I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Mehr ansehen
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Das sagen Bewerter
Ordered a Bathroom House tap and some shower parts, prices very competitive. They arrived next working day, and quality was great. Very pleased with purchasing experience start to finish.
A Thermostatic Bath tap and shower was ordered on 28/07 and delivered on 29/07. Unfortunately, the shower tube was dented. After calling immediately after delivery, on 29/07, and requesting repl... Mehr ansehen
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Kontaktinformationen
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Vereinigtes Königreich
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,7
Akzeptabel
576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Rubbish Quality bad return process
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
16. März 2026
Bewertung ohne vorherige Einladung
Bought a small white towel rad
Bought a small white towel rad. Decent item as per the online picture and information. I Would use this shop again
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind review! We're glad to hear the towel radiator met your expectations and matched the online description. It’s great to know you’d shop with us again—we really appreciate your support and look forward to serving you in the future!
Quick and helpful customer service
I changed my mind about a purchase and their customer service was quick and very helpful in organising an exchange.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thanks so much for your kind words! We’re really glad to hear our customer service team could help you quickly and make the exchange process smooth. If you ever need anything else, we’re always here to help 😊
Part was quick to arrive and service…
Part was quick to arrive and service was great. Thank you.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you Carol for taking the time to leave a review. We really appreciate it! :-)
Shower hose
Shower hose
Very Fast delivery Easy to place order and good quality Product.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your great review! We’re really pleased to hear you found the ordering process easy and that your shower hose arrived quickly. It’s also great to know you’re happy with the quality of the product. We appreciate your feedback and hope to help you again in the future!
Cant fault anything
Cant fault anything. Easy to order, delivered quickly and works perfectly. The Hatton 3 way shower mixer is great with hot water from the combi boiler, so much better than an electric shower
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for the fantastic feedback! We’re delighted to hear everything went smoothly—from ordering to delivery—and that your new shower is working perfectly. It’s great to know the Hatton 3 Way Shower Mixer is performing so well with your combi boiler and making such a difference compared to your electric shower. We really appreciate you taking the time to share your experience!
Great company
Great company. Needed to order something. Telephoned and received good advice. Product despatched quickly. Well priced. Thank you
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind words! We’re really glad we could help you find what you needed and that our team’s advice made the process easier. It’s great to hear your order arrived quickly and met your expectations on price too. We truly appreciate your support and look forward to helping you again in the future!
Quick delivery
Had what we wanted and delivered in good time
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind feedback! We’re really pleased to hear that we had exactly what you were looking for and that everything was delivered promptly. We appreciate you taking the time to share your experience and hope to serve you again soon.
Very helpful and extremely reasonable
Popped in on the off chance they had a showroom. They do not, but the 2 staff were very helpful and advised they had what I was after in stock and went and got it for me. I was then shown exactly how to assemble my shower rail. The shower rail was very reasonably priced, more than 50% then I had seen elsewhere, and so far has been a really good purchase. Would highly recommend.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you so much for your fantastic review!
We’re really pleased to hear that our team could help you out, even without a showroom, and get you exactly what you needed. It’s great to know the advice and demonstration made things easier when assembling your shower rail.
We’re also glad you found our pricing so competitive and that you’re happy with your purchase. Your recommendation means a lot to us—thank you for your support!
Ordered a shower rail kit and basin…
Ordered a shower rail kit and basin mixer taps, delivery was quick and the quality is great!
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your great review!
We’re delighted to hear that your shower rail kit and basin mixer taps arrived quickly and that you’re happy with the quality. That’s exactly what we aim to deliver every time.
We really appreciate your feedback and hope to assist you again in the future!
Very happy with products such a…
Very happy with products such a reasonable cost. When I received item I realised I had ordered the wrong mixer. The one we needed was not on website so called up spoke to someone straight away. was no problem sent back and they sent out replacement. I have been telling all friends and family how impressed I am with this company 😃
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you so much for your wonderful review!
We’re really pleased to hear that you’re happy with the quality and value of our products. It’s also great to know our team was able to quickly help you sort out the mixer and arrange a smooth exchange—making things easy for our customers is always our priority.
We truly appreciate you recommending us to your friends and family—that means a lot to us! We look forward to helping you again in the future 😃
Great looking products and great price
Great looking products and great price. We had a leaking part on the shower riser, emailed the company and they sent out a replacement part without any questions. Great service and will definitely use again.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with the look and value of the products. It’s also great to know our team could quickly resolve the issue with your shower riser and get a replacement part out to you without any hassle—that’s exactly the level of service we aim to provide.
We really appreciate your support and look forward to helping you again in the future!
Quick response fast delivery great…
Quick response fast delivery great products.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your fantastic review!
We’re really pleased to hear you were happy with our quick response, fast delivery, and the quality of our products. Providing a smooth and reliable service is something we always strive for.
We truly appreciate your support and look forward to helping you again in the future!
Products arrived swiftly
Products arrived swiftly, as advertised and in great packaging so no damage
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your great feedback!
We’re delighted to hear that your order arrived quickly and exactly as expected. It’s also great to know that the packaging did its job and everything reached you in perfect condition.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Great suppliers of bathrooms
Good people to work with, we only had bathrooms supplied from here, but everything was sorted quickly. Any hiccups were dealt with promptly.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you so much for your kind words and for taking the time to leave a review!
We’re really pleased to hear that you had a positive experience working with us and that everything was handled quickly and efficiently. It’s especially great to know that any hiccups were resolved promptly—that’s exactly the level of service we aim to provide.
We truly appreciate your support and hope to work with you again in the future!
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
11. April 2026
No problems
No problems, all delivered on time, and no damage delivery driver very good and the shower screen as advertised
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind review! We’re really pleased to hear everything arrived on time and in perfect condition. It’s great to know our delivery driver made a positive impression, and that you’re happy with the shower screen. We appreciate your feedback and hope to serve you again in the future.
Waste of money
Ordered a shower riser for my shower valve but it didn't fit. Asked for a refund, staff said they'd try issue one but spent days on emails suggesting other products instead of a refund. I've ended up keeping the item which is no use to me and staff at this company wasted my time on calls. I would not recommend buying from them because you'll waste your money.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
We’re sorry to hear that you’re unhappy with your experience.
From our review of your order, the issue raised relates to compatibility and the product is not suitable for your requirements. We understand how frustrating it can be when something doesn’t fit. We have a sales team available that can advise on product sizes and compatibility prior to purchase. Our listings also have this information so that you can check compatibility prior to purchasing items with Bathroom House.
Your first contact with us regarding a return was made outside of the 14-day return and cancellation period. This means a refund was no longer applicable under standard return terms. However, despite this, we understand that you chose a product that was unsuitable for your requirements and offered to accept the item back as a gesture of goodwill and provide a credit note so you wouldn’t be left out of pocket. Credit Notes are valid for 12 months from the purchase date.
We also took the time to suggest alternative options to try and help you find a suitable solution, rather than leaving you without support.
We appreciate that this may not have been the outcome you were hoping for, but we do aim to apply our policies fairly and consistently for all customers and go beyond your minimum consumer rights by offering to return the items outside of the 14 day period.
If you would still like to proceed with the return under these terms, please contact us directly and we will be happy to assist.
Delivery shortage and slow response.
I ordered a thermostatic bath filler with shower attachment plus a bath waste / overflow attachment on 26 Feb for next day delivery. Despite all being in stock when ordered, when picked the waste was out of stock. I agreed to delay delivery by one week. Shure enough one week later shower turned up but no waste. It has taken until today (15 April) following numerous emails, photos etc for them to admit that the waste was not shipped. Apparently initially all of their warehouse records etc showed that it had shipped so I guess their warehouse needs some attention.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
We’re very sorry to hear about your experience, John, and we appreciate you taking the time to share this feedback.
From what you’ve described, it’s clear that your order was not handled to the standard we expect. While we did initially advise of a delay due to stock availability, the subsequent issue with the missing item and the time it took to resolve is not acceptable.
We understand how frustrating it must have been to have to follow up multiple times and provide additional information, particularly when the item should have been supplied as part of your original order.
We are currently reviewing this internally to understand how this occurred and to prevent similar situations in future.
Thank you again for your feedback.
15+ Days Waiting - Zero Response on Faulty Oslo Shower Unit
I am extremely disappointed with the lack of after-sales support from Bathroom House. I purchased an "Oslo Chrome Deck Mounted Thermostatic 3 Way System". This unit has been plagued with issues since installation.
Initially, the diverter was faulty (which they did replace), but now the main tap has developed a significant leak that pools in the bathtub. I emailed their support team 15 days ago and to date, I have received nothing but an automated response.
What is most frustrating is their automated "warning" that sending a chaser email will move you to the back of the queue. This essentially leaves the customer in "support limbo" with a faulty, leaking product and no way to get an update.
Under the Consumer Rights Act 2015, I am entitled to a product that is of satisfactory quality and fit for purpose. This tap is neither. I am still waiting for a resolution and a replacement cartridge. I hope this public review finally prompts a response from someone in the team.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your patience, and we’re really sorry for the delay in getting back to you.
We’ve recently been working through a backlog, which has now been reduced to around 7 days. We can confirm that we have contacted you today to move things forward with your issue.
Please rest assured that we take all product concerns seriously, and we will always work to get them resolved as quickly as possible. We appreciate your understanding and the opportunity to put this right.
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