Terrible company, I have an issue with my hot tub liner, leaking and losing water, under warranty but I can't locate the leak, there answer is they can only do something if you find the leak. Your w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great price for airbed and very good quality very useful with electric pump easy to use.it was like sleeping on a proper bed and being higher of the ground make it easier to get out of. Unfortunately... Mehr ansehen
Unternehmen hat geantwortet
Purchased single airbed. Easily inflated/deflated. It has proven to be ideal for our purpose. Item was delivered speedily and we would recommend Bestway to anyone.
Unternehmen hat geantwortet
Putting it bluntly. The 2 year warranty doesn't exist. I have reported a slow leak to the seam of my Bestway Steel Pro Max. We purchased this item May 26. It is now Sept 26 and the pool seeps water... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Kontaktinformationen
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, Vereinigtes Königreich
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3,3
Akzeptabel
2774 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I try to contact you about the…
I try to contact you about the defective pump but you don't answer me back. Thanks for nothing.
2. Juli 2026
Antwort von Bestway Store UK
Hi Florin,
Thank you for getting in touch with us regarding your recent order.
I can see that our team advised to raise a warrant claim for the item, to be able to resolve this with a replacement quickly, but I've not located a claim raised as yet.
You can do that here: https://support.bestwaystore.co.uk/troubleshooting
The team can then look into this for you as soon as possible!
Take care,
Ruth
All good thanks.
2. Juli 2026
Antwort von Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Company was fine ,using a substandard…
Company was fine ,using a substandard delivery company will hurt your reputation.
1. Juli 2026
Antwort von Bestway Store UK
We appreciate your feedback regarding the delivery service. We are actively reviewing our partners to ensure a better experience for our customers.
So far the experience has been very…
So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again it had been packed so well by bestway that so far we have found no damage to any parts. Due to a hosepipe ban we are unable to proceed with the installation of the pool.
Thank you bestway.
15. Juli 2026
Antwort von Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Returned product as husband had already…
Returned product as husband had already brought and still no refund and no reply to my emails regarding my refund
30. Juni 2026
Antwort von Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Paid £24.99 for next day delivery so it…
Paid £24.99 for next day delivery so it should have been delivered on the Friday, it was not out for delivery on the Friday. After speaking with them they couldn’t understand why it hadn’t been despatched, to be told I should expect a delivery on the Monday, Well that didn’t happen either, so I requested a refund. 2 weeks on, I’m still awaiting the refund to be processed!!! Numerous phone calls where they have lied, iv just had an advisor saying he only just put the refund to the refund department today after telling me for over a week he had already done so! Absolutely disgraceful customer service. I do not recommend at all!!!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Your Customer Service is terrible
Your Customer Service is terrible, your delivery is terrible, the pool is good. You need to look at upping your CS a 7 day response is not good enough when you are over a week late with delivery.
24. Juni 2026
Antwort von Bestway Store UK
We appreciate you sharing your feedback. We are concerned to hear about your recent experience with our customer service and delivery, especially given the delay. We are actively reviewing our processes to improve response times and ensure timely deliveries for all our customers. We are glad you are enjoying the pool.
Not had the item
Not had the item. Very disappointed. Ordered 25th June and now 16th July.
25. Juni 2026
Antwort von Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Fab pool, easy to erect - intend to leave up all year so hope it lasts for a few summers to come.
13. August 2025
The pool was delivered within the time…
The pool was delivered within the time frame and seems very sturdy and well made. The pump could be better but Will have to upgrade later as everything is out of stock at the moment
24. Juni 2026
They did not refund me for my return
They did not refund me for my return. Even thou I had proof of return details.
25. Juni 2026
Antwort von Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
keeping up with your cool.…
easy to find and simple to purchase,help was required but got the advice that I needed.
25. Juni 2026
Terrible customer service
Terrible customer service. I bought a pool which had 2 smallish holes in, then had to
Wait over 2 weeks customer services to get back to me, and they said it wasn’t covered under their warranty!! It arrived with the holes in we didn’t cut them out as they were a diamond shape
18. Juni 2026
Antwort von Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to respond to our customer service team, they would be happy to look into this for you.
Kind regards
Customer Service Team
Shocking customer service and response…
Shocking customer service and response times. Reported a faulty filter over 2 weeks ago and still not resolved. Just when we need it!
Update 17/07 - still no update from Bestway!
Update 20/07 - still no update from Bestway!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Delivery was very long from point of…
Delivery was very long from point of order. You can get next day if you order with Amazon but ordering direct was triple the delivery delivery time
24. Juni 2026
Antwort von Bestway Store UK
Good morning Kevin
I note from your order that you opted for the 5 working day delivery option, rather than the express service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.