Carparisonleasing Bewertungen 34

TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Having sold cars for many years then moving onto a new career I needed a new car . I have to say Anthony Cutler initially and Roison in after sales were both absolutely fantastic. Made it very easy a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've had my polestar 3 for one year now. And although the car has had problems, that is polestars fault not carparisons. I've had an incredibly good offer from them, and for those moaning they misse... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Massive scam. They advertise low prices and then say the finance application was declined without reason and guess what the price jumps up. Have had other business lease contract hires but first t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Carparison had a very good deal on the car I wanted. I noticed some disappointing scores on Trustpilot but I went ahead - and I'm so glad I did! From the excellent Kira onwards they couldn't have b... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Leasing-Service

Vom Unternehmen geschrieben

Nationwide personal and business van and car lease comparison service - Carparison - 01395 331 513


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

34 Bewertungen

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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

I've had my polestar 3 for one year…

I've had my polestar 3 for one year now. And although the car has had problems, that is polestars fault not carparisons. I've had an incredibly good offer from them, and for those moaning they missed out seems unfair to post a one star review. They clearly change their prices quickly as their buying price change, so one day the offer may be there and the next is not. Speed up the process and ring them! If you miss out then tough luck, it's like buying shares and complaining the price went up before you could get it. Either wait for another good deal to come round or go elsewhere, but posting one star reviews is daft. I can prove I have a polestar 3 dual motor pilot for £450 a month, the deal was outstanding, so I say to those saying it is a scam that it is not. I may look at extending the lease as I only took two years on the lease, but that depends on the deal I can get! Also I like the excitement of having a new car every two years, so I need to think about it. But the company advertised prices do exist, and they change too as their price does, and I guess stock is limited when a deal is really good. Ignore the daft one star reviews, those are unfair, some even had their finance deal rejected, which is nothing to do with carparison. I left this review as I'm a happy customer, but feel it's unfair their overall score is knocked down. The rental process, delivery, etc. Is all very well communicated.

21. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Thank you very much for your kind words and for taking the time to leave such a lovely review - it is truly appreciated.
We are delighted to hear that you were happy with the offer you received and that you enjoyed your experience with our service. Your feedback means a lot to the team and is truly valued.
We look forward to welcoming you back again in the future.

Bewertet mit 5 von 5 Sternen

Brilliant

Having sold cars for many years then moving onto a new career I needed a new car . I have to say Anthony Cutler initially and Roison in after sales were both absolutely fantastic. Made it very easy and straightforward. I have No hesitation in recommending this company A1 in every way . Thanks both 👍🏻

1. März 2026
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Antwort von Carparisonleasing

Thank you so much for your kind words. We are delighted that Anthony and Roisin were able to make your experience smooth and straightforward. If there is anything you need in the future, we are always here to help. Enjoy your new car!

Bewertet mit 5 von 5 Sternen

Great people to do business with.

Carparison had a very good deal on the car I wanted. I noticed some disappointing scores on Trustpilot but I went ahead - and I'm so glad I did!
From the excellent Kira onwards they couldn't have been more helpful. Efficient, prompt, well-informed and friendly - I was delighted at how quickly everything went through. The car was delivered just over two weeks from my initial contact.

My first time leasing and I can see that circumstances may have sometimes overtaken a deal, causing a customer to lower the review score. Not sure it is always fair to blame Carparison, though. From my personal perspective and experience, these are great paople to do business with, well-deserving a five star review.

27. Februar 2026
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Antwort von Carparisonleasing

Thank you so much for your kind words and for sharing your positive experience with Carparison! We're thrilled to hear that Kira and the team provided you with excellent service and that everything went smoothly for your first leasing experience. Your feedback means a lot to us, especially considering the initial concerns you had. We understand that some negative reviews can result from circumstances beyond our control, such as finance declines or changes to deals, and we always do our best to navigate these and support our customers. We truly appreciate your trust and support, and we're grateful for the five-star review. If you ever need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

Bewertet mit 1 von 5 Sternen

Avoid

Initially started off great with Kira.

She sent over a quote. That was great. She then had to send an upgraded quote as that car had gone and asked me to submit the finance request immediately as otherwise the cars would go. She advised me it might be a little bit slow over Christmas, which was fine. I then put the quote through. Chased Kira thereafter , no response.

Called the helpline on or around 29Dec and was advised they’re still waiting for the finance approval.

Received an email from Kira eventually today on 7 January that to say that the car has unfortunately gone so my application is being closed.

Was looking to get the polestar on a 36 month lease, one month initial payment and it was coming in at 484. Just looked at the website and they now have cars ready for four week delivery but the price is now 586.

So basically, it’s not that they’ve run out of cars. They’ve had the opportunity to raise the price and have a cancelled my application.

Please read all the reviews beforehand. This is probably one of the worst levels of customer service I’ve received and if you want to waste your time, then submit your application. If they can raise the price in the meantime, they’ll cancel your application.

7. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Thank you for your 1* feedback.
I have taken the time to review your journey personally, listened to all calls and read all emails sent and received.
I can see the initial contact was on the 18th December, where options of both single and dual motor Prime Polestars were discussed and you were informed when you mentioned a single motor would suffice if cheaper, they were dearer than the Dual Prime you had enquired on and therefore the quote was tailored to this and the colour option you selected. At this stage you were informed by Kira that “not many” cars were available in the included colours.
On the 29th @16.36, 11 days later we received an email asking about range, at this stage no finance proposal had been submitted, and cars had continued to sell. Your email was responded to @ 16.40.
On the 30th we received an email to say that you had submitted your details in an application.
We closed for the New Year on the 31st @ 13.00 as did the funders and subsequently were closed on the 1st New Years day, where we received an email @ 08.54 requesting an update.
On the 2nd January you called in to the office and were advised the application was still being worked due to the festive period and were also re-advised that delivery of our in stock cars could be expected within 4 weeks, or possibly sooner.
On the 7th Kira had the unfortunate task of calling you and advising that all dual motor Primes from that offer had sold, as I’m sure you can imagine at a country leading price there were many applications submitted and they had to be worked in a date submitted allocation for the final few cars.
Whilst I appreciate the offer you have found online, this is for a single motor and therefore dearer as originally informed. It is worth noting that in an ever changing market place, funders will change their rates and we will always strive to ensure the best rates are offered to our customers.
Undoubtably we will have more Polestar Dual Motor Primes in stock in the future and if you are still in the position of looking for a car please reach out to us.
Carparison prides itself on our customer service and has 1000’s of reviews to substantiate this, however we are human and sometimes we may make mistakes, when we do though, we apologise, we learn and we grow.
We hope you have a great 2026 and if we cant broker you a new car, we wish you well for the future with whatever vehicle you find.

Kind Regards
Steve

Bewertet mit 2 von 5 Sternen

Dont assume you'll be accepted by the lender

Correspondence with Emma has been great however their lender has declined my application despite me having a good credit score. I have NEVER been declined a credit application previously, so this seems very odd. It's my first time trying to lease a car and has made me really anxious about the whole process.

29. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Good morning. We are delighted to hear that you had a positive experience with Emma.

We are sorry to hear how anxious this has made you, espeically with this being your first time trying to lease. Please be assured that lease applications are assessed solely by the funders and unfortunately, they do not give a reason as to why applications are declined. These decisions are based on a number of checks and criteria.

If you do have any further questions, please do not hesitate to get in touch with the team.

Bewertet mit 5 von 5 Sternen

A Hidden Gem of a Company

I was a bit hesitant going with this unknown company, but what a surprise. Excellent service from the get go, kept me updated with progress and very quick to deal with any minor issues. A wonderful team behind the scenes who genuinely deliver customer care. I would highly recommend Carparisonleeasing.

24. November 2025
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Antwort von Carparisonleasing

Thank you for your kind 5* review. We’re delighted to hear that you felt supported throughout the process, and we hope you enjoy your new car!

Bewertet mit 5 von 5 Sternen

Very good experience and great deal!

I am with Lex Autolease on a Tesla Y at the moment and was looking to change. I considered a few cars and narrowed down to Polestar 4 DM, which has some great deals at the moment. Carparison had the best price by far and I was 'nearly' put off by other reviews stating a scam. It's not at all. I dealt with Martyna who was calm, professional and supportive. I got the headline price offered and no funny business. The car arrives next Wednesday. My experience was good and I can recommend to anyone else wondering, as i did.

1. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Thank you for your wonderful 5* review, we really do appreciate it! Providing excellent customer service is at the heart of our business, and I know Martyna will be so pleased with your kind words. Enjoy your new car!

Bewertet mit 5 von 5 Sternen

Great Experience

Definitely not a scam as others have said. I came across it by chance while looking for leases on a very specific car I was interested. I got a really good deal, including the service package. They responded promptly all my questions, the finance went through with no problems. Everything was done so quickly, as the car was in stock I received it 2.5 weeks later. Honestly, in my case they could not have provided better service, they were absolutely great!!!

26. November 2025
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Antwort von Carparisonleasing

Thank you for your fantastic 5* review. We really appreciate your kind words and are so glad to see that you had a smooth journey. We wish you many happy and safe travels.

Bewertet mit 5 von 5 Sternen

Great Service

I was able to get the vehicle that I wanted at a very competitive price. Sam, in the personal leasing department, was a great help and went out of way to assist me. Lauren really helped in satisfactory sorting out some issues with the delivery company. Would definitely recommend Carparison.

20. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Thank you for your 5* review. We love to hear when the Carparison team can assist you in a smooth journey to your new vehicle. We hope you love your new car as much as we do

Bewertet mit 1 von 5 Sternen

Massive scam.

Massive scam.
They advertise low prices and then say the finance application was declined without reason and guess what the price jumps up.

Have had other business lease contract hires but first time it’s been an issue, but as usual if it’s too good to be true….

20. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

I have reviewed your journey.
Unfortunately your business application was declined by the funder, funders do not give reason, if you believe their decision is wrong you should contact the credit reference agencies to ensure that nothing has been added to your profile that shouldn't be. Funders will also look at various elements when receiving business applications.
When you came back to the team somedays later they asked if you would like to try on a personal lease, which you declined because the figures had changed and increased. This will happen as funders change all the time and we have no say over their rates.

This is not a scam ,If you had not been declined in the first instance you would have got the rates quoted as many of our happy end users did and are now in their new cars.

If you would like us to revisit on a personal basis please call the team who will be more than happy to assist you

Bewertet mit 2 von 5 Sternen

Replied to my initial enquiry but…

Replied to my initial enquiry but proceeded to ignore all follow up emails. They did however, email me twice to say they were closing my query due to lack of reply on my side... Have taken my business elsewhere.

7. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Good afternoon, I can see that we did respond to emails and the system sent generic emails. I would like to apologise as your initial contact number was taken down wrong in the system and therefore all calls that were subsequently tried went to number unobtainable, whilst I personally reviewed your journey I noted that you had supplied the correct number to call in an email sent and this had been missed. The team have reached out to you today. I appreciate we have lost your potential business on this occasion, we will learn from this experience and if we can be of anymore assistance please feel free to call me direct 01395 202260, regards Steve

Bewertet mit 5 von 5 Sternen

Great experience someone always available to talk to

First time opting for a leased vehicle and the experience was great. I was kept well informed throughout the process and there was always someone to speak to if I had any questions. I would certainly use again.

18. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Thank you for your fantastic 5* review. I am glad to see that your journey with the team was as we expect! Honesty and integrity will always be found at Carparison, along with excellent prices,. We look forward to helping you find your next car when the time is right

Bewertet mit 5 von 5 Sternen

Courtney Woodland, Emma Goodwin & Roisin Manning

I had the pleasure of dealing with Courtney Woodland, Emma Goodwin & Roisin Manning at Carparison Leasing, and I can’t praise them highly enough. Their customer service was outstanding from start to finish — always friendly, understanding, and incredibly welcoming.

Response times were excellent, with every query answered quickly and clearly, making the whole process smooth and stress-free. Courtney and Emma went above and beyond to ensure everything was handled efficiently and professionally.

I would highly recommend them and Carparison Leasing to anyone looking for a first-class leasing experience.

15. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Check when car registered

Took a lease out on a Mercedes at the end of August 2022 and have until 29th August this year before returning the car, however I have now suddenly found out car was registered on 29th June 2022 and I’m now responsible for MOT and have no warranty until the end of return date. At no time was I told I was leasing a car that would need an MOT and in years of leasing has this happened before! So be warned find out when the car your leasing has been registered.

1. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Good afternoon, Thank you for bringing this to our attention. I was glad to be able to discuss this earlier with you and find a resolution. As we discussed a lot of the cars could be pre registered to allow a stronger price to the end user, i am sorry though that you were not informed of this when taking your lease.

Bewertet mit 5 von 5 Sternen

Great experience!

First time leasing a car in 15+ years of ownership. Very impressed with Carparison and highly recommend them! The whole experience was smooth, clear and quick from choosing the car to delivery

11. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Great to hear the team helped you into your new vehicle with ease! We all wish you many happy miles and great adventures in your new vehicle.

Bewertet mit 1 von 5 Sternen

Seems like a scam

Seems like a scam. Offered a car at a seemingly low price, when you click 'Get the Deal' the price is massively more expensive than the advertised price even when setting the pricing to 12 months upfront and 5000 miles i.e. the cheapest terms. Online adviser is AI bots which are useless

23. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Carparisonleasing

Mr Henderson i have reviewed your journey with us, i can see you cancelled your enquiry with us in June 2024 due to a change in circumstances, I cannot see any further interaction with you after this date. Our Website does not have a "get the deal" call to action. if you require a vehicle, Please reach out to a member of the team who will be more than happy to offer you a quotation. 01395 202333

Bewertet mit 4 von 5 Sternen

Great after service.

I recently used Carparison for a lease vehicle. It arrived when they said. Worked fine for about 60 miles and the dashboard basically lit up telling me to stop driving.
The short story. It happened on a Friday night. Called Carparison on the Saturday morning and Simon dealt with me. Kept me informed and sorted me out with a temporary hire for a few days while a replacement car was arranged (by some one else). The car that they supplied was rejected although not their fault. More of a manufacture issue. The car was dropped off at MG and they’re dealing with the rest.
If I were in need of another car and the price was right, I’d use them again. Although not an MG4. MG customer service is atrocious. That’s in another review.

4. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very frustrating experience

Very frustrating experience, delays in providing simple information such as the actual interior colour of the car, led to us missing out on the car we wanted.

21. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding customer service

Customer service provided by Chris and Anthony was exceptional. They both went out of their way to help and advise. The ordering process and communication was seamless. I have used several leasing companies over the years, carparison are most definitely the best. Thank you!

5. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

Everyone that I spoke to at Carparison couldn't have been more helpful. Any questions I asked were never too much trouble, and I was always responded to in a timely manor. Cannot fault their customer service, would definitely recommend to anyone wanting to lease a car.

1. März 2024
Bewertung ohne vorherige Einladung

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