I had already short listed care home in the area I was considering so although your advise was helpful you didn't give me any other suggestions. However I will contact you again in the future if I nee... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Top marks for genuine care, empathy and understanding. If your loved ones need special attention, look no further, as they will be in good hands.
At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Mehr ansehen
Unternehmen hat geantwortet
came back to me and let me know that they were proceeding to gather me a list of care homes that matched my requirements and that they would probably contact me directly. Which they did so saved me a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Altenpflege
- auch in
- Online-Marktplatz
Vom Unternehmen geschrieben
carehome.co.uk is the UK's leading care home website, helping families find the right care, confidently. Compare every registered care home in the UK, read over 400,000 verified reviews, explore expert advice, and get free, independent support from our Care Help Team. Whether you're planning ahead or need care quickly, we're here to make finding the right care simpler.
Kontaktinformationen
Vereinigtes Königreich
- www.carehome.co.uk
4,7
Hervorragend
1303 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing help navigating this complicated process
Laura was patient, thorough and professional in helping us to find a home for our father
1. September 2026
Antwort von carehome.co.uk
Hi Sam, it’s lovely to hear that Laura was able to support you so well. We’ll be sure to pass on your kind words to her. Wishing you and your father all the very best.
Listened to our needs
Listened to our needs, and gave us some good ideas and information
3. September 2026
Antwort von carehome.co.uk
Hi Mark, thank you for your feedback! We’re really pleased to hear you felt listened to and found the ideas and information helpful. We appreciate you taking the time to share your experience.
Takes the hard work out of a difficult…
Takes the hard work out of a difficult task .
Meg produced a list of suitable homes the following day
31. August 2026
Antwort von carehome.co.uk
Hi Deborah, we’re so pleased Meg could make a difficult task that little bit easier and get a list of suitable homes to you so quickly. Thank you for sharing your experience!
Really helpful & knowledgeable
Really helpful & knowledgeable. Very polite & empathetic of the situation. Would definitely recommend using them.
14. August 2026
Antwort von carehome.co.uk
Hi Ms Espley, thank you for the review! We’re really pleased you found our team knowledgeable, understanding and supportive throughout your experience with us.
I joined then had a call and found a…
I joined then had a call and found a residential home within a week...and had several calls off other places..
Thank You so much
29. August 2026
Antwort von carehome.co.uk
Hi Mark, delighted to hear that our Care Help Team were able to support you in finding a residential care home. Thank you for your positive feedback!
Customer Servuce lady was very helpful
20. August 2026
Antwort von carehome.co.uk
Hi David, thank you for taking the time to leave your feedback, our Care Help Team really appreciate it.
Very quickly provided me with a…
Very quickly provided me with a shortlist of local care homes meeting my needs.
28. August 2026
Antwort von carehome.co.uk
Hi Keith, we’re glad we could quickly narrow down the options and provide care homes that matched what you were looking for. Thank you for sharing your experience with us.
The staff were lovely and helpful.
20. August 2026
Antwort von carehome.co.uk
Hi Sarah, it’s lovely to hear that you found our team so helpful. Thank you for taking the time to leave us your feedback!
Very helpfull
19. August 2026
Antwort von carehome.co.uk
Hi Christine, thank you for taking the time to leave us a lovely review!
Within minutes of registering I found the perfect home
Within minutes of registering, I received a call to discuss my parent's specific needs and the type of care home we were looking for. Shortly after, I received a few follow-up options, and the very first one was exactly what we needed. The service was highly professional, incredibly quick, and made finding a great local care home completely straightforward
26. August 2026
Antwort von carehome.co.uk
Hi David, we’re delighted our Care Help Team could make the search for your parent’s care home so straightforward. It’s especially lovely to hear that the very first option was exactly what you were looking for. Thank you for sharing your experience, and we wish you and your family all the very best.
Honest and helpfull
24. August 2026
Antwort von carehome.co.uk
Hi there, thank you for your lovely feedback!
Antwort von carehome.co.uk
Hi Rachel, thank you for your kind feedback. We’re delighted you found our Care Help Team friendly and efficient, and that the advice and support you received was helpful.
Ellie made a very difficult situation…
Ellie made a very difficult situation much easier, she was very kind and understanding and by listening to me and asking the right questions she came up with a shortlist of nursing homes, she made the initial contact with the homes and put them in touch with me if they had availability. This certainly cut down all the legwork.
24. August 2026
Antwort von carehome.co.uk
Hi Mrs Burgess, it’s wonderful to hear how Ellie from our Care Help Team supported you through such a difficult time. Having someone who listens, understands what you need and helps take some of the practical pressure away can make a real difference. We’ll be sure to pass your kind words on to Ellie, and we wish you all the very best moving forward.
Very friendly and helpful
12. August 2026
Antwort von carehome.co.uk
Hi Angela, we’re so pleased you found our Care Help Team friendly and helpful. Thanks for the lovely feedback!
Received call backs and information…
Received call backs and information very quickly
21. August 2026
Antwort von carehome.co.uk
Hi there, it’s great to hear that you received your call backs and the information you needed so quickly from our Care Help Team. Thanks for taking the time to share your experience!
Care and attention for my needs.
20. August 2026
Antwort von carehome.co.uk
Hi Michael - thank you for your 5-star review!
They were excellent in sending…
They were excellent in sending immediate details of care homes with availability.
It made it so much easier than ringing the various homes individually, brilliant service.
A suitable home was found within a few days.
21. August 2026
Antwort von carehome.co.uk
Hi Deborah - it’s great to hear our Care Help service made your search easier and saved you the time of contacting each home individually. We’re especially pleased you were able to find a suitable home within just a few days. Thank you for the fantastic feedback!
Very helpful and friendly service
Very helpful and friendly service.
Prompt responses .
Totally relatable and made me feel at ease .
Definitely recommend this service.
20. August 2026
Antwort von carehome.co.uk
Thank you for your kind recommendation. We’re so pleased you found the service friendly, helpful and responsive, and especially that our team made you feel comfortable and at ease. It means a lot to know you had such a positive experience with us.
We were shown around the nursing home…
We were shown around the nursing home and given answers to any questions asked.It seems a place mum would like.
19. August 2026
Antwort von carehome.co.uk
Hi John - thank you for sharing your experience. Just to clarify, we’re not the care home mentioned in your review - carehome.co.uk is a website where you can search and compare and read reviews of care homes across the UK. We’d highly recommend leaving this lovely feedback on the care home’s carehome.co.uk profile, as we’re sure they’d really appreciate it.
We did not know how to go about…
We did not know how to go about choosing a care home for my sister and they got things moving for us
20. August 2026
Antwort von carehome.co.uk
I'm really pleased we could help. I hope your sister finds a wonderful care home and settles in quickly.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.