Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no res... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no res... Mehr ansehen
Unternehmen hat geantwortet
We have been using Budget Pet for several years, especially to buy litter for our cat. Our orders have always been easy to make and we received our products quickly. The prices are competitive. We wou... Mehr ansehen
Unternehmen hat geantwortet
I’m a 26 year old that never even bothers to write complaints or contact service because i just usually can’t be bothered. Budget pet products tho oh my god. I’ve never been more pissed off at a custo... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience, They had a promotion that said Buy these flea drops, get one dose free, I got sucked in and ordered promptly, but the free dose was not included. After I complained, they said it... Mehr ansehen
Unternehmen hat geantwortet
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered some food for my cats and it took a while to be shipped out and it was delayed
I asked to cancel the order after waiting for 2 days and no tracking number
They said they had already packed and ready to be sent and they couldn’t do anything else and said I’ll receive the tracking number soon
I only received the tracking number in the 3rd day.. then it took a week to arrive
Said it will arrive on Fri, didn’t happen
Then said Tues, didn’t happen and finally came on wed end of day
I used to receive the products within a week but it took about 10 days to arrive this time and the price of the wet food were 10 bucks more expensive each box of 12, compared to another company, and I got a few boxes this time too
I should have checked the price elsewhere first, but I trusted budget pet products and have been ordering from them for years, but I’m utterly disappointed by this order this time
I decided to cancel all other subscriptions i have as the price is no longer competitive and the delivery takes too long

Antwort von Budgetpetproducts
They don’t answer there phones. They take for ever to deliver and I’m only 30mins away order was placed Thursday morning todays Wednesday no sign of parcel. They send parcels with couriers please and have no idea how long it will take. I have had a call back from Manager Mel and I would strongly advise not to use this company. I’ve used many other sites for years this mob are not up to speed. I will never use this company again.

Antwort von Budgetpetproducts
Standing 6 weekly order over $100. Advised 18/2 that my order was coming due on 25/2. Aramex delivery advised delivery for Friday 27th. Undelivered and no notification. On a previous occasion when delivery was due on a Friday the order was not delivered but advised that they only work Mon-Fri. Next delivery day will be Monday. Happened again this time. Sent advice to Budget but as was Fri no one to respond. Customer service is non existent and using a parcel delivery service that does not operate at weekends in this day and age is pathetic. My cats are on prescription food and I was forced to buy from my local vet as their supply ran out. Finally delivered on March 2nd from a Gold Coast address. 5 days to Sunshine Coast. Cancelled my regular standing order and have discovered that Petstock has an outlet on the Sunshine Coast and is cheaper than Budget. Also found they stock additional items and my order is now over $200 on a regular basis. Don't let "Budget" fool you unless you are looking for "budget" service. After 3 emails I still have not received a response

Antwort von Budgetpetproducts
I have been using this company for years. It used to be excellent with good prices and fast delivery times but service has declined in recent times. I gave feedback about my dissatisfaction over an order that was lodged on 16 January but did not arrive until 29 January. I had to email and message several times even to get this level of service. 13 days is far too long. I requested a response but just got a generic "thank you for your patience and understanding". As a long time customer I do not feel valued and will look to take my business elsewhere. I have given 2 stars even though my recent experience only warranted 1 star because up until the last year the company has been fine.
After writing this review Budget Pet Products contacted me and explained that it was the courier, Aramex, that was experiencing delays. I suggest that you contact customers in this sort of case so that they know what is going on and when the might expect their delivery. I have added an extra couple of stars in light of your response and in the hope that I don't experience delays of this magnitude in the future. If they do happen then I would hope I would be kept in the loop. Thank you BPP for your prompt response.

Antwort von Budgetpetproducts
Ordered on 18th January, delivery to Sydney on 27th January, how does that work ? I received a package from the USA in 5 days. Yes, they are Budget Pet Products, but 9 days delivery on the East Coast is just ridiculous - I would not recommend purchasing from this company unless you drive Sydney to Gold Coast and purchase in person.

Antwort von Budgetpetproducts
I have used this service for about 5 times on big orders. The delivery has failed on 2 times, one was over 3 weeks and the other was also over 3 weeks with multiple complaints and escalations and to get a refund was another huge hurdle.
I will not order with this service again and have gone with Petbarn, same prices, free delivery in 2 hours.

Antwort von Budgetpetproducts
Received our order promptly, I have to buy Kong toys as our Belgium Malamute has a relentless bite force & shreds most things really quickly, the Kong Wubba’s last well & I found the prices at Budget Pet Products some of the cheapest I’ve seen for Kong. Highly recommend Budget Per Products.

Antwort von Budgetpetproducts
Don't follow up with customers.
As alllllll the other people state here Aramex is just total crap.
So your shipping section on the website has no expected shipping time frames, order confirmation does not advise shipping time frames, dispatch email has a link to the tracking but still NO expected shipping time frame. So then I enquire, why am I still waiting for my delivery? Oh now I can get a shipping time frame and based on that should be arriving today.... well obviously considering that the tracking showed it still hadnt even arrived at the depot here in Victoria pretty clear it wont be getting delivered that day?
Now here I am 5 days later. Yesterday (12/01) "scanned into Melbourne depot" and then this morning, I check the tracking and theres a scan dated today (13/01) scanned into Melbourne depot. Yesterday's scan, nowhere to be seen in the history.
The promised enquiry lodged to Aramex from BPP? Well I haven't had any update at all from them. Gold members get "priority customer service" so I really feel terrible for people who aren't gold members if this is the priority customer service.
Adding insult to injury theres a sharp uptake in youtube and Facebook ads for BPP the past week - yeah awesome, maybe include free shipping *result may vary on actual delivery.
Update: 21st January - still NO delivery. Still no ETA. What "updates" I get from BPP are just stating the same information that I can see in the tracking.

Antwort von Budgetpetproducts
Good prices, but the worst delivery service. Order at least a month’s in advance, always delayed. Obviously a dodgy company relying on cheaper courier prices for business, I will now shop elsewhere - rather support a company that supports clients with a delivery fee than to wait for weeks with a constant delivery delayed message.

Antwort von Budgetpetproducts
I have found this company to be extremely good. They give a great price, the website is easy to navigate, they delivery promptly and they respond to any emails quickly. I had some products delivered recently and the plastic containers were damaged and they gave me a store credit immediately, which they did not need to as the treats were in no way damaged. I find them to be a trustworth company and will continue to use them for my pets.

Antwort von Budgetpetproducts
Absolute rip off when I returned unsuitable product, I had to pay return postage and refund was significantly less than what I paid.
Shocking business practice - I will never use this company again and will let everyone know how rubbish they are.

Antwort von Budgetpetproducts
Prices are good but I definitely try and avoid this company where possible. Terrible, slow postage. And they always request a signature which when you're rural, doesn't work.

Antwort von Budgetpetproducts
I strongly advise everyone to stay away from Budget Pet Products. Their customer service is terrible, and there’s no phone number to contact them directly.
I placed an order and clearly wrote delivery instructions: “Do not leave unattended — signature required.” Despite this, the courier company they used (Aramex) left my parcel unattended somewhere on the street, and I have no idea where it is.
When I tried to contact Budget Pet Products, there was no phone number available—only email. The next day, I received a response from someone named Alice, who said the tracking showed the parcel was left “on top of the mailbox.” I told her there was nothing there, and she even agreed that the parcel label stated “signature required.”
I asked her to either resend the order immediately or refund my money so I could purchase from a more reliable company like Pet Circle, which delivers the very next day. She said she would check with her supervisor and call me back—but that never happened. Instead, I received an email saying:
“Thanks for confirming that your parcel has not been received. We have now escalated this to the delivering courier to locate the parcel or advise where it was left. This may take 1–2 business days to complete.”
Now, I’ve received an email from Aramex Gold Coast saying:
“According to our investigations, the consignment may be damaged or lost. Please contact your sender to discuss your options.”
So now the parcel is lost, and I’m being pushed back and forth between the courier and the seller.
This is absolutely unacceptable service. My recommendation: Avoid Budget Pet Products and use a company that has proper customer service and actually follows delivery instructions.

Antwort von Budgetpetproducts
Lots of hate for this company here. My experience has only been good. Been getting 2x20kg dry dog food on auto delivery for a few years now and never had any issues apart from occasionally being a few days late. I've contacted them 2 or 3 times via their online chat thing and they've responded within a few minutes and been polite and helpful. So for me never had any issues.
As for Aramex, who seems to be their primary courier, they're probably the absolute worst courier service in Oz. Once I got something on eBay ($100 item) and it was marked as delivered, dispute with eBay ruled in sellers favour, yet it turned up over a month later. Disgraceful company and completely non-contactable . That delivery was to my mum's house, the dog food is delivered to a different suburb. Maybe the guy who delivers the food to my area is one of their better workers so I've just been lucky?

Antwort von Budgetpetproducts
To be honest, if I could leave zero stars, I would.
Ordered a bag of dog food on the 15/10/25. It is now 3/11/25 and it has still not arrived.
I asked for a refund and was basically told no as they would need to organise having the product sent back... which I don't have as it's not been delivered.
Terrible service. Do not buy from this company.
I live in Australia so should only take a few days to arrive.
They still can't even tell me when I will receive it.

Antwort von Budgetpetproducts
Been ordering from them for 5+ years, great pricing , s*itty delivery times but so be it.
However when a recent change in circumstances meant I needed to change my address to a PO Box address for delivery without warning they started charging me excessive postage $50-$100 per order all because I changed from a home address with aramex delivery vs P.O. Box which they choose to use Australia post for.
No notice at time of address change just start charging!
Seem to expect long time customers to go back and read t&cs with no prompts at time of address change.
Needless to say I’ve cancelled all future orders and have started using pet circle who will free next day delivery and free delivery to a P.O. Box!

Antwort von Budgetpetproducts
They signed me up for auto delivery without my consent. No clear notice, no confirmation, just quietly took my money again. When I tried to cancel my account (not just the auto delivery), I found there’s no cancel or unsubscribe button anywhere – which is flat-out illegal these days.
This company is sneaky, manipulative and dishonest. They make it almost impossible to delete your account. It feels like a scam hiding behind a shopping site.
Warning to others: read every fine print before buying anything here – better yet, don’t buy at all. Companies that trap customers instead of earning their trust deserve zero stars.

Antwort von Budgetpetproducts
Pretty good experience over all, four days for shipping to arrive, packaged really well. Super pleased with the prices, nothing default 😊

Antwort von Budgetpetproducts
Ordered products with express home delivery. The parcel was instead sent to the local post office for collection due to the company’s chosen delivery method. When queried, the business declined responsibility and offered no compensation. The service received did not match what was advertised or paid for.

Antwort von Budgetpetproducts
Good value and great customer service. Also love that they are Australian and family owned

Antwort von Budgetpetproducts
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