CheapCaribbean Bewertungen 

This company is the worst-I will never ever use them again. I had to call and be left on hold for hours only to for no one to answer or help. I finally go a hold of someone who gave me incorrect information and when I called him out on it he basically said it is the way it goes. I have to use my credit by april and I am not even sure that we feel comfortable to travel by then. They should refund my money-I bought the insurance. Everyone who I knew who booked independently received their money back. I used this awful company and now I am being punished. I tell everyone I know to never ever use them at all EVER. They are unprofessional and rude and they don't care about your time of money. Now they lost a customer for life.

My experience with Cheap Caribbean was awful. We booked months in advance to take an all inclusive trip to River Maya. When we arrived we waited 45 mins to leave the actual airport because we were waiting for another couple when we booked a van that was suppose to be only the two of us through our booking agent. We booked them through this agency, when we arrived at the hotel we were told that we didn’t book all inclusive even though we called two weeks before our trip to make sure. We bought the anniversary package for the hotel which was not accommodated to us. The hotel they set us up with had black mold in the shower and cockroaches. We had to switch rooms. They didn’t give us a tropical view and we had to pay 500 dollars just to enjoy the all inclusive experience we paid for in the first place! It was a mess! When we tried calling to verify our reservation no one Picked up snd it seemed as if the phones were disconnected. Then when we emailed them and all they could do was give us an 100 dollar credit to use with their services. I’m sorry but no, we won’t be doing any bookings with them again.

After reading some of these reviews, I feel I should chime in about the business practices regarding cancelled trips due to Covid. I had a trip booked for Cabo in May. Obviously it was cancelled due to Covid. After waiting on hold for over an hour to see about a refund, a woman with an accent so heavy I could barely understand her finally picked up. I was told that my money (minus a cancellation fee) would be held for a future trip, and was good for 1 year. Also, the credit cannot be used by myself on the website, I would have to call back to rebook...after waiting over an hour for a human to talk to. I also tried the chat with an agent feature, but never got an agent to respond to that either. I feel the credit should either be made available to me on the website, or simply refunded. As for the 1 year limit on my $800...there’s no guarantees I can use it in that time period. I bought travel protection and the filing process is literally so complicated I gave up. Buyers beware.

11-23-2020
Update: I was contacted via email after posting my review within a day or so, requesting more information. Today I received a phone call and email , pretty much confirming what I already knew. I was working so could not answer the phone, so following information is from an email and voicemail. I can use my airline credit as long as I book by April 2021. I can use the Cheap Caribbean credit as long as I book by December 2021 (this is longer than the year deadline I was given previously). And if I wished a refund, the Trip Mate travel insurance would reimburse 75% of my total payment, minus their fees (I don't know what those are). I can appreciate them getting back to me quickly, and someone calling who was easily understood. It still does not change the underlying fact that people cannot receive their money back, despite the pandemic and unique reasons for people's vacation being cancelled. These are not normal times. And I'm quite sure that many people out there would currently find the refund more helpful than a credit, as so many are suffering financial difficulties.

This company will not issue our refund for a trip that was cancelled at no fault of ours. The customer service associates are rude and refuse to let you talk to a manager about YOUR money. I purchased travel insurance and they aren't keeping their promises. Do not purchase through this company they seem to just keep your money and refuse to even partially refund..

We had the worst experience with cheap Caribbean. We booked our trip few days ago and we definitely were so excited for our trip. But obviously we are living in a pandemic situation. My husband suddenly had covid symptoms and he right away went to emergency to get tested. The results take 2-3 days. They are saying; they can't give me my money back and they will hold on and we can rebook later. I mean why don't you make your policies simpler where people can provide you with positive result and just refund their money.

Disgusting customer service. They claim to honor Military but they don’t they want you mandatory have 5 nights then they give your barely 5 % discount. They charge you fir every little change even if you are removing and adult from hotel reservations they do g offer credit instead charge your for change

After booking a trip online there was 0 customer service or response from this organization. I emailed several times it was on hold over 3 hours on 2 different phone calls with no response. After pain extra for nonstop flights my trip was modified into a layover and turned a 3 hour and 30 minute trip into over 8 hours and 15 minutes which I understand but what I do not understand is why I had to pay extra for nonstop flights only to have my trip changed with no refund of the price and the flight itinerary modification. I will never book with them again!

My 3 girlfriends and I booked a trip to Jamaica back in January. Covid struck and we had no choice but to move our April 1st trip in which we paid the extra money for Insurance. When I called to move the trip they gave me the run around. Told me sorry but this is not covered under Insurance so you will have to push your trip out. They charged us each $180.00 which is total BS. Every airlines prices plummeted and Hotel prices also dropped. We are all single Moms and live paycheck to paycheck so this trip was what we could afford. We had no choice but to pay the fees and move our trip from April to November. Well...here we are once AGAIN!!!! Jamaica is in the RED for hotspots and none of us can afford to get quaratined. We simply just want to move our trip again to April. I called cheap Carribean and once again got a song and dance. Customer service rep said airline prices went down but hotel prices went wayyyyyy up!!!!! That is total BS....airlines and hotels are begging for business. I was told twice I would get a call back now with an answer from hotel/airline and I STILL haven’t heard back. This is my 3rd trip booked with Cheapcarribean.com
They obviously don’t care about repeat customers. I cannot afford to lose $1300 and just want to move my trip without a second round of fees. These fees NEVER should’ve been charged the 1st time around. I honestly don’t know what else to do :( We as consumers must have some kind of legal rights no!??

I had the best experience with Cheap Caribbean! As a tourist I never know where to stay. All of the hotels they partner with are amazing. The food at our resort was top notch and it made planning my vacation so easy!

I would highly recommend using CheapCaribbean for your next vacation! This company is easily accessible, easy to use, and the locations available are out of this world!! Not only are the locations available but the resorts and hotels they work with are high quality.

We used Cheap Caribbean for our trip to Aruba. They made the process so seamless and enjoyable! They also gave us advice for our trip. They always respond right away and have great customer service. Highly recommend.

CheapCaribbean made my vacation so easy. I think the people I see complaining on here really didn't read through the site thoroughly. I booked a last minute vacation to Aruba and got an amazing deal on it. The site then walked me through step-by-step on the rest of my vacation for excursions, rides, and everything I needed. Once I got to Aruba, everything was set up for me and I didn't move a muscle. That's how a true vacation should be! I definitely will not be using a different company if I go to the Caribbean again. Also I would like to add that they sent me a link for travel during covid which made me extra prepared! HIGHLY RECCOMMEND!

Awful company. Absolutely awful. DO NOT BOOK ANYTHING THROUGH THIS COMPANY. Be very wary. Their fees are absolutely ridiculous.

I wish I would have done research before booking. You book they take your money and they poof they are gone. If you try to call their help line it’s a 4-5 hour wait. If you email them they don’t respond. Please please don’t book with them. You’ll regret it.

I've used cheapcaribbean multiple times and this time by far is the worst. I purchased a trip for me and my family for a wedding and had to cancel as the hotel was closed and changed location to put us into a different hotel. I'm literally 3 months from our cancelation date and they still have 4k of my money. I'm afraid i won't be using them again.

First off, On Wednesday prior departure I learned that someone at cheapcarribean.com canceled our airfare. Luck be had that I called the airlines to find out why I didnt get flight information. this company will lie, and then all you have is 4 to 8 hours waiting on a phone. We are to still be on vacation in Cancun now, however hurrincane Delta hit and we had 2 days on the beach, then 5 hour bus ride to Merida where we stayed 2 days in 1 star hotel. The resort was beautiful 5 star Imperial Valentin River Maya, the hotel will not name. You can not get ahold of anyone at cheap carribean and luckily we had a travel agent with our group who help get us flights back to USA. Today I just spent 3 hours 45 minutes on hold trying to get through to Cheap Carribean, which I was then put on hold for another hour with no one coming back to talk to me. PLEASE TAKE MY ADVICE.... DO NOT GO THROUGH CHEAP CARRIBEAN AS MOST TRAVEL AGENTS CAN BEAT THERE PRICE. Also please buy a international calling plan for 30 days before traveling. Wifi in the carribean is terrible and we couldnt use phones to book flights or check emails.

WRITTEN ORIGINALLY: 08/24/2020
I have spent so much time arguing with the Cheap Caribbean staff that I debated even taking more time to write this review; but I do think that there are a couple of things that any first time customers should be aware of. The prices are great & that is most likely because they offer minimal customer service over the phone, considering it seems like they always have minimal staff on duty. I booked a trip to Cancun – Mexico & was charged $1,897 twice but was given one confirmation number when I completed my transaction online. I wasn’t even aware that I had been charged twice until someone from their team reached out via email to let me know that it would take 40-90 days to get my refund for the duplicate booking of $1,897. I was told that my case would be moved to priority and I may get my refund in 30 days. Mind you, this is something that has left me unable to pay bills because cards were maxed out etc. What do you think they did for me as a customer for this inconvenience? They offered me $50 off my reservation after I spent an entire morning trying to figure out how to get the refund back a bit quicker than 30 days. I took the $50 and hung up that day after spending hours on the phone during my workday. I remained calm & collective up until the point that I had to call my bank and spend more time (we know how long the waits are now during this pandemic) to get these charges disputed because automated bills were not going through due to the card being maxed out. After this I called back Cheap Caribbean & I asked Monica to please look at my case & let me know if there was any way she could give a free excursion or more money off due to the inconvenience since I am a first time customer ( I mean why would I want to come back after this? I should not have to dig into my savings to pay for things after this mistake) After spending another hour waiting, I finally got someone on the phone from Cheap Caribbean to explain this whole situation to again. They transferred me to the only supervisor they have, Monica, who remembered me & my situation. She proceeded to tell me there was nothing they can do for me since they offered me $50 dollars & I took it. She didn’t care that I have no money to pay for bills, I mean she made me feel like I was in the wrong. Even proceeded to find ANY excuse she could to pin this inconvenience on me, stating that I must have booked it wrong. She yelled at me on the phone saying there was nothing she could do to override any promotion/discounts to my booking (which we all know that anyone behind a computer can override anything they would like) & told me that she was going to hang up on me. Which I am sure if it were her/ANYONE who had been charged this much & was told to just wait, they would react the same way I have. She finally said she would speak to her support team about adding a discount to my booking (which I knew was BS). She left me on the phone waiting for over 40 minutes, answered and told me “there is nothing we can do for you at this time”. I would expect a little more understanding on her part. They did nothing to make me feel like I am a customer whose business is appreciated/wanted. I will not be booking through them again. I would honestly suggest that you spend the little bit more on getting a regular booking to ensure that you are given ideal customer service if something were to go wrong with your booking. Its not worth the anger, the arguing or the time that I have spent on this mistake. JUST BOOK THROUGH EXPEDIA OR ORBITZ OR DIRECTLY THROUGH AN AGENT!
UPDATE: It is now 09/15/2020 – Still have not received my refund.
UPDATE: It is now 09/24/2020 – Still have not received my refund.

I booked a trip on June 19 2020 for Sept 19th. Obviously I was worried about cancelation due to the pandemic so I purchased the insurance. When I expressed my concern to the agent they assured me that I would get a PHONE CALL if there was a cancelation or any changes to my reservation. Low and behold my reservation was canceled on Aug 21 but all I got was an email that went straight into my spam folder. I didn't find out until about 14 hours before my departure when I was trying to check my flight info. Thank God I called. The so called customer service was rude and impatient. I had to wait on the line for almost 2 hours before even speaking to someone and was told there were no managers available. Even after all that they wanted to just give me credit but I demanded a refund which they say could take up to 2 months! 2 months! Never again. My son is devastated as am I. When you are looking forward to a trip and have the rug pulled out from under you its one of the worst feelings. I wish I could give negative stars. Buyer beware!

I booked an all-inclusive vacation and a few hours later realized I could get a better deal if I increased my dates. I canceled the first booking a few hours later, taking advantage of the 24hr refund rule and rebooked the better deal at the same resort.

I had called first to make sure I'd get a refund. I canceled online successfully but I didn't get a notice or anything saying I'm getting a refund. I decided to call them the next day, they told me refunds normally take 70 days but they'll mark mine high priority and refund within 14 days. It's been 3 weeks no refund. They've $1500 of my money, $700 of which I'm owed for the first booking I canceled and $800 for the vacation I'll be going on here shortly.

This review is for my booking experience which is already causing me trust issues before I even embark on my vacation. For the fact they're holding up the money, I could be using.

I call them, they say they're refunding in 14 days, 2 days, then 60 days.

We booked a trip for March which was canceled due to the pandemic. Understandable. We rebooked a trip with the travel credit for July which was also canceled. Understandable. We then called, waiting hours on the line, and asked for a refund which was finally approved but were told it would take 60-90 days. Considering Carnival, Riu Resorts, and American Airlines gave us our credit on different canceled trips in a few days or weeks, that time frame seemed excessive. I have called twice since then, each time waiting hours to talk to someone. Truly they are the most unresponsive and least helpful company I have ever dealt with. They literally won't tell you anything other than be patient and wait. When I asked to speak to someone in charge, their answer was flat no. They have had my money for 8 months now. I travel 3-4 weeks every year but will never use this company again.
Update: As a result of posting this review, I have received my full refund. Thank you!