Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Mehr ansehen
Unternehmen hat geantwortet
I ordered a thermostatic bath filler with shower attachment plus a bath waste / overflow attachment on 26 Feb for next day delivery. Despite all being in stock when ordered, when picked the waste was... Mehr ansehen
Unternehmen hat geantwortet
Gorgeous taps, fantastic service, great communication and at a great price, what more could you ask for? We ordered a thermostatic bath & shower mixer tap in the sale, it looked good and it was at a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Kontaktinformationen
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Vereinigtes Königreich
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,7
Akzeptabel
568 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 86 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Bathroom-House.co.uk
Thank you so much for the great review! We are so happy to hear your order arrived quickly and that you are enjoying the product. We hope to serve you again soon
Fast delivery and great price
Fast delivery and great price. Not fitted yet but will see how it goes but looks decent quality.
27. Juni 2026
Antwort von Bathroom-House.co.uk
Thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with our pricing and the speed of your delivery. We hope everything goes smoothly when you get around to fitting your item. If you have any questions or need any assistance during the installation process, please don't hesitate to reach out to our customer support team. Thank you for your business, and we look forward to serving you again in the future.
Great service from start to finish…
Great service from start to finish ordered one day delivered next exactly as stated no hassle thank you
24. Juni 2026
Antwort von Bathroom-House.co.uk
Thank you for taking the time to leave a review :-) We're thrilled to hear you received a great service!
Hudson Reed Basin and taps
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by the manufacturer.
28. Mai 2026
Antwort von Bathroom-House.co.uk
Thank you for your feedback. We’re pleased to hear that you were happy with the quality of the Hudson Reed basin and taps, and that your order arrived quickly, especially over a weekend.
You are quite right that the basin is a substantial weight. Hudson Reed have advise that the Chrome Basin Fixing Bolts (Pair) – product code ACC020 – can be considered for installation. However, the final choice of fixings will depend on the wall type and installation method being used, so a qualified fitter may recommend alternative or additional fixings where necessary.
We appreciate you highlighting this, as it may be helpful information for future customers planning their installation.
They took payment but didn't have the…
They took payment but didn't have the product. They didn't inform me so I contacted them after 5 days. They said they would ring me back after 15 mins, they didn't. I rang them again after 3 hours and was told they didn't have the stock and the product was was not now available. They offered me a dearer product at the same price but the colour was wrong. I wanted a tumbled edge but the proffered a straigh edge. so I want my money back.
29. Mai 2026
Antwort von Bathroom-House.co.uk
Thank you for your feedback, and we’re very sorry for the frustration caused by this experience.
Unfortunately, after speaking with you today, we were unable to source a suitable alternative that matched your original requirements, including the correct colour and tumbled edge finish. We completely understand your disappointment, especially regarding the delays in communication and the inconvenience caused after your order was placed.
As discussed, we have now issued a full refund.
We sincerely apologise for the poor experience and appreciate you bringing this to our attention, as it helps us improve both our stock communication and customer service processes moving forward.
Easy ordering
Easy ordering, good communications and the item i ordered was lovely and looked more expensive than what I paid. Very pleased with my experience with this company
28. Mai 2026
Antwort von Bathroom-House.co.uk
Hi Andrea, Thank you for taking the time to leave a review, its really appreciated. We're thrilled to hear that your pleased with your experience shopping with Bathroom House :-)
Quick, efficient and helpful
Quick, efficient online service. Helpful member of your team when I had some questions prior to placing order.
26. Mai 2026
Antwort von Bathroom-House.co.uk
Thank you for your kind review! We’re so pleased to hear you found our online service quick and efficient. It’s great to know our team was able to help answer your questions before you placed your order. We really appreciate your support and look forward to assisting you again in the future.
Great experience ordering my shower
Great experience ordering my shower. First one didnt fit and the returns process was easy. Thank you
26. April 2026
Antwort von Bathroom-House.co.uk
Thank you for taking the time to share your experience - we really appreciate it :-) Thanks Amy!
Repeat customer
Repeat customer. Generally happy with the shopping experience, quality of the products, delivery, sales advice, etc. There can be a slight delay time wise in dealing with queries but they always get resolved.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your continued support and for taking the time to share your experience. We’re delighted to hear that you’ve been happy with our products, delivery, and customer service overall. We also appreciate your patience regarding response times on queries — while there can occasionally be slight delays, we always aim to make sure every issue is fully resolved. We truly value your loyalty as a repeat customer and look forward to serving you again soon.
Antwort von Bathroom-House.co.uk
Thank you so much for your kind review! We're really glad to hear your item arrived quickly and safely with no damage. We truly appreciate your support and hope to serve you again soon!
Very speedy dispatch of anti-scale…
Very speedy dispatch of anti-scale filter for instant hot water kitchen tap, and good price. Very easy to replace filter.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind feedback! We’re really pleased to hear that the anti-scale filter arrived quickly and was easy to install. It’s great to know you’re happy with both the quality and the price. If you ever need any further assistance, we’re always here to help!
Great Delivery service and qood quality…
Great Delivery service and qood quality of product
26. April 2026
Antwort von Bathroom-House.co.uk
Thank you so much for your kind words! We’re really glad you were happy with both our delivery service and the quality of the product. Your feedback means a lot to us, and we look forward to serving you again soon!
Rubbish Quality bad return process
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
16. März 2026
Bewertung ohne vorherige Einladung
Bought a small white towel rad
Bought a small white towel rad. Decent item as per the online picture and information. I Would use this shop again
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind review! We're glad to hear the towel radiator met your expectations and matched the online description. It’s great to know you’d shop with us again—we really appreciate your support and look forward to serving you in the future!
Quick and helpful customer service
I changed my mind about a purchase and their customer service was quick and very helpful in organising an exchange.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thanks so much for your kind words! We’re really glad to hear our customer service team could help you quickly and make the exchange process smooth. If you ever need anything else, we’re always here to help 😊
Part was quick to arrive and service…
Part was quick to arrive and service was great. Thank you.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you Carol for taking the time to leave a review. We really appreciate it! :-)
Shower hose
Shower hose
Very Fast delivery Easy to place order and good quality Product.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your great review! We’re really pleased to hear you found the ordering process easy and that your shower hose arrived quickly. It’s also great to know you’re happy with the quality of the product. We appreciate your feedback and hope to help you again in the future!
Cant fault anything
Cant fault anything. Easy to order, delivered quickly and works perfectly. The Hatton 3 way shower mixer is great with hot water from the combi boiler, so much better than an electric shower
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for the fantastic feedback! We’re delighted to hear everything went smoothly—from ordering to delivery—and that your new shower is working perfectly. It’s great to know the Hatton 3 Way Shower Mixer is performing so well with your combi boiler and making such a difference compared to your electric shower. We really appreciate you taking the time to share your experience!
Great company
Great company. Needed to order something. Telephoned and received good advice. Product despatched quickly. Well priced. Thank you
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind words! We’re really glad we could help you find what you needed and that our team’s advice made the process easier. It’s great to hear your order arrived quickly and met your expectations on price too. We truly appreciate your support and look forward to helping you again in the future!
Quick delivery
Had what we wanted and delivered in good time
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom-House.co.uk
Thank you for your kind feedback! We’re really pleased to hear that we had exactly what you were looking for and that everything was delivered promptly. We appreciate you taking the time to share your experience and hope to serve you again soon.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.