Cartier Bewertungen 

I purchased a white gold wedding band love ring in a size 55mm, which according to Cartier's website is a UK O. I had measured my finger before ordering and I had the ring engraved as it was a gift for finishing 3 years of study. So I was surprised when the ring arrived and it was so small it didn't fit over my knuckle. I have spoken to customer services twice now and I am told I cannot exchange my order as it is engraved. Unhappy with this, I took the ring to my local jeweller who confirmed the ring of 55mm that Cartier sent is actually a UK N, so Cartier's ring size guide is incorrect, hence why my ring does not fit. The jeweller also measured my finger and confirmed I am a UK O. Despite this being Cartier's error, they are refusing to exchange my ring for a bigger size!

Awful and unhelpful service. I ended up leaving the shop disappointed. Sales assistants very unhelpful....

I believe the watches we bought to be of poor quality

Cartier Calibre 42mm – my watch

Bought +- 2014
It has consistently lost time
The blue emerald fell out after a few weeks - Charles Greig SA were very good to get the watch fixed
I wore the watch on and off, but given the time it was losing, I eventually bought my wife and I TAG’s, which have never given us a day’s trouble
I tried to wear the watch again a few months ago and noticed that the face had come off
I took the watch to Cartier in New Bond Street and I spoke to a customer services chap and explained my situation.
He explained that the watch below (Ballon Bleu) was still under guarantee from the service and that he would sort it out. He said on the Calibre that he could not see anything that may have caused the face to fall off, but would ask the watchmaker to have a look at it.
I then get an email from a manager, who addresses an email to me telling me that I must have accidentally damaged the watch through some kind of shock. Quite frankly, this is unacceptable as it is just not the case. I then get a quote for GBP665 to do a service and fix the face, which I thought was a cheek.



Cartier Ballon Bleu – my wife’s watch

Bought +- 2012
Has consistently lost time
Sent to Charles Greg in SA and serviced at a cost of approximately R12000 =- GBP600
Has subsequently had two services for water Leakage- never used in the shower or bath, screws falling out, losing time. Both services comped by Charles Greig through Cartier SA
Service in 2020 at Cartier Selfridges - full service, +- £700
Soon after water leakage causing the watch to stop intermittently and lose time.
2022 - January - sent into Cartier With water leakage, which I believe has now been fixed. I would not recommend to anyone to buy their watches. We have TAG's we wear daily and have not had days trouble with them.

I bought a new Santos watch from Cartier website.
After returning it due to a power reserve fault, and a dozen phonecalls later they had me waiting 3 months while they supposedly serviced my watch (instead of sending me a replacement).
When I finally got my watch back after telling them I was going to file a case with my bank, it arrived with 2 nicks on the bezel.
Cartier had damaged my watch while it was in their possession and tried blaming me instead of admitting fault.
Eventually they agreed to a refund once the watch was returned, they offered nothing in the way of any good will gesture or gift as compensation during this time.
This was my first and last time buying from Cartier.

Just don’t bother? The feeling is mutual. Customer service protocol is deeply disappointing. It is not possible to telephone the Bond Street boutique. The number takes you to Customer Relations who have no remit other than to act as a message service. Emailing affords only an intermittent response.
Do not buy anything by Cartier- it is just not worth it. If you own anything by them, sell it and move to another maker who deserves your custom.
So far, despite calls and emails, Cartier have both their watch strap AND my money.

I bought a pair of Cartier glasses from Vision Express Canary Wharf, London, on 01/05/2021. Now the nose support is already oxidised with a green substance that leaves stains on my skin. Sorry I can't attach a picture so you can see for yourself. Just saying: 5 years ago I bought a pair of Oakleys that never oxidised - but they used titanium, not some cheap copper alloy. I understand greed and profit, but I also think companies should take pride in their products. Not impressed.

Be carefully dont buy anything from Cartier
... if I could give 00000000000000 +++ i would!
I purchase i bracelet, from the boutique for a Christmas present , never arrived despite all the long promise from the sales team dave
they are still not refunded me after 11 email and 9 calls
This Cartier boutiques they act like god
They say a lot and do no!!!
they are totally time waisted
they spoiled my Christmas present
i will never purchase a Cartier product
ever again, even if is for free
Mr Cartier refund my money back is been long time and still waiting
Buyers-be aware
Finally calling the headquarters
And other I manage to get a refund
With many upset feelings
00000000000000000000000000000000

(I’m posting to Trustpilot having first tried to communicate this to Cartier directly, but had my email returned undeliverable by their ‘clientele’ address - just about sums up their attitude to their clientele!)

I had an appointment at the Bond St store this morning (Sat) to collect a purchase, and also to leave my wife’s Santos for a service and to have links added to the bracelet.
- minimum 12 week wait for a service
- minimum 15-20 days to get additional bracelet links from stock in Switzerland
- assistant unable to calculate that 5 working days per week meant no excuse for failing to meet my 17th Dec deadline - seemed keen to say ‘sorry, no can do’
- box I was offered looked more like Argos than Cartier - err, no thanks
- no gift wrapping for purchase.
- pay for quality and excellence but the experience is anything but.

Beneath the obsequious veneer there was an uncomfortable malaise about the place, particularly their upstairs operation. I was also in IWC the same day and it couldn’t have been more different. Cartier management need to wake up, stop trading on their name and deliver meaningful service to their clientele. It won’t be long before they’re haemorrhaging loyal customers.

Heaven forbid that watch is not ready to collect by 17th!

They gave amazing service during the purchase of cufflinks and a bracelet. One of the recipients was not so keen on the gift and they were so patient and helpful in selecting another. I would highly recommend making an appointment and going to their Sloane Square location.

I had the most amazing experience in the New Bond Street Store, hands down the best customer service I have ever received from a store. Alison was just fabulous and played a massive part in making the purchase memorable, so helpful and attentive. If all stores had as high standards, the world would be a nicer place.

Although the customer service is really kind and responsive, they seem to be unable to solve your problems. I have requested resizing service since my new wedding band was too loose. They offered the complimentary service and I was informed that it takes around 2 weeks. I have sent them my ring on 27th January and have not yet received it back, 45 days later... Unbelievable and very saddening. They also are unable to tell me where my ring is currently and what is happening in the background. They have no overview of the actual process. Thus here I am, still waiting to receive my ring back, without any concrete information from their customer service at all.

Perfect service. Bought an engagement ring for my partner unfortunately was the wrong size (too small). This was replaced with no hassle even through C19 their service was 100%

Thanks guys

Outstanding customer service received and my watch was packaged beautifully.

Got some cartier sunglasses and I must say, absolutely immaculate. Not even a hairline scratch or a speck of blemish. Nice to see them taking care of quality. Pleasure to be served. Thank you.

Cartier has more history than the tower of London and totally understates this.
The world would be a much better place if more companies had half the ethics that are on automatic default by Cartier.
This is the best entity on the planet by far.

A dear senior mentor of mine in surgical training (now deceased) bought me a Trinity Key Ring as a special present to commemorate a special occasion. Unfortunately after 2 years, it was stolen. I turned around the next day and went to Cartier at Selfridges, Oxford street and bought myself a new one as I couldn't bear to not have this replaced.
Unfortunately after a few months (less than 6), I noticed that the plating was chipped off in many places, and the keyring looked rather bad. I took it back to Selfridges/Cartier do show it. They took it in and said they'd get back to me. After a long wait, they wrote to me to tell me that "the service centre has advised that the peeling on your keyring is due to general wear and tear and as such would not be replaced..." They said that the item is no longer available and they could launch a world-wide search to buy another if I wished. I asked them to do this, but I would like the original (damaged one) back. I had a sentimental attachment to this keychain.
After responding that I was unhappy with their response, I was passed up the chain to someone who still asserted that there was nothing wrong with the product, but that they would either give me a store credit or try to find another in exchange for the old one. I asked to keep the old one and wait for a new one to be found in order to keep that one in a frame and use the chipped one. I explained that as I didn’t feel confident to use a new one as a keychain (it would chip again). They refused, saying that they “had to” keep the old one. I offered to buy the old one. They refused again. I am puzzled.
We finally agreed that If the new one does not sustain a few months of “being a keychain” (ie it also starts to chip) we will revisit this question.
I have left a 2 star as opposed to a 1 star review because they did offer to replace it, although it took a big effort on my part to get this exchange to be agreed after initially brushing off the fact that the plating was clearly not designed to withstand having keys attached to this “keychain” product. It would make a beautiful pendant, though!