Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Mehr ansehen
Unternehmen hat geantwortet
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
825 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Did not receive goods
Did not receive goods. Nothing from customer service. Almost two months later now... I think my money is just gone.
21. November 2025
Antwort von BGASTORE.IE
Thank you for your feedback on Trustpilot. I’m sorry to hear that you have not yet received your package.
There was a delay due to snowstorms in some parts of Europe. However, I have checked the shipment and can see that the package is currently in Ireland.
We will follow up with the courier and send you an email with updates to help resolve this matter as quickly as possible.
We hope to resolve your concern soon.
Thank you, and have a great day!
Frame hasn’t arrived
Frame hasn’t arrived, ordered in November so way overdue now! Sent them an email a week ago and they haven’t even bothered responding! Avoid!
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hello,
We’re very sorry to hear about your experience. This is truly unfortunate and not in line with our quality standards, especially given how long you’ve been waiting for your order.
We’d really like the chance to look into this properly and help resolve the issue. Please email us at info@bgastore.ie
with your order number and details, and we will investigate what has happened and assist you as quickly as possible.
We apologise for the delay and for the lack of response you experienced. Thank you for bringing this to our attention.
Have a nice day!
Ordered on November 19th didn't receive…
Ordered on November 19th didn't receive until January 7th. One of the frames I ordered was a strip of cardboard (cardboard frame). Ended up getting what I wanted on Amazon. Happy with the other 3 frames I ordered.
19. November 2025
Antwort von BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot.
We truly value your input and appreciate you taking the time to let us know about your experience.
We kindly ask you to contact us at info@bgastore.ie so we can help facilitate and resolve your concern properly.
Our goal is always to improve our service, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your time, and have a great day!
Sent wrong size frames and no reply to…
Sent wrong size frames and no reply to any emails I’ve sent
28. November 2025
Antwort von BGASTORE.IE
Hello,
Thank you for your message and for sharing your feedback.
We have checked our records and can see that we have responded to your email previously. We kindly recommend checking your spam or junk mail folder, as our replies may occasionally end up there.
We would be more than happy to help facilitate and resolve your concern as quickly as possible. Our aim is always to improve your experience with us, and we truly value your input.
Once the matter has been resolved, we would be grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Arrived shattered
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Antwort von BGASTORE.IE
Dear Jennifer. Thank you for your review. Our apologies on the delay. As unfortunately the december rush and weather conditions added to a delay in the delivery. We will send you a personal mail with more information on the matter. With kind regards.
Delayed and disappointing
My order was delayed by weeks and customer service when I contacted was very patchy. The quality of the frames when they finally arrived was incredibly low - light, fragile and cheap materials with cheap low quality acrylic instead of glass. Would have gotten better in my local DIY store for far less and with far less trouble.
9. Dezember 2025
Antwort von BGASTORE.IE
Hello,
We’re very sorry to read about your experience. This is disappointing to hear and not the level of service or product quality we aim to deliver.
Delays of several weeks are of course frustrating, and we sincerely apologize that communication from our side felt inconsistent. That is not acceptable, and we understand how this added to your dissatisfaction.
Regarding the frames, we understand your disappointment with the materials. Some of our frames are designed to be lightweight and are therefore made with acrylic instead of glass, mainly to reduce the risk of breakage during transport. That said, we fully understand that this may not meet everyone’s expectations, and we regret that the product did not feel right for you.
We would really like the opportunity to look into your order and see what we can do to help. Please contact us at info@bgastore.ie with your order number, or reply here with the order number, so we can review your case properly.
Thank you for taking the time to share your feedback. We genuinely appreciate it, as it helps us improve.
Have a nice day!
Customer service was good in terms of…
Customer service was good in terms of responding to queries, but delivery took for ever, the quality of the product was very poor and one product was damaged.
9. Dezember 2025
Antwort von BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you were satisfied with our customer service and how your questions were handled. At the same time, we’re very sorry to learn that the delivery took longer than expected and that the product quality did not meet your expectations, including that one item arrived damaged. This is, of course, unfortunate and not in line with our quality standards.
We can confirm that your case has already been resolved, and we will take your comments seriously and use them to improve both our delivery process and product quality going forward.
Thank you again for your honest review, and we appreciate you bringing this to our attention.
Have a nice day!
Product was great but ordered the 2Dec…
Product was great but ordered the 2 Dec for Christmas and did not arrive until 5th Jan.
8. Dezember 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re glad to hear that you were happy with the product, and we sincerely apologize that the delivery did not arrive in time for Christmas. We have reviewed your order and can confirm the delay, and the shipping cost has now been refunded as a gesture of goodwill.
We hope to improve your experience moving forward and would be grateful if you would consider updating your review now that the matter has been resolved.
Thank you for your understanding, and have a great day!
FRAME SCARBOROUGH ACRYLIC GLASS BLACK 30X40 CM
Order frames on the 10/11/2025 and it’s now the 07/01/2026 & they still have not arrived. Still in Germany going by the tracker. Delivery from Sweden to Ireland should not take this long and the Christmas period is no excuse as I placed my order in early November.
Very poor communication on delivery updates & reasons for delays. I initially contacted the seller a month after the order date only to be told that it had still not left the warehouse. Frames finally arrived on the 15/01/26. The 6 frames came in two boxes that were well packed and protected in the boxes. When I opened the two boxes 2 out of the 6 frames had very poor mitre joints with large gaps. I cannot use these frames and don’t know how they managed to pass any sort of quality control? The only excuse that I can think of is there is no quality control, cause there is no sticker on any of the frames stating that they passed quality control & anybody inspecting my frames should have failed them for this reason.
I have photographs of the poor workmanship it’s just a pity that I can’t upload them to trustpilot for others to see.
7. Januar 2026
Antwort von BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. I have checked the email you sent us and have already replied to you, as I would like to follow up on the damaged frames you received and help resolve the matter.
We kindly ask you to check your email, where you will find our response requesting a photo showing the two damaged frames side by side. This will allow us to proceed with your case as quickly as possible. We will be forwarding the damaged and defective corners to the manufacturer.
We hope to improve your experience and would appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Dreadful courier company used
Dreadful courier company used.
I won't be ordering again
7. Dezember 2025
Antwort von BGASTORE.IE
Hello,
thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly ask you to contact us at info@bgastore.ie so that we can help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you and have a great day!
Took much longer than expected to…
Took much longer than expected to arrive but very happy with the the product when it arrived
16. November 2025
I am still waiting for my purchase…
I am still waiting for my purchase which I made at the end of November. It is now early January. Not happy.
29. November 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sorry for the long wait you’ve experienced.
After checking your order, we can confirm that the item Frame Vemdalen Acrylic Glass Oak 31x49 cm is a made-to-order frame, manufactured on demand. The frame was scheduled to arrive from our manufacturing warehouse in the last week of December. Due to the holiday season and backlog during that period, some incoming packages have unfortunately not yet been unpacked.
We have now flagged your order to be prioritized so it can move forward as quickly as possible.
We sincerely appreciate your patience and understanding. We hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day!
Nightmare - avoid
Ordered on the 7th December for a Christmas present and over 4 weeks later my order still hasn't arrived. Incredibly disappointed and absolutely no communication from BGA. I even got an email to say how was my order and it still hasn't arrived.
7. Dezember 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are very sorry for the frustration this situation has caused, especially as the order was intended as a Christmas present.
After checking the tracking information, we can see that there has unfortunately been no update since 23/12. We have already contacted the courier to investigate this delay and are currently awaiting their response. We will keep you informed as soon as we receive further information.
We sincerely hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your patience and understanding, and have a great day!
Product never delivered- truly…
Product never delivered- truly disappointing experience
27. November 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved.
Thank you and have a great day!
1 month later still waiting for frame…
1 month later still waiting for frame without any meaningful engagement from bgastore just chat bot emails
6. Dezember 2025
Antwort von BGASTORE.IE
We’re really sorry to hear about the long delay and understand how frustrating this experience has been. This is certainly not the level of service we aim to provide.
We are still trying to get a clear update from the courier regarding your delivery, but unfortunately we have not yet received a response from them. We will send you an email today with an update and outline the possible next steps so we can work toward a resolution as quickly as possible.
We truly hope to turn this around and improve your experience. Once the matter is resolved, we would really appreciate it if you would consider updating your review.
Thank you for your patience, and have a great day!
Poor Service
Very very disappointed with the service. We made an Order on the 5/12/2025. The estimated delivery time is 2 - 6 working days. We also paid express service. On tracking the estimated deliver date was the 15/12/2025. The Order was part of a Christmas present. As we live in Ireland we didnt expect delivery time to be 2 - 6 working days. As of the 5th January 2026 (One month) since our order the item has still not being received
5. Dezember 2025
Antwort von BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are very sorry to hear about your experience.
We would really like the opportunity to look into this matter and help resolve it for you. Please contact us at info@bgastore.ie, and we will do our best to assist you as quickly as possible.
We hope to improve your experience with us and would appreciate it if you could consider updating your review once the issue has been resolved.
Thank you, and have a great day!
Ordered on the 5th
Ordered on the 5th, back and forth for a month. 3 times due to deliver, never did. Missed Christmas (it was a sentimental present for someone). Then said it was delivered on the 2nd of December. Never delivered. Terrible service. So disappointing.
After receiving a response, only after this review was posted. I still have no resolve. No item, no refund. No reply.
Truely a terrible experience the whole way through to date
5. Dezember 2025
Antwort von BGASTORE.IE
Thank you for your feedback and for sharing your experience with us. We sincerely apologize for the long delays and for the frustration this situation has caused, especially given the sentimental importance of the order and the missed Christmas delivery.
We are also sorry for the late response. We have now resent the affidavit of non-receipt to you. Once we receive the completed affidavit, we will ensure that the case is properly handled and resolved as quickly as possible.
Thank you for your patience and understanding. We truly regret the inconvenience and are committed to finding a resolution for you.
Not clear at all that they ship from Sweden and very poor communication & customer service!
Not clear at all that their products ship from Sweden, the Irish website domain and the lack of info on the website that it’s from Sweden causes confusion. I ordered on 5th December for Christmas but still no sign (in the interim, there was also no emails to say that it had been delayed for a particular reason, not even an email to say it had been shipped. You only get the purchase confirmation email). I contacted customer care and a AI bot responded to me (whoever is telling CEOs that customers want AI in customer service is the best conman of all time because there is nothing worse!). At lease the bot gave me my tracking link and it was only then did I see that my frame had left Sweden, gone through Germany, and was marked as on the way to Ireland by 17th December. I waited but still nothing and so the day after Christmas, when I had bought a replacement present for the recipient, I then asked to speak to a human. A Sabrina replied and explained that because of the distance, plus bad stormy weather causing shipping delays, my frame had been delayed. While I totally understand that weather events are out of a company’s control, the complete lack of communication from BGA was really bad customer service. A simple email from their AI bot to explain that it had been shipped/delayed by storms/arrived in Germany/whatever stage of the journey it was on would’ve been helpful. You don’t even receive a tracking link email from BGA, I only got it because I contacted customer service. The frame finally arrived the week after Christmas on the 29th when it was supposed to be a gift. The only solution Sabrina offered me was a free return if I sent back the frame because you usually have to pay to return the item. I didn’t think this was satisfactory at all and felt that BGA should offer to refund me the shipping at the very least. When I said this to Sabrina, I got no response and it’s been radio silence since. It’s now January 4th, I got an automated email asking to review BGA and so here’s my review. Do not buy from here if it’s a gift or an urgent purchase!!
5. Dezember 2025
Antwort von BGASTORE.IE
Hello, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially when the order was intended as a gift.
We would like to sincerely apologize for the lack of follow-up after your last contact. Due to the holiday rush, severe weather conditions, and an unusually high volume of customer inquiries during that period, our response times were unfortunately longer than expected. That said, we fully acknowledge that our communication should have been clearer and more proactive.
We will make sure to look into your case and the points you’ve raised, as feedback like yours is very important for us to improve both our communication and overall customer experience.
We hope to have the opportunity to improve your experience, and we would truly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you for your time, and have a great day!
Their service is terrible
Their service is terrible. They charged €40 for what I thought would be a frame and mount but it was only the mount. It took weeks to arrive and then when I looked for a refund they charged €6+. I then got an email to say that they wouldn’t refund because it was customised! €46 for a piece of card, they are scam artists!
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hello,
We’re very sorry to hear about your experience and we truly understand how frustrating this must have been. This is certainly not the experience we want our customers to have, and we sincerely apologize for the disappointment caused.
We understand your concerns regarding the pricing, delivery time, and the refund process, and we’re sorry that this was not communicated clearly or handled in a way that met your expectations.
We would really appreciate the opportunity to look into this matter further and see how we can help. Please contact us directly by email at info@bgastore.ie, including your order number, and we’ll be happy to review your case in detail and assist you as best we can.
Thank you for taking the time to share your feedback — it helps us improve our service.
Have a great day!
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