Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Mehr ansehen
Unternehmen hat geantwortet
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
825 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Worst experience dealing with this…
Worst experience dealing with this company. Still have not received my item and they have done nothing to get it resolved for me
Update: still no sign of my delivery
2. Dezember 2025
Antwort von BGASTORE.IE
Hello,
We are truly sorry to read about your experience, and we sincerely apologize for the frustration and disappointment this situation has caused. This is absolutely not the level of service we aim to provide.
We take your feedback very seriously. We will review your case in detail to understand what has gone wrong and to see how we can resolve this matter properly. Our intention is always to help our customers and find a solution, and we regret that this has not been your experience so far.
Thank you for taking the time to share your feedback.
Have a nice day!
Still no reply to my email
Still no reply to my email, so no, I’m not leaving a review.
11. November 2025
Antwort von BGASTORE.IE
Hi,
We’re very sorry for the delay in responding to your email. We completely understand your frustration, and this is not the level of service we aim to provide.
Please be assured that your email will be handled immediately, and our team will get back to you as soon as possible to resolve the matter.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Have a great day!
Rubbish company
Rubbish company. I've ordered several picture frames in 2025. Always took 3 weeks to deliver. My last order was on 9th December. It's 31st Dec now and still no sign of my order being delivered. No phone number to call, and tracking still states that my parcel is still in Germany since 15th Dec. Don't deal with this lot. Very quick to take your money, but don't fulfil what they promise.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Dear Eamon. Thank you for your review. As we ship out from Sweden to Ireland this normaly will take several business days exclusing the weekend. See also the delivery information on the website. There were issues due to the december rush, bad weather that no ferries could transport and an overload on parcels that had caused a big delay in deliveries. If you send us a mail with your order number we can check on the status and invertigate with the transport company. Apologies for the delay. With kind regards.
Don't order from BGA, especially if you live in Ireland
Ordered a frame on Dec 9th to be delivered to Wicklow, Ireland and despite the website stating delivery time is 2-6 working days, it still hasn't arrived. Going by the tracking, the item has touched down in several countries across Europe and hasn't even come near Ireland yet. The only replies you will get from BGA are bot replies. You will not get through to anyone who can actually look into any issues with your order. They use a .ie domain but they shouldn't even deliver to Ireland. It's been a disaster and a waste of time and money. Don't order from here especially if you live in Ireland.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Thank you for taking the time to share your feedback with us on Trustpilot.
We’re very sorry to hear about your experience and sincerely apologize for the delay in the delivery of your order. The extended transit time was unfortunately impacted by the high order volume during the Black Friday period, followed by delays related to the holiday season. We understand how frustrating this must have been and regret the inconvenience caused.
Please be assured that your feedback regarding delivery times and communication has been noted and will be shared internally so we can continue to improve our service.
If your package has still not been received, we kindly ask you to contact us directly at info@bgastore.ie
Our team will then be able to look into your specific order, review the tracking in detail, and follow up with the courier on your behalf.
Thank you again for your feedback, and we’re truly sorry that your experience did not meet expectations.
Happy holidays.
I ordered my frame a month ago and it…
I ordered my frame a month ago and it still hasn't arrived and I haven't been given an update
29. November 2025
Antwort von BGASTORE.IE
Hello,
We’re very sorry to hear about the delay with your order and that you haven’t received an update yet. We understand how frustrating this must be, and we sincerely apologize for the inconvenience.
We will take a closer look at your case as soon as possible and follow up with you directly via email to provide an update and help resolve the issue.
Thank you for bringing this to our attention. We appreciate your patience while we look into this.
Have a great day!
Mirror arrived damaged
Mirror arrived damaged. Took a week to get a response from BGA!!
26. November 2025
Antwort von BGASTORE.IE
Hello,
We are very sorry to hear that your mirror arrived damaged. This is of course unfortunate and not in line with our desired quality standards.
We also sincerely apologize for the delay in our response. During busy periods, response times can unfortunately be longer than usual, but we fully understand how frustrating this is and we are sorry for the inconvenience it has caused.
Please rest assured that your case is important to us. We will handle it as soon as possible and make sure you receive help with the next steps to resolve the issue.
Thank you for your patience and for bringing this to our attention.
Incredibly slow delivery
I received my tracking number on 1st December but my parcel arrived on the 28th December. Your courier service let you down.
29. November 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Absolutely disgraceful company !
Absolutely disgraceful company !!
I have not received my order that was supposed to arrive on dec17th I have had no update from the company or estimated delivery date!! They keep lying to me about the status etc etc!! The order is no good to me now as it was for a Christmas present!! Would not under any circumstance order a thing from this company
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
I received a damaged frame from…
I received a damaged frame from shipping I just sent a picture of it and send me a new frame with out any question also all the frames are grate and beautiful.
6. November 2025
Frame size wasn’t accurate and the…
Frame size wasn’t accurate and the parchment needed for the frame was too small very disappointing. Don’t recommended.
22. November 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We’re sorry to hear that the frame size and parchment did not meet your expectations.
We truly value your input and would like the opportunity to make this right. Please contact us at info@bgastore.ie
with photos showing the issue so our team can review and resolve it for you.
We hope to improve your experience and would greatly appreciate it if you’d consider updating your review once the matter has been resolved.
Thank you, and have a great day!
Non-existent customer service
My order was due for delivery on 16 December. I have emailed on three occasions seeking information as the tracking information tells me absolutely nothing. I received one response that customer service would respond, usually in 24 hours. That was 4 days ago. I still have no idea what has happened my delivery, but I haven’t received it! I won’t be ordering from this company again.
I am updating my review in view of the response received. You have asked me to contact you directly… I have been contacting you directly since 16 December & you have ignored all my emails bar the first one. For the record, I have emailed you once again, and I await a response .
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Thank you for letting us know and for updating your review.
We’re sorry for the inconvenience and delay you’ve experienced. We’ll review your email right away and respond accordingly to help resolve the issue as soon as possible.
Thank you for your patience and understanding.
Delivery is outrageously slow in this…
Delivery is outrageously slow in this day and age. Not an Irish company - very expensive for the quality of product they actually deliver.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hello,
We’re sorry to hear about your experience and understand your frustration with the delivery time.
Some of our products are shipped from our central warehouse or made to order, which can sometimes cause longer delivery times. We apologize that this was not clearer and that your order took longer than expected.
We’d also like to clarify that we are not an Irish company. We ship internationally, which can affect delivery times compared to local retailers.
Thank you for your feedback. It helps us improve.
Have a great day!
Dissapointing
I cannot say anything about the frame, as i simply did not ge it. Company do not take Any responsibility for it's shipping services, even if you pay more. There response is" well, we shipped it, rest we do not give a sh*t"". The frame, for last week did not move from Neuenstein in Baden-Württemberg( South Germany)- which is rather weird route to Dublin from Gävle in Sweden,makes one wonder also about the company carbon print. Anyway, I do not recommend it.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hello,
We’re really sorry to read about your experience and understand how frustrating this must have been, especially when you were expecting your frame and paid extra for shipping. That’s certainly not the impression we want to give, and we regret that the communication came across the way it did.
Shipping delays and routing issues with carriers can unfortunately occur, but we do want to look into what happened in your specific case and see what can be done.
Please send us an email at info@bgastore.ie
with your order number and details, and we’ll be happy to take a closer look and follow this up properly.
Thank you for sharing your feedback.
Good quality, easy to deal with, prompt delivery
Very happy with my experience with bgastore.ie. It is a Swedish company but the products arrived on time. They were exactly as described and of good quality. One frame I needed was an unusual size but it was a perfect fit.
18. November 2025
Payment taken, no goods delivered, only automated bot responses
***Edit: My order number is 5974892.
For clarity, I have already contacted BGA multiple times via email regarding this issue but did not receive any response, which is why I turned to Trustpilot.
I’m extremely disappointed with my experience ordering from BGA Stores.
Payment was taken in full almost a month, yet the goods have still not been delivered. My parcel was mishandled by BGA’s courier (GLS), including being falsely marked as delivered, showing a fake signature that does not correspond to the ParcelShop, and then repeatedly disappearing and reappearing in tracking.
I contacted BGA multiple times to explain the situation and was told the issue would be escalated, but I have received no meaningful follow-up or resolution, only an automated bot email. I have been left to chase GLS myself, including visiting and calling the ParcelShop on multiple occasions, taking time out of my working day.
At this point, BGA have taken my money but have not delivered the goods, and I have no confirmed delivery timeline — which is unacceptable, especially coming up to Christmas.
I would expect a retailer of this size to take ownership of courier issues and provide either confirmed delivery or a replacement/refund. Unfortunately, that has not happened.
Very disappointing experience.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hello,
Thank you for sharing your order number (5974892) and for following up on Trustpilot.
We’re very sorry for the experience you’ve had. We will now check your previous emails and continue helping you there, so we can review the case properly and follow up with a concrete resolution.
Thank you for your patience.
Have a nice day!
NO DELIVERY, NO SUPPORT. SCAM.
They do not ship the goods, they only reply to emails automatically and do not refund the money. Beware, it is a scam.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Dear Glodric. Thank you for your review. We are sorry to hear you are upset. We can asure you we are not a scam. To be able to help you please send in your order number to our customer service mail address and we for sure will dig into the situation and find a solution for you. With kind regards.
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