Canadian Appliance Source - Hamilton / Stoney Creek Bewertungen 

Tamim was geat to work with! From the selection to getting them delivered the service was spot on! Tamim always answered our calls and make sure our questions were answered!

I purchased a small freezer on line and it wasn't an expensive item but they were very helpful as if it were.

Delivery was flawless

I rarely post negative reviews, but after many months of trying to resolve this matter through multiple channels in good faith, I believe it is important to share our experience.

My elderly parents purchased a new refrigerator from Canadian Appliance Source. Unfortunately, it has never functioned properly since the day it was delivered. This is not a case of an appliance failing after years of use. The problems existed from the outset and, despite multiple service visits and repair attempts, the freezer still does not function properly.

My parents did everything reasonably asked of them. They reported the problems, accommodated technicians, participated in repeated repair efforts, followed up on appointments, and continued working through the warranty process in good faith. While dealing with significant health and mobility challenges, they eventually became overwhelmed by the burden of repeatedly navigating service calls, technicians, warranty processes, and follow-ups simply to obtain the functioning appliance they had paid for.

I became involved after realizing the extent of the situation. Since then, we have continued to pursue every reasonable avenue for resolution. We worked through the manufacturer’s service and warranty process, communicated directly with CAS Customer Care, provided documentation of the history, and requested senior review. Our objective throughout has been straightforward: a functioning refrigerator and freezer.

CAS declined to intervene, taking the position that the matter rests with the manufacturer. When I requested that the circumstances be escalated for senior review, I was advised that further escalation would not be possible and that leadership would provide the same response.

I understand that manufacturers administer warranties and that appliances can require repair. What I find difficult to accept is that a retailer can sell a brand-new appliance that has never functioned properly, watch its customers spend months diligently pursuing repairs and resolution through multiple channels, and then decline to take any meaningful role in helping bring the matter to a conclusion.

My parents were patient, cooperative, and persistent. They did not ask for special treatment. They simply expected the new refrigerator and freezer they purchased to work.

After months of service calls, repair attempts, manufacturer involvement, retailer correspondence, and requests for escalation, they still do not have the functioning appliance they paid for. That is the experience I believe other consumers should be aware of when deciding where to purchase a major appliance.

I remain hopeful that someone will ultimately take ownership of this situation and resolve it fairly.

Very happy with our new dryer. Works great and was a great price!

Great service.

My purchase and delivery of a gas range and a dishwasher went really well. It was easy to deal with the sales rep and delivery came as scheduled.
The only reason for a 4/5 stars is that we had two installers come at different times of the day to connect each appliance separately. Both gentlemen claimed they could have connected both appliances so what was the reason for two installers? Also confusing was that the old dishwasher was removed but we would have had to pay another $80 to have the old gas range removed.
Other than that the whole process was easy. I would definitely buy from CAS again!!

everything from purchases to delivery went excellent

I like that you commit to providing me a refund which I am still waiting to receive.

Easy to order appliance and book delivery. Delivery and take away old appliance included.

I was in the market to replace washer/dryer and fridge. I researched the appliances I wanted in advance and needed to see the fridge in person to make my decision. When I attended the store, they had only been in their new location for a week and didn't have the fridge I was originally interested in. Tamim showed me another similar fridge which turned out to be the same fridge from my previous home. It was on sale for close to $300 less than the list price, and those two factors made the decision very easy.

The appliances arrived just outside of the delivery window, and because of venting issues (and my own failure to check the dryer would fit through the door, not just fit in the space), the dryer could not be installed. Three days later, I am back to doing laundry.

Tamim was very knowledgeable about the appliances, warranty, and delivery. I would certainly look to CAS for future appliances.

The whole experience from the sales person, Brandon to the two delivery men went well and was very good. We did our shopping before hand and were very glad we chose CAS in Hamilton. We will recommend this location.

Friendly store experience. Delivery fast and flawless.

Delivery and installation personnel were pleasant, responsible and reliable.

Super easy ordering process, no hassle or haggling experienced, simplified checkout process (love the extra 2% savings using VISA) and especially appreciated the comprehensive white glove delivery that includes free haul away and water-line connectivity. Thank you! The delivery team was also excellent - very efficient and professional.

Good choice of product and delivery went smoothly. Competitive price

Talking with the sales department was made easy in deciding which refrigerator I needed. The delivery service was quick and very professional and friendly. I will definately shop at CAS for my next appliance because of my great experience of my first time purchase.

Brandon Rose customer service/sales amazing!
Delivery fast loved the tracking app.
Delivery people - polite, fast and hooked it up. They answered all my questions. Definitely will buy our next appliances there.

We knew what we wanted so sales was easy peasy and delivery of refrigerator was on a timely manner

The AE was terrible post sale. I got upset when she told me its not her job to help post sale and that the requirement I wanted was not what I had requested. A simple response stating she’d contact CS or guiding me would have satisfied me. Instead she hung up on me. This was by far the worst Customer service experience I’ve ever had.
In addition, I requested multiple times to speak to a manager and was told there are no store managers and no managers in customer service too. I urge someone to listen to every single call I have had.
I can appreciate the 24/48 hour turn around in emails however this should not have taken as long as it did, every reply came with another question or another request, this prolonged the entire process. Again, a simple call to verify information would have gone a long way.
It was also stated in an email that they did try call me, but no one called.
Canadian Appliances has great selection and price, but customer service is appalling.
I actually walked into the Kitchener location, there were easily 6 people sitting at desks. Not one greeted me. I had to ask someone to come help me. A lady walked over and asked what I was looking for. We were standing directly in front of a washer/dryer and then points and says well these are the washers and dryers, she than just stood there. When I asked if she could tell me about them, she just stated the brands and walked away. It was mind blowing. This is why I went online.
I’ve now paid a penalty for replacement of $450 and waited another 2 weeks to het this sorted.
I certainly hope this review is read and there is some positive change.