exactly what CheapCaribbean's terms instructed me to do: I reported the problems while I was still on vacation and gave the company repeated opportunities to help. Instead, I encountered a disorganized customer-service process that left me without an acceptable resolution until I pursued financial disputes.

I have retained extensive documentation supporting this experience.

I would not book through CheapCaribbean again and cannot recommend this company.

Flight scheduled to leave Kingston Oct 24 2026 @ 7:15 am . After sitting on the plane for 30 mins we were told there are technical issues , another 30 mins went by and we were told the issue was escalated to the company that installed/ made the technology. After 3 hrs sitting aboard the plane were told passengers and luggage will be deplaned as the flight is canceled and is rescheduled for Sunday Oct 25, 1016 @ 8:15 pm. We were given food vouchers that didn’t have enough currency for water or juice . As food is so expensive in Jamaica.
We waited another 2 hours before we were transported to a hotel in the business district of New Kingston .
Please choose another airline when booking your trips. Stay away from frustration and anxiety.

Customer Service: Cheap Caribbean. Great Results!
I recently purchased a vacation to Cabo with Travel Insurance. I was not able to go and canceled my trip. I was very concerned that my credit would fall through the cracks with this company based on past reviews. To my surprise the credit was handled with understanding and processed within a month. The agent I talked with was great, she reviewed my credit amount to be refunded and when I could expect to receive it. Overall a great experience.

I purchased the "Cancel for Any" reason Insurance. Had to cancel due a Family Emergency. $0 Refund of over $500. ABSOLUTELY WORTHLESS. Lesson Learned.

Catalonia Royal Bavaro hotel all inclusive adults only in Punta cana, DR. They checked me in a roach infested room. Then I had to prove to them that there's roaches in the room with pictures, and even then they asked me if it would be okay if I stay in the room so they can disinfect it. I told them I already told the cleaning lady over the span of 2 days and she said she would take care of it but never did. I said I'd like another room please and they finally obliged. Then in the new room, the air conditioner was so loud I had to cover my ears with pillows. I didn't sleep well at all because of that and the sight of roaches. This was by far the absolute worst and most negligent hotel resort I've ever been to. Also the beach is full of seaweed/sargassum so you can't swim which was a huge disappointment for me. They advertised a nice beach shore but there was no such thing and on top of that the beach had a very unpleasant fish smell. My flight leaves at 110pm and they scheduled my driver to pick me up at 905am and it only took 25 mins to get to the airport. I had to rush having breakfast and rush checking out only to come here and wait from 930am to 110pm at the airport. Saying I'm disappointed is an understatement at this point. Never again will I visit Punta Cana, DR. My first and last time. Big waste of time, money, and the hassle of traveling. Instead of going back home feeling relaxed, I'm returning home totally unsatisfied and with a headache. What a shame. Catalonia Royal Bavaro hotel all inclusive adults in Punta cana, Dominican Republic avoid this place at all costs unless you like roaches in your room and a beach front filled with sargassum

⭐️Royalton splash punta cana
Very disappointing experience — would not return

I’ve been visiting Punta Cana every year for the past 7 years, and honestly, this was my worst experience ever. I wish to give negative star. The management at Royalton Splash needs to seriously improve their hospitality and customer service. We paid for an all-inclusive vacation, but we never felt welcomed or valued.

When we checked in, our first room smelled terrible. After a lot of effort, we were finally moved to a room on the 3rd floor with no elevator. I explained that I had a baby and needed a 1st-floor room because carrying the baby and stroller up and down several times a day was very difficult, but they refused to help.

There was also no open buffet at the resort. We had to go to the neighboring property to eat, where the dining area was open and not properly air-conditioned. The food selection was very limited, and the extreme heat made the experience even worse.

Even small requests were a problem. One time, a staff member was walking by with snacks, and when I asked for a bag of chips for my kids, he refused. I also called room service for snacks, since this is an all-inclusive resort, but nothing was ever delivered.

Overall, the service, food, and management were far below what I expected. I’ve stayed at many resorts in Punta Cana, and this was by far my worst experience. I would not return to Royalton Splash or recommend it to my family and friends.

Worst trip travel-wise! Watch out if you book the trip directly through the CheapCaribbean.com website. We had booked a 5 night All Inclusive to travel to Costa Rica and chose the Occidental Papagayo. The flights that were provided were through San Jose main international airport, which indicated a 3 hour drive to the hotel. To our utter dismay, the drive took 7.5 hrs through the worse traffic and road construction. What we later learned that there is an airport in Liberia which is 20 minutes from the hotel and CheapCaribbean did not provide that option through their website! I called customer service for an explanation however, all I received was a pathetic apology! Never again! This would have never happened with Expedia or any other company.

I purchased travel insurance…only to find out it’s 3rd party!!! Why would I pay 100 for insane it’s only 100 at the resort to be seen!!! Furthermore you gotta put up your money and hope to be reimbursed!! Cheap carribean needs to be transparent

​1/5 Stars – Cancelled Booking After Confirmation
​I booked a vacation through CheapCaribbean and received a full booking itinerary. Two days later, after I had already arranged non-refundable parking and taken time off work, CheapCaribbean cancelled my booking without an adequate resolution or alternative solution.
​This unexpected cancellation caused significant disruption to my travel plans and schedule. Based on this experience, I cannot recommend booking through them due to the lack of reliability in honoring confirmed itineraries

Overall, booking our vacation through CheapCaribbean was easy and straightforward. The website was user-friendly, and both our flights and hotel reservation were exactly as booked. Everything went smoothly from that standpoint, and there were no surprises when we arrived.

Where I believe there is room for improvement is in communication and providing travelers with complete information before departure. One of the hotel's main pools was closed for maintenance during nearly our entire stay and only reopened the day before we left. This was never mentioned during the booking process, and it would have been helpful to know in advance.

Another disappointment was customer support during our vacation. We were provided with an email address to contact if we needed assistance while traveling. Unfortunately, when I reached out with a concern during our stay, I never received a response.
Overall, CheapCaribbean delivered what was promised regarding our flights and accommodations, and the booking experience itself was very positive. I would simply encourage better communication about significant resort maintenance and more responsive customer service for travelers who need assistance while they are away from home.

They offer me a package that included seat and free baggage included. When I arrived at airport, we had big headache since we had no seats reserved. We had to make a long line to get seats and pay for them and we had also to pay for bags. It came that we had to pay extra (289.00) dollars for those for those things. I call them and they told me that it was the airlines fault. I didn't do no deal with the jetblue airlines; it was with cheap Caribbean vacations. They lost a client, won't use them again.

These people denied me a refund provided directly to me by the hotel and held half of it as a credit to force me to use their horrible service again. This after they denied me the credit when I asked them first before I left for the trip and the torchure they put me through booking the trip! They are unethical and thieves and my next letter is to the BBB!

I wanted to update this that as of 06/24 CheapCaribbean Has made this right and issued me the credit to me!!!
And it was much appreciated.

I have booked travel through Expedia and Trip Masters for years and have NEVER had an issue. However, my recent experience with CheapCaribbean has been an absolute nightmare.

If you need to change or cancel a trip, beware of their customer service. I called four separate times to get a refund for a portion of my vacation, and I was given a completely different amount every single time:

Call 1: Quoted a $586 refund.

Call 2: Quoted a $536 refund.

Call 3 (just one hour later): Refund suddenly dropped to $92.

Call 4: They completely flipped the script and claimed NOW I OWE THEM MONEY!

Their billing is completely inconsistent, their customer service agents have no idea what they are doing, and their hidden fees/penalties are predatory. I will never use them again and strongly recommend sticking to reliable platforms like Expedia. Save yourself the stress and money: NEVER BOOK WITH CHEAPCARIBBEAN!

Do not use this service. Booked w them and two months later the exact same dates, flights, and resort were 700 a person cheaper and they wouldnt offer a price match or refund, also unless you pay crazy amounts for cancelation insurance your screwed if prices change like this. Also they lied and told me they would help w the refund and about 40 emails and lots of time wasted they just ghosted me and stopped responding and never helped. Horrible service. Our other friends booked through other travel services and had no issues getting a refund for the lower pricing (and they did not have cancellation insurance). I will never again book w cheap carribean or their other companies like apple vacations, they lost a great customer that travels and booked a-lot w them because of this single experience in May 2026.

I traveled alone with my 20-month-old child, and my itinerary clearly stated that she was an infant. However, I later discovered that I had been charged as if I were traveling with two adults—including hotel accommodations, food, transportation, and even a second airplane ticket. CheapCaribbean did not provide an itemized receipt, so I had no way of knowing exactly what I was paying for until just two days before departure.

Once I realized the issue, I contacted customer service repeatedly—more than 20 times—and every response was the same: “We’re sorry, it must have been a mistake.” No one was able to explain how this happened, correct the billing issue, or offer a meaningful resolution.

I was also extremely disappointed with the hotel arrangements. My baby and I had to move rooms three nights in a row due to serious issues, including a cockroach infestation and a room with malfunctioning air conditioning. Having to repeatedly relocate while traveling alone with a young child made the entire experience even more stressful and disruptive.

Overall, I am very disappointed by the lack of transparency, accountability, and customer care. I trusted CheapCaribbean with an important trip, and unfortunately, the experience fell far below expectations.

Scammers! They utilized a bait and switch technique with us. We purchased two vacation packages from them 8 weeks before the departure date. Four weeks later, they emailed and said that our direct flights with WestJet had been replaced with 1-stop flights on United Airlines, arriving 4+ hours later than the original itinerary, for an extra $280(!) per person. So not only did we get inconvenient flights, but we were also supposed to pay $560 for them, or they would refund us with some travel credits.

About 3 hours were wasted on phone conversations with their support, with wait times of more than 1 hour each. One support representative also played dumb: "That's not your reservation number. Give the correct one... Wrong... Wrong... That's not your number! I can't hear you... Hello? Hello?" and hung up. A third agent assured us we would receive the full paid amount in the form of credits, but they refunded only 40%.

Back then, we also found out that this flight with United Airlines was only $40 more expensive, NOT $280!

And in case you don't know — such a drastic change of itinerary is considered a "significant change," and by law, it must be fully refunded by the merchant in the original payment method, regardless of the merchant's own terms and conditions.

So, while our case is still in dispute with the bank, I must warn you all — don't fall for their low rates. They will find a way to extort much more money from you, so you will end up paying more than you would with other travel agencies.

We had a very frustrating and disappointing experience booking through CheapCaribbean. What started as an exciting trip quickly turned into a stressful and unfair situation.

After booking our trip, the company changed the itinerary and increased the overall cost. The new price they expected me to pay was actually *higher* than if I had simply gone onto their website and rebooked the exact same trip ourselves (which was still higher than original price). That alone felt misleading and unreasonable.

When we contacted customer service, we were told that we could cancel for a full refund and then rebook at the lower price. That seemed like a fair solution, so we agreed. However, the very next day, we were told something completely different — instead of a full refund, we received a flight credit, and canceling would come with penalties. This directly contradicted what we had been promised.

It feels like the burden of their pricing changes and internal miscommunication is being pushed onto the customer. Why should consumers be penalized for trying to correct a situation that wasn’t their fault in the first place?

Overall, this experience felt deceptive and poorly handled. I would strongly caution others to double-check everything and be very careful when booking, as the pricing and policies do not seem to be applied consistently.

I booked my trip through Cheap Caribbean to go to Saint Martin at an all-inclusive hotel… The experience was not what I expected. We booked a week trip my husband and I cut it short by two days due to the awful experience . While I was there, I tried to reach out to Cheap Caribbean, and they kept on pacifying me. I tried to explain to them that.The food was awful, the staff was not helpful, the cleanness was not up to speed… Etc… I contacted Cheap Caribbean to see if they could accommodate us in anyway for a refund for the two days that we left and they were not helpful at all they sent you through all kinds of hoops to try to get your money back, which they know is pretty much impossible, but that is their way to push you away from them dealing with you directly.. I also took out insurance on this trip.. i will never book with this company again be aware!!!!!