This is my second review within the last month. I did not receive any acknowledgement so suspect this one way go the same way. My latest pension came to an end on 11th August 2026. I wished to conti... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
On needed to change one of my bank details back to Canada Life. I had received 2 Change of Bank forms one week apart. I rang to see if I needed to fill in both. The person I spoke to was really helpf... Mehr ansehen
Unternehmen hat geantwortet
Paul Dolan at at Canada Life has gone over and above on a case of mine. This has led to a happy client who had no other options and the Canada Life solution worked for them, so a great outcome! They... Mehr ansehen
I am retired and on a small pension I took out equity release a few years ago as my house is fully paid for but I need extra finances to help me with emergencies, recently I needed a new boiler and mo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Finanzdienstleistungsinstitut
- Altersvorsorgeanbieter
- Einkommensversicherung
- Fondsverwaltungsgesellschaft
- Hypothekengeber
- Risikolebensversicherung
Vom Unternehmen geschrieben
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktinformationen
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Vereinigtes Königreich
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Hervorragend
1144 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
Excellent service, did what I asked without issue.
Far superior to my wife's Omnilife who caused no end of problems.
4. September 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received excellent service and that everything was handled smoothly and without issue.
It’s great to know that our team was able to provide the support you needed and deliver a positive experience.
All the best,
Helen
Excellent professional service for our highly vulnerable client
We received an exemplary professional service from Nick Flynn and the Canada Life Annuity Team with a highly sensitive vulnerable client. They went above and beyond to get this case completed within 3 days, providing flexibility in their processing procedures, with a sympathetic understanding of handling a sensitive retirement case.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Canada Life UK
Hi Susan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Nick Flynn and the Canada Life Annuity Team were able to support your client through what was clearly a sensitive and complex case.
It’s wonderful to know that the team were able to provide a professional, flexible and compassionate service, whilst keeping the customer's needs at the heart of the process and achieving a successful outcome within such a short timeframe.
All the best,
Helen
Early days yet
Early days yet - but I find Canada Life punctilious in acknowledging my monthly payments. So far, so good. .
1. September 2026
Antwort von Canada Life UK
Hi Alex,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that everything appears to be progressing well so far and that you’ve found us prompt in acknowledging your monthly payments.
We’re delighted that your experience has been positive to date and look forward to continuing to support you in the future.
All the best,
Helen
Canada life remains one of the top…
Canada life remains one of the top competitor in the pension field. Their annuities are straightforward at least for my requirements for retirement.
I had my quotation and it was clea for my needs.
I recently contacted them about a change and the staff who were on hand to help me were very helpful and supportive.
14. August 2026
Antwort von Canada Life UK
Hi Manoj,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our annuity offering straightforward and that the quotation provided met your retirement needs. It’s also great to know that our team was able to assist you quickly and supportively when you recently got in touch.
All the best,
Helen
Canada Life offered the best rate
Canada Life offered the best rate for my annuity on the market. The reason I didn't give them five stars was the time it took from applying to actually paying my first instalment.
I was also disappointed that i couldn't approach them directly for a quote but had to go through my financial advisor and hence pay a substantial fee. As I had already done extensive research into the advantages and disadvantages of purchasing an annuity, I didn't need any further advice.
29. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our annuity offering competitive and were happy with the rate available.
I’m also pleased that the overall process went smoothly, although I’m sorry to hear that it took longer than expected for your first payment to be made and that you were disappointed to have to arrange the annuity through a financial adviser. We appreciate you sharing your experience and feedback.
If you would like to discuss your experience further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
I got prompt polite replies to my phone…
I got prompt polite replies to my phone calls and outlook messages.
28. August 2026
Antwort von Canada Life UK
Hi Norman,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received prompt, polite responses to your phone calls and email enquiries.
All the best,
Helen
Swift reply to my email
Swift reply to my email. Change of address straightforward. Always helpful.
18. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a swift response to your email and that your change of address was handled quickly and smoothly. It’s also great to know that you found our team helpful throughout.
All the best,
Helen
Antwort von Canada Life UK
Hi Allan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you are pleased with both the quality of our products and the service you have received.
All the best,
Helen
Antwort von Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our telephone service clear, efficient and helpful.
All the best,
Helen
Antwort von Canada Life UK
Hi Philip,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that the process took longer than you expected. We understand how important it is to complete requests as quickly and smoothly as possible, and we appreciate you bringing your concerns to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Phoned up to transfer pension pot .sent…
Phoned up to transfer pension pot .sent out easy to navigate paperwork .kept me updated with progress .very friendly on phone.
31. Juli 2026
Antwort von Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was handled smoothly and that you found the paperwork easy to follow. It’s also great to know that you were kept updated on progress throughout and found our team friendly and helpful when you got in touch.
All the best,
Helen
Very simple process
Very simple process, Much easier than expected,
All phone calls dealt quickly and professionally
28. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process straightforward and much easier than expected. It’s also great to know that your calls were dealt with quickly and professionally throughout.
All the best,
Helen
I need to sign into the app but it is…
I need to sign into the app but it is not letting me. It is not very straight forward. Also I need to change my address as w have moved.
24. August 2026
Antwort von Canada Life UK
Hi Stuart,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that you’ve experienced difficulties accessing your account and that you found the process less straightforward than expected. I also understand that you need to update your address following your move.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to help resolve this for you.
All the best,
Helen
Excellent Service
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relatively quickly. I then felt the information provided needed to be tailored slightly to pre-empt any further comeback from HMRC, which Canada Life did without hesitation or query. In my experience other providers could learn from Canada Life's policy to please.
24. August 2026
Antwort von Canada Life UK
Hi Mel,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that our team was able to provide the information you needed and support you in resolving your query with HMRC.
It's great to know that the additional information was provided promptly and tailored to your requirements without issue. Thank you for your kind comments regarding the service you received.
All the best,
Helen
Regular updates and clear explanations…
Regular updates and clear explanations but could be more prompt in replying to messages
17. August 2026
Antwort von Canada Life UK
Hi Alex,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that you received regular updates and clear explanations throughout the process, although I’m sorry to hear that the response times to some of your messages did not meet your expectations.
Your feedback is valuable and helps us identify areas where we can improve the customer experience.
All the best,
Helen
pensions are difficult to understand ,but i was directed carefully by my adviser as to what i will receive in my retirement
my pension per month has been explained and what iam entitied to
22. August 2026
Antwort von Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your adviser took the time to explain your retirement income clearly and help you understand what you can expect from your pension in retirement.
All the best,
Helen
From the start of my ICM pension
From the start of my ICM pension, one could rely on the professionalism of your staff to keep me up to date an what action i need to take.
21. August 2026
Antwort von Canada Life UK
Hi Patrick,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you have found our team professional and supportive throughout your pension journey. It's great to know that you've felt well informed and clear on any actions required along the way.
All the best,
Helen
What I like now is the online version…Thanks for accepting online submission of Forms.
What I like now is the online version of Canada Life, spe
specifically for international Travellers like me.
Though I have sent this month your form by post, the United States Postal Services (USPS)
gave me a postal delivery of 6-8 weeks.
If I want tracking of my post, for UK, they asked US $230.
Therefore, it is a great help for online mailing.
Thanks a lot.
20. August 2026
Antwort von Canada Life UK
Hi Avinash,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found our online services helpful, particularly when travelling internationally. It's great to know that the ability to submit forms online has made the process easier and more convenient for you.
Thank you also for sharing your experience with international postal services. We’re pleased that our online options have been able to help reduce some of these challenges.
All the best,
Helen
Change of banks
Honestly, I haven't much to review, which is how I like it. I requested a change of bank into which my monthly payment is made, and the change went through without a hitch. The date below is not accurate, as I cannot remember when the request was made.
1. März 2026
Antwort von Canada Life UK
Hi Ian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your request to change the bank account for your monthly payments was handled smoothly and without any issues. It’s great to know that the process was straightforward and completed successfully.
All the best,
Helen
It was reasonably straightforward to…
It was reasonably straightforward to open a pension annuity product although we id go through Hub Financial Solutions who di most of the work. My wife and I had a slight misgiving during the process due to the documents requested as most of our utility accounts etc are online and we opt for paperless billing. However we did manage to find a Council Tax bill which was still in date from the beginning of the financial year so all good although it did involve a trip to the Post office to get certified copies. Our documents were sent out promptly and are clear and easy to understand.
13. August 2026
Antwort von Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the process of setting up your pension annuity was straightforward and that your documentation was issued promptly and was clear and easy to understand.
I also appreciate your comments regarding the documentation requirements and understand the challenges this can present when using paperless billing. Thank you for your patience throughout the process.
All the best,
Helen
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