Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I work very closely with Will, who is always very quick to respond and extremely helpful with any queries that we have; nothing is too much trouble. In instances where another team member has covered,... Mehr ansehen
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Found this supplier via Topcashback. Their prices are incredible. I spent a long time looking at various merchants and getting befuddled that they can be cheap for one item but stupid expensive for o... Mehr ansehen
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Working as a Procurement Manager, I really would like to highlight an efficient service of Sam Munden. In a busy construction industry Sam can satisfy 100% of our needs: prompt response followed by a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Building Materials Nationwide
Vom Unternehmen geschrieben
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Kontaktinformationen
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Vereinigtes Königreich
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Hervorragend
1811 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Website showed a great price for materials they don't actually have
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card already charged so now a 3-5 day wait for refund. Do not take orders if you cannot deliver them.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi,
We’re sorry for the inconvenience caused.
We do not hold stock directly on site as we operate from an office and source materials through our supplier network once orders are placed.
Unfortunately, after your order was processed, availability was extremely limited and the only suppliers able to fulfil the quantity required were charging approximately £500 in courier costs for delivery, which made the order unviable at the advertised price.
Rather than pass on these excessive delivery charges, we contacted you immediately to explain the situation and arranged a full refund, which is now being processed.
We understand the frustration caused and would once again like to apologise.
Many Thanks
Michelle
Not really impressed with the service…
EDIT: company responded below on 08/05, but we are on 17/05 and no sign of refund or any communication outside of here. Changing to 1 star.
Not really impressed with the service for a £100 delivery cost. Part of my order did not arrive on the pallet and 3 weeks later I’m still waiting for it. No response to my last email either.
Materials delivered as described and good quality.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Scarlet,
Thank you for your feedback.
We’re sorry for the frustration caused by the missing items and the delay in communication.
Unfortunately, we experienced difficulties sourcing the screws and adhesive required, we did try to arrange suitable alternatives with our supplier following your approval hence the delay, however these were ultimately unavailable.
We appreciate that we should have kept you updated more proactively throughout the process, and we apologise for the lack of communication whilst this was ongoing.
A refund has now been processed for the outstanding items
Apologies for any inconvenience caused.
Many Thanks
Michelle
Great service
Great service, Paul dealt with the website enquiry after we was let down by one of our regular merchants for a special order, Paul sourced several options including the exact spec and got it to us next day so we could continue with our programme on schedule.
Great communication throughout.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Steven,
Thank you for your fantastic feedback!
We’re really pleased we could step in and keep things on track for you, especially after being let down elsewhere. We will be sure to pass on your kind words to Paul.
It’s great to know the communication and quick turnaround made a difference to your schedule.
Many Thanks
Michelle
Antwort von Building Materials Nationwide
Hi Bethany,
Thank you so much for your kind words!
We’re thrilled to hear that you found our service helpful, quick, and excellent. We’ll be sure to pass on your feedback to your trade account manager, Tom!
We truly appreciate you taking the time to share your experience!
Many thanks
Michelle
Antwort von Building Materials Nationwide
Hi Peter,
Thank you for your kind words and for taking the time to leave us a review.
We’re really pleased to hear that you found our service helpful and professional—that’s exactly what we strive for on every order. Your feedback means a lot to the team, and we truly appreciate your support.
We look forward to working with you again in the future.
Many Thanks
Michelle
First rate customer service from…
First rate customer service from Charlie, helpful, prompt, and understood my requirements. Charlie has been very good over several orders. All great prices. Thank you
17. Februar 2026
Antwort von Building Materials Nationwide
Hi Anthony,
Thank you for your review.
We’re really pleased to hear that Charlie has been helpful and prompt, and that he’s consistently understood your requirements across your orders. I’ll be sure to pass your feedback on to him.
We appreciate your continued support and are glad you’re happy with our pricing.
Many Thanks
Michelle
Always 5 star services and very…
Always 5 star services and very friendly stuff ready to help each time.
21. Januar 2026
Antwort von Building Materials Nationwide
Hi William,
Thank you for the 5-star review!
We’re really glad to hear you’ve had such positive experiences with our team.
Your kind words and continued support truly mean a lot to us, and we look forward to helping you again in the future.
Many thanks
Michelle
Quick and easy service
14. Januar 2026
Antwort von Building Materials Nationwide
Hi Gary
Thank you for your review.
We’re pleased to hear you found our service quick and easy, and we look forward to assisting you again in the future.
Many Thanks
Michelle
Items delivered as arranged as ordered ,
Easy to order materials, competitive price delivered promptly as arranged / ordered ,
9. Januar 2026
Antwort von Building Materials Nationwide
Hi Kevin,
Thank you for your positive feedback.
We’re pleased to hear you found our ordering process easy, our pricing competitive, and your delivery prompt and as arranged.
We appreciate you taking the time to share your experience.
Many Thanks
Michelle
Antwort von Building Materials Nationwide
Hi Sean
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that you were happy with both the speed of our service and the price.
Many Thanks
Michelle
Allowed me to order material and then…
Allowed me to order material and then waited 72 hours before calling and informing they couldn’t get the parts in for a month so would I like a refund
9. Januar 2026
Antwort von Building Materials Nationwide
Hi Luke,
Thank you for taking the time to leave a review.
Your order was placed on Friday 9th January at 14:26, after our 12 pm cut-off and late in the working day and our team do not work weekends.
While Monday 12th January was a full working day, we had other orders to manage and needed to confirm stock availability with our suppliers, which takes time.
Once supplier availability was fully confirmed, we were unfortunately advised that the parts would not be available for approximately one month.
We contacted you at 09:20 on Tuesday 13th January to explain this and to offer a full refund, which has now been processed.
We apologise for the inconvenience caused.
Many Thanks
Michelle
Website failed to create trade account…
Website failed to create trade account and order was cancelled however his was promptly resolved via a follow up call. Great service and solved issue swiftly.
12. Januar 2026
Antwort von Building Materials Nationwide
Hi Martin,
Thanks for taking the time to leave a review.
Apologies for the initial issue with setting up the trade account and the cancelled order.
We’re pleased the team was able to resolve this quickly with a follow-up call and get everything back on track.
We appreciate your patience and feedback.
Many Thanks
Michelle
as always we get great service from…
as always we get great service from mark Baggley
12. Januar 2026
Antwort von Building Materials Nationwide
Hi Wayne,
Thank you so much for the 5-star review!
We’re really pleased to hear that, as always, you received great service from Mark Baggaley.
We’ll be sure to pass on your kind words to him.
We truly appreciate your continued support and look forward to helping you again soon.
Many Thanks
Michelle
Very fast delivery within 2 days…
Very fast delivery within 2 days without any issues. Great job.
6. Januar 2026
Antwort von Building Materials Nationwide
Hi Roshan,
Thank you for your great feedback!
We’re delighted to hear that your order arrived so quickly and without any issues.
We really appreciate you taking the time to share your experience and look forward to serving you again.
Many thanks
Michelle
I'm very disappointed with your…
I'm very disappointed with your service, I placed an order since last Saturday and up until today I haven't gotten any information of when my materials will be delivered, this is absolutely poor service, I called twice or so and they kept telling me the person incharge of my order is not on sit, for crying out loud the client is on my neck and they're demanding an answer but I can't give them because I don't know what to say. Today is Tuesday 6/01/2026 no emails no call and no date of delivery just poor service.
3. Januar 2026
Antwort von Building Materials Nationwide
Hi Tempitope,
We’re sorry for the frustration and inconvenience caused.
Our offices were closed over the Christmas period, with our first trading day back on Monday 5th January.
After reopening, there was a short delay in contacting you while we worked through a backlog of orders from the Christmas period and sourced stock for your order, we acknowledge that our communication could have been clearer during this time.
On Wednesday, Steve from our team spoke with you and explained that there was no local stock of 3m boards available. It was agreed that we would supply 2.7m boards instead, along with a refund for the price difference. You confirmed you were happy to proceed, and the order is now scheduled for delivery.
We apologise again for the inconvenience and appreciate your patience and appreciate your patience while we worked to find a suitable solution.
Many Thanks
Michelle
Clear and simple registration process
Clear and simple registration process . Comprehensive web site easy to navigate . Competitive pricing and good communication post ordering - what’s not to like !
10. Dezember 2025
Antwort von Building Materials Nationwide
Hi Meb,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the registration process straightforward and our website easy to navigate.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Many Thanks
Michelle
A super fast delivery and the driver…
A super fast delivery and the driver was a very helpful.
9. November 2025
Antwort von Building Materials Nationwide
Hi Aušra
Thank you so much for taking the time to share your experience with us!
We’re thrilled to hear that your delivery arrived super fast and that our driver was helpful during the process.
Many Thanks
Michelle
Still No Refund – Extremely Frustrating Experience
I placed Order #000129589 on 27/11/2025 for £176.36, and the company cancelled it. Today is 07/12/2025, and I still haven’t received my refund.
I contacted Building Materials Nationwide several times by email. Every time they replied with the same generic message saying that “everything is fine” and the refund is being processed, and that I should receive my money within 3–5 business days. Well, those deadlines have passed more than once.
I am tired of chasing them and repeatedly asking them to check the refund status. At this point it starts to feel suspicious, if not borderline fraudulent. I sincerely hope this gets resolved soon, but I wouldn't wish this experience on anyone.
Think twice (or ten times) before dealing with this company.
I am giving 2 stars only because they at least respond to emails.
Update: I finally received my refund on 10/12/2025. I think that's quite a long time.
27. November 2025
Antwort von Building Materials Nationwide
Thank you for your message, and we’re sorry for the frustration this situation has caused.
We can confirm we did cancel this order due to the fact it was a retail order and was not over the amount of £750, so unfortunately this order could not be processed.
After reviewing your order it appears the refund did not complete as expected due to a system processing issue, this prevented it from finalising automatically.
To resolve this as quickly as possible, we have now manually processed the refund.
You should see the funds return to your account shortly, depending on your bank’s processing times.
We sincerely apologise for the trouble this has caused and understand how disappointing this experience must have been.
Many thanks
Michelle
BulidingMaterialsNationwide - great prices across the board
Found this supplier via Topcashback. Their prices are incredible. I spent a long time looking at various merchants and getting befuddled that they can be cheap for one item but stupid expensive for others, which meant ordering from multiple suppliers to get the best prices across a job!!
BMN are just great prices across the board. Assuming the delivery goes well, they will be my go to from now on for all large jobs.
5. Dezember 2025
Antwort von Building Materials Nationwide
Hello Matt,
Thank you so much for your detailed review!
We’re really pleased to hear that you found us through TopCashback and that our pricing made things simpler after comparing so many suppliers.
We work hard to offer consistently competitive prices across all products, so your feedback means a lot.
If you need anything at all, we’re always here to help!”
Many Thanks
Michelle
Great Service
Great Service . Delivery on time . Very friendly team always happy to help .
1. Dezember 2025
Antwort von Building Materials Nationwide
Hello Barts The Builders,
Thank you so much for your kind words!
We’re delighted to hear that you were happy with our service and that our team made a positive impression.
We truly appreciate your support and look forward to helping you again in the future!
Many Thanks
Michelle
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