On needed to change one of my bank details back to Canada Life. I had received 2 Change of Bank forms one week apart. I rang to see if I needed to fill in both. The person I spoke to was really helpf... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Paul Dolan at at Canada Life has gone over and above on a case of mine. This has led to a happy client who had no other options and the Canada Life solution worked for them, so a great outcome! They... Mehr ansehen
Unternehmen hat geantwortet
I am retired and on a small pension I took out equity release a few years ago as my house is fully paid for but I need extra finances to help me with emergencies, recently I needed a new boiler and mo... Mehr ansehen
Unternehmen hat geantwortet
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Finanzdienstleistungsinstitut
- auch in
- Altersvorsorgeanbieter
- Einkommensversicherung
- Fondsverwaltungsgesellschaft
- Hypothekengeber
- Risikolebensversicherung
Vom Unternehmen geschrieben
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktinformationen
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Vereinigtes Königreich
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Hervorragend
1146 Bewertungen
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Change of banks
Honestly, I haven't much to review, which is how I like it. I requested a change of bank into which my monthly payment is made, and the change went through without a hitch. The date below is not accurate, as I cannot remember when the request was made.
1. März 2026
Antwort von Canada Life UK
Hi Ian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your request to change the bank account for your monthly payments was handled smoothly and without any issues. It’s great to know that the process was straightforward and completed successfully.
All the best,
Helen
It was reasonably straightforward to…
It was reasonably straightforward to open a pension annuity product although we id go through Hub Financial Solutions who di most of the work. My wife and I had a slight misgiving during the process due to the documents requested as most of our utility accounts etc are online and we opt for paperless billing. However we did manage to find a Council Tax bill which was still in date from the beginning of the financial year so all good although it did involve a trip to the Post office to get certified copies. Our documents were sent out promptly and are clear and easy to understand.
13. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the process of setting up your pension annuity was straightforward and that your documentation was issued promptly and was clear and easy to understand.
I also appreciate your comments regarding the documentation requirements and understand the challenges this can present when using paperless billing. Thank you for your patience throughout the process.
All the best,
Helen
Time will tell
Slow to set up plan and poor communication, I transferred from another company to Canada life and after 3 days of the transfer of funds being done I had to ring them to confirm receipt of said funds, time will tell if the plan works as required.
31. Juli 2026
Antwort von Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it. Whilst I’m pleased to hear that your plan is now in place, I’m sorry to hear that the setup process took longer than expected and that you felt communication could have been better during the transfer.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to discuss your experience further.
All the best,
Helen
Very well explained step by step
Very well explained step by step . Very quick to finalise. Would recommend.
21. August 2026
Antwort von Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was explained clearly step by step and that the process was completed quickly and efficiently. It’s also great to know that you would recommend us to others.
All the best,
Helen
Antwort von Canada Life UK
Hi Eric,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service courteous, helpful, efficient and accurate.
All the best,
Helen
We wanted to stay with your company but…
We wanted to stay with your company but it would not allow us anymore equity.
21. August 2026
Antwort von Canada Life UK
Hi Mavis,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that we were unable to provide the additional borrowing you were looking for, particularly as you had hoped to remain with Canada Life.
If you would like us to review your concerns further, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
Wide choice of pension plan options
I was kept informed of the progress of my pension transfer. The choice of pension investments was good and the plan I chose suited my needs. When an error occurred due to the admin team at my company pension it was highlighted immediately by the Canada Life team
2. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were kept informed throughout your pension transfer and were able to select a plan that suited your needs. It’s also great to know that our team was able to identify and highlight an issue promptly, helping to keep the process on track.
All the best,
Helen
Policy has only just been set up but…
Policy has only just been set up but have received all the confirmation of the policy but early days.
20. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that you’ve received your policy documentation and that everything appears to be progressing smoothly so far.
If you have any questions as your policy gets up and running, please don’t hesitate to get in touch.
All the best,
Helen
Changing address.
I was able to speak to a person which is a rare thing these days and they were very helpful.I needed to change my address and it was all done in double quick time with no problems.
5. August 2026
Antwort von Canada Life UK
Hi Sarah,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were able to speak to someone directly and that your change of address was handled quickly and efficiently without any issues.
All the best,
Helen
Antwort von Canada Life UK
Hi Anne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service professional, helpful, clear and straightforward.
All the best,
Helen
Service with a smile
I have done business with Canada Life for a number of years now and have nothing but praise for the service they offer, and unfailingly fulfil when required. They give prompt service with a smile.
18. August 2026
Antwort von Canada Life UK
Hi Tim,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve had such a positive experience with Canada Life over the years. It’s great to know that you’ve found our service consistently reliable, prompt and supportive whenever you’ve needed us.
All the best,
Helen
The transaction went smoothly and…
The transaction went smoothly and quicker than expected.
12. August 2026
Antwort von Canada Life UK
Hi Paul,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the transaction went smoothly and was completed more quickly than you expected.
All the best,
Helen
Great approach to a complex setup
Great approach to a complex setup , maintained customer focus , constantly updated on progress and confirmation of each step till completion.
Offering customers the support they deserve and are willing to listen.
1. August 2026
Antwort von Canada Life UK
Hi Keith,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you felt supported throughout what was a complex process. It's great to know that you were kept informed at every stage and that our team remained focused on delivering the right outcome for you.
All the best,
Helen
Some of the phone line support was very…
Some of the phone line support was very good, but others quite poor, a lack of consistency. I don't seem to be able to log into an online accouts, is this not possible after an annuity has been taken out?
13. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. Whilst I’m pleased to hear that some of the support you received was helpful, I’m sorry to hear that your experience was not consistent throughout and that you have concerns regarding access to your account.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further and help answer your query.
All the best,
Helen
From start to finish my pension went…
From start to finish my pension went through without any problems
14. August 2026
Antwort von Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was completed smoothly from start to finish and that everything went through without any problems.
All the best,
Helen
Never regretted using Canada Life
I and my wife selected Canada Life in ignorance over 20 years ago.
We never regretted the decision.
Annuities have been paid without any problems.
14. August 2026
Antwort von Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you and your wife have had such a positive experience with Canada Life over the years. It’s great to know that your annuity payments have been made reliably and without any issues throughout that time.
All the best,
Helen
Really great offer on an annuity
Really great offer on an annuity. Fast & helpful & kept me well informed. Very good service.
14. August 2026
Antwort von Canada Life UK
Hi Dawn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a competitive annuity offer and found the process fast, helpful and well communicated throughout.
All the best,
Helen
Helpful
Although things took time to progress, not difficult and they were helpful in aiding us to complete.
Ongoing they are prompt in advising and informing when things require action.
14. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that, whilst the process took some time, you found our team helpful and supportive throughout. It's also great to know that you continue to receive prompt communication and updates when action is required.
All the best,
Helen
To be honest all the applications were…
To be honest all the applications were done through pension experts so I had little dealings with Canada life
31. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the arrangements were made smoothly through your pension adviser and that everything seems to be clear and straightforward so far.
All the best,
Helen
I was happy with arranging an annuity…
I was happy with arranging an annuity with Canada Life. Not a company I would have though of initially but they ranked highly in comparison with other companies. I was glad that everything went through smoothly (including receiving the first payment) and no surprises.
22. Juli 2026
Antwort von Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was arranged smoothly and that everything progressed as expected, including receiving your first payment on time. It’s also great to know that you found us competitive when comparing providers.
All the best,
Helen
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