Cardiff Stone Ltd Bewertungen 172

The showroom was very good with a wide range of products and the staff were helpful.
I received a quotation and once I agreed to proceed a survey was undertaken within a few days and the worktops fitted in under a week. Very pleased with the finished product.

We had quartz worktops installed on 20th February and unfortunately the experience from this company has been extremely disappointing from start to finish.

After reading all the positive reviews about this company, we were genuinely excited and felt confident we would receive both a fantastic product and excellent customer service. Abbie in particular went out of her way during the ordering process to reassure us and make us feel confident that everything would be handled professionally. As this was a major house project and a significant amount of money to spend, that reassurance meant a lot to us. Unfortunately, for some reason, that level of service simply has not happened in our case and we have instead been left frustrated and disappointed.

The black island worktop and waterfall edges were initially installed without the underneath and side edges being polished properly. Instead of a polished jet-black finish, large visible areas looked like rough grey stone. The company had to completely remove the island and waterfall pieces and take them away to be re-polished. Even arranging the return installation required constant chasing from me, otherwise it would have taken even longer.

During the first installation they also made window cills for one of the rooms incorrectly, cutting them approximately 20mm too short. We were told new ones would be made and fitted when they returned with the island. They came back without the cills and promised they would bring them later along with the chopping boards they supposedly provide with every order as a “nice touch”.

The excuse given for forgetting the cills the second time was that they had been “busy”, which honestly felt like other customers were being prioritised while we were expected to just keep waiting indefinitely. This is despite the replacement cills being very small pieces that could easily have been made from the off-cuts already available from our order.

Over 2 and a half months later, I am STILL waiting for the replacement window cills and the chopping boards. I have had to call every single week to chase updates and nobody gets back to me with any meaningful information or installation date. I have even offered to collect the cills myself and install them personally just to get the matter resolved, but still nothing.

At this point I will likely have to go to another company and spend even more money for something that should have been very straightforward to put right from the beginning.

We have spoken with Abbie, Jamal and Jafa throughout this process but still have not managed to get anywhere with finishing off our project or receiving everything that was included on our order.

The workmanship issues, delays, poor communication, and complete lack of aftercare have caused unnecessary stress during what should have been an exciting home renovation project.

Extremely disappointed with both the service and the installation quality, especially considering how much these worktops cost. I would strongly advise anyone considering this company to think carefully before ordering.

Jamal was very helpful, extremely quick turnaround from templating to installation, would definitely recommend.

From the first meeting with Abbie at Cardiff Stone I was impressed with the standard of customer care I received. She was always personable and attentive, making sure that I received the surfaces within the time frame originally discussed. The worktops installed are a beautiful quality at an extremely competitive price including a windowsill, pantry shelf and cutting boards. I was also assured by the director that if there were any issues in the future that the company would return to make sure I was satisfied with the quality of the work. I would highly recommend Cardiff Stone for anyone looking for a great choice of surfaces with a quick turnaround and exceptional customer support

Very good and friendly service. Product was ready when they said it would be. Quality mill and polish. Price was reasonable. Would recommend.

Advised to go to Cardiff Stone, went several times to look at quartz they never rushed me, let me take samples home which I returned. Really helpful staff. I chose Bianca Carrara as I wanted a natural marble look.
Fitted today the guys were so proffesional and perfectionists really happy can't believe its my kitchen so big thankyou

An expert, quick and friendly service. Cardiff stone replaced our work surfaces, kept us informed throughout the process and fitted them beautifully. Would happily recommend.

Excellent service and quality workmanship

I had a great experience with Cardiff Stone Company from start to finish. The team was professional, knowledgeable, and clearly passionate about what they do. They took the time to explain the options available, offered helpful advice, and delivered exactly what was promised.

The quality of the stone and the workmanship were excellent, and everything was completed on time and to a very high standard. Communication throughout the process was clear and reliable, which made the whole experience stress-free.

I wouldn’t hesitate to recommend Cardiff Stone Company to anyone looking for high-quality stone products and dependable service. A genuinely professional company that takes pride in its work.

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From our initial visit to the showroom to our final fitting Cardiff Stone were excellent. The range of product is unbeatable, Bas and his team installed our kitchen to perfection. The comments of visitors on our kitchen island justifies our choice. Thank you Cardiff Stone

Great service all round, from all staff, quick efficient and great communication, happy, shout out especially to, Bassel, Ahamd, Dyia, Jamal!

A special mention Abbie, who’s been absolutely excellent throughout and goes out of her way to make you feel special,

Thank you all for our great worktops!

We were recommended to use this company after our daughter used them in her home. My wife dealt with the showroom and was thoroughly impressed with the service. Their communication during the decision making process was second to none, all options were explored and explained. I dealt with the team who came to template the quartz worktops for new kitchen units and their professionalism really impressed me. The technician took his time asked me how I wanted the window sills and back splashes to be configured, explained how it would all be fitted and sealed and using thin plastic sheets templated the entire kitchen in a short time. He also ensured that any mess was cleared up. We highly recommend this company.

5***** - Spot on service from the moment I went through the door.

Jamal ensured budget was kept in mind and quality was achieved. Fitting was fast and smooth with a perfect finish. Will 100% be recommending this company to friends and family and will be using them with future projects. Thanks Jamal wish you and your team the very best, it was a pleasure doing business with you.
Sam

Highly recommended.

Mohammad and Ahmed built a bespoke wooden handmade kitchen for us. Their work is excellent and they had a good eye for the smallest details and were skilled in their fitting. They were organised and cleaned up thoroughly afterwards.
We also had a quartz worktop fitted which is absolutely beautiful and was fitted by Bassel and his team. Again their work was excellent and the overall finish is very high.
We would have appreciated better communication in the organisation of the work, by being informed when to expect work to be done and the time they would arrive. This caused a little frustration sometimes, but this was compensated for by how hard they worked when they were, the excellence of their work, and their meticulous clean-up afterwards. We appreciate the quality of their workmanship and the finish.

Diya and Ali from Cardiff Stone did a great job of installing my kitchen benchtop today. Very efficient and tidy workmen. Went extra mile to help.
Great job all round by everyone at Cardiff Stone: from ordering, to templating, to cutting and final fitting.

Just had our worktop fitted totally transformed the kitchen top class finish excellent workmanship by mark he was very knowledgeable and very helpful I would highly recommend

The workmanship is excellent, beautiful finished result. Good value, with prompt and responsive service

Great Quality very understanding to our needs.Great advice when picking the counter top.Everything has been really smooth and efficient for us. They were supportive with us and our kitchen delays
Fitters were excellent. They were perfectionist making sure that it was all just right for us.

Excellent customer service. Will definitely use again.

We are delighted with our new quartz worktops. The fitter Mark was excellent and went above and beyond to make sure we were absolutely happy with the end product. Thank you and we will certainly recommend to others.