Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
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Das sagen Bewerter
I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... Mehr ansehen
Unternehmen hat geantwortet
Purchased a new bike from Balfe’s Sutton. Had an amazing service from Kieren who is a Shimano Sram specialist. Being new to electronic shifting he spent a lot of time explaining everything thoroughly... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Balfe's Bikes - Sutton
Vom Unternehmen geschrieben
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Vom Unternehmen geschrieben
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktinformationen
126 High Street, SM1 1LU, Sutton, Surrey, Vereinigtes Königreich
- 020 8076 7400
4,8
Hervorragend
872 Bewertungen
Bittet Kunden um Bewertungen
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Not bad
Not bad, a bit pricey but it revived a 15 year old Brompton, the bike came back cleaned as well, its now looks like a new one.
6. Februar 2026
Antwort von Balfe's Bikes - Sutton
Dear David. Thanks for the reviewI am glad your Brompton is now "As new" with regard to the price, all I can say is that we are competitavely priced with other high qulity workshops. Hope to see you again. Dave & Team Sutton
I needed to bring my bike back to the…
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought advice from a really experienced colleague from another branch. My gears are now shifting like a dream. Really grateful.
3. Februar 2026
Antwort von Balfe's Bikes - Sutton
Hi Andrea. Thanks very muck for the reiew, i, orry you had to return the bike a couple of times before the gears were fianlly working correctly. As I said sometimes it just requies a fresh perspective which we got form our colleague from another branch. Hope to see yoau again. Dave & Team Sutton
Really happy
Really happy, the wheels turned up 2days early. As usual great service in store.
4. Februar 2026
Antwort von Balfe's Bikes - Sutton
Hi Andrew. Thanks for the review, Im glad we continue tp provide a great service for you.
Dave & Team Sutton
Highly recommend Balfe's Bikes Sutton
Highly recommend Balfe's Bikes Sutton. I would never class myself as a "proper" cyclist, just enjoy riding my road bike to work. Having walked passed Balfe's many times I felt intimidated that it was for cyclists with really expensive high spec bikes.
I needed a straightforward simple repair and being fed up with inconsistent and complicated service at a major high street chain bike store, decided to call Balfe's and then pop along. They could not have been more helpful and nice to deal with, repair done quickly and efficiently, really reasonably priced. I wasn't made to feel stupid at my lack of technical bike knowledge.
Will definitely be taking my bike to Balfe's
for all of my future bike repair and servicing needs.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Balfe's Bikes - Sutton
Hi Christine. Thanks for the review and you kind comments. I am glad you found us welcoming despite initial concerns.
We dont think there is such a thing as a "proper" cyclist just cyclists (& therefore customers).
Unfortunately some cycle shops can be a little daunting, particulalrly to non male riders but as you have discovered we are not scary and are welcoming to all.
Hope to see you again soon and please tell your friends about us.
Dave and Team Sutton
Professional service.
2. Februar 2026
Antwort von Balfe's Bikes - Sutton
Hi Mariusz.
Thanks for the kind review. Very nice of you to say so. Hope to see you again.
Dave & Team Sutton
Antwort von Balfe's Bikes - Sutton
Hi Nick. Thank you for taking the time to leave a review. I am glad we were able to give you great service (With a smile). Hope to see you again soon. Dave and Team Sutton
Antwort von Balfe's Bikes - Sutton
Hi Pearl. Thanks for the glowing review while we aim for Perfection but there is always something that can be done better or something new to learn. Look forward to seeing again soon. Dave and Team Sutton
Your friendly local bike shop.
Although a part of larger operation now Sutton shop managed maintain the feel of friendly, independent local bike shop.
17. Januar 2026
Antwort von Balfe's Bikes - Sutton
HI Biking Dad. Thanks for the kind review. I am glad you like pur welcoming atmosphere. Uou would find a similar welcome in any of the 12 Balfes stores in London and the South East. But please carry on using us!!! Hope to see you again soon. Dave and Team Sutton.
Antwort von Balfe's Bikes - Sutton
Hi. Thanks for taking the time to leave a review and for your kind comments. We hope to give you excelent service again in the future. Dave and Team Sutton.
Antwort von Balfe's Bikes - Sutton
Hi Cesar, Thank you for your review, i am gald we were able to help you quickly. We look forward to seeing you again soon. Dave & Team Sutton.
Antwort von Balfe's Bikes - Sutton
Hi Catherine, thanks for the reviw, Dont forget tell all your cycling friends about our great service - Keep it Local! Dave & Team Sutton
Will charge you for work you have not arranged for
I took my bike in and asked for a simple job to change my chain and cassette which I know from experience is only a half hour job max. Their Sutton store then decided to give my bike a service as an extra which I did not ask for at the time of booking it in and charged me an hour of labour costs. This resulted in my bill being doubled in cost.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Balfe's Bikes - Sutton
Hi Sarah. I am sorry you were dissatisfied with our service on this occasion, as I know you have been happy with our work previously.
You should have been informed of the full cost when booking and I apologise if that was .not the case. A chain, cassette and cable replacement has always constituted a gear service which is £70. And It may be that you were incorrectly undercharged previously.
We value you custom and would like to offer a discount on future work as a gesture of good will.
Dave & Team Sutton
Best bike store around
From entering the store with my daughter the advice we were given was fantastic.
I returned to pay the deposit and was given options of when I could collect. The team were absolutely brilliant
24. Dezember 2025
Antwort von Balfe's Bikes - Sutton
Hi JLO Thanks for the lively review. Ia m so glad we were able to help you find the perfect bike for your daughter. I hope she enjoys it. Dave and Team Sutton
Very welcoming and professional
Very welcoming and professional, they are very good at what they’re doing. I would recommend them anytime
28. Dezember 2025
Antwort von Balfe's Bikes - Sutton
Hi. Thank you for taking time to leave a review. Its very nice to be appreciated for something we all enjoy doing. Hope to see you again. Dave and Team Sutton
quick turnaround
quick turnaround, and very friendly staff when i went in to collect my item.
24. Dezember 2025
Antwort von Balfe's Bikes - Sutton
Hi Alex. I am happy you had a gastrectomy free experience and we hope to see you again soon. Dave and Team Sutton
Dave in the Sutton store was so…
Dave in the Sutton store was so helpful. He managed to get a bike to our local store in speedy time for christmas!
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Balfe's Bikes - Sutton
Hi Katy. Glad to have helped, Hope the bike went down well. Dave & Team Sutton
Helpful and friendly service
7. Dezember 2025
Antwort von Balfe's Bikes - Sutton
Hi Paula. Thanks for the review, I am glad you found us friendly and helpful. I hope we can serve uou again soon. Dave and Team Sutton
Antwort von Balfe's Bikes - Sutton
Hi Matt thanks for the review and you recommendation let's hope we vannhelp you again soon. Dave and Team Sutton
Antwort von Balfe's Bikes - Sutton
Hi Christian I'm glad you were happy with your purchase. Hope to see you in store again soon. Dave & Team Sutton
Antwort von Balfe's Bikes - Sutton
Hi Bruno. Thanks for the review hope to see you and your friends again soon. Dave & Team Sutton.
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