CheapCaribbean Bewertungen 

Second time using this site. First time had no problems. Second time, they spelled my last name wrong. I caught it within a month of my trip, plenty of time to change it, and within their guidelines of fixing a problem. Was first told to contact the airline directly as they could not fix names on international flights. Did that, and airline said the request had to be done by the travel agency. Went back to cheapcaribbean customer service and they said the issue would be resolved up to 7 days before my trip. It is now 6 days before my trip and customer service is still saying that I have to contact the airline, even though I was told last week it would be fixed.
Such a scam! They have full payment and now I will not be traveling on my trip.

Horrible Experience w/ CheapCaribbean.com

I would STRONGLY advise against booking with CheapCaribbean. This has been the most frustrating and unprofessional travel experience I’ve ever had.

I booked a vacation package with them, and due to errors made by their own agents, my reservation was canceled THREE times without my consent. Each time, I had to call and rebook, spending over 6 hours on hold trying to fix their mistakes. They even booked my trip under a test account, which isn’t even meant for real travel!

After all this chaos, I decided to cancel and book directly with the airline and hotel. That’s when they refused to give me a refund for the $3,029.03 I paid and instead tried to force me into a travel credit while deducting $900 in fees—fees for mistakes that were entirely their fault.

To make things worse, they “lost” $854 of my money and couldn’t even account for where it went. Their customer service is a nightmare, full of empty promises, and no one seems to care about actually helping customers.

This company is completely dishonest, disorganized, and untrustworthy. If you value your time and money, do yourself a favor and book directly with hotels and airlines. I’ve now disputed the charges with my bank, but this should have never happened in the first place.

Avoid CheapCaribbean at all costs!

Although cheap caribbean wasn't at fault for my vacation going terribly bad. There customer support was excellent. But my stay at the Oasis Grand oasis was horrible.
Before I share my experience i would like to say formally commend Mr. Raul Lescas for his exemplary service, characterized by exceptional professionalism, unwavering honesty, and a steadfast dedication to guest satisfaction. Mr. Lescas distinguished himself by proactively addressing a challenging situation with notable empathy and precision. His meticulous attention to detail and commitment to maintaining the highest standards of service not only resolved our concerns but also significantly enhanced our overall experience. His performance is a testament to the caliber of excellence that every guest should expect, and he undoubtedly stands as a model professional within the hospitality industry.
Janet Anzures epitomizes managerial failure. During my stay at Oasis Pyramid in Cancun, her conduct as a manager was nothing short of appalling. In a situation that demanded prompt and empathetic attention, she remained glued to her phone, blatantly ignoring pressing guest concerns. Her dismissive and disengaged demeanor, coupled with a complete absence of basic professional courtesy, not only exacerbated our difficulties but also undermined the resort's potential. It is astonishing that someone in a leadership role could display such a flagrant disregard for customer service and hospitality—making her, without doubt, the worst manager I have ever encountered.
We are currently staying here never felt so unwelcome

Lesson learned and I should've known better than to book with them after reading their reviews. We were promised a $125 room credit for the cruise that we booked with them. Of course, you had to read the fine print in the confirmation to go back in and "redeem" that credit online, which I did. In fact, I redeemed it multiple times because I suspected that they were going to try to say that it wasn't "redeemed". Now, we are back from our cruise and never received that room credit. I've spoken with 3 different people, and they all give me a different excuse from blaming it on Royal Caribbean (telling me that we did redeem it) to telling me that we never redeemed it. The last person that I spoke with was going to give us a refund, but had to evacuate for a fire in the building. Maybe that's true??? If that's the case, I wish everyone safety from the fire, but it seems a little bit suspicious.

I booked 2 cabins, so I'm out both of the promised and redeemed creditis.

Do not use this company!!

We experienced a 2-day power outage at our hotel which we booked through Cheap Caribbean The hotel issued a 2-day credit but said it had to go thru Cheap Caribbean. I contacted CC upon my return home. I spoke to Rahul and he immediately began working on my case. He kept me informed throughout the process and although it took some time. I have received my refund
We have used CC many times and will continue to use them for future trips.

This is the first time booking with CheapCaribbean. I am soooo impressed. Super easy, no hidden fees, all questions I had were answered Immediately and everything went smoothly. I did EVERYTHING in one Easy booking. Flight, Resort, Transportation and I opted for the low cost insurance plan they offer (which you don't need to have but for security reasons due to hurricane season, I wanted to have a safety net that I would receive A FULL REFUND if I cancelled or something happened to the building, weather didn't permit, etc.) I have book with several others before which were nice but it was hard to get answers I wanted to the questions I had right away and it was hard to talk to a LIVE PERSON with the other companies. I am a worry wart and CheapCaribbean took care of all of my need AND had the best price hands down!! I will definitely be booking with CheapCaribbean again. Again, the Ease, Security and Confirmation each step of the way will have me coming back to them.

Customer service gave me wrong credit information that i have credit for $388.35 after calculating and when i call back other customer representative is saying u got wrong information from previous representative. How come that can happen

Never use this company, it is a scam!! Booked a vacation with them and noticed I had the dates off by 1 day. Contacted them by chat within 10 minutes of the booking and I was told they could not change the dates, I would have to cancel and rebook. They looked up my booking and verified I would get 100% refund in 24-48 hours before I had them cancel it. I have the entire transcript of this conversation that was emailed to me by their system. They only refunded a small portion of the total cost. I have been fighting with them for months. No refund, no travel credit, no customer service. TERRIBLE experience, TERRIBLE company. I would rate them zero stars if it were possible.

The worst experience ever!! Stay away, all they do is take your money and ruin your plans! They put me in the wrong hotel! I paid for transportation to and from the hotel and airport and when I got to Cancun they told me cheap Caribbean never put it through so I had to pay again. This was the worst nightmare ever!

We booked our vacation with Cheap Caribbean to go to RIU REGGAE and were DUPED/SCAMMED.
In the package we supposed to have received coupons/money to use on the resort for different services.
Renova Spa - $200 in coupons
Weddings by Riu - $100 in coupons
Scuba Caribe - $180 in coupons
Photography - $40 in coupons
Margaritaville - $5 in coupons
Main Street Rose Hall - $129
When we went to the spa to use the coupons/money they told us we had to split it into four different spa services. Which meant we would’ve had to pay more money. Cheap Caribbean never told us that nor was it in the agreement.
Nowhere in the itinerary/package did it state this “CON”.
We were misled and deceived.
We called CheapCaribbean multiple times at least seven times during our vacation, and all we got was them hanging up on us. Unprofessional.
And some online numbers didn’t even work.
The problem wasn’t never resolved nor rectified because no one didn’t want to deal with the situation now that they got our money. Btw- none of the coupons were used!
WE WILL NEVER DO BUSINESS WITH CHEAP CARIBBEAN. Please stay far away from Cheap Caribbean. You’ve been warned, unfortunately at our expense and a horrible experience.
Their name speaks for itself “Cheap.. and not in a good way, but bad.👎

One of the worst places to book with a bunch of dumb ass foreigners that don’t know their job working from home you can here all kind of stuff this place is awful first and last time booking with them

Worse experience ever…the airline flight was cancelled. The airport was 6 hours in traffic away from the resort. Travel arrangements were not provided. The hotel gave away our rooms and decided to then downgrade the room because we arrived late at no fault of ours. The resort rooms need a lot of construction. There was barely any assistance provided by Cheap Caribbean staff.

I have used them for multiple trips. Some flight and hotel, some just the flight. Everything has always been perfect and what I was told it was be. I only had an issue once with a cancellation, but once I got past the people giving canned responses to my issue, CC gave me even more than I was asking for. I will always use them when searching for a Caribbean vacation.

If I could give them zero I would worst customer service ever. I have to cancel my trip due to a medical emergency and they are no help at all won’t let me speak to a supervisor and will not give me a refund and are trying to charge me a bunch of expensive fees!! Do not book through them they awful!!! I cancelled the flight myself and they are still trying to charge me for cancelling the flight even tho I took care of that myself and the airline wasn’t charging me any fees what a scam!!!!

Booked a wedding anniversary trip with Cheapcaribbean/beachbound Nov1 2023 for a week in Mexico Feb5-Feb 9 2024 including the airlines from NY.My wife on Feb 4,2024 had a Bloody eye ulcer that required emergency Hospitalization Drs refused to let her fly as she was admitted to the hospital.Called cheap Caribbean/BEACHBOUND Feb 4 & 5 2024 as the Dr emailed/faxed over a medical letter stating my wife cannot fly out the country due to her condition.Spoke to a Daniel Rodrizes a agent for cheapcaribbean/BEACHBOUND emailed us back a letter stating full Travel credit & air credits a total of $3186.01 for 1 year. Fast forward to March 2024 my wife Received clearance to travel by her Dr’s I emailed the medical clearance to Cheapcaribbean/BEACHBOUND to reschedule our Mexico trip. On the phone for HOURS with different agents when an agent named Marta& Hugo states to me on the phone I have NO AIR CREDIT only travel credits. WHAT THE HELL . “ RUN AS FAST AS U CAN FROM CHEAPCARIBBEAN/Beachbound

Booked a trip on their site where it clearly states repeatedly that you can cancel and get a full refund within 24 hours. I canceled within 3 hours of booking the trip and now they are telling me I’m not eligible for a refund. As of now, I’m out over $9k! The crazy part is that the flights I booked are absolutely refundable within 24 hours of purchase (United airlines policy) and I called the hotel and they said the room is refundable as well since it was within 24 hours. So Cheap Caribbean is not only keeping my amount paid but also the refunds from the airline and hotel. This company is a complete scam. I will never book with them again and will take every action available to get my money back.

Cheap Caribbean has the worst customer service I have had to deal with in a long time. They made an error and took absolutely no responsibility for that. I booked three rooms (1-Me/Husband; 2-My son/girlfriend; 3-Daughter/Boyfriend.) Instead, they only booked two of them, my children, NOT US WHO PAID FOR THE TRIP!). When they were notified, they took no actions to rectify the situation. The hotel found another room for us, but stated we may have to switch the next day. Which I think is ridiculous, having to unpack, repack, unpack again. Especially after paying $12,000 for this trip. They also made an error with the $500 excursion I pre-booked. They said we took the trip when we weren’t even in the country. They tried to put the blame back on the hotel. But of course the hotel pushed it back onto Cheap Caribbean since we booked our trip through them. If you want to spend five hours waiting on hold and being disconnected several times along with getting the runaround? Then this must be the company for you. I will never use this company ever again. And I’ll make sure everyone I know hears about it.

Attention Trust Pilot. I already contacted your lousy company. You said you’ll do nothing to make this right. AVOID CHEAP CARIBBEAN. Reach out directly to hotel, airline and car rentals.

Canceled my trip within 4 hours and they are refusing to refund the hotel portion despite the trip being months away. Absolutely terrible. Customer service does not care, fraud!

This company is AWFUL and their customer service is even worse.

We have had several bad experiences purchasing on cheap Caribbean and last one we booked a room on cheap Caribbean and my family on Expedia.com. I arrived and got the economy crappy room and my family who were smart to use Expedia received a normal room.

I complained to the manager and even he was comparing cheap Caribbean to Expedia saying that cheap Caribbean was inferior to Expedia. Shortly after he threatened to have me physically removed from the hotel which I had never encountered in my life. This happened at Dreams Aventuras Riviera Cancun which I would never recommend unless you want to have a bad experience.

I then complained to cheap Caribbean or Apple leasure group and they responded that they investigated and basically putting the blame on me.

Never use Cheap Caribbean no matter how good their price may be because you get what you pay for and this group does clearly not believe in customer service or customer satisfaction.

They ruined my family’s trip and my mom’s 80 year birthday and my anniversary.

Terrible company!!!! Use Expedia instead, never have had any issues

CheapCaribbean is horrible, called, got the run around for an hour to use my credits, if you offer on your site Hotel and flights and Hotel only and cruise, credits should be used anyway you want. There are hidden, same trip through my own instead of cheap caribbean.,on my own was cheaper. RUN! RUN! RUN! don't use cheap caribbean.