On needed to change one of my bank details back to Canada Life. I had received 2 Change of Bank forms one week apart. I rang to see if I needed to fill in both. The person I spoke to was really helpf... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Paul Dolan at at Canada Life has gone over and above on a case of mine. This has led to a happy client who had no other options and the Canada Life solution worked for them, so a great outcome! They... Mehr ansehen
Unternehmen hat geantwortet
I am retired and on a small pension I took out equity release a few years ago as my house is fully paid for but I need extra finances to help me with emergencies, recently I needed a new boiler and mo... Mehr ansehen
Unternehmen hat geantwortet
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Finanzdienstleistungsinstitut
- auch in
- Altersvorsorgeanbieter
- Einkommensversicherung
- Fondsverwaltungsgesellschaft
- Hypothekengeber
- Risikolebensversicherung
Vom Unternehmen geschrieben
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktinformationen
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Vereinigtes Königreich
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Hervorragend
1146 Bewertungen
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Great assistance with longstanding case!
We had been dealing with a longstanding withdrawal case which had some delays, and was close to resulting in a client complaint.
Hattie James, who I spoke to, was fantastic and treated the issues we discussed with great urgency and was able to escalate our requests to achieve a positive client outcome.
Very happy that this was able to be resolved, and grateful for the assistance provided!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Canada Life UK
Hi Marcus,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Hattie James was able to support you with this longstanding case and help achieve a positive outcome for your client. It’s great to know that her responsiveness, sense of urgency and commitment made such a difference.
All the best,
Helen
Would give 0 stars if I could!
Would give 0 stars if I could!
My Mum has recieved numerous calls from this company even after telling them to remove her details.
Tonight she recieved a call from this company from a member of staff called Adam, who asked her how she was and when my Mum replied that she has asked her details to be removed and to stop calling his response was "oooh!" stated in a goading way to anger my Mum.
Adam the member of staff clearly has no care for your customers or his job and doesnt know anything about customer service.
I work in a call centre and cannot believe Adams lack of professionalism and that the company would employ someone like this. If I angered customers like this the way he did, I would be pulled into 121 meetings regarding professionalism.
He clearly got his kicks tonight out of goading a customer who suffers with mental health issues and severe arthritis but I guess thats okay as he probably doesnt get much else out of his sad pathetic life, so I hope he feels content tonight the sad, pathetic little man!
Clearly the company need to review their staffs professionalism
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Canada Life UK
Hi Ricky,
Thank you for taking the time to leave us this feedback. I’m very sorry to hear about your mother’s experience and the concerns you’ve raised regarding the calls she has received and the interaction that took place. We take feedback about customer service and customer experience seriously, and this is certainly not the standard of service we aim to provide.
We would like the opportunity to investigate this further. If you’re happy to, please email customer.experience@canadalife.co.uk with your mother’s contact details and any additional information that may help us look into the matter, and we’ll get in touch.
All the best,
Helen
Everything was sorted out simply and…
Everything was sorted out simply and the people I spoke to on the phone were very helpful. The only problem I had was that I was sent the wrong paperwork and that took an extra couple of weeks to sort out.
28. Juli 2026
Antwort von Canada Life UK
Hi Mr Peace,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that everything was sorted out simply and that you found our team helpful when you spoke with them. I’m sorry to hear that you received the wrong paperwork initially and that this caused a delay.
If there is anything further we can help with, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Pension funds transfer to Canada Life…
Pension funds transfer to Canada Life on 03rd July 26.
Advisor was LV.
As soon as the funds were transferred everything turned into a cluster@@@@.
LV's tracker and business support was non-existent.
Canada Life issued the annuity policy with incorrect information and without consultation or clarification.
when incorrect (extra funds and no tax free lump sum) appeared in my bank account I had to intervene and attempt to untangle the incorrect product supplied.
After many phone calls and emails, the TFLS was paid today with revised annuity policy documents still to be seen.
Formal complaint raised with LV but will need to consider the mis-handling of the Quote/Application by Canada Life.
All in all, a deeply disturbing and distressing process that should have been straight forward to deliver.
Update 06-08-2026
Helen, I sent an email as requested by yourself in response to my review on 29th July but unfortunately you don't appear to have sent an acknowledgement never mind answering the question I asked of Canada Life.
I hope we're not playing some crude game of hide and seek where I close my eyes and count for 10 days before having to come and seek an answer.
If you like, we can discuss on this Trustpilot platform or you can give me a straight forward answer.
All the best to yourself too.
RG
Update 08-08-2026
Helen, please speak with Lily Neale Clayton because again Canada Life have mis-handled the second annuity payment. This is a total shambles and I now need a formal complaint number which I will provide you the details and a full timeline of events.
Awe the best
Ronnie
3. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and the difficulties you encountered during the transfer of your pension funds and annuity setup. I understand how frustrating and distressing it must have been to receive incorrect information and have to spend time trying to resolve the issues.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Antwort von Canada Life UK
Hi Stuart,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service efficient and that everything was handled within the expected timescales.
All the best,
Helen
purchasing an annuity…
I was looking to purchase an annuity and Canada life was recommended by a financial advisory. They were offering the best rates from a number of providers. I found them easy to deal with and everything was completed in around eight weeks.
26. Juli 2026
Antwort von Canada Life UK
Hi Malcolm,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us easy to deal with and that your annuity was completed smoothly within the expected timeframe. It's also great to know that you were able to benefit from a competitive rate and felt supported throughout the process.
All the best,
Helen
Antwort von Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you received good service and that everything was dealt with promptly.
All the best,
Helen
Insurance investment
Thanks for all your good work Canada Life through the years,
Iain McAllister
24. Juli 2026
Antwort von Canada Life UK
Hi Iain,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve been happy with your experience with Canada Life over the years.
All the best,
Helen
Competitive and Great Value. Retirement sorted.
I was looking for a competitive Annuity and Canada Life came top in all the recommendations. Having looked into what was on offer i decided to go with them. The process was quick and I was kept informed throughout. The paperwork was easy to understand and the whole thing was sorted inside the timescale specified. Very happy with the experience and would recommend them.
10. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our annuity offering competitive and that the process was quick, straightforward and completed within the expected timescales. It's also great to know that you felt well informed throughout and would recommend us to others.
All the best,
Helen
Canada life dealt with my 2 annuitys…
Canada life dealt with my 2 annuitys quickly and kept me in the loop
24. Juli 2026
Antwort von Canada Life UK
Hi James,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your two annuities were set up quickly and that you were kept informed throughout the process.
All the best,
Helen
Great service quick setup and very good…
Great service quick setup and very good overall
24. Juli 2026
Antwort von Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received great service, enjoyed a quick setup process, and had such a positive experience overall.
All the best,
Helen
It's so reassuring to speak to a real person.
It's just reassuring to be able to pick up the phone and quickly speak to a real person to get a query answered straight away. Long may this continue!!
I can only comment that I am very happy with my dealings with Canada Life
26. Juni 2026
Antwort von Canada Life UK
Hi Edmund,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you value being able to speak to a member of our team directly and get your questions answered quickly. It's also great to know that you've been happy with your dealings with Canada Life.
All the best,
Helen
New customer …
I am a new customer having moved from a previous company. The whole process was very good and quick too.
C Johnston
24. Juli 2026
Antwort von Canada Life UK
Hi Candie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your move to Canada Life was quick and straightforward and that you had a positive experience throughout the process.
All the best,
Helen
The best customer service and performance
Simple, straightforward and one of consistent top performers for customer returns. This is the second time of doing business with Canada Life
1. Juli 2026
Antwort von Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've found our products simple and straightforward, and that this is your second positive experience with Canada Life.
All the best,
Helen
I had a great advisor in David Kelly…
I had a great advisor in David Kelly who made my whole experience go very smoothly.
17. Oktober 2025
Antwort von Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that David Kelly helped make the whole experience go smoothly for you.
All the best,
Helen
Excellent company
Excellent company. Offers great deals. Looks after us properly. Very reasonable.
Customer support is great. Highly professional, reliable and friendly. The best experience. Highly recommend. Thank you 👏👏👏
24. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve had such a positive experience with us, from our products and customer support to the professionalism and friendliness of our team.
All the best,
Helen
5 year anuity …
Transferring my pension funds to Canada Life along with a 5 year fixed anuity and a GMA at the end was so easy to do and has allowed me to take time away from work when it has been most needed.
Thankyou Canada Life,I will be in touch in 5 years time.
17. Juli 2026
Antwort von Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that transferring your pension funds to Canada Life was straightforward and that your annuity and GMA have given you the flexibility you needed at the right time.
All the best,
Helen
I did not have to wait too long before…
I did not have to wait too long before telephone was answered. My questions were answered efficiently, professional and very helpful. Documents are also being posted to me where applicable.
Alexandru Manea should be recognised for reward and recognition. Thank you
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Canada Life UK
Hi Pamela,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your call was answered promptly and that your questions were dealt with in a professional, helpful and efficient way. It’s also wonderful to hear your recognition of Alexandru Manea, and I’ll ensure your kind comments are shared with him and the team.
All the best,
Helen
Service was speedy and efficient.
18. Juli 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service speedy and efficient.
All the best,
Helen
Reliable and trustworthy.
Very reliable company. Pension there every month. Never any glitches. Tax deducted at source so no worries there. A stress-free seven year contract
1. Oktober 2025
Antwort von Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us reliable and trustworthy, with your pension payments arriving on time and your experience remaining stress‑free throughout your contract.
All the best,
Helen
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