On needed to change one of my bank details back to Canada Life. I had received 2 Change of Bank forms one week apart. I rang to see if I needed to fill in both. The person I spoke to was really helpf... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Paul Dolan at at Canada Life has gone over and above on a case of mine. This has led to a happy client who had no other options and the Canada Life solution worked for them, so a great outcome! They... Mehr ansehen
Unternehmen hat geantwortet
I am retired and on a small pension I took out equity release a few years ago as my house is fully paid for but I need extra finances to help me with emergencies, recently I needed a new boiler and mo... Mehr ansehen
Unternehmen hat geantwortet
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Finanzdienstleistungsinstitut
- auch in
- Altersvorsorgeanbieter
- Einkommensversicherung
- Fondsverwaltungsgesellschaft
- Hypothekengeber
- Risikolebensversicherung
Vom Unternehmen geschrieben
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktinformationen
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Vereinigtes Königreich
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Hervorragend
1146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very professional
Very professional, extremely efficient in the provision of tailored and competitive proposals, and once approved made the process seamless and quick.
30. Juli 2026
Antwort von Canada Life UK
Hi Veronica,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service professional and efficient, and that we were able to provide a tailored solution and make the process seamless from start to finish.
All the best,
Helen
Excellent service
After a recent meeting with Julia, I had to reach out to get some clarification on a potential annuity and was pleasantly surprised with the extreme quick response. Thanks 🙏🏻
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a quick response following your meeting with Julia and that we were able to provide the clarification you needed regarding your annuity options.
All the best,
Helen
got what i wanted
16. Juli 2026
Antwort von Canada Life UK
Hi Geoffrey,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you were able to get what you wanted and that your experience with us was a positive one.
All the best,
Helen
Antwort von Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you’ve had no issues with your private pension with us.
All the best,
Helen
Expertise and knowledge excellent and…
Expertise and knowledge excellent and very friendly staff who explain everything to you.
7. August 2026
Antwort von Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team knowledgeable, professional and friendly, and that everything was explained clearly throughout the process.
All the best,
Helen
Very helpful and efficient experience
I emailed customer services about changing my back account regarding my pension annuity.
They responded very promptly and provided a form which I filled in and returned. I received a letter confirming my instructions had been carried out. The whole process was completed within a week and without any problems.
20. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your request was handled promptly and efficiently, and that the whole process was completed smoothly and without any problems.
All the best,
Helen
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the service efficient, straightforward and easy to understand.
All the best,
Helen
Good experience.
Very quick and straightforward process ,and they kept me informed stage by stage, highly recommend these to everybody.
1. Juli 2026
Antwort von Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick and straightforward and that you were kept informed every step of the way. It's also great to know that you would recommend us to others.
All the best,
Helen
Very pleasant and easy company to deal…
Very pleasant and easy company to deal with. Very confident in their products.
3. August 2026
Antwort von Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us pleasant and easy to deal with and that you have confidence in our products.
All the best,
Helen
Antwort von Canada Life UK
Hi Jayne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was handled efficiently and professionally.
All the best,
Helen
Hassle-Free Experience
Good comms. Tax free lump sum and first pension payment arrived on the dates promised.
3. August 2026
Antwort von Canada Life UK
Hi Ronnie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the process was hassle-free for you, with clear communication throughout and both your tax-free lump sum and first pension payment arriving as promised.
All the best,
Helen
The first direct contact from the…
The first direct contact from the company was asking me to do a survey and the second was a reminder to do the survey. When the service commenced everything was fine but I'm not impressed that their priority is their Trustpilot score rather than delivering their service in the first place.
23. Juli 2026
Antwort von Canada Life UK
Hi Anita,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that your initial experience with us left you feeling this way. We appreciate your comments regarding the timing of our survey requests and understand how this may have impacted your perception of the service you received.
I’m pleased to hear that things went smoothly once your service commenced, but we'd like the opportunity to better understand your feedback. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and any further information, and we'll get in touch.
All the best,
Helen
Too be honest,my financial manager did…
Too be honest,my financial manager did it.
I have now received all the details clearly...seems ok
29. Juli 2026
Antwort von Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the information you’ve received has been clear and easy to understand, and that your experience with us has been a positive one so far.
All the best,
Helen
Canada Life came back with the best…
Canada Life came back with the best annuity quote and were fast and efficient processing everything once that it had been agreed
31. Juli 2026
Antwort von Canada Life UK
Hi Graham,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that we were able to provide a competitive annuity quote and that the process was handled quickly and efficiently once everything had been agreed.
All the best,
Helen
The agent was polite and efficient
9. Juli 2026
Antwort von Canada Life UK
Hi Guy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our adviser polite and efficient.
All the best,
Helen
I believe you could offer a much better rate
I believe you could offer a much better rate. As I am locked in a equity release drawdown plan, i have to except whatever rate you offer. Other providers are offering better rates.
8. Juni 2026
Antwort von Canada Life UK
Hi Stephen,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you’re disappointed with the rate available on your drawdown facility. We understand that rates are an important consideration and appreciate you sharing your views with us.
If you’d like us to look into your concerns further, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
Efficient service, one minor problem
The company dealt with the request to provide draw down funds efficiently. Took longer than anticipated which caused some concern in case the completed form hadn’t been received. If an email or text was sent when form was received. It would have resolved this problem and saved a phone call to check if form had been received.
12. Juni 2026
Antwort von Canada Life UK
Hi Derek,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your drawdown request was dealt with efficiently. I’m sorry to hear that the timescales caused some concern and appreciate your suggestion regarding confirmation when forms are received.
All the best,
Helen
Excellent speedy migration of pension…
Excellent speedy migration of pension from my sipp to an annuity.
1. Juli 2026
Antwort von Canada Life UK
Hi Ian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the transfer of your pension from your SIPP into an annuity was completed quickly and efficiently.
All the best,
Helen
could do better
best VfM on purely financial return, but having to send repeated messages to simple questions. still await a date and sum for first payment - and have sent 3 email queries..........
31. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m pleased to hear that you feel our products offer good value, but I’m sorry to hear that you've had to repeatedly chase responses to your queries and are still waiting for confirmation of your first payment date and amount. This isn't the experience we want to provide, and we understand how frustrating this must be.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Everything was easily arranged
Everything was easily arranged. Money was in account on time
10. Juni 2026
Antwort von Canada Life UK
Hi Susanne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was arranged smoothly and that your money arrived in your account on time.
All the best,
Helen
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