Ancestry.com.au Bewertungen 

3.338
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TrustScore 3.5 von 5

3,7

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Not a great experience. Paid what i consider to be an expensive subscription for full Membership which was sold as granting access to all Australian, NZ & UK records but then was not able to view reco... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very easy to use and customer service is very friendly and understanding. Website and app are outstanding. Easy to edit. If you have a mistake there's always the helpful videos on YouTube. There are d... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I’ve been doing Family History for many years and have found a family I never knew existed. My father really did have Cousins, Aunts and Uncles and I found another family who never knew we existed thr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Like - Regular additions to my DNA Tree Like - Photos that can be Downloaded - both Grandparents Homes burnt in 1939 Black Friday Fires. Dislike - when system changes what I have written into t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Verband, Verein oder Organisation

Über Ancestry.com.au

Vom Unternehmen geschrieben

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

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3,7

Akzeptabel

TrustScore 3.5 von 5

3338 Bewertungen

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3,7

Alle Bewertungen

(3.338)

333 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Never give up researching

I have used Ancestry for many years in my family history research, but one of my most rewarding experiences came recently while researching a family history for a book.
Through records found on Ancestry, I was able to trace a branch of the family that had emigrated to the United States from Latvia more than a century ago. Over the generations, contact between that branch and relatives elsewhere in the world had been completely lost.
The research led to living descendants who had not known of each other's existence. Contact was established, family stories and photographs were exchanged, and relatives separated by generations and continents were able to meet one another for the first time through a Zoom gathering.
For me, this is what family history research is really about. It is not simply finding names and dates in old records; sometimes those records can reconnect people in the present. Ancestry helped make that possible.

29. Juli 2026
Bewertet mit 1 von 5 Sternen

I have not received my results

I have not received my results, despite asking for them numerous times and sending in a replacement test

12. August 2026
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Antwort von Ancestry.com.au

Hi Clive. We are deeply sorry for the frustrating delay in receiving your DNA results, especially after submitting a replacement kit and reaching out multiple times without a clear answer. While replacement samples typically take 6 to 8 weeks to process once received at the lab, you should never be left without progress updates.

We want to resolve this for you immediately, so please contact our Customer Support team via phone or live chat. A representative will check the exact laboratory tracking status of your replacement kit, verify your account linking, and ensure your results are expedited or issue a full refund if the sample cannot be processed.

https://support.ancestry.com/s/phonesupport

Bewertet mit 3 von 5 Sternen

Double check the information you find in Ancestry as not always correct

Make sure you really check the info in Ancestry as I have found a lot of transcription errors. I currently use another website in conjuction with Ancestry because Ancestry is lacking particularly in non christian records. I also think there the DNA results are not completely true, because in my case, it is currently showing the same father connection for both my father and his brother even though they had different fathers.

12. August 2026
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Antwort von Ancestry.com.au

Hi Debbie. Thank you for sharing your feedback, and we appreciate your candid insights regarding transcription accuracy, record coverage, and your experience with DNA matching. Historical indexing relies on aging handwriting where errors can occur, which is why we always encourage members to inspect original record images and submit corrections directly on the page, while our global teams actively work to expand our non-Christian and diverse international collections.

Regarding your DNA results, full and half-relatives often share overlapping amounts of genetic material (centimorgans), which can lead our algorithm to predict identical relationship categories—such as a parental link—for individuals who share similar cM ranges. We recommend reviewing the exact shared cM amounts alongside our relationship probability charts, and we appreciate your feedback as we continue working to improve our platform.

Bewertet mit 5 von 5 Sternen

Ancestry is Pandora’s box

Ancestry has opened up the always unknown Pandora’s box. I’ve now traveled to countries to stand where my ancestors were and met family members that are so incredible that I would never of met.
Being from Australia you presume you are a convict - turns out no convicts

28. August 2025
Bewertet mit 5 von 5 Sternen

Ancestral lines confirmed

Using the ancestry.com.au DNA back-engine to confirm inter-relationships between extended members of my overall family has been very valuable. For certain well-established family lines with known connections, the common DNA confirmed what was already known using paper-trails and usual methods. For previously unknown lines it has been invaluable. So far, I have found at least five first cousins who were totally unknown.

12. August 2026
Bewertet mit 1 von 5 Sternen

We paid for a kit for myself Fay Stokes…

We paid for a kit for myself Fay Stokes and my husband Torvald Fonsboel same address 6 Station Lane Williamstown Melbourne Australia. My husband never received his advice. I was asked to go again as my first attempt wasn't successful. Redid the saliva test sent it back but have not received anyt advice either.

6. Oktober 2025
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Antwort von Ancestry.com.au

Hi Fay. Thank you for bringing this to our attention, Fay, and we are deeply sorry for the delay and frustration this has caused both you and Torvald. Because kits mailed together can be processed on different timelines at our laboratory, we need to locate both of your individual accounts to track where each sample is in the system. Please reach out directly to our Customer Support team via phone or live chat with both of your full names, email addresses, order numbers, or original kit IDs ready. An agent will immediately check the status of Torvald’s missing advice, verify the laboratory progress of your replacement test, and arrange for an expedited resolution or full refund if either sample has been lost or unable to process.

https://support.ancestry.com/s/phonesupport

Bewertet mit 5 von 5 Sternen

Very easy to navigate

Easy to follow web pages. Lots of records available, although I get a little annoyed when looking at family trees that others have posted, you select the set of trees that has the family, open one of them, and when your finished it takes you back to the original screen that shows the trees with similar surname and you then have to start again, selecting that name that has the trees associated to it, instead of stay with that set from the start., otherwise, its a great site

11. August 2026
Bewertet mit 4 von 5 Sternen

Overall

Overall, enjoy using the Ancestry site, however, I find it annoying when updating information is updated.

Previously, when you added a new hint to a person, you used to be able to view their spouse and children on the same page. Now one has to jump back and forth to confirm that one has the right person.

Overall, enjoy using the site and receiving hints every week.
Tuesday, August 11, 2026

11. August 2026
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Antwort von Ancestry.com.au

Thank you so much for the review and for sharing your honest feedback! We're thrilled to hear that you overall enjoy using Ancestry and look forward to receiving your weekly hints.

We completely understand how frustrating changes to the user interface can be, especially when they add extra clicks to your research workflow. Being able to see spouses and children on the same page when reviewing hints is crucial for confirming you have the right family match quickly.

We appreciate you bringing this specific detail to our attention. Feedback from dedicated members like you helps our product team understand what features matter most as we continue making updates. Thank you for being a part of the Ancestry community, and happy building on your tree!

Bewertet mit 4 von 5 Sternen

Hints are a great idea

Hints are a great idea as most of my ancestors are in UK and we cannot keep travelling to there every time we receive new information.

11. August 2026
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Antwort von Ancestry.com.au

Thank you so much for sharing this! That is the absolute magic of online records—being able to jump from parish registers in Yorkshire straight over to census logs in Scotland or military records in London without having to book a flight across the pond every time a new lead pops up. We're so glad the hint system is saving you time, travel, and helping you build your UK roots right from home. Happy researching!

Bewertet mit 4 von 5 Sternen

I found out more about my family…

I found out more about my family members confirming my thoughts.

9. August 2026
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Antwort von Ancestry.com.au

Thank you for the review! That is one of the absolute best parts of researching your tree—there is nothing quite like finding a document that confirms a long-held family hunch or story was spot on all along. We are so glad Ancestry could help you connect those dots and bring your family's history into focus. Happy researching!

Bewertet mit 5 von 5 Sternen

A fascinating & surprising experience!

I've been subscribing to Ancestry for a couple of years, having completed a DNA test. It's been a fascinating and revealing journey to date! I wish my late father could have known about my discoveries of his family history.
I always suspected we had solid ties to Scotland. It appears we have illegitimate but nevertheless 'royal' connections to two Scottish kings and a Danish princess!
It's also been amazing to learn so much more about my mother's family history. Ancestry has been able to access German records going back to the 14th and 15th centuries (not available when I joined).
I now have over 3,000 people on my family tree! It's really becoming a little 'unwieldy", however, you can easily trace the particular lines to the present day.
I would highly recommend Ancestry to anyone interested in their family tree, and in understanding 'where they have come from'!

9. August 2026
Bewertet mit 5 von 5 Sternen

Ancestry Helps You Build Your Family Tree.

Ancestry has been a tremendous help in discovering our ancestors and being able to connect with long lost family members. The amount of information on Ancestry is unbelievable! The Ancestry site is easy to use. Easy to share so that other family members can become contributors to the family tree. If you want to delve into family connections and discover your roots, then Ancestry is the go to site.

9. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I found my Grand-father and was able to help another person find her father.

I found my Grand-father (with 95% certainty) and, along the way, found several 2nd cousins, one of which did not know who her father was. We eventually found her half-sister, so she was able to know her birth family background.
I also discovered a number of misconceptions in my extended family and several newspaper stories of interest.

10. August 2025
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Antwort von Ancestry.com.au

What an incredible journey of discovery! Finding a long-lost grandfather is a major milestone on its own, but helping a second cousin connect with her half-sister and discover her birth family is truly life-changing.

Stories like yours are why we do what we do. Uncovering newspaper articles, clearing up family lore, and reuniting family branches bring history to life in the most powerful way. Thank you so much for sharing your story, for taking the time to leave a review, and for being such a dedicated researcher in the Ancestry community!

Bewertet mit 4 von 5 Sternen

In my experience Ancestry keeps adding…

In my experience Ancestry keeps adding improvements

8. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Ancestry.com.au

Thank you so much for the review! We're constantly working behind the scenes to update our tools, expand our records database, and refine the site experience. It's wonderful to hear that these continuous improvements are making a positive difference in your research. Thanks for being part of the Ancestry community, and happy tree building!

Bewertet mit 5 von 5 Sternen

My ancestry journey

Before joining Ancestry I knew very little about my bio family, scanty knowledge only from my mum
Over the last 5 years as an Ancestry member I have discovered so much!
You do need to evaluate your green leaf hints carefully though, many trees have wrong information
I learnt this the hard way now I’m going through & getting records that back up those hints
If they aren’t there I delete the person & try again
Having my dna done also led to a few surprises both maternal & paternal ones too!

8. August 2026

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