BLAIR 

I had trouble with blair not crediting me for 2 outfits .But they finally realized they was returned.im not sure if i can trust Blair but i want to start ordering from them again .will take awhile for me to do so.I believe in 2nd chances .I do want to say this is my first and only time Blair wronged me.In over 20 yrs as their faithful costumer.

I ordered bedroom coordinates on the phone to insure that all coordinates were available. When I received e-mail confirmation, the coverlet and bedskirt were marked unavailable but they had shipped the coordinating shams and duvet cover. I immediately emailed them to cancel the order. I did not need rest of order if all items, especially two main items, were not available. They would not cancel the order -- afte many phone calls and emails. Blair took no responsibility for their inaccurate inventory. In fact, I could have ordered the coverlet three days later -- it was still showing in stock. Their option: pay the $19.99 shipping fee for an incomplete order then pay at least $9.99 to return the order after having . Lesson learned: order from Amazon where their shipping and return policies make sense. I gave Blair plenty of opportunity to do the right thing: phone calls, six e-mails. AND product quality was poor. Customer service reps I spoke with were useless and several discourteous.

I generally like shopping with Blair but find a wide range of quality. And it is not helpful that you do not get a break if you want to exchange something. So I have to pay 3 shipping costs to get a size right?

I have placed many orders with Wintersilks. Their products are very nice and their service is good. I have never had problems with returns or sizing or anything else for that matter.

I placed my order on 12/9, on the basis of its being "in stock," as confirmed by Blair's email the same day. Three days later, however, Blair sent me a "Back order" delivery date of 12/25. As of 12/29 I had neither the merchandise nor any word from Blair, and when I tried to call that day and the next, an automated voice said Blair was not accepting calls. I finally got through on 12/31, and was promised delivery the next week. Nothing yet however as of 1/5. At best Blair was not truthful when it said the merchandise was "in stock"