Funjet Bewertungen 

ZERO STARS IF I COULD. NEVER, EVER BOOK WITH FUNJET VACATIONS!

I have never experienced such an unbelievably frustrating, dishonest, and unprofessional travel experience in my life. If I could give this company negative stars, I would.

This was my first time booking with Funjet, and I booked AIRFARE ONLY for two people to Mexico, totaling approximately $1,750.

Unfortunately, a hurricane caused our trip to be canceled. Rather than demanding a refund, I was completely understanding of the circumstances and simply requested airline credits so I could rebook our trip at a later date. Seems reasonable, right? Apparently not with Funjet.

What followed has been over a MONTH of absolute incompetence.

I called Funjet FOUR TIMES, only to be repeatedly told to contact American Airlines. American Airlines would then tell me to contact Funjet. Back and forth, over and over, with absolutely nobody taking responsibility.

I eventually discovered that American Airlines had already refunded Funjet the FULL amount of my original booking. American Airlines had contacted me about canceling the trip due to the natural disaster in the first place!

Funjet assured me my airline credits would appear within a few days.

They never did.

I called AGAIN, spent nearly TWO HOURS being transferred between departments, and finally reached someone who claimed he was submitting my credits right then and there.

Three days later, I finally received credits.

$1,100.

Let me remind you, I paid $1,750.

Where did the other $650 go?

Funjet claimed American Airlines charged approximately $600 in cancellation fees. So I personally contacted American Airlines, where I am a member, and was informed that American Airlines charged NO SUCH CANCELLATION FEE.

At this point, I was so exhausted from fighting with this company that I decided to cut my losses, accept the $1,100, and just rebook my flights.

And somehow, IT GOT WORSE.

Funjet informed me that my credits were now TRAVEL CREDITS, NOT AIRLINE CREDITS, and that I could NOT use them to book airfare alone. I was REQUIRED to purchase a hotel package with them.

ARE YOU KIDDING ME?

I originally booked AIRFARE ONLY. I never purchased a hotel through Funjet. I have VIP Honors status with Hilton and already have my accommodations covered. I DO NOT NEED A HOTEL.

So let me get this straight:

* I paid $1,750 for two airline tickets.
* A hurricane forced the cancellation.
* American Airlines refunded Funjet the full amount.
* Funjet withheld approximately $650, blaming an airline cancellation fee that American Airlines says never existed.
* Funjet converted my remaining money into travel credits.
* Now Funjet refuses to let me use those credits for the exact same type of booking I originally purchased unless I spend MORE money on a hotel I don’t need.

HOW IS THIS ACCEPTABLE BUSINESS PRACTICE?

I have spent countless hours on the phone, been transferred between departments, received conflicting information, and been given promise after promise that has gone nowhere.

It has been OVER A MONTH, and I still have no resolution, no usable airline credits, and no explanation for my missing money.

Here’s what really says everything: THIS IS THE FIRST REVIEW I HAVE EVER WRITTEN IN MY LIFE.

I am not someone who runs online to complain about businesses. I understand things happen, especially when natural disasters are involved. I was patient, reasonable, and willing to work with them from the beginning.

But the way Funjet has handled this situation is absolutely disgraceful.

I am writing this because I genuinely do not want another person or family to experience what I have gone through.

DO YOURSELF A FAVOR. BOOK DIRECTLY WITH THE AIRLINE. DO NOT TRUST FUNJET WITH YOUR HARD-EARNED MONEY.

Funjet, you have had more than enough opportunities to make this right. I would still welcome a proper resolution, but after everything I’ve experienced, I have absolutely zero confidence in this company.

Worst travel experience of my life. Never again.

This is my third review for this company. Apparently, when you tell the truth about them on review sites, they react.

We booked a trip to Jamaica with Funjet. Something came up and we had to change our dates. It took them three weeks to simply change our departure date from 11/14 to 11/12.

When we were notified of the "approved" change only after a scathing revew), we were told the difference in price was about $850 less. Two more weeks went by with no credit. So, I again posted another review. The next day, we received an email that our credit was approved and we had been issued "travel credits." Those credits would have to be used at Funjet and by January 2027.

First of all, we are NEVER using Funjet again to travel. I had made it clear we expected a refund on our credit card. Second, we cannot possibly use $800 in credits in two months.

DO NOT USE THIS COMPANY! We are now going to have to go through our credit card and file a dispute for the $850.

They are trying to allege that I no showed on a vacation because they claim that I did not respond to their email to cancel the trip. They sent an email for verification to cancel the trip, which I responded to the same day. Then they allege that they sent a second email, due to the first email having wrong information in it. They state that I was supposed to confirm a second time, although I did not receive the second email. I would not just give this company $2200 and I would never no show on a vacation.
There is no proof that I was sent a second email by funjet.com.
This company has bad customer service and you should think twice about booking with them.

Their customer service is horrible! Our travel agent selected this company for us and we had a horrible experience. Our flight to Europe was cancelled. I called FunJet from the airport (representative barely spoke English and was hard to understand) and he told me they could not help me because we did not book our flight directly through them, but through a travel agent. I then called my travel agent who also called them. They were not even helpful with her! Wish I could rate them ZERO stars!

Don’t ever book with them please I beg you they are the most deceptive company I’ve ever dealt with they have horrible policies I accidentally booked and canceled right away and they refuse to give me my back

DO NOT use Funjet Vacations or travel agent Yakeida Murphy. Booking through them nearly ruined a milestone birthday celebration and resulted in severe negligence, financial loss, constant errors, and zero accountability.
The Full Extent of Their Incompetence:
Pervasive Name Errors Everywhere: Agent Yakeida Murphy couldn't even spell my name correctly. She misspelled my name on our international flights, which locked us out of managing our reservation. Her lack of accuracy was so pervasive that my name was even misspelled on my hotel check-in records in Greece. To top it off, when they offered credit vouchers, they still managed to spell our names wrong on the documentation.
Forced Out-of-Pocket Expenses: Because of the misspelled name, we were locked out of selecting our premium economy seats. I flagged this error immediately—well within the free 24-hour change window—but Ms. Murphy failed to fix it. I had to pay $330.00 out of my own pocket directly to the airline to fix her mistake.
Stranded Overseas: Due to their backend errors, our return flights home from Greece were completely canceled, leaving us stranded abroad. Incredibly, they even managed to cancel my travel companion’s return flight, despite no errors existing on his name! We were left to "figure it out" on our own.
Admitted Fault & Reckless Accounting: Ms. Murphy explicitly admitted to her negligence in writing, confessing she misspelled my name and failed to ensure the airline systems matched before gates closed. Yet, despite receiving receipts proving I personally paid the $330.00 out of my pocket, Funjet refused to refund me directly. Instead, they improperly sent $200.00 of the refund to another traveler's credit card.
What if we hadn't been on good terms? What if that credit card was closed? Funjet didn't care. I spent six months begging this agency to fix their accounting mistake and refund the money to the person who actually paid it. Instead of resolving it, Funjet refused to pay the remaining balance owed to me and declared the case "closed."
They showed a complete lack of basic competence throughout the entire booking process and handled reimbursements recklessly. Save yourself the immense stress, financial loss, and danger of being stranded abroad—book directly with the airlines and avoid Funjet Vacations and Yakeida Murphy entirely.

Deeply unprofessional and useless. When we had issues with our hotel, the hotel was super apologetic and asked us to have Funjet work with them directly to help resolve things. We reached out to Funjet & were super patient and professional since it wasn’t their fault, but they passed us around to multiple customer service agents before the final one eventually accused us of lying (wild because we have messages with the hotel confirming the situation) and said it wasn’t a big deal that the room wasn’t ready until 6 hours after we were supposed to check in on our anniversary. Booking with Funjet was more of a hassle than just booking direct

This was the worst company I’ve ever dealt with. They charged me twice, and the entire experience has been frustrating and unprofessional. Our sales representative, Christine, showed very little experience in handling customer concerns. If you don’t ask questions, she won’t provide any information or updates.

The company is disorganized, and it seems like the staff has no idea what they are doing. We tried disputing the credit card charges and requesting a refund, but Christine has not been helpful at all. She keeps saying she’s “trying her best,” yet we still have no update or resolution.

Overall, this experience feels like a scam. I strongly recommend staying away from this company.

I traveled to Iberostar Selection Rose Hall Suites during Mother’s Day weekend with my best friend for a deeply personal reason. After the heartbreaking loss of my only child, I chose this trip as a way to honor myself as a mother while trying to find peace, healing, and comfort during an incredibly painful time in my life. Unfortunately, instead of leaving feeling refreshed and cared for, I left feeling emotionally hurt, disrespected, and deeply disappointed.

From the moment we arrived, the experience was unpleasant. Our room was not properly cleaned upon check-in, and when we reported it, instead of receiving an apology or concern, we were rudely asked, “Did you take pictures?” The response immediately made us feel dismissed and unwelcome.

During the trip, staff repeatedly assumed my best friend and I were a romantic couple and continuously pushed “romance” excursions and activities toward us without ever asking about our relationship. It felt uncomfortable, stereotypical, and inappropriate.

We also were not properly informed about excursions available through the resort. We specifically asked about activities and only accidentally discovered on our final day that activities we wanted — including parasailing — had been available onsite the entire time. We later learned some excursions could have been booked independently for cheaper prices, which made the experience feel more sales-driven than guest-focused.

The pressure to attend presentations connected to Iberostar sister resorts also created uncomfortable timeshare-sales vibes during what was supposed to be a relaxing and healing vacation.

The cleanliness issues became even worse when I developed a rash on my arms that appeared to have been caused by ants in the bed. Discovering insects in the sleeping area was upsetting and unacceptable.

The most painful part of my experience, however, was the treatment I received as an African-American woman traveling with my Caucasian best friend. Throughout the resort, staff members consistently spoke to her while ignoring me entirely. Greetings, questions, and conversations were directed toward her even when we were standing together.

When I initiated interactions, I was often met with cold, dismissive, or rude responses. Yet when my friend spoke, staff suddenly became warm and welcoming. This happened repeatedly in multiple areas of the resort, including the gift shop, towel station, and ice cream shop.

One especially upsetting moment happened in the gift shop while I was paying for my items. The employee ignored me and immediately shifted attention to a Caucasian male guest nearby without thanking or acknowledging me at all. Another incident occurred at the towel station with an employee named “Skittles,” who pointed at me instead of speaking directly to me while warmly interacting with a Caucasian guest standing beside me.

The repeated difference in treatment was impossible to ignore and made me feel invisible and unwelcome throughout much of my stay.

This trip was supposed to help me heal during my first Mother’s Day after losing my child. Instead, I left carrying even more hurt and disappointment. I spent my hard-earned money hoping for peace and kindness during one of the most emotionally difficult times of my life, and sadly, that is not what I experienced.

I sincerely hope management takes these concerns seriously because no guest — especially grieving mothers and women of color traveling internationally — should ever have to experience this type of treatment.

The worst place to book a vacation the rob u third party just goes around in circles do not book through them you will lose your money time and hear all the bs in the end

I am a travel agent. I have lost so many clients and spent countless hours on the phone. ALG is the supplier for Funjet, Apple and Travel Impressions. They are ABSOLUTELY AWFUL. On so many booking I have logged over 40 hours on customer service calls for multi booking/group booking. They transfer you after hours on hold, they can't answer things. NONE OF THESE SUPPLIERS WILL HELP YOU! STAY AWAY FROM THEM! THEY ARE NOT WORTH DEALING WITH! AS AN AGENT OR A PERSON BOOKING WITH THEM, WATCH OUT!! BUYER BEWARE! THEY ARE THE WORST EVER!! I have had countless booking go wrong. They remove coupon codes and discounts. They drop calls ALL THE TIME after hours spent on hold or waiting for answers! HORRIFIC HORRIBLE STAY AWAY FROM THEM DO NOT RISK TRAVELING OR FLYING THROUGH ANY OF THEM! They do not care about their customers at all. They will be your worst nightmare if something that is out of your control goes wrong or you need help with any part of your package!

I was totally ripped off by this company a few years back. I wonder if their policies are still the same. Booked a trip, arrived 15 minutes before the scheduled time. Was told they sold my seats because I was late. Had taken the same trip the year before arrived literally at take off time and had no problems. But this time they were of no help. I had the entire family standing there just extremely disappointed that the vacation we had been planning for months was not going to happen. Then the ticket folks told me they had another flight leaving in an hour and if there was a late show we could possibly have their tickets but of course we would have to pay a fee for the service. Sure enough when the hour was up they called me to the ticket counter and told me they had a no show and for $250 we could have their seats. I of course paid so the family trip would happen. We were sitting waiting for the plane to start boarding and I see ths family walk up to the ticket counter and the father said pretty much all the same things I had said an hour earlier that they were technically not late that there was 15 minutes before boarding. Same deal was made again for a later flight for this family. What a total scam this company is running, especially since because of storms the flight we were waiting on was delayed an hour. I liked the deals I originally had gotten from this company before this but have never used them again. It is a sleazy company.

The customer service of this company is next to nothing all they are money hungry and have no regard for human safety. There is an active travel warning for Cancun or at least there was 1 day ago and they are saying i do not qualify for a refund. And offered no other solutions to help this is not my first problem with company and i should have taken the warning the first time. I will not be booking with funjet in the future if my issue is not resolved. I have always been a huge advocate for this company and recommend it to many friends and family but if they crave money over insuring the protection of human lives than this is a company i can not support

WORST COMPANY EVER. DO NOT BOOK WITH FUNJET. COMPLETE RUN AROUND. WAS BOOKED WITH A GROUP BUT HAD TO CANCEL MY RESERVATION WELL WITH IN THE CANCELLATION PERIOD. THEY REFUSED TO CANCEL MY RESERVATION. WHEN I ASKED TO SPEAK TO A SUPERVISOR THEY JUST PUT ME ON HOLD I HAVE REACHED OUT TO THE ATTORNEY GENERAL AND WILL BE FILING A LAW SUIT AGAINST THEM

They refuse to delete my account and personal information associated with it. I only created an account to look up a reservation. I did not book directly with Funjet, but used a travel agent. I clearly verified my identity with name, email, phone. They refuse deletion without a reservation number I don’t have. I escalated this to BBB and MN Attorney General. I am requesting account deletion and personal data removal.

Worst experience ever. They are deceptive in their practices. Their prices are significantly higher than other travel sites or booking through the resorts directly. Booked resort and flights separately/ months apart then it was put as a package without my knowledge or consent. Tried to cancel just the room and I was told I cannot have to cancel everything. These people are trying to unnecessarily stress a bride. I don't want a travel credit I have insurance. I want all my money paid back and I will NEVER BOOK WITH FUNJET. Customer service representative Juillet M refused to answer the direct question that Daniella F. the supervisor refused to speak to this consumer on 5/15/25 at 21:06.
Several of my guest have already canceled their reservations through them because of the price gouging. This has been the worst experience ever. If any of my guest that did keep their reservations have an issue, I will be filing a class action lawsuit. Based on the 178 other negative reviews we have enough for a case.

Would give zero stars if I could. Terrible company, complete scam. I was forced to book through them for a wedding at a resort. First of all, it was almost $1500 more to book through them than directly with the resort. I bought travel protection. Due to a life-threatening medical condition that came up, I was advised by my doctor not to travel, and wow - the run-around I received in trying to cancel my (protected) reservation was insane. I provided letters from my physician and everything I could think of and they would not issue a refund. I kept getting transferred around with no one able to actually help me. Scam. Eventually, I had to just call my credit card and dispute the charge. DO NOT EVER USE FUNJET. They are not even accredited by the Better Business Bureau!

I paid any extra $500 on my trip and still haven't recieve a refund. Everytime I call they just transfer me around then hang up on me. They have been saying my bank and I have got my bank and them on the line and they can't give me any real info on my $500.

Funjet booked an aircredit for myself and my family with United for $2961. My stage 4 cancer required chemo, radiation, and a stem cell transplant from Northwestern University in Chicago. I supplied documentation to Funjet and they denied me. Then I went to United and they granted the reimbursement but credited Funjet since they were the ones that booked it from my original payment. Have been on ph with Funjet 5 hrs multiple times and supplied them proof of United reimbursement and Dr notes. They are now saying they need to call the Hospital to verify my treatment happened. They are unethical and anyone and everyone should NOT use this company. They prey on sick people!

Funjet cancelled our resort reservation without warning, showed up to puerto rico and no room. Still waiting for response. Apparently this happened to a few people at the same time in our community. Still no word. Not impressed. Be very careful with these people. Customer service is dead....