Great service from start to finish. They had a wide selection of appliance and once we indicated our preference, we were soon serveral models. We purchased the one we like and after the paperwork we s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had purchased from CAS previously and had a great experience so when we needed another appliance CAS was our obvious choice. They did not let us down and made this purchase experience just as great... Mehr ansehen
Unternehmen hat geantwortet
Canadian Appliance Source had what we wanted and it was delivered within 5 days. The delivery and setup team were efficient and took care in removing the old and setting up the new washer.
Unternehmen hat geantwortet
Sales person appeared knowledgeable, store was well organized and easy to find what we were looking for. Price was right.
Unternehmen hat geantwortet
Unternehmensdetails
Über Canadian Appliance Source - Hamilton / Stoney Creek
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktinformationen
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Kanada
- 9055251111
4,6
Hervorragend
2580 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service, great appliance selection, great prices, quick and professional delivery. Overall fantastic experience.
31. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Miroslav,
Thank you for the fantastic review and for choosing CAS! We're delighted to hear you enjoyed our customer service, selection, pricing, and delivery experience. We truly appreciate your business and look forward to helping you again in the future. If your family or friends are shopping for appliances, we'd be grateful for your recommendation.
CAS
Great service with sales consultant and…
Great service with sales consultant and response time in a timely manner. Delivers gentlemen who made the deliveries. Great service by them and communication.
27. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tony,
Thank you for your kind review! We're glad to hear you received great service from our sales consultant and that the delivery team communicated well and handled everything smoothly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great service throughout
Natasha was great to deal with. She knew what we were looking for and showed us the set we wanted.
The delivery guys were the best!! 10/10 for them!
I’ve recommended CAS to my coworkers.
28. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tery,
Thank you for choosing CAS and for your wonderful feedback! We're thrilled to hear Natasha was able to help you find exactly what you were looking for and that our delivery team made such a strong impression.
We truly appreciate your support and your recommendations to your coworkers—it means a lot to us. We look forward to serving you again in the future, and if your family and friends are shopping for appliances, we’d be happy to help them as well!
CAS
Great service
Very efficient sales staff went abi e and beyond to assist us. Will let everyone know if our experience.
21. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jane,
Thank you for your kind review and for choosing CAS. We’re glad to hear our sales team went above and beyond to assist you and made the experience efficient and smooth. We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your positive experience with CAS with your family and friends—we’d be happy to help them as well!
CAS
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for your feedback and for choosing CAS. We’re glad to hear your shopping experience was quick and easy, and that your machine is working well so far. We truly appreciate your business and look forward to serving you again in the future. Please feel free to share CAS with your family and friends—we’d be happy to help them as well!
CAS
Excellent Service
Great service from entering Canadian Appliance store to order a new washing machine through to delivery.
Delivery was fast and on time and texts along the way to let us know how far they were from our home were accurate and on time. Hook up was fast and drivers were pleasant.
We were very satisfied with the whole experience.
20. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that everything went smoothly, from selecting your new washing machine to the fast, on-time delivery and installation. It's great to know our delivery updates helped make the experience even better. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Excellent service and prices
25. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ken,
We are delighted you enjoyed our service and prices. Thank you for your wonderful feedback!
CAS
CAS Price match policy!
I bought a LG fridge from CAS in the evening which got delivered the next day afternoon. While I received the fridge was checking CAS website for setup instructions, I noticed the price has dropped $300 due to some price match. I immediately called their office to see if they can credit me for the price drop, however the response was it’s not their policy because appliance has been delivered.
So I was unlucky to buy an appliance from CAS, otherwise other good stores honour customer which such price drop, especially in my case it was just few hours. Disappointed!
22. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Dear Syed Rizvi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment regarding the pricing difference.
As outlined in our price match and price adjustment policy, requests for price adjustments must be completed prior to the appliance being delivered. Once a unit has been delivered, pricing adjustments are no longer eligible under the policy.
We understand how frustrating this situation must have felt given the timing and apologize for the disappointment caused.
Sincerely,
CAS
The staff was very nice and helpful…happy shoppers
The staff was very nice and helpful made us feel welcome,.
15. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Brent and Maria,
Thank you for your kind feedback! We’re happy to hear our team made you feel welcome and provided helpful service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good prices ,sales associate Natasha…
Good prices ,sales associate Natasha Very helpful and good setup service
14. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Mary,
Thank you for your kind feedback! We’re glad to hear you were happy with our pricing and that Natasha provided such helpful service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
I love that they can deliver within 48…
I love that they can deliver within 48 hours. The big box stores won't. prices were the same as other store's sale prices and the easy online purchase and delivery was very convenient.
21. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jennifer,
Thank you for your kind review! We’re glad to hear you appreciated the fast 48-hour delivery, competitive pricing, and the convenience of our online ordering process. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Delivery and Service
The two men delivering the freezer…
The two men delivering the freezer we're very competent on what they were doing. We had a tricky staircase to get the freezer down and a tricky doorway as well and they managed to get it down the stairs and into the basement without a problem. I was also dealing with Angela at the the store and I found her to be very helpful and answered all of my questions. Overall the service was great
16. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Sylvie,
Thank you for your kind review! We’re so glad Angela was helpful in-store and that our delivery team handled the tricky staircase and basement installation safely and professionally. We truly appreciate your business with CAS and are happy to hear you had a great overall experience. Please keep us in mind for future appliance needs, and feel free to recommend us to your family and friends!
CAS
Answered all my questions and found the…
Answered all my questions and found the correct product to meet my needs. Price was reasonable.
20. Mai 2026
They had what I was looking for
They had what I was looking for, I was in, and out of thier store in 10 mins, the delivery was great, they brought my new dryer to my basement and hooked it up, less than 10 mins.
17. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello Anthony
Thank you for choosing us for your home needs. We are glad our team could get everything sorted out so efficiently for you from the showroom right down to the basement setup.
We look forward to seeing you at the store again soon.
All the best,
CAS
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tony,
Thank you for your feedback and for choosing CAS. We’re glad everything was delivered and installed on time. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Customer service we received was great
Customer service we received was great! All our cafe appliances came on time and are beautiful and came with a great price.
Thank you
4. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Emilio,
Thank you for your wonderful feedback! We're so glad to hear you received great customer service and that your appliances arrived on time and are beautiful. We appreciate your business!
CAS
Purchasing a washing machine from Can App Source. You offered me coffee while I was…
You offered me coffee while I was thinking. You were helpful but not forceful, showed me options and steered me to the unit that had the features I was searching for at a price I could afford.
Very pleasant experience. You are my appliance centre of choice.
Maria Scattolon
9. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Maria,
Thank you for choosing CAS! We’re glad our team was able to make your visit comfortable and help you find the right appliance for your needs and budget. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good service experience.
Service was prompt, friendly and informative. All my questions and concerns were handled appropriately. Not rushed into making a purchase decision.
13. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tara,
Thank you for your kind feedback and for choosing CAS! We’re happy to hear you had a friendly, informative, and pressure-free experience with our team. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your future appliance needs and recommend us to family and friends!
CAS
Delivery was very good and notifications from the company was good to let you know what was happening.
Delivery notification was great and was on time. Good service in communication online.
14. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Monica,
We're so glad to hear that your delivery was on time and that our online communication was helpful. Thank you for your kind words!
CAS
Getting our new washer/dryer was a fast…
Getting our new washer/dryer was a fast process delivery was amazing they took out our old ones and set up and connected the new ones for us great experience
12. Mai 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Matt,
Thank you for your great review and for choosing CAS! We’re glad to hear the entire process was fast and that our delivery team made everything easy by removing your old units and setting up the new washer and dryer. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
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