Blue Ridge Mountain Rentals Bewertungen 

Extremely Disappointed – Serious Health & Safety Issues Ignored

Our stay with Blue Ridge Mountain Rentals was extremely disappointing due to major health and safety concerns that were never properly addressed.

Shortly after arriving, we discovered a mouse infestation inside the home, including mice actively eating and contaminating our food. We immediately called and emailed the company with a video of the mice, but after 24 hours with no response, we had to call again. We were told a technician would be sent, but no one ever showed up.

On the second day of our 5-night stay, an employee came to repair a water leak. When we showed him the top bunk beds, he stated they were not safe for anyone to sleep in because they had no railing, reducing the sleeping capacity of the house.

Despite the seriousness of these issues and the impact on our trip, Blue Ridge Mountain Rentals offered only about 10% off a nearly $6,000 stay—far from adequate given the conditions and lack of proper response.

I cannot recommend renting with this company based on our experience.

Gonna have to give this a 4. Fireplace in main living space was not working. We called and reported. They came out but never told us we needed to leave a key, we assumed they had keys to get in. We were not there and the rep asked me permission to get in while we were away which was granted. We also reported a leak in upstairs bathroom sink. We called and reported the next day and never got another response from property mgmt which was disappointing. It was never communicated to us that we needed to leave our key. House was great, plenty of yard for kids, lots of animal poop, which is expected. Lots of wildlife. Nice fire pit. Beautiful river in front of the house. Very family friendly.

Love love this house! Plenty of beds, hot tub and fire pit outside! Can’t wait to come back!!!

Update…Blue Ridge responded to our complaint in a timely and effective manner. They sufficiently addressed our concerns and worked with us to find a suitable resolution. We will rent from them again.

We were notified that it was discovered that the hot tub was empty around noon on check in day and that it would not be available for our stay. The hot tub amenity was one of the main reasons we rented this house.
Then, we noticed that the basement recreation area was not getting warm. The thermostat was set to 72 but the room temp measured 55. We called and a customer service rep came out but he was not a technician so he couldn’t do anything to repair the system. On a cold Thanksgiving week, with 4 generations of family members together, we had counted on being able to use the entire house not just part of it.
Amazing views! Great space for a family!

We had a wonderful time this Thanksgiving! It was all due to a great place to relax and just enjoy family. The home had ALL the essentials and then some! Warm, cozy, but plenty of room. Close to stores, restaurants, extra activities. We have teen grandson's that loved the game room. It gave them their own space away from us adults, lol. Would definitely stay here again!
Only thing I would say is....hope you have a 4 or all wheel drive. The small road and drive could use a little smoothing out.

The communication was good with BRMR. We enjoyed where we stayed. I will say it appears the upkeep is lacking - broken chairs outside, chairs not as in the pictures. Also, I have rented with BRMR several times and request an early check-in. They do not have where you can pay and only agree to text day of if available. I never get texted about being able to check-in early. This is a service that really needs to be readjusted. Other rental companies handle it better.

We had an amazing stay at Bearly A Care Cabin over Thanksgiving! The cabin was super cozy. The kitchen was fully stocked with everything we needed. We made lots of memories in the game room. The wonderful wood burning fireplace was absolutely amazing!! We will definitely be back soon!

House was very clean and welcoming.

We had a wonderful stay at Azalea Hill cabin! The place was clean, beautifully decorated, and truly felt like a home away from home. The peaceful surroundings and stunning views made the perfect place to relax and unwind.
We couldn't have asked for a better experience and would highly recommend Azalea Hill to anyone looking for a comfortable, serene getaway. We're already looking forward to our next visit.

Great service, great properties, great people. Really a big fan of how nice of a job Blue Ridge does in creating a great guest experience.

Great for families with kids and dogs. Clearly the owners have provided a warm, comfortable space where you can relax without worrying about an active family running about. The view was incredible!

The house was very clean and amazing views.. We had Thanksgiving dinner there and the pots and pans were scratched Teflon. I am glad we brought a lot of our own pans. WE did enjoy the house otherwise.

The house was beautiful and had a great view. The kitchen was well supplied with most every item needed for cooking a Thanksgiving meal. The space was much appreciated by 5 adults and two children. We had to contact the realty office once and received an immediate response.

Great Communication. Easy making a reservation. Always make sure our stay is going well. The cabins are so nice and pleasant. Always use them for our Rental accommodations.

We enjoyed our stay. The weather didn't cooperate but that gave us more indoor family time.

Communication with Blue Ridge Mountain Rentals was quick and polite. Heavens View was clean and had a beautiful view.

The house was clean, well stocked & comfortable. The Christmas decorations added such a nice touch to help make our trip feel like a "home away from home"!

This was the cleanest, most supplied/organized cabin we have ever been to. From start to finish communication was the perfect amount. Gorgeous location

Wonderful and kind