British Retro Bewertungen 

Bought a cartwheel hat thinking it would be good quality since it was three times the price of similar hats I’d purchased (and returned) elsewhere.

When it arrived, I was disappointed to find that it was identical to £10 hats sold by other retailers. Emailed and asked how I could return it and gave some feedback. The reply I got back was fairly arrogant, it said no other customers had an issue with the hat (I doubt this), they’ve sold hundreds, the price is correct and they didn’t intend to stop selling it.

I replied and advised them that I couldn’t care less a) what other customers thought and b) if they continued to sell it, I just wanted to return it.

This company markets themselves on their quality but this simply wasn’t my experience and any slight criticism makes them extremely defensive. They don’t seem to be running the most professional organisation.

This cost me almost a third of the value of the item in shipping and return costs so to have the attitude from ‘customer service’ was just the cherry on top of a bad experience.

Shocking service - you can never get a hold of them and they never reply to emails! Steer clear folks!

Bought a beautiful swing dress and petticoat last year , final got to wear it to the races this year. Comfy, light weight , well made . Delivery was quick and packaged well . I asked for advice on the style and colour of a hat which they kindly offered to go with the dress . All in all a pleasant online shopping experience, beautiful dress and petticoat, had a few Marilyn Monroe moments with the skirt which had us all laughing and giggling. I felt fab and had a few nice compliments , a different look to all the other dresses and outfits on show

Amazing dresses that fit perfectly, I cannot recommend these enough, the quality supases all the others on the market.

I ordered 2 dresses (to decide, which one fits better regarding to the real colour, sizing and pattern). Sadly (for my purse) to say, none will be returned :o)))
They fit like a glove. I appreciate the craftsmanship, relatively short delivery time (abroad - to Czech republic). You can also find variety of prints and colours on the website, so everybody can have their pick. For the customers - I'd recommend to read the sizing guide very carefully, as most of the dresses are cotton with very little elastane and would not give way (personally I'm used to wearing clothing more stretchy, so I had to take bigger size than usually). For the shop - it might be useful to place somewhere on the website, that they did not pay the VAT within the price, the shop is unable to give an IOSS number (this could help with quicker customs processing in EU). I'll definitely come back in future. Recommend to everyone! :)

Beautiful underskirt but sadly it didn’t work with the dress. I tried to start a return and it stated the item can not be returned. The web site is a little glitchy and on first attempt gave the impression that a return could not be done. After the company contacted me I tried again. Success! Thanks for contacting me. I shall be off to the post office today.

Returning customer, not just because of the quality of the clothes, but because the service is always prompt, efficient, and with good communication.

Would definitely recommend.

After my first order was disappointingly cancelled I decided to try again. I have to say that response to emails was very good and I was very happy when my second order arrived very quickly. The quality is exceptionally good and I will definitely be ordering again

Through no fault of British Retro but through the fault of Royal Mail my dress and underskirt arrived late. I had several email conversations with Belle at British Retro, she was extremely helpful.
After a few days my parcel arrived and I was delighted with the quality of my dress and underskirt.
I was also very pleased with how Belle supported me with my order throughout.
I would definitely use British Retro again.
Rose Dacey

The quality of the dresses are amazing and the customer service received is top notch.
I recently had something not quite right with an order and it was sorted super quickly and without a fuss and with real care.
Will always get my occasion dresses from here because they're just amazing!

I couldn’t recommend this brand more! The dresses and products are of outstanding quality—beautifully made with true-to-size fit. Customer service is consistently excellent, making the whole experience smooth and enjoyable. Highly recommend to anyone looking for reliable quality and great service!
This product is perfect for my Retro photoshoot.

Could not recommend more highly this business! Great quality product and Customer Service. Sizing true to details. Felt a million dollars and received so many compliments. Thank you and I will be back x

Great customer service, and the dresses and products are of high quality and are very well made. Belle and her team have been incredibly helpful. I have no hesitation in recommending this brand.

When you buy a brand new dress - especially at elevated prices, you don't expect one of its buttons to fall off the first time of wearing it - whilst it's still on your body! This is what happened. Oh well, never mind. I'll sew on the replacement button - which is what would have happened if I hadn't misplaced it. My bad. Come to put the dress on for the(whole) second time, and I remembered the missing button. Dress put back on hanger for another day. Mood: slight disappointment.
No worries, I'll contact the company and ask for them to send out a replacement
button - either gratis or I'll open my wallet and pay for one.
Well.... what masquerades as 'customer services ' or something alluding to that, could not have been less helpful if they tried. You'd think as a company that purports to sell quality British clothing, they would not sell costly dresses in which the buttons decide to kamikaze at the slightest waft of air. Were they helpful at trying to come to a solution and send me a replacement button? They couldn't be less interested, bordering on rude. Attitude adjustment required, clearly, with a return to a course entitled 'How to Keep Your Customers Happy: Basic Customer Services', strongly advised!
I wouldn't mind, but this was my third purchase from this so-called company. And my last!
Mood: disappointed.
Dress: still on its hanger, not to be worn, feeling forlorn.

It’s good quality and reliably well made: but the sizing in the last year has got much smaller. I have been buying from here since 2019 and still own all of my collection and it all still fits. I used to get an 8, now I get a 12 or 14. Just warning you so you can avoid disappointment.

Great quality dress. Ordered for my graduation, initially received the incorrect dress (similar names and colours of dresses - easy mistake to make) but all it took was one email to correct it. British Retro paid for the return of the incorrect dress and sent the new one which I received 2 days later! Speedy customer service who were so lovely and the dress fits perfectly! (Size 12) Would definitely buy from again!!

Meet all expectations and would buy again
Dress & petticoat are as described, the dress is lovely and the petticoat really helps with the volume and is confortable to wear. Size corresponds to site description, overall very satisfied and would buy again :)

Recently discovered this company and ordered one of their dresses. Sizing was perfect and the quality of the material and finish is amazing. It's so good I've just ordered from British Retro again. If you love the 1950s vibe and quality clothing at a great price, I'd highly recommend you try British Retro

Have bought a few dresses from this website now and I'm always in love with the styles. I have to knock a star off though as I feel the quality of the dresses can be hit and miss, comparing the first dress I bought to the last one I can see a slight but still noticable decline in quality of the fabric despite the prices rising.

Just made my first order, the dress looks amazing, the sign up and 10% off was easy. However the website is a nightmare! Please British retro stop the page jumping back to the first product when backing out of a product. Make the size filters work, and when you add an in-stock product then it jumps to out of stock. Then you have to clear it to select a different size. I’m stressed!