Aetna Bewertungen 

I am 70 years old. I received a letter saying that my primary was no longer going to be in network, my primary and the medical facility she was working at tried repeatedly to get themselves reinstated with Aetna for some reason this did not happen. Aetna sent me a laundry list of doctors that I could choose from that the names I could not pronounce and probably couldn’t understand if I called. I am furious with that. I would advise anyone not to do business with Aetna I filed a grievance and I repeatedly called to find out the status of that grievance and no one has ever called me back. I have a serious health problem. I am a cancer survivor and I am without a doctor for four months. I am furious. I will wait four months until I can get away from Aetna during open enrollment and I hope that this doesn’t compromise my health any further than it already is but my advice to anyone stay far away from this insurance company. They are not concerned with your health or your best interest at all.

Avoid like the plague. This is the worst insurance company I've ever dealt with. I've been trying to get an MRI for 3 months. They continue to decline.

Awful customer service. they can never give you an answer regarding any simple question you have. very incompetent staff they have. Wasted an hour just trying to see if my dental insurance is active, but they keep going in circles and never giving me an answer.

Horrible experience, my parents divorce was terrible my parents fought like animals and even beat each other in front of my face and I was hit in the process.

My father and his employer which by the way he slept with his coworker and everything got ruined in my personal life. I grew up without a family basically. The courts and the police didn't do anything for me and it was terrible.

I need all my health records and Everytime I try ordering them there is always nothing but problems between the health care that is not that great and the horrible actions caused by mostly strangers and a horrible family that did nothing but fight with each other I am now 30 years old and have done nothing but work and go to school and I have been a victim of so many different crimes and the police have been absolutely useless

I was struck by a vehicle in California and was hospitalized for a few days. Although I was a pedestrian, Aetna will not cover the hospital or following treatment because they are claiming that my vehicle insurance should cover the costs. Their third party company that makes the “decisions” never documented any of the information that I gave them and now any further treatment I need for the accident is being denied. It’s a strategy and their commitment to avoid paying, which has been a common practice, but they have something coming. They’ve already been sued for this and well something bigger is coming.

Customer service obviously has no idea what they're doing. I was told an appointment I had would be covered 100% only to be billed over 180 dollars. I swear they find any loophole they can to make you pay ridiculous amounts for everything and then when confronted, no resolution. Just a fake apology.

Every time I call Aetna and speak to someone I wind up on hold for over an hour. I have been transferred multiple times, hung up on by accident, and still have not gotten any help. The worst customer service I've ever experienced. All I need to do is designate a dentist for me and my son. Worst company ever in regard to helping their customers.

Terrible company. They continue to deny my 1 year old’s well child visit of $1,800 for a pediatrician my family has seen for 4 years. I do not recommend working with this company if you have the option.

I have no idea why scores are so low. Aetna has been wonderful Will re-up next year.
I have had several other Medicare plans over the years with none being as consumer friendly as this one.

Extremely disappointing customer service. I spoke with representative AXLL 369682013 over the phone, and the experience was terrible. The representative was unhelpful, showed little interest in resolving my issue, and made an already frustrating situation even worse.

I expected professional and respectful customer service, especially when calling for help with an insurance issue. Instead, I ended the call without getting the assistance I needed.

1 star. Very poor customer service experience.

just scum. Thats all you need to know. I’ve had several plans through the years and this is by far the most nit picky company that will not cover NEEDED products and prescriptions. Unfortunately, il sure most people are in the same boat where this is a policy provided by an employer… kind of says a lot about the employer as well in my opinion…

I went to a hospital with no semi private rooms and Aetna will not pay for a private room. I went into the hospital with a highly contagious diagnosis. It was RSV. No hospital is going to put me in semi private room. I have never had this problem with regular Medicare. I currently have Aetna Medicare PPO. I can’t wait to switch back to regular Medicare. This is going to cost me over $7000.00 out of pocket.
I signed up for Aetna to save money, but in the long run it will end up costing me much more money.
Also I tried to opt out on the website and couldn’t do it. There is a place to click on that says you can, but you actually can’t. It has to be in writing. Still waiting on the form.

Worst insurance company I have ever had. They denied everything do not out for the customers on their quality of life or what they can do for it. They’re out for themselves. They won’t approve anything. I am dropping them as soon as I can.

I've been a member with the same plan since I believe 2000, no issues with my Aetna premier ppo plan. Dec 31, 2025 I was informed that would no longer be using that plan, switched me over to Aetna Medicare elite ppo. In doing so, they missed the date, leaving me uninsured for the month, it also prorated my flex spending account, because according to Aetna, I had no insurance. Now I've lost money for the year. Your customer service is the worst I've ever seen, the last agent I spoke with, couldn't even hang up his phone when we were done with him, not helping us.

My company just recently switched over to Aetna and I am SO UPSET already! I was just denied a medically necessary surgery. My own surgeon is taking time out of this life to schedule a 1:1 appointment with Aetna's claim department to dispute this. This is ridiculous! I used to have Kaiser for years and NEVER ONCE had any issues with them. Aetna should be ashamed of themselves! What am I even paying for if I cant get the care I need?!!! WASTE OF MONEY! Oh and good luck with any of their customer service agents. None of them know what the heck they are doing and you'll find yourself running in circles and on the phone for hours for the simplest of requests. If I could rate 0 Stars, I WOULD!

I called 3-4 different times so far today, and each time get transferred to
someone who asks for name, phone #, address, DOB, etc. Eventually they
transfer you again "to get to the right dept.". On hold for 10-15 minutes,
eventually they ask the same questions over and over again.

They ask for your plan # and type, which I can't tell them because they've
never told me. You ask for plan name and ID #, and they have to transfer you
to the "right dept." again.

Don't bother trying to use the web site. EVERY time on many different days you
get "You don't have access to this account. If you have one of these other
accounts, use the link to sign in." Really, I don't have access to my own
account?

So I try the Senior portal which I supposedly have and you get "An
issue has been encountered, please try again.". You call the phone # it lists
and get the same run around "trying to get you to the right dept.".

Am currently on hold now this last attempt for 32 minutes - so far - listening
to stupid piano music.

Aetna ranks at the very top of POS companies. They can't even tell me the
policy number or type of prescription plan. This is after well over an hour on
the phone. Like I said, the web site refuses to log you in. This POS company
will probably go out of business before long. Do not ever waste your time or
money with Aetna.
Now after 1.5 hours no one can tell me the policy type or number. Absolutely incredible.

I believe this company hasn't been in business long enough to be a good company denied claims price increase everytime you turn around i personal wouldn't recommend this company.

I am having a dental emergency and I am unable to set a PCD for my DMO. I have had to call 5 different times and every time I get conflicting information.

AETNA IS GARBAGE INSURANCE AND AETNA MEANS GARBAGE INSURANCE IN MY DICTIONARY 🤬🤬🤬 IF YOU CARE TO HAVE DECENT HEALTH INSURANCE STAY WELL AWAY FROM AETNA

Aetna has provided multiple barriers for years when it comes to reimbursing me for allowable Medical Expenses.

It is unclear whether Aetna’s Claim Department is staffed by humans or is AI driven.

In submitting the same allowable Medical Claim weekly for Reimbursement that is allowed with my plan for over a year, there is now a barrier and delay to my getting reimbursement.

The bill I submit clearly states on the bill by the Physician that I paid for the service out of pocket.

It is inconceivable that after reimbursing me for the exact same bill for a year, I am now not being reimbursed.

Now with every bill submitted in July, I am told I need to submit proof of payment.

That is an absurd request from Aetna, since the payment details on the bill showing I paid in full, has not changed in over a year.

This leads to having to send written documentation requesting payment I am due.

It also means calls to Aetna, with my being told by each and every Health Concierge that the Coding Department at Aetna made an error.

You could say if it happened once that it was a Human or AI error.

But now that it is happening weekly, despite submitting all the required documentation to Aetna, it is now recurrent, delaying my reimbursement.

If you have options other than Aetna, please look elsewhere.

My experience is that profits are key for Aetna and not patients.