Not a great experience. Paid what i consider to be an expensive subscription for full Membership which was sold as granting access to all Australian, NZ & UK records but then was not able to view reco... Mehr ansehen
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Very easy to use and customer service is very friendly and understanding. Website and app are outstanding. Easy to edit. If you have a mistake there's always the helpful videos on YouTube. There are d... Mehr ansehen
I’ve been doing Family History for many years and have found a family I never knew existed. My father really did have Cousins, Aunts and Uncles and I found another family who never knew we existed thr... Mehr ansehen
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Like - Regular additions to my DNA Tree Like - Photos that can be Downloaded - both Grandparents Homes burnt in 1939 Black Friday Fires. Dislike - when system changes what I have written into t... Mehr ansehen
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Über Ancestry.com.au
Vom Unternehmen geschrieben
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
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Ancestry make it difficult for people…
Ancestry make it difficult for people to cancel their membership. I bought 2 DNA kits. One for myself and one for a friend. I tried to cancel both memberships today because if you don't cancel at least 2 days before the membership expires, they start charging exorbitant monthly fees. They made it impossible for me to cancel the second membership even though I'd paid for both from my bank account. They have insisted my friend close the account himself. I find this so unfair because if he didn't cancel, they would be charging MY account. Ancestry.com are greedy and dishonest and the most of the historical forms they provide are illegible. I'm still getting this sorted out and will provide the outcome once I've finished.
UPDATE
Ancestry got back to me. After their staff messed me and my friend around for hours yesterday. They were actually playing stupid little games with me. Keeping me waiting for long periods of time (30 minutes when typical wait time was around 8 minutes) I'd make a call from a different number and be answered within 8 minutes. They also messed my friend around when he called to sort it out. More than once, the person would stay silent on the phone, when you could see they were still on the line. I tried 3 times to do a 3 way call with them and my friend, followed all the right steps and they would pull the silent trick. Ancestry needs to either, check on their "support" team, or make sure they know what the process is.
I believe they actually do know and deliberately mess people around. My opinion of this company remains the same. They don't deserve the one star I had to give them in order to make this complaint.
Last Update
29/10/26
After receiving the information from Ancestry today, I phoned the number that was provided. Within 5 minutes I was told, the membership has been cancelled and there will be no more charges. Thank you to the young man I spoke to. He was polite and efficient.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Thanks for getting in touch, Kathy. We're sorry to hear of the back-and-forth you've encountered. We appreciate the opportunity to advise that if you ordered 2 DNA tests from your own Ancestry account and included a bundled membership when ordering those tests, only one membership will be included with that order, associated with your own account. The bundled membership will only be active on your account. If you included both kits in the same order then rest assured that cancelling your own membership should be all you need to do. Your friend should only have a membership if one was ordered via an account under their own name and email address. If the latter option is the case, we would recommend they give us a call at +61 800 979 547 so we can review their account with them and assist them with their cancellation if needs be. Thanks so much for reaching out to us so we could advise on this a little and share this contact option with you.
Awesome +AA
27. September 2026
Bewertung ohne vorherige Einladung
Absolute scam
Absolute scam. Charged for services not signed up for
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hi Matthew and thank you for reaching out to us with this review. We are sorry to hear that you incurred a charge for something you didn't sing up for and are eager to investigate this with you. Please give our team a call on the number listed below so one of our agents can offer you more tailored support.
Phone (Australia): +61 1800 979 547
Hours (AEST - Australia):
Mon–Fri: 9am – 6pm | Sat–Sun: 9am – 4pm
Very difficult to cancel subscriptions
The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the customer service, then was advised to email them. They make it very difficult to cancel csubscriptions. Other than that I’ve found the website very useful.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hi Brett,
Thank you for your review! We are glad to hear that you have found the website and information useful.
We sincerely apologize for the frustration while trying to cancel your subscription. You should not need to send an email to cancel, we are sorry for the miscommunication from our agent.
If your cancellation has not yet been resolved, please contact us by phone again so our team can ensure it is taken care of right away.
Lots of great hints etc but an easier…
Lots of great hints etc but an easier way to log in would be great (eg Face ID)
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Thank you for your review, Rachel! We are so glad to hear that you are enjoying the hints and finding them helpful. We also appreciate your feedback regarding an easier login method like Face ID, and we will be sure to pass your suggestion along to our team for future consideration.
Best of luck with your continued family history research!
Has been useful but an issue preventing…
Has been useful but an issue preventing DNA results becoming available could not be worked out after paying for 2 Tests. Searching for an adopted parents real relatives was not possible. This was extremely disappointing
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hi there, Anne! We're so sorry to hear you've been unable to see your DNA results, especially while looking for biological family. We would love to make this right and get you access as soon as possible; when you can, please reach out to our live support team using the links below, and they can assist right away. Thanks again, Anne, and have a lovely day!
Its a great app
9. September 2026
Bewertung ohne vorherige Einladung
Excellent site for tracing the family…
Excellent site for tracing the family tree. Getting a bit expensive now. So I am starting to rely on other sites that are free
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hi there, Robyn! Thank you for your kind words; we're thrilled to hear you've enjoyed using Ancestry and have found success in tracing your family tree! We'd love to hear more about your research and the discoveries you've made.
Throughout the year, we offer special sales and discounts to keep the membership cost a bit lower, while still providing you the records and features you need. You can see any of these advertised on the site, as well as sign up for promo emails to be notified as soon as one is announced. We hope these options can help you continue your valubale work with us, and we thank you again for reaching out. Have a lovely day, Robyn!
Research unavailable to view
Have been a member on and off for years. My gripe is after spending years and lots of money researching including DNA testing, much information is locked until you pay more membership. This information should be available to view as I have done the research, not Ancestry. Also many records are inaccurate in spelling making research difficult at times.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hi there, Susan, and thanks for reaching out. We know ending or chnaging your membership is a big decision, and accessing your records is an important part of that. While many record images are only available with a membership, the information you have saved from these records is still ready to view with a free account, and the records are also still attached to your tree.
If you'd prefer to see the record images as well, or are still saving a few to your device, we offer a Preserve My Tree membership at a lower monthly cost, $12 AUD. This lets you see all records currently attached to your trees and their full images; our live support teams would be happy to help you set this up, if you're interested. In the meantime, please let us know if you need any further assistance with your free account, and have a lovely day!
Finding my Whanau in England
Finding my Whanau in England, your company decided to design a website that connects families from all around the world to find each other and, lastly, charge for your services.
16. September 2026
Bewertung ohne vorherige Einladung
I have been a financial subscriber to… Ancestry
I have been a financial subscriber to Ancestry for a long time. I use Ancestry information with Family Tree Maker (also for a long time). Both programs work well together. To print a family tree is easy using the FTM click and point method.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hello PT. That is a great research tip, to use Family Tree Maker to print your family tree. Thank you for sharing. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
Antwort von Ancestry.com.au
Hello Sian. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
I want to print this out.
It's interesting. BUT I would really love to be able to print out a book like the one a Dutch family member did from the Heritage site.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hi there, Marianne! We're so glad you've enjoyed building your tree; getting to the point where you're ready to print is an exciting step! Our partner MyCanvas is a great option for printing more professionally, and we've linked their site below for you to check out, if you're interested. Have a wonderful day!
MyCanvas: https://www.mycanvas.com/ancestry
SO MANY CONNECTIONS
I LOVE THE CONNECTIONS WITH OTHER PEOPLE AND THE HINTS THAT YOU GET
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hello Tracey. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
Don't want membership I'm very distraut over findings
Don't want membership I'm very disturbed by what I found and it has triggered old memories and thoughts I was better off not knowing I want it canceled I wish I could sue for the anxiety I'm going through now ..
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hello Richard. We are sorry for the anxiety that you received from discovering your family history. You can contact us at the link below and we will be happy to cancel your subscription.
Phone Support: https://support.ancestry.com.au/s/phonesupport
Ancestry is great for family history…
Ancestry is great for family history research, it's very user friendly to use. It offers a fantastic archive of historical records from all over the world. Its genetic matching on their DNA tools made it easy to discover and connect with relatives I never even knew existed.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hello Brenda, Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
It is so much easier to access records…
It is so much easier to access records than previously.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Thank you for sharing your feedback! Accessing historic documents, military rolls, parish registers, and census data in seconds—rather than waiting weeks for microfilm or mail-in archive requests—has completely transformed how family history research is done. Happy researching!
Never give up because it will happen
I fount out who I was after being adopted out at 2 days old. At about age 10 to 12 had a feeling I didn’t belong. I found out at age 43. I now feel like I’m comfortable with my families.
Just one thing. I’m trying to add a guest to my tree and I can’t it anymore. Just wondering if you could email me how to please
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Thank you so much for sharing your story—discovering your biological roots and reaching a place of comfort with both families is a deeply meaningful milestone, and we are honored to be part of your journey. To invite a guest to your tree, open your tree and click your Tree Name in the top left, then select Tree Settings, choose the Sharing tab, and click Invite People. From there, enter their email address or username and select Guest. While system limits prevent us from sending you a direct personal email response, Ancestry's automated system will instantly deliver the invite link straight to your guest's inbox once you submit those steps!
I have been using this for about 25…
I have been using this for about 25 years now.
some records disappear every now and again.
Other things are easy to find all the time.
small country towns are not always easy going.
DNA is not always easy to understand
But I still continue to use it.
the price is a little excessive for people who continue to pay year after year.
Maybe a discount for people every 5 years or so would be good.
The older people find it hard to sign in with double checking.
Hard when you just want 1 or 2 records from a country not on the Australian set and it will cost you double what you already pay
And then the Premium an extra expense again.
I still am here though
Thanks for listening
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry.com.au
Hello Donna. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
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