Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had already short listed care home in the area I was considering so although your advise was helpful you didn't give me any other suggestions. However I will contact you again in the future if I nee... Mehr ansehen
Unternehmen hat geantwortet
At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Mehr ansehen
Unternehmen hat geantwortet
Top marks for genuine care, empathy and understanding. If your loved ones need special attention, look no further, as they will be in good hands.
Unternehmen hat geantwortet
Unternehmensdetails
- Altenpflege
- auch in
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Vom Unternehmen geschrieben
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Kontaktinformationen
Vereinigtes Königreich
- www.carehome.co.uk
4,7
Hervorragend
1306 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I was sent a list of care homes to…
I was sent a list of care homes to choose from for my mum around this area. Went to look at some but either mum wasn’t keen or there was a waiting list. Went have now found one she likes although further away.
26. Juni 2026
Antwort von carehome.co.uk
Hi Fiona - Thank you for taking the time to leave us your review. Really glad the search led somewhere your mum is happy with in the end - that's the best possible outcome. Wishing you and your mum all the best as she settles in.
Very understanding,kind and considerate!
3. Juli 2026
Antwort von carehome.co.uk
Hi Kim - that means a lot, thank you. We hope we were able to make things a little easier for you.
Thank you
The lady I spoke to was very informed and friendly and emails came through quite quickly afterwards.
I didn't realise what a complex and time bound process it was and with the monies for at least the first year needing to be liquidised that is another hurdle.
16. Juni 2026
Antwort von carehome.co.uk
Hi there - we're really glad the conversation was helpful and that the follow-up came through promptly. We hope having a clearer picture of what's involved makes the road ahead a little more manageable. Thank you for sharing your experience.
Antwort von carehome.co.uk
Hi Mark - those three things matter a great deal in this process, so it's really good to hear. Thank you for taking the time to leave a review.
Not to be trusted
Not to be trusted and I would take any ratings you see on their site with a pinch of salt. They actively prevented a positive review about a care home being placed on their site by introducing unnecessary and unkind barriers to a severely ill, end-of-life stage elderly person being able to have their say on their home quoting "policy". Can only assume there is some ulterior motive in that to stop hardworking carehome groups achieve higher stats than affiliated ones. Their T&C on their website which I was very careful to read & comply with very clearly say that a legal rep such as LPA (me) can submit for the service user, which I did. Nope, apparently not. Mum upset that CH.co.uk have prevented her letting people know how good her home is. Potentially a breach of the Equality Act too. Frankly bizarre that it would have accepted without question a handwritten short summary by me, but wouldn't allow me to enter same or more detailed online. Check/believe other review sites rather than this one. A platform such as this that filters out the voices of those who need care the most, are the best and most appropriate to comment, but whom are unable to write a card themselves and are from a digitally excluded demographic has forgotten it's purpose entirely. A joke really - a carehome website that cares so much, it wont let its most valid users say a word. Do better.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von carehome.co.uk
Hi David - we're sorry to hear about your experience, particularly given the difficult circumstances you and your mum are facing.
Our review policies and guidelines are in place to help ensure reviews are genuine and comply with our verification requirements, but we appreciate that applying these policies can sometimes feel disappointing, especially in sensitive situations.
We genuinely value all feedback, including from residents and those who support them, and we'll take your comments on board as we continue to review and improve our processes.
Antwort von carehome.co.uk
Hi Yvonne - thank you for the kind words. Prompt, polite and helpful is exactly what we strive for!
Very very helpful
Very very helpful . I needed help at very short notice and they were great.
1. Juli 2026
Antwort von carehome.co.uk
Hi Deborah - really glad we could come through for you at short notice - that's when it matters most. Thank you for the kind words!
Antwort von carehome.co.uk
Hi Martin - glad we could be there when you needed us. Thank you!
Prince Alfred Carehome
From the moment we entered Prince Alfred's, we knew this would be the place for our mum. Staff were amazingly friendly and welcoming. The home has a lovely atmosphere, with a beautiful conservatory and garden where residents can spend much of the day. Rooms are nice and clean, and the home generally has a very positive aura about it.
23. Juni 2026
Antwort von carehome.co.uk
Hi Dave - thank you for your review. Just to let you know, we're not a care home ourselves; we're a website that helps people find and compare care homes and access free, impartial guidance. It sounds like Prince Alfred's may be the intended recipient of this one! If you're able to, it would be wonderful for you to post this review on Prince Alfred's carehome.co.uk profile - they will greatly appreciate it. We hope your mum settles in beautifully.
Talking to a person who had sympathy…
Talking to a person who had sympathy and expertise. She listened carefully and sent me a list of local carehomes that offered palliative care. She took away the burden of having to do all the research myself. As a result my father was looked after by wonderful staff and died peacefully with his family around him
22. Juni 2026
Antwort von carehome.co.uk
Hi Jocelyn - thank you so much for sharing such a personal experience with us. We're deeply glad our Care Help service could take some of the weight off during such a difficult time, and that your father was so well cared for in his final days. I'll make sure to pass your feedback back on to our team. We wish you and your family all the best.
A very helpful service
We were looking for a care home for our
Mum who has Parkinson’s and dementia at quite short notice and reached out to carehome.co.uk for help as this was something we were unfamiliar with. We found their service really helpful and they suggested many care homes for us which we may not have found without their help.
We are awaiting a decision on one particular care home atm.
It is a truly valuable service for people like my sister and I as we didn’t know where to start!
30. Juni 2026
Antwort von carehome.co.uk
Hi there - finding the right care at short notice, for someone with complex needs, is incredibly daunting - especially when it's unfamiliar territory. We're really glad we could help narrow things down and give you somewhere to start. We hope the home you're waiting to hear back from works out well. Wishing your mum and your family all the best.
I have raised series concerns about a…
I have raised series concerns about a Care home and even after they confirmed my identity foe the review, they purposely ignored my honest review. Ignoring healthand safety is bad itself, imagine how worse is closing your eyeson it, this is a shame. Do not trust this website.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von carehome.co.uk
Hi Kabootar - we're sorry to hear that this has left you feeling disappointed and that you've come away with this impression of carehome.co.uk.
That said, we stand by our review verification process. While we do publish both positive and negative reviews, every review must meet our strict verification requirements before it can be published. In this case, the review did not pass the checks required for publication. These checks are an essential part of maintaining a platform where care seekers can trust that reviews are genuine and meet our guidelines.
Our moderation decisions are never based on whether a review is favourable or critical of a business. We publish reviews across the full spectrum of experiences, provided they satisfy our verification and content requirements.
Antwort von carehome.co.uk
Hi Lucy - thank you for your review - we're glad we could help!
Sam was very helpful
Sam was very helpful, and listened to what I actually needed and put me in touch with the appropriate homes
18. Juni 2026
Antwort von carehome.co.uk
Hi Jill - we're really glad Sam was able to listen carefully and point you in the right direction. That's exactly how our Care Help service should work. Thank you for taking the time to leave a review, and we'll let Sam know your feedback!
Very helpful
Very helpful. I managed to choose a lovely home for my mother for a 2 week respite. The staff were lovely and very understanding. Thanks again.
26. Juni 2026
Antwort von carehome.co.uk
Hi Anne - we're so glad to hear your mum's respite stay worked out well - that's a lovely outcome. Thank you for letting us know.
Excellent service
Excellent service. Very polite , also most importantly listened .well done team.
26. Juni 2026
Antwort von carehome.co.uk
Hi Mrs Taylor - thank you, listening properly really is at the heart of what our Care Help Team try to do, so it's great to know that came through.
Antwort von carehome.co.uk
Hi Mr & Mrs Holland - we're so glad the response was prompt and useful - that's exactly what we aim for. Thank you for the feedback!
Thank you
We would like to thank the team at Carehome.co.uk for taking the trouble to put forward a list of potentially appropriate homes. We would like to thank the team for their kindness, professionalism and efficiancy.
Although we have currently found a home that was outside our initial search area, we would of course contact the team in future. Thank you for your help.
13. Juni 2026
Antwort von carehome.co.uk
Hi Hilary - thank you for such thoughtful feedback, we're really glad we could help, even if the right home turned out to be a little further afield than expected. Please do get in touch if we can be of any help in the future. We wish your family all the best.
Do your own homework when finding a care home for your loved one
A very long discussion with a lovely call handler about my mums care needs.
I was sent some information on care homes to consider (same info on their website nothing new) all of which I had previously checked and contacted the homes directly!
A week or two later I received an email as to ‘how my search was going’ ?, I replied “not found a home yet, still searching” . The response was …. “I’ll close things on our side for now as you continue your search.”
Wow great service !!! I’ve still not found anywhere and no further support!!
My suggestion (as I have done) do the work yourself as everything you need to know about individual care homes is on their website, don’t waste your time and energy talking to people that aren’t offering a service that is any different or enhanced….contact the homes directly.
Be prepared for multiple phone calls as to feedback, progress and how do we do!? with a tick box of questions and answers.
23. Juni 2026
Antwort von carehome.co.uk
Hi Mel - thank you for taking the time to share your experience.
We're pleased to hear that you found lots of useful information on our website, although we're sorry to hear that you were disappointed with the support you received through our free Care Help service.
We appreciate that finding the right care home for your mum was a complex process, and we're sorry that our email gave the impression that we were no longer able to help. We closed your enquiry because you let us know you were still visiting homes, but we also explained that you were welcome to come back to us at any time if you'd like to discuss your options further or receive a fresh shortlist. We're sorry if that wasn't clear or didn't come across as intended.
Thank you again for your feedback. We'll take your comments on board as we continue to review how we communicate with families during their search.
Absolutely brilliant
Absolutely brilliant at finding some excellent homes in the area I requested for my father. Homes were contacted by them and I had emails the same day from homes with vacancies in the area. Very friendly and removed some of the stress.
15. Juni 2026
Antwort von carehome.co.uk
Hi Jacqui - thank you for taking the time to share your experience. We wish you and your father all the very best, and we're here if you need any further assistance.
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