Blue Ridge Mountain Rentals Bewertungen 

Rented a two bedroom cabin outside Boone for a long weekend and it looked exactly like the photos. Check in was simple and the hot tub actually worked, which is more than I can say for some other places we have stayed. Blue Ridge Mountain Rentals even had it ready a few hours early.

We rented Hearthstone for an extended family gathering, and it was perfect. My daughter and son-in-law had the big ground-floor bedroom this year and proclaimed it to be the most beautiful room they've ever stayed in on our annual mountain trips. Being there in October this year gave us the extra joy of seeing the mountains ablaze in color through the house's many windows. One day we drove down to the Blue Ridge Parkway to a couple of overlooks to see the views, but we all agreed that nothing exceeded the views from the house itself. Amazing! To top things off, Blue Ridge Rentals was absolutely superior in all its communications with us. Things couldn't have gone smoother, and we're grateful.

We love how organized and clear Blue Ridge is in their communication. Everything runs smoothly, is delivered exactly how they say, and the accommodations are spectacular!

We stayed in the Bridgepoint cabin.
Likes, great furniture, kitchen extremely well equipped, washer and dryer works great, rental staff responsive when contacted.

NEGATIVES; light bulbs out on porch entry and interior ceiling, dirty windows and doors, fireplace is dirty, broken lawn chairs, hot tub cover is impossible to remove for elderly people, hallway floor near main bathroom is soft and gives as if rotten, tv’s not as advertised they are not smart tv’s, no ability to access our subscriptions, website indicates otherwise, junk obvious around the cabin, it needs a good deep cleaning and outside junk removed.

We did not get what we thought we paid almost $2000 for. The website needs to be updated for accuracy.

Absolutely horrible service from Blue Ridge Mountain Rentals. If you decide to get a place in the fish camp, note that the “private and exclusive access across the street was taken by Hurricane Helene”. But Blue Ridge deceitfully markets this part of Eagles Nest as having direct access across the street. Helene happened a year ago and the Eagles Nest HOA has failed to redo the access. This should be noted on every listing for the homes in the fish camp. Also, be prepared to pick up all your trash that you put in the bin outside. Bears will come and open the cheap “bear proof trash cans” and litter the entire neighborhood. And if you are here on a weekend then you get to look at all the other neighbors trash because they left before it happened and Blur Ridge fails to monitor the neighborhood and pick the trash up. 91 Stonefly is pet friendly, albeit too pet friendly to the point that the cleaning crew does a poor job in cleaning the previous dog hair up. Also, no toaster in the unit.

Renters beware. Our experience at Rustic Cedar Rock Townhome at Eagles Nest was extremely disappointing and far different from what the listing photos and description suggested. The property is actually configured as two separate, isolated townhomes side-by-side with no interior access between them, which was not clearly represented in the listing.

The overall condition of the rental reflected a serious lack of maintenance, cleanliness, and attention to guest comfort or safety. Several steps and railings were loose, damaged, or missing entirely, creating safety concerns. Many lights were inoperable, requiring the use of flashlights to navigate certain areas. Multiple sink drains did not function properly, and the lower-level HVAC system kept the area excessively cold regardless of thermostat settings.

The furnishings, bedding, and overall accommodations appeared very low quality and poorly maintained. Unfortunately, the property felt more like a neglected investment rental than a professionally managed vacation home focused on guest experience.

The most enjoyable part of our trip was leaving the property. We would not stay here again and cannot recommend it to others.

Wow!!! Our family has been vacationing to the Boone area for many years and Robins Nest was on our list to stay at for a long time, just hadn't been available to book on the dates until this stay. It's everything we imagined & more! The home lives up to it's pictures... very luxurious property! We felt like we were at a 5 star resort, beautiful in all ways and the location is perfectly centrally located for all the area activities. The yard is so peaceful with the running creek through the yard, perfect to unwind & relax with a nice book! All the rooms feel like genuine suites with their own bathroom. Our kids loved each having their own suite! Highly recommend this properly, you can't go wrong here. Thank you Blue Ridge Rentals for a smooth rental process! We hope yo stay at this property again!

This is the worst cabin I've ever stayed at! This cabin should be pulled from renting until all items have been fixed, or repaired.
1. Lower door doesn't lock, barely stays closed and has a 1/8 inch gap with a breeze blowing in. We had to sleep with our bedroom doors locked in case anyone or anything just gently pushed the door open. We used pool cues propped against door for piece of mind. I have pics.
2. Used condom and empty condom box found in lower king bedroom closet. Have pics.
3. No hot water in lower bathroom. I called and someone was sent out. Cartridge was found to be broken. Plumber was sent out without notifying us several days later as we were out being tourists. I had the cabin key. I asked them to resend plumber next day and we left keys in lockbox every day thereafter. Never came back. Busy or upset we weren't there?
4. Upper king shower door was hanging by one roller over tub. I found roller and lower guide and reattached as best I could to avoid having door shatter in tub. Have pics
5. Lower fireplace doesn't work. I called it in and no one ever came.
6.Door closest to upper fireplace, handle came off in my hand. Pushed back on. Still very loose.
7. There are 5 televisions in cabin. None of them are connected to any service. March madness in full swing, couldn't watch a single game.
8. Upper king bathroom fan/vent needs replacing. Making loud grinding noises. Have pics
9. Bottom drawer of oven can't be opened. Something blocking it. We tried but can't be opened.
10. Handle in upper king bathroom shower came off in my hand. Luckily was able to reattach.
11. Upper queen shower cartridge will need replacing soon. You must adjust handle repeatedly to get to a comfortable temp.
This cabin could be absolutely fantastic. But it appears owner and/or maintenance has left this go to crap.

I booked my daughter & son in laws honeymoon and it was a great experience. Amy the team helped me find just the right cabin and it was perfect for them. We have been staying with them since 2024 and plan on a long relationship of renting and staying with this company for future rentals.

“Don’t Even Ask!”
I should have known that any company that has this statement on their website, numerous times,
would have bad customer service.
To start our vacation, we couldn’t even get in the front door. The code to the door had never been changed from the previous occupants. And with no cell service on the top of a mountain, it took 30 minutes for us to contact Blue Mountain Rentals and for them to give us the old code – Not OUR code (AKA phone number), but some random phone number.
Then not even 24 hours in to our stay, the house was hit by lighting. Took out half the lights, the WiFi, TV and the Hot Tub. Again, back to no WiFi and it’s Saturday. So trying to explain our issue to a call center in another state, with the calls continuing to drop was a nightmare. They did call back and left a message, “If you need anything else, please give us a call back.” Even though nothing had been resolved! We waited until the heavy rain stopped and drove down the mountain to get cell service.
We were told someone would be out, but not sure when. We spent that evening with no lights on the main floor, no hot tub and no WiFi which means no cell service, no TV, and no internet
The next day they still had no idea when someone would be out. We took off for hiking. We had to leave the door unlocked bc we had no idea if they would be given the correct code.
I got a message at 4:30pm saying the hot tub was fixed, but the rest couldn’t be fixed at this time.
Get back to the cabin, and No, the hot tub wasn’t fixed. The repair guy probably just flipped the breaker and it reset it, but as soon as the hot tub was started it shut down again. So obviously he didn’t check that!
I understand that the lighting was an act of God, but the customer service was from Hell!
And then there are the beds. Absolutely the worst beds Ever. ALL OF THEM. I tried all three. We’re not big people, but my husband and I could not sleep together because the beds sunk in the middle. Same with the couch. Felt like we were setting on the floor. Just incredibly cheap furniture. This is obviously a corporate owned house. There is no way an actual owner has ever stayed here! Thank goodness we were only there for 3 nights.
I gave the property 2 starts because the view was great and the kitchen was well stocked.

Do not book here if the amenities matter to you.

We specifically chose this property because of the hot tub. It was one of the primary reasons we booked and justified paying a premium price. Upon arrival at check in, we were informed the hot tub was frozen and completely unusable. It had several inches of solid ice in it, which makes it very hard to believe this was some last minute surprise. That level of neglect does not happen overnight.

The issue was not just the broken amenity. It was the handling.

We called the after hours hotline. No response.
We followed up. No timeline.
No technician. No urgency. No meaningful communication.

For the entire stay, we were left in the dark.

When you pay nearly $3,400 for a winter stay at a property that markets a hot tub as a featured amenity, and that amenity is unavailable the entire time, that is not a small inconvenience. That materially changes the value of what you booked.

The house itself is nice, which almost makes this more frustrating. With basic pre arrival checks and basic customer service, this could have been avoided or at least handled professionally. Instead, it felt ignored.

After the stay, the compensation offered did not reflect the loss of a core advertised feature or the complete lack of responsiveness while we were on site.

If you are booking because of the amenities, understand there appears to be little verification that they are actually operational before guests arrive. And if something goes wrong, do not expect proactive communication.

Extremely disappointing experience.

DO NOT USE THIS COMPANY. there to many honorable companies that do what they say they will. This company ruined 2 days of our vacation nothing but chaos and lies with them. On our way there we were told the home we rented the amenities we rented the house for did not work. After trying to call numerous times left numerous messages to find out what they were going to do. Finally, was texted and told by Joanie that management had approved to reimburse us 500$ plus tax at check out since we paid 3400$ for a place and the amenities were not working. That was the 1st day all day TRYING to talk to someone since we were not getting what we paid for. Check in the house its dark unload unpacks after all day on the road. The next morning luckily, I did not fall when we woke up there was water coming from the ceiling puddled in the kitchen, I took videos and pictures. Went to the blue ridge cabin rental office in banner elk, at 9 spoke with Lisa showed her the pictures We could tell right off I don't think she really cared we told her about all the issues we had and she didn't seem to care told us she had to get a hold of maintenance would get back with us. Went and had breakfast lunch, walked all over Boone finally i was emailing texting asking what the heck he had groceries etc. what was going on was finally told we had to move house could not stay there so finally around 5 we got a code to a new house they gave us 4 to pick from 1 on had all the amenities we wanted. We went to house we rented repacked and loaded and moved to the new house the beds were hard as a brick the furniture not near as comfortable as what we had rented but after blowing 2 days of vacation we were tired of dealing with poor management. When we went to check I asked Joanie when we would get our reimbursement and they really should do more none of this was our fault and 2 days blown they WOULD NOT give us another night for the problems. She said management would only approve 20% off 1 night REALLY RUIN 2 DAYS OF OUR VACATION AND NOW WILL NOT EVEN DO WHAT YOU TOLD US YOU WOULD. UNBELIEVABLE. I had numerous conversations with Joanie and supposedly the customer care team who told us they would take care of this. ITS FEB AND NOTHING WE STAYED JANUARY 6.-15TH I HAVE ALL THE TEXTS, EMAILS, PICTURES AND VIDEOS WHERE WE WERE LIED TO. I AM GIVING THEM TO END OF THE MONTH TO DO WHAT THEY SAID IN THE TEXT AND EMAIL THEY WOUDL DO BEFORE I TAKE LEGAL ACTION THIS IS JUST WRONG AND THE WORSE RENTAL COMPANY. I HAVE EVER DEALT WITH AND THEY DO NOT CARE ABOUT CUSTOMERS. AGAIN YOU SPEND 3400$ FOR A VACATION AND YOU GET THIS.

Renters beware and understand the pictures you see online are no guarantee that the property you rent has a full propane tank, is clean, stink bug free, all appliances working, heat on all floors working, fireplaces, etc. I rented The Grandview in Boone and except for the view, I was extremely disappointed in my stay. I was shocked at the condition of that property during my stay. But couldn’t do much about it because the contract you sign and the thousands you pay do not guarantee anything except that you are renting a house. The contract protects Blue Ridge, their property owners and not you or your pocket. It also prohibits chargebacks and refunds.
You are lucky, if everything they put in the listing is in working order. Customer service team is great. Too bad they’re ineffective at really solving any problems. The couple of days we rented were hell. One whole floor was freezing because the propane tank was empty. One of their own employees admitted they knew it was empty a full week before we rented it because it was on the inspection report done four days before we arrived. We were promised everyday during our stay, they were coming out with the propane and of course none was ever delivered. I had to clean up spider webs and stink bugs all over the house and manage an active stinkbug infestation that was right over the dining room table in the middle of the house. Stove and oven weren’t working properly, fireplaces not working, and because no the first floor has a propane heater, no heat on the first floor.

Blue Mountain Rentals was fully aware of all these issues with enough time before we got there and addressed none of them They rented the property to us fully knowing we would have no recourse because of that excellent contract they have.

Professional and helped with the booking on the phone. The process was easy and seamless! Quality service!

Our family recently stayed at the Matney Ridge Estate in Banner elk North Carolina. This was our fourth time to stay at this home. This house has wonderful amenities and suits are growing family so well. We were very disappointed at the overall appearance and lack of cleanliness of this home with our recent visit. There was mold in the bathrooms, shower handles fell off, biofilm and sludge in the dispenser drip pan on the front of the refrigerator. Accumulated dust on the stairs, blinds hanging at the window windows, as well as kitchen chandeliers. There was an issue with the fireplace and the upstairs and downstairs filled with smoke. We had to open windows and doors for cross ventilation. Some family member started to feel sick.
I hope these issues are resolved as we would love to continue our annual visits to the Matney Ridge Estate.

Our stay was much too short to get the full benefit of all that is available to enjoy here. The cabin has all the essentials for relaxing inside or enjoying the outdoors. Hope to be able to return soon for a longer stay.

We have been staying at various cabins in the Valle Crucis area for many years through Blue Ridge Mountain rentals. We have had a great experience every tine. The cabins are clean and comfortable and we love the location. The customer service is outstanding and pricing is competitive with other rental platforms and options. We come here twice a year and always use Blue Ridge.

I've used Blue Ridge Rentals several years in a row now and they're always professional, helpful, responsive on questions, and disappear into the background when they need to. Every house I've been to has been cleaned and prepped well, I've usually not had to dip into any supplies I brought myself for the starter packs they give. Their checkin and checkout instructions (and directions to the houses) are also very straightforward.
Overall, I highly recommend them.

We just stayed at Sweet Bearadise at Eagles Nest - Unit: 951261
Check In: 12/25/2025
Check Out: 12/28/2025
Location: Banner Elk, NC

This home is absolutely beautiful. The main floor has 2 masters and an elevator. We took both of my elderly parents and our adult Children. We felt right at home. Highly tecommmed this home and Blue Ridge Rentals.

As an owner of one of the rental properties that Blue Ridge Rentals manages we are pleased with their performance. They are very attentive to our needs and always helpful to get things done for us since we live so far away. We try to maintain the home and with BRMR help we are able to get several 5 star reviews. We would highly recommend their company.