Abercrombie & Kent Bewertungen 

Abercrombie and Kent tour of India this month was fantastic. Not one problem was encountered in our 15 day two person trip. From smooth airport pick ups, to unbelievable guides, safe calm drivers, beautiful hotels. Every day the A&K team where on time, professional and willing to alter our itinerary to suit us. Couldn't be happier with the whole experience. The guides local knowledge was in-depth and explained everything from local customs to political,social and religious beliefs. Thanks A & K brilliant experience.

Brilliantly organised trip to the Far East covering Laos, Cambodia, and Vietnam

A fantastic holiday
Egypt was everything we had hoped and then some more.
Many thanks to Daniel and the team for organising one of the most memorable trips we have had for years.

Fantastic trip. Logistics were immaculate.

Harry at A and K really made our honeymoon special. It was a once in a lifetime trip and we had the time of our lives, the only negative aspect was that our vacation had to end and we had to go back to real life. Everything was top quality and customer service was above and beyond

Do not travel with this overpriced company. During our trip to Africa, I was wholly dissatisfied with the customer service beginning with our trip coordinator who could not get our itinerary straight nor provide it in a timely manner. Then travel Day 1 when no one bothered to pick us up from the airport in Entebbe. We were stranded for over an hour after traveling from the West Coast of the United States for over 24 hours. When we called A&K we received conflicting stories as to why they we were not there. Out of the goodness of a driver from a competing company he also contacted A&K for us. The condition if our vehicle was unfit and unsafe. The seats and seat belts were broken, and no air conditioning on a 4 hour plus ride from Nairobi to our first camp. The driver and guide did not care or try to fix the seat belt or even trade positions. We had to call A&K from the car to force them to get us a new vehicle in working condition. For a once in a lifetime luxury expensive trip, we had several nightmare experiences. At our second camp our (different vehicle) broke down on the way from the airstrip. This was a very dangerous situation. After an hour, eventually we had to be towed into camp, thereby missing our restroom stop, lunch and afternoon game drive. The whole way through it was as though they did not care about us in fact, we had to shame them into providing a sun downer happy hour on the range. Finally, our driver became very sick, but he did not wear a mask. In addition, they put him on our small plane with bad circulation and no mask. He jeopardized all of our health knowing that we were all traveling back to the USA (don’t care).
Bottom line, I would suggest using Micato instead for a high end and truly meaningful and “IN STYLE” experience.
S

It was a wise decision to enlist the services of a travel agent to plan our vacation.Every aspect (immigration papers, visa, drivers, guides) has become easier with the support and abundance of recommendations provided to us.. All we needed to do was decide on a budget and share our wishes, expectations, and preferences.

I contacted Abercrombie & Kent with the intention to book a honeymoon through them, but I couldn't even get a response after the initial telephone call!
I spoke to an agent on the 19th October and discussed what we were looking for, she was then going to send a quote over in the next couple of days. I chased on the 5th November and still haven't heard a thing.
I was fully prepared to part with 25k + on this trip but have had no choice but to take our custom elsewhere.

Very well organised, supportive and friendly. No hiccups except one minor issue over excess baggage which was dealt with speedily and professionally. Superb hotels and guides throughout our entire stay with a very relaxing Nile cruise experience included.

We took a land tour of Alaska from Fairbanks to Anchorage the first week of September 2024. The trip lived up to its advertising with the notable exception of tips for the tour director, suggested at $15 per day per person but upped to $25 on arrival. I was unable after several emails to receive an explanation. My contact at A&K did not reply to any follow-up emails. The director's service did not warrant an increase.

100% Excellence from beginning to end. Special thanks to our guide Karin and Sheriff. They were both amazing, funny and caring, but also our driver…driving in Cairo was certainly an experience and you looked after us well. Thank you and we will be back!

I was planning a tailor-made trip while corresponding with A&K. The email turnaround time was very good until the TA I was emailing asked a # of questions and never got back to me. I finally ended up planning the trip myself. For A&K, which always used the advertise in Departures Magazine, I was incredibly surprised that I never heard back. Do yourself a favour: move on or plan your trip yourself.

Like pulling hens teeth trying to get any sort of timely response. I thought his would be a straight forward hassle free way to book trips but is anything but. Just directed to their web page and told to pick something and then wait for a response.

I unfortunately became quite sick entering Egypt for our A&K tour. Also unfortunately I did not purchase insurance. Subsequently, I asked A&k for a small credit for a future trip, as we were unable to experience anything in Egypt. They refused to even credit us two cents for a future trip. Also, it took them more than 7 weeks to respond with a "no" answer. Awful!

Had an amazing safari to Tswalu in South Africa arranged by A&K. All the arrangements were seamless and we were looked after from the moment we go off the plane. Tswalu itself was as magical as we had remembered it to be from our honeymoon 20 years ago. It was a joy to share such a special place with our teenage children. With just a week of October school holidays to squeeze the trip into we decided to spend all 7 nights at Tswalu which is not something we had done at one safari place before but it worked wonderfully because it is such a beautiful place. Knowing we didn't have to move on again after a couple of days meant that we could completely relax and the new Laopi 2-bedroomed tent was comfortable and very spacious - it even had a study which our eldest used to do some GCSE revision for his mocks between game drives. The restaurant Klein Jan was an amazing experience and a fantastic addition to the trip. There was nothing we would change.

Jemima Fennell has done a great job for us. She has been very patient with our machinations, and stayed very professional, courteous and prompt throughout the booking process.

The service provided is great.
Dora who was our contact on the arrangements came back quickly with answers to every query. I needed assistance travelling by plane - all organized. There was someone to meet us in Cairo and help with the Transfer to Luxor. We were met and guided through every step of the way. The guide (Khalid) was brilliant and very knowledgeable, and the Nile Sanctuary crew were just brilliant throughout.

A&K REVIEW OF JAPAN TRIP



Guides were simply accompaniers, gave the basic of information ( that you can read on the museum signs), were not the most fluent in English and usually shabbily dressed. The Kyoto guide was not bad, the transport guide to airport return was exceptional in helping (Misaki)). They were all very nice, respectful and helpful, just not very informative for the amount of time they spent with us. Most of the time they simply talked to the driver. I would expect guides working for A&K would be more learned in the history and more fluent. Comments like “this is a bank, this is a school” really don’t cut it.

The activities were very standard tourist attractions (except for the manga, samurai (best activity) and noodle making activities) . The sushi making was stupid, just showed us how to press fish onto a rice ball. Nothing about the prep of rice (as advertised in the A&K itinerary), the way to cut fish, other things about sushi i.e. wasabi, etiquette, etc. Nevertheless the guy was very sweet and very funny.

My son was very excited to go to the main Pokémon store in Tokyo (as in the itinerary), but we were taken to a small Pokémon store in a mall.

Hotels were very good. The Ritz in Kyoto and Gora Kadan were excellent. St Regis was not on par with the others.

Meals reservations I believe were made by the hotel concierge. (The cancellation policies are ridiculous) The restaurants were good, but not exceptional. The best restaurant was at the Kyoto Ritz Hotel. Would not recommend Hamayashi in Osaka, the chef is the antithesis of personable.

It would have been helpful to know that this is the time of year when thousands of school children go on their school trip and every site and museum was unbelievably crowded.

Ground transportation for the most part was very good.

Overall we had a good and interesting time, but what it really comes down to is that for 60K (without airfare and dinners) I would have thought it would be more tailored and most importantly that the guides would be more educational, communicative and interesting. We met several other A&K travelers at the hotels and they pretty much were on the same itinerary as us.

I believe I would have done a much better job myself with as, or more, luxurious accommodations with some leg work for less than 30K. As a goof, I entered “Arrange an ultra-luxury 9 day trip to Japan and price it out” on an AI platform. See below what AI came up with in less than 15 seconds! A very similar trip for $21000 (which included a $2000 shopping spree) !



I would suggest that for the kind of money that A&K charges, there would be more tailored itineraries with better guides. Maybe one on one communications with someone in Japan would be helpful prior to the itinerary.



Bottom line: definitely not worth going with A&K, I consider it a rip off.





BELOW IS WHAT AI CAME UP WITH:



- Stay at the luxurious Mandarin Oriental Tokyo for 3 nights: $3,000

- Private guided tour of Tokyo's top attractions: $1,500

- Fine dining experience at Michelin-starred restaurant: $1,000



Day 4-5: Kyoto

- First-class Shinkansen (bullet train) tickets to Kyoto: $500

- Stay at the historic Hoshinoya Kyoto for 2 nights: $2,500

- Private guided tour of Kyoto's temples and gardens: $1,500

- Traditional tea ceremony experience: $500



Day 6-7: Hakone

- Private transfer to Hakone: $1,000

- Stay at the luxurious Gora Kadan for 2 nights: $3,000

- Private onsen (hot spring) experience: $1,000

- Private guided tour of Hakone's scenic spots: $1,500



Day 8-9: Osaka

- First-class Shinkansen tickets to Osaka: $500

- Stay at the Ritz-Carlton Osaka for 2 nights: $2,500

- Private guided tour of Osaka's food and nightlife scene: $1,500

- Shopping spree at luxury boutiques in Osaka: $2,000



Total Cost: $21,500

BY THE WAY: I GAVE VIRTUOSO AND A&K EVERY OPPORTUNITY TO ADDRESS MY CONCERNS AND IT IS NOW 5 MONTHS FROM NUMEROUS EMAILS WITHOUT A RESPONSE, SO THERE YOU GO....EVEN THOUGH I HATE BADMOUTHING PEOPLE, MY THOUGHTS MADE PUBLIC

My husband and I have just returned from the “Tanzania Safari In Style” tour with A&K. What a top notch experience! Our RTD Herbert Mollel was one of the top three tour guides we have ever had the pleasure of touring with. He was extremely knowledgeable (both academically and culturally), environmentally aware, passionate about his country, progressive in his thinking, organized and fun. He and his team of professional, hard working and kind drivers, camp attendants and waiters were exceptional at every turn. I was impressed by the way all the safari guides (from all the different companies) worked together to give the tourists the best experience while also protecting and respecting the animals. That was the case for most situations but not at the river crossing of the migration where the other jeeps got far too close to the animals and added stress to the crossing for them. I was appreciative of Herbert keeping us back and having us not add to the wildebeests’ stress.
We had also booked a hot air balloon ride over the Serengeti that had to be re arranged due to flooding out of a road. Rather than have us drive 6 hours around to get to our balloon site A&K found us another company in Tarangire that was amazing and had us miss none of the other scheduled activities. That company was called The Miracle Experience. Captain Mark and his crew were exceptional as well. We were appreciative that A&K made that change for us as we would not have been able to fore see and do that ourselves.
This tour did not miss a single detail, from other guests’ gluten free or vegetarian food choices to quality of local beer, wine and food, to the comfort and luxury in the movable safari camp, to the complimentary laundry services. This tour was so amazing that I am attempted to break my own rule and come back and do the same one again!

Following an enquiry about travelling to Antigua I was helped by Robert Berry who has been both helpful and patient and arranged a fabulous hotel & flights to celebrate a special birthday