Abercrombie & Kent Bewertungen 

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TrustScore 4.5 von 5

4,4

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Our African safari was by far the best experience we’ve ever had. From the moment we landed in Johannesburg until we left from Cape Town we were taken care of every step of the way. The accommodat... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This tour of China was very high-end. Wonderful hotels and restaurants including our tour “manager” Sean, who was with us from airport pickup to drop off at the end! From the Great Wall to the terraco... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From start to finish A and K made this safari the most memorable trip we’ve ever taken. Our guides/drivers were superior and the tour directors in both Tanzania and Kenya thought of everything. The... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Looking to book first luxury African Safari. Called and received 3 options to review within two hours after the call. Reviewed over the weekend and called back on Monday leaving a voicemail and also... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reiseanbieter

Über Abercrombie & Kent

Vom Unternehmen geschrieben

Abercrombie & Kent UK
Address: 80 Strand, London, WC2R 0RL
Telephone: +44 203 608 3624

Abercrombie & Kent Australia
Address: Level 26, 80 Collins Street (North Tower), Melbourne, Victoria, 3000
Telephone: +61 (0)3 9536 1800

Abercrombie & Kent US
Address: 1411 Opus Place, Suite 300 Downers Grove, IL 60515
Telephone: +1 866 261 2702

About Us
Abercrombie & Kent has been spinning dreams into remarkable adventures for discerning travellers for more than 60 years, ever since our founder pioneered the first modern luxury safari in Africa. Today we are the world’s leading travel company, taking guests to the earth’s wildest frontiers on all seven continents.

And although we have grown into a truly international company spanning the globe, we still share that same mission: to craft the adventure of a lifetime, every time. We believe that every journey should be extraordinary; every life, well-travelled.

Travel your way

For six decades we have been refining the art of bespoke travel. We understand that every traveller is unique – tell our experts what you want to see, where you want to go, or how you want to feel when you get there, and we will craft the trip of your dreams or match you to your ideal journey.

With you every step

Behind every A&K journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents. Our on-the-ground “guardian angels” provide 24/7 support, so you can travel with confidence wherever you are in the world.

A force for good

We believe that travel should be considered, mindful, responsible; a force for good. Every trip you book with us supports the initiatives of A&K Philanthropy, positively impacting communities and conservation efforts in the places where we travel.

The A&K family

For all the world’s infinite wonders, it is our people that guests remember most. Our global powerhouse of innovators, destination experts, local guides, specialists in science and culture, well-connected super-fixers – continually seek out original, exclusive experiences beyond the reach of most travellers.

Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

787 Bewertungen

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4,4

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(787)

116 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

An Honest Shout-Out

We need to give a shout-out to Maria Meyer in the A&K Downers Grove office. As this trip (Magna Carta Tour) was truly our first journey of this kind using an exclusive travel firm such as A&K, we are very happy to state that our trip exceeded all expectations we had and then some. Maria's guidance (and her associates who assisted when she was out of the office) and thoughtful, patient responses to all our silly questions only tended to confirm that we had hooked up with a real first-class outfit. We were not disappointed about anything, including the little details that could be annoying. We'll be back for sure before "our time runs out"!

11. Oktober 2025
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Antwort von Abercrombie & Kent

We're happy to hear that your first journey with us exceeded your expectations. We appreciate your kind words and look forward to assisting you with future travel plans.

Best,
Guest Relations Team

Bewertet mit 5 von 5 Sternen

Superb throughout.

When we got off our plane in Beijing we found at least two other couples with A&K baggage tags and assumed we would have to wait for a bus load of travelers to assemble for transport for to the hotel. Wrong. There was an escort and van for each group of travelers. This was but the first of many indications of the quality and comfort of this tour.

The experience began with working with Gabriela Zuniga in the UK office and continued with the superior tour director in China, Tim Tang.

The entire tour was carefully and comfortably organized. It was never rushed, however comprehensive, and many experiences were set into small groups which made them even more exceptional. Of particular note was an evening program of the history of the Three Kingdoms. It was spectacular and Tim's effort to get us there with front row seating was greatly appreciated.

10. Oktober 2025
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Antwort von Abercrombie & Kent

Thank you for your kind words. We’re thrilled you enjoyed your journey and the seamless experience we aim to provide. We look forward to helping plan your next adventure.

Best,
Guest Relations Team

Bewertet mit 5 von 5 Sternen

Great experience

Really good guides, drivers, cars and well organized trips

25. Oktober 2025
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Antwort von Abercrombie & Kent

We’re delighted to hear you had such a great experience! Your feedback has been shared with our team. Thank you for traveling with us.!

Warm regards,
Guest Relations Team

Bewertet mit 5 von 5 Sternen

Great African Migration

This was our first trip to Africa last October. Our Great Migration Safari exceeded our expectations. The 2 guides were superb,- so knowledgeable, friendly and engaging. Each of the accommodations were so varied which added to the experienced. A&K's 2 Sanctuary Camps were the best of the best. the add-on week in Zanzibar relaxing and well-needed at the time.

3. Oktober 2025
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Antwort von Abercrombie & Kent

Dear Ms Madill,

We're so pleased to hear that your first trip to Africa exceeded your expectations. It's wonderful that you found the guides knowledgeable and engaging, and that you enjoyed the range of accommodations. We appreciate your positive feedback regarding the Sanctuary Camps and very much look forward to assisting with your next trip!

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

I will never use anyone else but A&K

I will never use anyone else but A&K. After 3 trips they have exceeded my expectations. Of course the accommodations and guides are first class, but if something goes off plan (eg., I lost something valuable), A&K takes over as my guardian angel. They always deliver. Worth more than the cost.

4. Oktober 2025
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Antwort von Abercrombie & Kent

Dear Dr Miya,

Thank you for your review. We're so happy to hear that your experiences with us have consistently exceeded your expectations. It's also wonderful to know that you feel well supported by our teams at home and whilst travelling - the A&K difference!

We very much look forward to continuing to support you with any future travels.

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

This was my first trip with A&K and my…

This was my first trip with A&K and my first time in India. The tour was well organized and although it would have been lovely to have had more time to spend in the magnificent Taj and Oberoi hotels, this trip was the best introduction to India. Our tour leader
Shagun was superb. She was attentive and knowledgeable. Anil was wonderful but could not continue with our tour. All the guides were excellent and well chosen. We covered alot of ground in the 14 days thanks to the excellent itinerary.
A&K literally took care of everything from our arrival in Mumbai to our departure from Delhi.
I have looked at some of the other trips A&K offer and some of the single supplement prices are very steep. This somewhat limits my choice of tours.
I would highly recommend A&K tours as they deliver what they promise.

22. Oktober 2025
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Antwort von Abercrombie & Kent

Dear Ms Khazzam,

Many thanks for your review.

We're so pleased you enjoyed your first experience in India with us - it truly is an amazing destination! It's great to know that you felt the tour was well-organized and that our local guides took good care of the group. Thank you also for sharing your feedback regarding our single supplement pricing. We appreciate your input and will take it into consideration.

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

Yangtze River Small Group

I was on the small group trip starting with a pre-trip stop in Hong Kong continuing through China with the Yangtze River Cruise. Nancy was a real gem of a guide. She made sure we had a wonderful time, and it felt like we were in a dream with the immersion into art, culture, cuisine, history, and fun excursions along the way. I could not believe we were so privileged to be part of such an exceptional experience. The hotels and lodging were high end and lovely. The group was a perfect fit from the beginning, and I could not imagine being part of a better trip if I tried. Every day was an adventure, and it was wonderful to soak it in. I will be excited to be part of another group in the future. It was amazing. Thank you, Nancy and A & K, for a once in a lifetime adventure.

10. Oktober 2025
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Antwort von Abercrombie & Kent

Dear Ms Owens,

Thank you so much for taking the time to share your review.

We’re delighted to hear that you had such an exceptional experience on your trip. Your kind words mean a lot to us, and we’ll be sure to pass your feedback along to your guide, Nancy, and your Travel Consultant, Nicole.

We look forward to welcoming you on another adventure soon.

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

The wings over India was a fantastic…

The wings over India was a fantastic trip. Having access to private planes solves so many inconveniences while traveling by air. The itinerary was magical and the small group was filled with interesting, passionate world travelers. It is a bit of a splurge, but we felt well rewarded for our investment.

5. Oktober 2025
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Antwort von Abercrombie & Kent

Dear Mr Severson,

Many thanks for your review.

It truly is a magnificent way to travel and we're so pleased you enjoyed the experience and felt it was worth the investment. We appreciate your feedback and look forward to welcoming you back for your next adventure!

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

Our trip to Morocco was extraordinary

Our trip to Morocco was extraordinary. Every thing was perfect from day one to the last day. We had a very professional guide (Hakim)and an excellent driver (Rachid), letting us to enjoy every minute of this trip. Hotels and camp in the desert were fabulous. It was an unforgettable experience. Don’t hesitate to book a trip with A&K !

11. Oktober 2025
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Antwort von Abercrombie & Kent

Dear Ms Wilson,

Many thanks for your review.

We're so pleased you enjoyed your trip to Morocco with us and very much look forward to helping arrange your next trip in the future!

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

Great Migration in Style

We went on the Great Migration in Style and would score it a 5/5!
The two Tour Leader/Guides were great…attentive and knowledgeable.
The itinerary was perfect and A&K pivoted well during the political strife in Tanzania, disrupting our trip only minimally.
The accommodation was top drawer though I would say the Four Seasons (Serengeti) was over the top. They are maintaining their brand in the heart of Africa.
As a general comment, I would say Kenya and Tanzania are “overtravelled”.
In the Ngorongoro, we had 34 vehicles around one lion kill. It was a zoo…literally and figuratively! Most other areas were not as acutely abused…but both countries need to look at where they want to be in ten years.

22. Oktober 2025
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Antwort von Abercrombie & Kent

Thank you for sharing your recent experience with us and for rating it 5/5!

We’re thrilled to hear that your tour leaders were attentive and knowledgeable, and that the itinerary met your expectations - even with the challenges in Tanzania. It’s wonderful to know that our team’s flexibility helped keep your holiday on track.

We appreciate your comments on the accommodations and your insights about travel in Kenya and Tanzania. Your feedback will be shared with our teams in both the US and Africa to help us continue delivering exceptional journeys.

We hope to welcome you on another unforgettable adventure soon and thank you again for your thoughtful review.

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

Iconic China and the Yangtze Cruise

A&K and in particular, our wonderful tour leader, Jason, did an amazing job introducing me to China. The country is so much different than I expected, the history, the food, and the experiences were all superb. Our leader exposed us to regional food specialties, arranged guides with local knowledge and at all times cared about our experience.
I do not understand the bad reviews on this site. I have now been on 4 tours with A&K and am booked for my 5th in March. I have had a wonderful experience with all of them and would not hesitate to recommend this company.
I travelled with my husband for the first two tours but have done the past two as a single after his passing. I wish the single supplement was lower, as it is with one of A&K's competitors.

16. Oktober 2025
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Antwort von Abercrombie & Kent

Many thanks for sharing your review.

We’re delighted to hear about your recent experience in China and truly appreciate your kind words. We’ll be sure to pass your feedback along to your tour leader, Jason.

Thank you also for providing your thoughts on our single supplement pricing - we value your input and will take it into consideration.

We greatly appreciate your loyalty and look forward to welcoming you on another journey with us in 2026.

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

Have confidence in your trip selection

Outstanding guide, thoughtful, itinerary, choice properties

13. November 2025
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Antwort von Abercrombie & Kent

Dear Ms Ray,

Many thanks for your review.

We're so happy to hear that you were pleased with our expert guide, the itinerary planning and accommodation choices. Thank you for taking the time to leave us a review and we very much look forward to helping with your next trip.

Abercrombie & Kent Guest Experience Team

Bewertet mit 2 von 5 Sternen

A & K - more form than substance

We travelled with A & K to India in Nov 2024, after they refused to refund our payment for an Egypt tour, despite the advent of war in the Middle East, which impacted our itinerary. Whereas one expected excellence from this company, mediocrity and cynicism was our experience. Yes, one is accommodated (generally) in splendid hotels, but you are then left to confront the front desk, when you are allocated an inferior room type. This happened on a number of occasions, with no assistance offered by the tour director. Then the itinerary is chosen with little real concern for the interests of the group - eg only because we arrived a day early in Mumbai, were we able to arrange wonderful private tours of the awakening of the city - the newspaper deliveries, the flower and fish markets and Dharavi. Without that experience, we would have seen almost nothing of Mumbai. The so-called Panna Tiger Park is nothing more than a deer park, and one is given no opportunity to explore the streets and smells of Varanasi. Of course, there were good experiences, but a private tour arranged by one of the reputable local tour companies would be our preferred option. A & K is an over-priced mediocre option.

7. November 2025
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Antwort von Abercrombie & Kent

Dear Mr Morris,

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations. Our Guest Relations team will reach out and work closely with you to address your concerns and restore your confidence in our service. Your input is invaluable as we strive to improve, and we appreciate the opportunity to resolve this matter.

Abercrombie & Kent Guest Experience Team

Bewertet mit 1 von 5 Sternen

Abercrombie and Kent has lost their Luster. Downfall of a once great brand.

This was posted previously but I am now posting under the US operation to ensure it is correctly aligned. Our booking was made with the US global HQ team.

Australia/NZ, Booked by the US worldwide HQ team. The actual in country tour guide was very good and the itinerary, while not always high end luxury, was decent. The in country Australian team was responsive and did their best to recover from the horrible pre travel experience. The pre travel communications and responsiveness and service was non existent. A&K can no longer be considered high end luxury travel. Yet the price has the significant markup you sign up for in anticipation of a high end experience. Nickel and diming all along on excursions and drinks. We have never experienced this at this level of travel. Half of our “small group” had similar issues with the entire pre travel experience. Since this was managed by the US Chicago office, it is unlikely that it wouldn’t apply to other small group tours.

One thing they are on top of. They do invoice you asap. My sense is that the founder is gone and he took the soul and spirit of such a fine brand with him…or it just isn’t a priority for the current management.

5. Oktober 2025
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Antwort von Abercrombie & Kent

Thank you for taking the time to share your detailed feedback with us.

We’re truly sorry to hear that your recent experience did not meet expectations, particularly regarding the pre-travel communication and service. This is not the level of care we strive to deliver, and we appreciate you bringing these concerns to our attention.

Our Guest Relations team will reach out to you directly to discuss your experience and work closely with you to address your concerns. Your input is invaluable as we review our processes and ensure that every journey reflects the high standards our guests expect.

Thank you again for giving us the opportunity to make this right.

Abercrombie & Kent Guest Experience Team

Bewertet mit 5 von 5 Sternen

Very High Standard

Great focus on client's wants and needs. Thorough attention to detial

12. Oktober 2025
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Antwort von Abercrombie & Kent

Thank you for your five-star review.

Terry

Bewertet mit 5 von 5 Sternen

Perfection with a professional tour operator

Thank you to Ben at A&K for arranging such an amazing trip for us. Started off gorilla trekking in Rwanda then off to the Serengeti for some game viewing and were fortunate enough to see a river crossing and ended up in Zanzibar for a few days rest! Also took in a balloon ride over the Serengeti which would highly recommend.
From starting the discussion with Ben to confirming all the arrangements, he could not have been more professional, friendly and efficient and most importantly responsive. The company are very lucky to have him. Everywhere he recommended to stay was exactly what we wanted and unlike some tour operators he took the time to find out a bit about us and what we wanted and he matched everything perfectly.
Would highly recommend A&K.

11. September 2025
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Antwort von Abercrombie & Kent

Dear Jenny,

Thank you for taking the time to write such a glowing review. Gorilla trekking in East Africa really is a trip of a lifetime. I am delighted to read that Ben got it right for you. Ben is one of our most experiences Africa consultants and he knows and loves Africa incredibly well. Clearly, he has also taken time to get to know you and craft your perfect trip. That's exactly what we aim for every time.

Please do come to us for your future travel plans.

Best Regards

Terry

Bewertet mit 5 von 5 Sternen

Sri Lanka

I’ve just returned from a week long guided tour around Sri Lanka and it was one of the best holidays I have had. Margaret Fairbairn was our trip advisor and planner and the route and times she had arranged for us was absolutely perfect. From the very start she was fantastic. She is very knowledgeable, friendly and thoughtful and managed to plan our trip perfectly by listening and understanding what we wanted out of the trip. It couldn’t have been more perfect for us and we are immensely grateful to her for her expertise. Amazing lady and fantastic experience. Thank you so much!

22. September 2025
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Antwort von Abercrombie & Kent

Dear Customer 5,

Thank you so much for taking the time to write such a glowing review thank you in particular for taking the time to highlight how well Margaret looked after your trip. We take great pride in delivering the best service at every step of your journey, so it is great to know that we have delighted you.

Please come back to us to help with your future travel plans.

Terry

Bewertet mit 5 von 5 Sternen

Excellent trip

Excellent trip, definitely a cut above. The team in the Uk and the team in Madagascar were excellent

21. August 2025
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Antwort von Abercrombie & Kent

Dear Mrs Johnson,

Thank you for taking the time to share your comments.

We would like to thank you for choosing Abercrombie & Kent on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Abercrombie & Kent UK & Ireland

Bewertet mit 1 von 5 Sternen

DISGRACEFUL COMPANY THAT SEND OUT…

DISGRACEFUL COMPANY THAT SEND OUT DIRECT MAIL TO PEOPLE THAT HAVE PASSED AWAY SEVERAL YEARS AGO!!

MORE FRUSTARTING, WHEN I ATTEMPT TO CONTACT THEM NO ONE EVER RESPONDS

1. August 2025
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Antwort von Abercrombie & Kent

Dear WLC,

Thank you for taking the time to share your feedback with us and I sincerely apologise once again for any upset this communication may have caused.

As you are now aware, there was an error on behalf of our data acquisition company whereby they had not run the correct reporting to remove any deceased or 'gone away' data and this was not picked up.

I hope that the agreed charity donation goes someway to alleviating your disappointment.

I would like to thank you for your patience and again I sincerely apologise for any upset this may have caused you as this certainly was not our intention.

With warm regards
Emma Pugh
Guest Relations & Compliance Manager
Abercrombie & Kent UK & Ireland

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