Abercrombie & Kent Bewertungen 

I’ve been using A&K’s service since my honeymoon 6 years ago. Recently booked our family holiday again with Robert Berry, super fast and professional turnaround, and he went above and beyond to search for the right place/hotel to suit our needs. Also really appreciate the tips and advice from him, because he really helps to customize our trip instead of just booking flight and hotel.

I used Abercrombie and Kent for my recent trip to Peru. It was an incredible experience that I will always remember. Everyone on the team was responsive, prompt and courteous. All the tour guides, especially Gabriela G in Cusco, made you feel at home where you not only explored and learned, but really immersed yourself in the Peruvian culture. Highly recommend!!

I spoke with three different people and kept chasing for a response, but still haven’t heard back. When I visited the store, I was politely told to go elsewhere. I felt humiliated by the experience. Extremely disappointed with the customer service!

I feel like this travel agency is scamming clients. They advertise a generous offer on Amex, but it's impossible to actually use it. They come up with terms and conditions that were never mentioned in the Amex offer. Stay away! This shows how poor their customer service is and their complete lack of willingness to help. Even if you have money to waste, you'd be better off going somewhere else! **It's amusing to see Abercrombie and Kent's response here, especially after they first tried to have my review removed by flagging it as defamatory. Clearly, Trustpilot reviewed my experience and saw that it was valid, so now Abercrombie and Kent are pretending to be open to feedback. What a joke! This only reinforces my initial point about their poor service. Instead of taking responsibility, they’ve tried to silence an honest review, which speaks volumes about how they handle criticism.

This was our 5th A & K trip and unfortunately they have slowly gone from offering an exceptional to a disappointing experience. So, never again.
The itinerary was banal, missing highlights of the Northern Italy. No Duomo in MIlan? Just a boring visit to an Egyptian museum. Everything they offered we would have been able to do on our own. (for 1/2 the price) They used to offer several unique experiences each trip such as visits to local homes or private concerts.

The guide, who although nice and competent had a vicious cold and without a face mask coughed for days inside the bus we travelled in. Three weeks later and I am still suffering from her cold. My husband has COPD and is trying to see a doctor as his breathing is impaired. A & K should never have allowed the guide to work and should have had a back up plan. Guests would be expected to cancel with this illness.
A & K did not offer a luxury experience with regard to accommodation or food. In fact, it was clear they spent as little as they could. The hotels were well located but small and most (not all) had views of alleys. Smells from the kitchen or of smoke drifted into our room. The breakfasts were basic and the meals offered at restaurants were consistently the same. This was a shared experience for 10 days with 20 other people and on the first night we introduced ourselves by first name only and it was difficult to connect with anyone throughout the trip even though we sat next to them on the bus or in restaurants. Even name tags for the first night would have been helpful. So A & K make your money now for awhile but your loyal customers will be drifting away.

Robert Berry - Senior Travel Consultant nontheless was really unprofessional. I requested a quotation for a specific hotel and after some chasing I received it. A few days later I tried to pay and consultant Robert Berry stopped answering emails and phone calls. Calls were regected for some reason, but never the one to give up easily I managed to get through to another agent at Abercrombie & Kent and complained about the treatment I got. Long story short I booked directly with the hotel agent Berry never got back to me.

Really happy with A & K. As two females travelling to Kenya, security was our main concern. I can quite categorically say that we felt safe and looked after before during and after our holiday. The app worked really well. The safari led by ‘James’ was amazing. He made sure we saw all that we wanted and more. Really friendly and knowledgeable guide. Excellent food and accommodation on safari and at our beach stay. We had a hiccup with our room at the beach but this was dealt with quickly and efficiently by both A & K and the hotel we stayed at.
Would definitely use again.

The agent was brilliant in finding two hotels that perfectly fit our desires. I was heavily praising him. We paid and then silence.
Eventually he made contact a few days before the holiday to confess that he forgot to book the first hotel. He offered another option - it was nice but not as good as we had been hoping for - and that was reinforced when our second hotel (that he had recommended well) was many times better and perfectly fit or expectations.
He mentioned that he’d be back in touch with compensation - silence since our holiday started, and when reminded more recently.
What seemed a great experience with A&K turned into a disappointing one. Makes us feel that direct self booking is the answer in future.

Custom made trip, fast responses, all with great service

I traveled to Kenya and Tanzania with A&K in August 2024, and I can say that the experience was amazing, the trip of a lifetime! The A&K guides and drivers were outstanding and really made the trip with their knowledge, experience, and sense of humor. The accommodations were spectacular! I couldn't believe the incredible service and hospitality of the beautiful people there. I read old A&K reviews, and they responded to the criticism of boxed lunches because we experienced some of the best barbeques of our lives, set up under a tent in the bush, on multiple drives. The food overall was great. The trip was packed with adventures, and very well planned - an outstanding itinerary. When there were issues with our flights at the end, A&K stayed right with us, promised we'd stay in the safe Serena hotel in Nairobi if delayed, and ultimately ensured we got on our planes safely (the Nairobi airport is really something! A&K lessened the stress.) So in addition to the trip of a lifetime, we also had piece of mind as women in a very foreign country that we'd remain safe. I can't recommend A&K enough and will be sure to use them again on future adventures!

We travelled to Vietnam and Thailand. The planning phase was good and the service prompt but from the moment you depart there is little or no interest in the customer. The app was incorrect with flight times which weren’t updated and overall the trip was overpriced for what we got. We had issues with two hotels where the rooms we requested and understood were arranged were not. However, the main source of amazement from my perspective came from the fact that I didn’t receive as much as a single call or email post the trip to garner feedback or by way of courtesy to ensure a good customer experience from what purports to be a luxury agent charging handsomely for their services. It very much felt that once the money was paid the company didn’t care and certainly isn’t interested in repeat business. Very poor and surprising business model. I will use another agent in the future.

This was our first holiday booked through A&K as our usual travel agent didn't, at the time, cover Norway. The service was excellent whilst we were away (with efficient transfers, information, accommodation and activities) but we were disappointed with the overall service from the UK. It may only have been a 5-day holiday but there was no interest shown towards us either before or afterwards. We are used to a more personal service where our country specialist will speak to us beforehand and want to hear our comments on arrival home. No-one has asked for our feedback (until now). Our overall feeling is that we didn't really matter to the company.

Our guide and our driver were delightful: A high quality van with an excellent driver for traveling to the various sites, a tour guide with an extensive knowledge of the area and an enjoyable personality, and flexibility in our schedule to adjust to our interests. Everything met or exceeded our expectations.

Julia helped us put an amazing itinerary together for our family holiday to Kenya and Tanzania. Her local knowledge was exceptional and we felt she had really understood what we were looking for as a family.

Very well organised extended trip. Great attention to detail. Every step of the trip was taken care of. Transfers, guides and tours of very high calibre. The Galapagos cruise was memorable and absolutely fabulous including the boat, the crew and the food. This was our 4th holiday with A&K and will definitely go with them again.

Our consultant Robert Berry was very helpful. He listened to our brief and then made some really interesting suggestions. Will definitely be back! Thanks Robert.

Really delighted with the service we have received from Robert Berry booking our Maldives holiday. We had a fairly good idea of what we wanted in terms of hotel, and after an initial conversation Robert came back promptly with two suggested hotels to consider. Long story short, A&K were considerable better value than anything else I could find so we booked. The real icing on the cake was that Robert called me later on the day I had booked to say he had managed to find out that the hotel was due to release an even better offer later that month and he had managed to get us onto that deal, saving us a further 18% on the cost of our hotel booking. Really happy to recommend Abercrombie and Kent and Robert in particular who has been friendly, proactive and prompt at getting back to us.

From the moment we arrived in Cairo where the excellent Faddy Farid, seemlessly made all of the arrangements, including our transfer to Jordan. To the Cordinators, guides and drivers in Cairo, the Nile Cruise, and Aswan where once again we were met with kindness and efficiency. The staff on the cruise boat provided faultless service and we enjoyed excellent food.
To Daoud Salman and Sami in Jordan, our excellent guide and driver whose knowledge and skill made a truly memorable holiday as well as very good company.
To Abercombie & Kent who selected wonderful accommodation, with special mention to the Old Cataract hotel in Aswan, the Sanctuary Sun Boat 4, and the Bedouin camp at Wadi Rum.
All in all a truly memorable holiday deserving only praise in both Egypt and Jordan.
Perhaps the only comment I would make, having paid to upgrade our flights to Club Europe with B.A., was the lack of leg space provided in the two BA. flights from and to London. (There was more space in the internal economy Egypt and Edinburgh transfers than the Club Europe flights.)

We wanted something very special to celebrate my 70th birthday. A&K rose to the challenge delivering on everything we wanted, including Japanese food, cooking courses, Japanese culture and historical (old and recent) and religious buildings and ceremonies. The guides were very knowledgeable and thorough. The choice of hotels was excellent, to also include Japanese Ryokans.