Once you have selected your items, put them in the basket, checked out and paid, you will then receive a email a few days later saying that there system did not calculate the shipping correctly and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Mehr ansehen
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Mehr ansehen
Unternehmen hat geantwortet
I work very closely with Will, who is always very quick to respond and extremely helpful with any queries that we have; nothing is too much trouble. In instances where another team member has covered,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Building Materials Nationwide
Vom Unternehmen geschrieben
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Kontaktinformationen
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Vereinigtes Königreich
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,2
Gut
1819 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely shocking service, don't trust them you will receive wrong goods and never get a refund!!
Absolutely shocking service.. I made an order paid for it they sent the wrong items, when I asked for them to be changed or refunded the same day they told ne they would get the matarials picked up... 4 weeks down the line they still not been picked up I contacted them again and they told me sorry you have to get in touch with the seller your quote expired... 1) it wasn't a quote as l've ordered it and paid you for it it's down to you to rectify it.. 2) this company just gets your order and forwards it on to other builders merchants, like mine come from travis Perkins,
Don't use this company because you will order something pay £500 pound like I did and get sent the wrong stuff then they don't want to know
The guys name I was dealing with is also called
MASSIMO
Date of experience: April 25, 2025
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Thank you for taking the time to leave a review. We truly value all feedback positive and negative as it helps us improve.
We’re very sorry to hear about the issue with your order. After looking into it, it appears there was a picking error at our warehouse and the incorrect size timber was sent. We take full responsibility for this mistake and sincerely apologise for the inconvenience caused.
We can confirm that your refund has now been processed. Thank you for your patience and understanding.
Many thanks,
Lydia
They were very speedy to dispatch my…
They were very speedy to dispatch my items the following day.
9. Mai 2025
Antwort von Building Materials Nationwide
Hi Sam
Thank you so much for your kind words! We’re delighted to hear that you found our service provided quick leads times for your project. We work hard to ensure our materials are sent out in the time frame needed.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Warburg Developments Ltd,
I'm sorry to hear your experience wasn't up to company standards, we have informed management of your feedback to improve where possible!
Many Thanks,
Building Materials Nationwide
Good communication and helpful staff
Good communication and helpful staff. The timber was a lot cheaper than at Travis Perkins but was delivered by them.
As the order was over £750 delivery was free.
30. April 2025
Antwort von Building Materials Nationwide
Thanks for your review Andy was great to here we communicated clearly and Grahame was helpful!
We work with a variety of supply partners up and down the country to help our customers get what they need when they need it. That means when we are able to pass on cost savings we will.
Good luck with your project and if there is anything else you need please feel free to reach out.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Delayed and incomplete delivery after 7 days
I had a 7 day wait for a simple concrete mix order, despite website advertising 2-3 days. Order then only part delivered from a 3rd party. Complex supply chains that do not deliver for the customer. Avoid.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Oliver, thank you for your feedback good or bad we value the time taken to review us. A 7-day wait and a partial delivery is clearly not acceptable, especially when we advertise 2–3 day turnaround on said product.
We’re currently reviewing our supply chain processes, particularly with third-party partners, to prevent this from happening again. Your feedback has been shared with our logistics team to help drive those changes. If you’d be open to it, we’d really appreciate the chance to put things right for you on your next order.
Please feel free to contact us directly so we can make this right.
Regards,
Ashley Heather
Good service
Ordered on-line and arrived within the set delivery time, can't ask for much more.
14. April 2025
Antwort von Building Materials Nationwide
Hi David,
Thank you for your feedback! We're so pleased to hear your order arrived within the expected delivery time and that you were happy with the service.
We really appreciate your support and look forward to helping you again in the future!
Ps. please let me know what we could've done to achieve that missing star?
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Riordan
Thank you so much for your kind words! We’re delighted to hear that you found our instructions helpful and our prices competitive. We work hard to deliver great value and service, so it’s fantastic to know it’s appreciated.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Placed order because 2/3 day delivery…
Placed order because 2/3 day delivery was stated on website. Called after a couple of days because I hadn’t heard from them and was told it would be delivered that day, it wasn’t or the day after. Still haven’t received any updates from them. Paid over the odds so I could get it delivered quicker than the local timber merchants, turns out it’s going to take longer and it’s more expensive.
14. April 2025
Antwort von Building Materials Nationwide
Hi Alex,
Thank you for taking the time to share your feedback, and I sincerely apologise for the inconvenience you’ve experienced. I completely understand your frustration, especially given that you selected us based on the delivery times we advertised.
It’s very disappointing to hear that we didn’t meet the expectations we set, both in terms of timing and communication. This certainly isn’t the level of service we aim to provide.
In the meantime, if there’s anything else I can assist you with or if you would like to discuss this further, please don’t hesitate to contact me directly. Thank you again for bringing this to our attention.
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Read the small print
I made a mistake in ordering materials which was not a sufficient amount for a non trade transaction, the company promptly informed me of this ,and refunded my purchase very quickly, I'm grateful for thier honesty
14. April 2025
Antwort von Building Materials Nationwide
Hi Mr Whitley,
Thank you so much for your kind feedback we really appreciate you taking the time to share your experience.
We understand that mistakes can happen, and we're glad we could assist quickly and transparently. It's great to hear that our team was able to get things sorted for you without any hassle. Honesty and efficiency are values we take seriously, so it means a lot to know they made a difference in your interaction with us.
If you ever need help again whether it's with materials, advice, or just a quick question we're always here to support you.
Thanks again for your kind words!
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Shocking company to deal With.
Shocking company to deal With.
Website said available delivery within 2-3 working days, 5 working days later, item still not turned up.
Rang in, to be told that they apparently had been struggling to able to source the item, but hadn't thought to let anyone know. I Then contacted someone who they happen to purchase from and they told me they had received no enquiries for the item. So clearly nothing had been done about the order and had just been left. Terrible service in general and even worse from Tom!
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Oliver,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you've encountered with your order.
I completely understand your frustration especially after being promised a 2–3 working day delivery, only to be left without clear updates. This isn’t the level of service we aim to provide, and I sincerely apologise for the lack of communication and the delay.
It’s clear from your feedback that we fell short, not only in fulfilling your order on time but also in keeping you properly informed throughout the process. This has now been raised with our team internally so we can review how this situation was handled, especially regarding the conflicting information you were given. I also want to apologise personally for any interaction with Tom that left you feeling unheard that’s not the experience we want any of our customers to have.
We are taking this seriously and will follow up with the relevant teams to ensure this doesn’t happen again.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Shocking service
Shocking service, lost the order on delivery day, agreed to have delivery sent out first thing next day, no phone calls , only to find out delivery was scheduled last drop of second day. Young lady called Paris is out of her depth. No urgency whatsoever. I was told by Paris she has no control over delivery..... Then what is your purpose. Stay away from these guys they will ruin small businesses. Never again
7. April 2025
Antwort von Building Materials Nationwide
Hi Darrell thanks for taking the time to leave a review, good or bad its important to hear feedback from our clients so we can improve.
I've taken a look into this and apologies for the mixup. We've just transitioned over to a new website and have had some early teething issues.
That being said communication from us was not good enough on this occasion and we will look to improve this in the future.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Not the best service.
Place my order on the 2nd April....Ticked the box for delivery on the 4th April .I was hoping to do the work that weekend. I waited for an email and heard nothing, so rang at 4.30pm and the said they would ring back in 20mins.....so I rang again at 4.54 pm to be told that the delivery would be next Tuesday. (not a happy camper) Change of plans. Tuesday morning expected a text or email nothing. I rang Tuesday morning at 8.50am same old story. the gentleman told me he would ring TRAVIS PERKINGS but unable to get hold of anybody I then cancelled my order. I was paying £45 for this shipping and handling service Why is it that you as the customer spend most of your life ringing and chasing your order.
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Phillip,
Thanks for taking the time to leave a review. Whether positive or negative, feedback from our clients is incredibly valuable and helps us improve.
I’ve looked into the situation and I’d like to apologise for the confusion. We’ve recently moved over to a new website, and like many transitions, there have been a few initial hiccups.
That said, the level of communication from our side fell short this time, and we’re actively working to ensure it’s better moving forward.
Best regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Thanks for taking the time to leave us a review Richard, that's great to hear that we were able to help quickly and efficiently!
If there is anything else we can do for you then feel free to reach out.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Ease of Webb site
4. April 2025
Antwort von Building Materials Nationwide
Hi Allan,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you found the website easy to use and that we were able to assist you quickly and efficiently.
If there's anything else you need, don't hesitate to get in touch.
Best regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Saimir,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Sam Munden, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Mark,
Thanks for taking the time to leave us a review — it's great to hear the pricing was right and that the delivery went smoothly.
If there's anything else you need for your project, your account manager, Frankie Bunch, is available and happy to help. Feel free to get in touch with him directly.
Best regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Mark,
Thank you so much for the 5-star review! We're thrilled to hear you found us reliable and competitively priced — that's exactly what we aim for.
It's great to hear Josh Ryan, your Trade Account Manager, has been able to support you. If you need anything further or want help on upcoming projects, feel free to reach out to him anytime. We really appreciate your support and look forward to working with you again soon!
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Prompt Knowledgeable response to enquiry
Good Response to Query
Issue taken on board and solution presented in a timely manner
Good Commuinications clear and precise
Costs reasonable and as stated
6. März 2025
Antwort von Building Materials Nationwide
Hi Gary,
Thank you for taking the time to leave Paris a 5* review.
It's great to hear how helpful Paris has been for you!
Many Thanks,
Emily La Costa
Sales Administrator
Building Materials Nationwide
Antwort von Building Materials Nationwide
Hi Gurbinder,
Thank you for leaving this lovely review!
I can see that you dealt with our trade account manager Grahame, its great to know how helpful he has been!
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
Antwort von Building Materials Nationwide
Hi Gabriel,
Thank you for taking the time to leave Tim a 5* review.
It's brilliant to hear the positive feedback!
If you need anything else just give Tim a call.
Many Thanks,
Emily LaCosta
Sales Admin
Building Materials Nationwide
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