Not a great experience. Paid what i consider to be an expensive subscription for full Membership which was sold as granting access to all Australian, NZ & UK records but then was not able to view reco... Mehr ansehen
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Das sagen Bewerter
Very easy to use and customer service is very friendly and understanding. Website and app are outstanding. Easy to edit. If you have a mistake there's always the helpful videos on YouTube. There are d... Mehr ansehen
I’ve been doing Family History for many years and have found a family I never knew existed. My father really did have Cousins, Aunts and Uncles and I found another family who never knew we existed thr... Mehr ansehen
Unternehmen hat geantwortet
Like - Regular additions to my DNA Tree Like - Photos that can be Downloaded - both Grandparents Homes burnt in 1939 Black Friday Fires. Dislike - when system changes what I have written into t... Mehr ansehen
Unternehmen hat geantwortet
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Über Ancestry.com.au
Vom Unternehmen geschrieben
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
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Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
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Das haben sich andere Leute angesehen
A long-time user
I have been using Ancestry for over 20 years. Over that time the ever-growing digital records I have had access to through this platform has grown my tree in depth and detail I could not have imagined when I started out all those years ago. Inconsistencies in the details in my early research have been resolved, and new avenues of research have been uncovered.
8. August 2026
As I have fairly common family…
As I have fairly common family surnames, I found having my DNA tested, helped to verify that I was on the 'right' track.
Tips can be helpful, but I find research for records is also required.
8. August 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I’ve really enjoyed investigating these…
I’ve really enjoyed investigating these new connections that Ancestry has been highlighting. It has been a pleasing confirmation of my research but also highlighted American connections I haven’t seen before.
8. Juli 2026
Antwort von Ancestry.com.au
Hi Genevieve,
Thank you so much for the 5-star review! We are delighted to hear how much you have enjoyed exploring those new connections. There is nothing quite like having your hard work validated while uncovering exciting branches of family across the globe you hadn’t seen before. We wish you continued success and many more wonderful discoveries as you trace your American connections!
Ancestry Team
unhappy
I have been a member since 2008 and have been satisfied with information. However I signed up with printing of family profile could be printed including photos. Now this is not available, profile page is currently disgraceful and I am considering my membership.
Can someone advise me on how to print including photos. Thank You.
17. August 2025
Antwort von Ancestry.com.au
Thank you for reaching out to us. We are sorry to hear that you are disappointed at the fact that when you print your family tree from Ancestry, profile photos are not included. We appreciate you sharing this feedback with us and will relay it to the appropriate team for consideration. If you'd like to order a professionally printed copy, we can recommend our printing partner, MyCanvas. You can learn more about this topic by clicking the link below.
https://support.ancestry.com.au/s/article/Printing-a-Family-Tree
If you would like to discuss this matter with us over the phone, you can give us a call on the number listed below.
+61 1800 979 547
Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST
Update: We just wanted to let you know here that we've since followed up with you on this matter via email. We look forward to hearing back from you.
It Gets Easier the more you do.
I have been working on my family tree for years and now, because there are so many others doing the same thing, we get all the hints from others. After a break, I come back and find these hints waiting for me. It is a lot easier to get the right info than it used to be.
7. August 2026
Can always do better
Generally it’s good but I’m always looking for improvements with interpreting DNA matches. The addition of new data to check for family members is also critical.
7. August 2026
Antwort von Ancestry.com.au
Thank you for the thoughtful review and feedback! We are always working to refine our DNA tools and make match interpretations clearer, as well as expanding our database so you have fresh records and potential connections to explore. Insights like yours help us focus on what matters most to our researchers. Thanks for being part of the Ancestry community, and happy tree building!
Hmmmm had to select 5 star
Hmmmm had to select 5 star - but they get a 1 Star or trust pilot review wont publish
Ancestry is Expensive and then they add pro-tools as an extra monthly cost, things that are included in MyHeritage base subscription. I hate paying extra for protools, things I used to have for free , but theyve carved functions out of the base subcription that now attract a monthly fee - They removed folders from messages - no warning, making it hard to manage correspondence, message respoonse rate 5 in 100, as ancestry only notifies the recipient once - and messages stay unread forever
Huge price disparity depending on your country (USA cheap, Australia expensive every time)
6. August 2026
I have tried & tried to get you to…
I have tried & tried to get you to correct my account which I am still paying . I can't get into Ancestry and nobody is doing anything about my problem. I have been in touch with Consumer Affairs and nothing is happening. Previously everything was just great but now I wound'nt recommend you to anyone wanting to join. Maybe now I will get some answers. Having updated my subscription I thought I would be ok but not the case Bev Kelly/Waterman.
4. August 2026
Antwort von Ancestry.com.au
Hi Bev and thank you very much for reaching out to us with this review. We are very sorry to hear that you are having issues getting into your account for some time now and the matter is still not resolved.
We can understand how frustrating and disappointing this must be and are eager to take a closer look into this for you. We can see that two-step verification is enabled on your account so we've gone ahead and sent you a verification code to your email address. Please send the code to us via email (socialsupport@ancestry.com) along with a quick synopsis of the issue and once the account is verified, we'll then be able to open your account and begin working towards a resolution. We want to assure you that we are anxious to make sure you receive the support you deserve.
The biggest and best data base for…
The biggest and best data base for genealogy and DNA, use it every day and have been a subscriber since 2012. Easy to navigate, but tree owners need to understand that they MUST verify details before copying to their trees - unfortunately there are a lot of incorrect public trees on Ancestry because people just add facts without checking them, this leads to a lot of disinformation being circulated and copied. Ancestry subscriptions (particularly the World and All Content packages) are expensive but they do have a lot to offer. I would have given 5 stars if there were more Asian ancestry content. Though I also subscribe to other genealogy sites, Ancestry is still my prioritized go-to for genealogy & DNA.
8. Juli 2026
Antwort von Ancestry.com.au
Thank you so much for being such a loyal subscriber since 2012 and making Ancestry your daily go-to for genealogy and DNA research!
We really appreciate your honest and thoughtful review. You raised a crucial point that every experienced researcher knows well—verifying facts before copying tree details is so important for keeping family histories accurate. We also hear your feedback regarding subscription value and the need for expanded Asian ancestry records; expanding global coverage and adding diverse collections remains a key focus as we grow our database.
Thank you for your dedication to building accurate trees and for being such a valued part of the Ancestry community for over a decade. Happy researching!
Thru Lines and two step ID
I object to enabling two step verification to look at Thru Linest. Ridiculous, what reason?.
5. August 2026
Antwort von Ancestry.com.au
Thanks so much for your recent review! We appreciate you taking the time to share your feedback. It'll be up to you whether or not you wish to use Two-step Verification; however, please note that this security feature will be required to view DNA Matches and other features that use DNa Match information, including ThruLines.
To offer some further insight into this, having Two-Step Verification as a requirement to view DNA Match information is part of our ongoing efforts to protect yours (and all of our users') information and enhance the security of your account. Please note that when signing in, if you select "Remember this device" when inputting the code, you won't be asked for the code again for several weeks. You can find out more about this here: https://support.ancestry.com.au/s/article/Two-step-Verification
We hope that this information can help to address your concerns, and we wish you every success in your research moving forward.
An amazing discovery …
I only knew my father's and his mothers name and met him for 15 minutes when 8. I asked my closest unknown cousin how we were related and she had her sister respond and she offered to do research for me as she was a long time Ancestry researcher. Over time she and an aunt found the birth certificate of my father but the man on the certificate wasn't DNA related to me but their family was.My father's mother died when he was 8 and he was adopted - we found that family then using their name he married but ran away from her and changed his name (3 changes) and married my mother. We found he was born out of wedlock and as yet not discovered my grandfather, but found my father's half sister on my father's DNA father's side and a half siter on his mother's side. We discovered a piece of music he wrote in the Canberra Library in 1937. The man on his birth certificate also changed his name 3 times so a totally confusing search on Ancestry over many years but impossible without the hints from Ancestry. I don't care how I got here just very grateful I was and now I can follow where different amazing DNA traits were from - eternally grateful to Ancestry. Elaine
20. Dezember 2025
My Ancestry Journey
I have loved my Ancestry journey over a long period of time now. I have learned about relatives and places they lived and found so many connections that I had no idea about.
7. August 2026
Thru Lines
Thrulines using DNA matches has given more than just the hints. One match gave me a lot of info from an Australian on a convict ancestor, while another, an American, has led me to change my tree! Who would have thought a very distant relative in the States had requested a copy of my great grandmother's Australian death certificate only to reveal to the Australians that she was from Ireland, not England, as everyone assumed!
15. Juni 2026
Suggested hints don't relate to the…
Suggested hints don't relate to the person;
Insufficient information in hints that do not have supporting documents to be able to confirm the same person;
New format to print tree is too small font to read, cannot identify male or female;
New format display of hints clumsy to use
7. August 2026
Antwort von Ancestry.com.au
Hi there, and thanks so much for taking the time to share your feedback with us. We appreciate you choosing Ancestry to help you in your research, though we're sorry to learn of any frustration when exploring your tree lately.
On the topic of Hints, we host upwards of 65 billion records and more than 130 million family trees, and add millions of new records each week. This is a lot of information to search through, so Hints are designed to offer some suggestions of records based on information you enter into your tree, like names, dates, and locations. Hints aren't always going to be right for your tree, and when this occurs, you can select "no" when deciding if it should be saved to your tree or not. We are sorry to hear of any trouble with reviewing your hints using the new layout as well, though, and should it help, you can find some additional information about the change here: https://www.ancestry.com.au/c/ancestry-blog/ancestry-news/redesigned-record-page-fosters-easier-discoveries
We hope this can assist you in making the most of your Hints moving forward.
We appreciate you taking the time to share your experience with printing your tree as well. We'd love to learn more about how we can improve that feature, and if you're interested, you can share additional suggestions with us here: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709
Thanks again for getting in touch to share your feedback with us. We wish you a wonderful evening and all the best in your continued research!
Who was William Hudgson
There are still so many things I don't know about William Hudgson born about 1819.
He joined the army in 1840 and sailed to Australia as a guard on board the Lord Lyndock in 1841.
He married (as Henry Hodgson) in 1843 to Ann Lutman (or maybe Ann Luikman), she used the name Norah Lookman when she married.
On their sons wedding register her has written her name as Ann Luikman, so I/we beleive that was her true name.
He died in India in 1853.
As William Hudgson came here as a guard I have been unable to find who his parents were?
7. August 2025
Antwort von Ancestry.com.au
Thanks for reaching out to us with this review, Lawrence. We're sorry that the fact you have been unable to find William's parents has caused such a negative experience for you. If you haven't checked them out yet, we have live webinars weekly, hosted by research experts like Crista Cowan, that we hope can offer some tips to help you piece things together. You can watch these back through the link below. Research strategies are also detailed in the following guide: https://support.ancestry.com.au/s/article/Overcoming-Roadblocks-in-Your-Research.
We hope these can be a big help!
https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu
Not as good as it was
I am a long time member and have seen the product deteriorate over time. Used to be the best now it appears only interested in getting new members. No discounts for long term. Keep changing things that aren't broken instead of fixing the things that are. Adding gimmicky things. Using childish names like "stickies". We are not 6 years old and another unnecessary change. If you call we always get thanked for being a member but never fix the problems. I have issues with the system going back 18 months still not fixed. The list of problems is long but no attempt to fix or explain. Staff don't have the expertise. I ask for replies and nothing comes. I have never had a call back to fix/explain/acknowledge the problems. There actually is no customer service anymore hence hard to find phone number. I am doing a review in the forlorn hope that something might change but not optimistic. Still a great product but has been spoilt
7. August 2026
Antwort von Ancestry.com.au
Thank you for taking the time to share this review with us, Paul. We are disappointed to hear that this has been your experience using Ancestry in recent times and are eager to address this with you.
You have shared some insightful and valuable feedback here in this review and we've forwarded it on to the relevant team but we'd also encourage you to submit this feedback directly to our developers via the following link too: https://ancestry.az1.qualtrics.com/jfe/form/SV_eaMJAIOG9lwk709. We want to assure you that we are alwasy eager to hear about our members experiences using Ancestry and take your feedback seriously. Real change is often enacted off the back of our members feedback so please do not think it a fruitless endeavour.
It's very disappointing to hear that you have been experiencing issues with Ancestry for a year and a half now and they have not been addressed. We can understand how frustrating this must be and are eager to take a closer look into this matter with you. Having located your account, we can see that two-step verification is enabled, so we've gone ahead and sent you a verification code to your email address. Please send the code to us via email (socialsupport@ancestry.com) along with additional details about the issues you have been experiencing and once the account is verified, we'll then be able to open your account and take a closer look into this for you. We're anxious to make sure you receive the support you need and deserved.
Also, for future reference we want to make sure you have our phone support number to hand.
+61 1800 979 547
Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST
Wishful additions
The information available for search, and the hints provided on individuals is second to none. One aspect missing in searching DNA match filters is the ability to localise your search by "Country" along with existing "Unviewed" "Common Ancestors" "new" etc. It would make trawling through all matches a lot simpler. Thank you
7. August 2026
I have found Ancestry does most of the…
I have found Ancestry does most of the work
Thank you
26. Juli 2026
13th Century family identifief
Thanks to Ancestry and all those who contribute I have been able to trace my family history into the 13th century. Amazing
8. Juli 2026
The length of time it took to get the…
The length of time it took to get the results, longer than quoted
1. Januar 2026
Antwort von Ancestry.com.au
Thank you for sharing this review with us. We're sorry for any frustration at the length of time it took for your results to be ready. Please be advised that we allow 6-8 weeks for testing, from the date a sample is marked as 'received'. If your results took longer than this, we are very sorry as we know the wait can be frustrating. We hope you are enjoying your results since receiving them and can't wait to see where they take you.
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