Alta Graphics Bewertungen 402

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had a great experience printing my flyers here. They were super friendly, helpful, and easy to work with from start to finish. Everything was done really quickly, and the quality turned out amazing.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Alta Graphics is amazing! Awesome quality and excellent customer service!! Great communication with Martin, Katie and Alejandro. Delivery was very fast. We had a great first experience with Alta Graph... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The importance of a trusted distributor. Thankful is an understatement for the resilience, empathy, and commitment that this team had for my product. Always being available, always exercise willingnes... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Alta-graphics is the best printing services in the State of Florida.Their employees are fast and friendly. They keep their words. When they tell you that your documents will be ready in 48 hours, th... Mehr ansehen

Unternehmensdetails

  1. Druck- und Schildergeschäft
  2. B2B-Dienstleistungen

Informationen, die aus verschiedenen externen Quellen stammen

Alta Graphics was opened in 1987 offering integrated design, copying and offset printing services. In the last 25 years we have maintained our lead in integrating a broad range of digital technologies including; Digital Book Publishing, Plastic Card Manufacturing and display systems for Trade show and retail applications with expertise in Video Kiosk fabrication.

Exceptional Customer Service for your Marketing and Business Communications

Vom Unternehmen geschrieben

Experience
Our 25 years of digital printing and technologies experience ensure you of a great value and experience in your journey to utilize the best marketing tools available.
Satisfaction
We GUARANTEE you will be satisfied with your services and products - No IF's, AND's or BUTS!! Have a problem with anything? Contact our customer service team below and you will get a formal response within 1 business day.

Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

402 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Revised edition versus a reprint

I needed to do a reprint of a 31-year-old book. Of course, the electronic copy could not be found and no publisher or printer I approached wanted to take on the task of transcribing text and scanning pictures. The graphics designer at Alta Graphics advised me to do a revised edition instead of a reprint and guided me through the process of manually transcribing and scanning. I am very pleased with the quality of the custom illustrations reproduced by the graphics designer and with the overall completed product.

7. Dezember 2021
Bewertet mit 5 von 5 Sternen

Local and quick production time

Their website was easy to navigate to order my books. Prices were reasonable. Perfect local location for my needs. Very professional both online and in-person contact. Production time was great. I will use this company for future projects.

22. November 2021
Bewertet mit 1 von 5 Sternen

Terrible Customer Service is an…

Terrible Customer Service is an understatement. Never a thank you for your order and if you ask status you will be yelled at. They complain if you contact them to ask a question. Never ever been treated the way I was treated by owner and his wife.

15. November 2021
Alta Graphics-Logo

Antwort von Alta Graphics

Olga,

As the owner and production manager, I am familiar with your project from inception when you discussed the project with Katey who kept me in the loop regarding your deadline for an event scheduled for October 17.

Over the many weeks that your project was in house, you were advised that there were multiple production constraints that could impact production times that are outside our control. Due to the Covid pandemic, there are shortages of many materials where some material deliveries are more than a month late. Your project delivery was impacted by these material shortages and you were informed on multiple occasions how this could impact production times.

When I spoke to you on the phone and again in your email below, you imply that you were never informed about potential delays and expected a delivery that was not what had been discussed. We have many authors and publishing companies and produced tens of thousands of books during the same period with delays as long as 4 weeks and you are the only client that complained. All other customers understood that Covid has caused supply chain delivery problems that are outside everybody’s control.

Our call logs of incoming calls from you show that you called repeatedly more than once per day the week prior to completion. I know (I spoke to you) that your calls were to insist that we go faster and claiming that you were never informed that there were potential production delays. You repeatedly stated that our invoice and website do not clearly outline the impact of Covid on delivery times. You also complained to me because I stopped production due to a quality issue on October 10th. You insisted that I advise you specifically when it would be resolved. I told you that I did not know but rest assured that the project would be completed properly prior to the event. As we promised, your project was completed on October 12, 2021 five days prior to the event.

Rest assured, we will not display any samples of your book. Best of luck going forward. We are not able to do any future work due to the communication difficulties. I am having Alejandro prepare a link to your final artwork. He will send this in a separate email and it will include all the InDesign files and linked images as well as the production PDF. Please get these files within 90 days from receipt as the links expire.

Respectfully!

John Butler


signature_651470515

NEW ADDRESS
5055 NW 74th Ave, Unit 5 | Miami, FL 33166
305.477.1344 Ext: 125 | Fax: 305.477.0572
john@alta-graphics.com


From: Olga Echeverri - Lercos
Date: Wednesday, November 3, 2021 at 1:56 PM
To: Alejandro Arribas
Cc: order Customer Service order@alta-graphics.com, John Butler john@alta-graphics.com, Rafael Lamo - Lercos rlamo@lercos.com
Subject: CESAR ECHEVERRI GIRALDO BOOK 66252

Good afternoon Katey and Alejandro,
I wanted to share with you that we had our book launch event on October 17th as scheduled. Everything went great and we received lots of compliments regarding the book. I wanted to thank you both for being such a great support during the process. You both were very professional and it is greatly appreciated.

Nevertheless, it is a shame that moving forward we will not be recommending Alta Graphics to the many people that asks where the book was printed. We feel that with a simple “thank you for your order” and an explanation of the reason for the delay in production would have been enough to have us as a loyal customer and great promoter of your company. On the contrary, we still do not know the reason I was treated in such a horrible way and yelled at in the worst manner possible. From my part, all interactions with your company were polite and respectful. You can review every email and remember all our conversations over the phone and personally. However, I did not receive the same treatment from the owners.

Please note that your invoice (attached) mentioned 4 business days from proof approval as estimated production time and your website says that 80% of projects are shipped within 48 hours of approval. With that information we planned accordingly. We understand that problems arise and with polite and good communication we would have understood that you could not meet our expectations.

We respectfully request that our book not be displayed in your showroom or given as a sample to potential customers. No copy of our book should be used without our consent.

Finally, we would appreciate it if you could send a final pdf copy of the book.

Thank you again.

Regards,

Olga Echeverri
Lercos Distributors
+1 (877) 300-6939 Ofc
+1 (954) 873-7317 Cell
olga@lercos.com
www.lercos.com

Bewertet mit 5 von 5 Sternen

I have had a very good and…

I have had a very good and accommodating experience having my books printed by your company. You are very professional and reliable.
I will not hesitate to recommend your printing company to others!

Thanks for your friendly and kind suggestions!
Be blessed!
Dr. P. Wilson

18. Oktober 2021
Bewertet mit 5 von 5 Sternen

The Best

The service at Alta Graphics is top-notch. They helped me with everthing we needed, and delivered amazing products. We were very happy with each phase of our project from start to finish.

18. Oktober 2021
Bewertet mit 5 von 5 Sternen

Highly Recommend

My previous printer could not meet a deadline. So I got online to search printers and found Alta Graphics. They had options like 5-day turnaround and 48-hour turnaround which was the answer to my prayers. The young lady in sales was so helpful - answering all my questions and following up quickly. They finished the job early. And the product was quality work.

16. Oktober 2021
Bewertet mit 5 von 5 Sternen

Excellent Services

Alta-graphics is the best printing services in the State of Florida.Their employees are fast and friendly. They keep their words. When they tell you that your documents will be ready in 48 hours, they respect their words. If you are in a hurry, they can release you part of your works in 24 hours. Their products and services are the highest quality on the market. American Association for Taxi Cabs highly recommends Alta-graphics to any non-profit organizations, self-publishers and any types of businesses. AATC

19. Juli 2021
Bewertet mit 5 von 5 Sternen

Self-Published Hard Cover Real Estate Brochure

Alta Graphics provided us with excellent customer service, from the initial project quote, to advising us on how to accomplish what we had envisioned, to connecting with the art department (looping them in to emails) and to delivery of our finished books in the United States and Oversees. The quality of the product was fantastic - just as expected and they were patient with every proof change and responded quickly over the phone and by email to our communications. Really happy with Alta Graphics. Will absolutely use them in the future for our special book brochure projects.

12. Juli 2021

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr