I have been trying to register for the ACCA qualification for months now. My company has paid the registration fee but this has never been credited to my account. I have opened a ticket on the help pa... Mehr ansehen
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The only way to contact them now is by telephone. There is no webchat - the old link refers to your account with ACCA which does not have an option to raise a case or start a webchat. Telephon... Mehr ansehen
Worst professional body I have ever come across. Zero care or consideration for their students. Systems issues plagued my test centre yesterday in Chelmsford and I was stuck in the exam room for... Mehr ansehen
Disgraceful customer service every single time I call their helpline. I am trying to pay for the exam; the website is not showing me the option to pay. The status says 'exam scheduled', but I... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
ACCA (the Association of Chartered Certified Accountants) is the global body for professional accountants.
Kontaktinformationen
John Adam Street 1-11, WC2N 6AG, London, Vereinigtes Königreich
- www.accaglobal.com
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Concerns about the maltreatment of young people
I personally know a good number of brilliant students that were looking forward to make a great sacrifice, that of working and study with ACCA Global to develop and reach their full potential. However this has turned into a nightmare to these young people, as unlike their past academic experiences, to their dismay they keep failing and failing. May I please ask, why does a high percentage of students keep failing ACCA Global's exams and the company has a very low pass rate? Do they have poor teaching skills? defective teaching plan, unrealistic expectations? impractical exam paper markings? greed to make money from students? Where are the Professional Standards Commitees or the International Board of Certification? And why doesn't Human Rights Organizations step in? given that students are shattered, emotionally, psychologically, physically and financially. Can anyone please give me an answer to the questions that are troubling me for the sake of our young generation?
ACCA Lacks Transparency!
ACCA is very outdated british establishment that lacks modernization and lacks great level of transparency! The institution promotes itself as a very hard qualification to pass, however, reality is that it is not hard to pass the papers, it is only hard because of the fact that ACCA lacks objectivity, fairness and transparency in its marking system!
You may study as hard as you can and feel you are fully prepared for the exam, yet you may fail it again and again. You may want to learn why you failed, but ACCA will never give you that luxury to legitimately understand why you failed a paper!
This is what happens when you want to know why you failed. You can only ask for an administrative review, this will cost you GPB 56 and you will receive a standard response from ACCA "We reviewed your markings and it has been correctly awarded" It will also tell you Question 1,2,3... (pass or fail) and further they will tell you administrative review is not a remarking exercise. So basically what they will do for GBP 56 pounds is to tell you they did a sum of all marks issued by marker and it does some to X number.
Still not convinced if you got a satisfactory answer? You have option to appeal, that would cost you another GBP 50 and the appeal board will also make sure your markings sum up is correct, so you will get another email that marking has been correctly applied, but they will never ever tell you how much marks you received or even better why you failed!
In summary, if you ever want to understand how you preformed or why you failed an ACCA exam, be prepared to pay expensive fees and yet get no useful response after wasting hundreds of pounds.
In the ACCA exam docket, you will read that exam answers remain property of ACCA. That disclaimer is a systematic approach to cover its base and allow them to be not transparent with students. The marking of exams are not systematic, many many exam answers are marked at very short amount of time and there is no way ever to get ACCA to truly recheck and perform due diligence on exam markings, specially in cases where human error by marker is a possibility that will impact the marginal markings btw pass and fail (49). Yet they will get your money if you try to make them recheck their work and in return they give you no valuable and useful response! The least they can do for those students who ask for administrative review is to say more than question X pass or fail, but also provide a feedback as to why they failed each question! Sounds like a fair expectation after paying them GPB 56!
However, they will not do that, because that will challenge the fairness in marking system they have and they have well protected them selve by getting you to sign the docket that also says exam answers will remain property of ACCA and you will never ever get to understand how they marked it! Yet, play the reputation that this qualification is very hard with pass rate of 30%. Remember ACCA is hard to pass, because the institution lacks transparency and the management lacks confidence of accuracy and objectivity behind their marking system! Otherwise, they would be open and will not mind disclosing how they have marked students exam, at least for those students who willing to pay them for this service. Fact is they will be challenged if they disclose their marking allocations because it is not systematic, and it very subjective based on opinion of the marker.
If ACCA challenges my views above, they could elaborate why are they not able to address the following for students who paid for administrative review and subsequently for Examination Appeal Committee :
1. Disclose markings for each question
2. Provide feedback as to why a student failed
What I know is because they will be challenged of appropriateness and accuracy of their marking allocations. The more times you sit for an exam, the more revenue for ACCA, so why would be do anything that will hinder the revenue generation source!
Come on ACCA, we are in 2021. Adapt some transparency in your work ethics! We are a hard qualification to achieve will not play for long, you can claim that if you are also able to explain why it is hard to pass and why students fail (Examiner articles is not enough I am afraid). For the fees that you ask for, there should be alot more you should provide as a service not merely saying you one passed or failed, but saying why one failed. It should should not be hard task if it is factual right? Secondly it should also be your motive to help students improve, so tell them why they failed, this can not be done for every student, but you can do this for those who paid over 130 GBP to your different oversight bodies (Administrative Reviews and Examination Appeal Board)!!!
ACCA you lack transparency!!!! and I know that you know it! but it got to be out there so new students are aware of this reputation
PICK UP THE PHONE
So Ive called the customer service number the other day and they finally picked up my after 40mins.
Im literally on the hold to them right now and its been 55mins. And im just thinking of hanging up at this point.
They are such a waste of time. Whenever i emailed them they never address my questions properly.
However it better chance to reach them through email then telephone :/
Absolutely awful service most definitely not worth paying that yearly subscription if i cant even reach them when I need to.
Can someone for goodness sake answer…
Can someone for goodness sake answer the phones. They treat their students like animals. I need some assistance regarding upcoming exam but none there. Why do they do this. We all have enough stress these days and people like this absolutely do not help. Why? When some people do their upmost to help. NOT ACCA.
They will milk you for your money
This not a not for profit organization. It rather reminds me a modern day mafia. They will milk you for money in all possible fair and unfair ways.
If you say you are sick, so could not attend an exam and send them a doctor's note, they tell you they need to know your exact illness or wont reimburse. Why? Because they want your money.
Please have a very close look at all the fees that accumulate - registration, annual membership, exam fees, etc. I stopped paying annual membership fees for about a year because I did not take exams and did not practice accounting, so they do not let me log in to their website anymore and even look at my grades. Now I need to pay them re-registration fee as well as all the annual fees missed.
Annual membership is absolutely useless, nothing but designation letters next to your name, but very expensive.
Also, note that passing all the exams does not entitle you to be become ACCA accredited, you need to have a very specific accounting experience signed off by very specific accredited people, it is a lot harder than you may think. In many cases, just impossible if you dont work in accounting directly.
Customer Service are useless
Takes days to reply and then when you finally do get a reply it's either a copy paste response or it fails to address any of the questions you've asked.
Very Poor Services
Very Poor Services. It took 2 months for them to award exemption where the other individuals took only 2 weeks.
ACCA certification
The Association of Chartered Certified Accountants (ACCA) Institute, formed in 1904 is the global professional accounting body offering the “Chartered Certified Accountant” qualification. ACCA is a fast-growing international accountancy organization with 2,00,000 members and 4,86,000 students in 180 countries. ACCA Qualifications open multiple options at a wide range of organizations because a holistic approach in curriculum trains you for diverse roles; you can go on to per strategic tasks, Multinational organizations including the Big 4 and a large number of captives/KPOs are aware of the ACCA qualification since its members/students are spread across 181 countries.
Great Qualification
Great Qualification. I have qualified as a member last month. I recommend to anyone who works in finance.
Customer service is disrespectful and…
Customer service is disrespectful and useless.
They simply ignored my emails and stole my money.
Expensive
Expensive, but still worth struggling. Certification is ok and can be claimed as a higher education degree in UK. But, the membership is useless. You pay 250 pounds and receive nothing except designation letters.
Over-priced - But communication
Over-priced - But communication
Their communication is terrible. Before signing up as a student I wanted to find out what the cost would be. We phoned and sent a series of emails, and I could not get an answer from them.
I registered as a student (paid the annual fee), only to find out that the exam would cost £86. I would have to write 7 exams (£86 each) to get my foundational diploma only. That doesn't take into account the annual fees and practice tests.
During the Covid lockdown I sent out a string of emails inquiring whether I could write exams from home (they had mentioned that this was possible). I never receieved any information from ACCA regarding how or when I could start doing this.
Don’t study ACCA
You put your heart and soul in to these exams and fail... it’s all about “exam technique” and not actual knowledge. If your academic you’ll be fine, if you can regurgitate and mimic definitions like a parrot- great, you’ll succeed. For those of us who actually have to physically learn this stuff properly - you don’t stand a chance because answering these questions is not good enough! You have to parrot learn THEIR definition. ACCA does not feel like an accomplishment to me... it is just a constant reminder that it has ruined my social life and tortured me for the past 7-8 years of my life and to top it off, 13 years accounting experience and I am nowhere near £15 per hour!!! I still have a terrible wage. To quote one friend when told I can’t go somewhere for the day as I am revising, they replied “are you training to become the next Prime Minister??” “you’re always revising”. Do yourself a favour, do a QS course takes less time and more money in it. I really wish I had!
Bad customer service
Bad customer service. Staff are unsupportive.
Very very poor customer services or…
Very very poor customer services or should I say no service at all. Wouldn’t take any information or transfer me to the accounts department without a registration number. Acca have taken two payments out of my sons bank account he has requested this on few occasions to which they have promised will return it back to him. It has been 4 months still no sign of refund. My son has authorised me over the phone as well as through an email . But every time I contact them they say they can’t discuss account with a third party. Acca customer service is a joke . I have now complained and taken this matter further.
Glasgow ACCA is not good as I thought
Glasgow ACCA is not good as I thought!
They focuses on money, rather than customer services. The computer systems used by ACCA CBE exam is very poor. It has affected students examination performance. Perhaps ACCA think that if you want to become a qualified accountant you have to use ACCA, so you have to choose ACCA. There is no any other options for you!. This is really bad!
Poor quality of customer service
Poor quality of customer service. I am very dissapointed as I am having an issue with my account and I cannot get any assistance, only suggestions.
I will unsubscribe from their services and courses.
Dishonest and creating fake news
Dishonest and creating fake news
I used to believe ACCA was a reputable organisation but yesterday Technical Director Aidan Clifford put his name to a completely incorrect and dangerously misleading article in the Irish Times.
In the article titled "Revenue accused of certifying unqualified tax advisers, raising smuggling risks"
It's quoted
"A global accountancy body has accused Revenue of illegally issuing a certification for tax advisers to unqualified persons, a move it suggests increases the risk of smuggling post-Brexit."
There is no law which says a qualifiaction is required to register with revenue as a tax agent.
The article also mentions the UK 'closing this loophole'
In the UK the HMRC will deal with all accounting service providers, qualified or unqualified. If you are not a member of a regulated body you can pay HMRC to regulate you.
For global accounting body to have a 'technical director' with such a poor understanding of the law is incomrehensible. Particularly when they charge such high fees.
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