123 Reg Bewertungen 

Troublesome email server to connect with Outlook. Lots of people have issues and 123reg just say it is a local problem. I turned off firewall and tried all sorts of settings but it will not connect via Outlook. I have 3 other accounts that are fine so no idea why 123reg is so troublesome. Even tried on Outlook Classic with no luck. Will switch provider on renewal.

Utter shit! I took all my comercial accounts away form 123-reg Horrific services and once they forced you to move to TITAN, you stand no chance. Titan refuse to help with the issues they have created and then say you are a 123-reg customer and hang up!! Thank GOG i moved to Siteground hosting.

Outstanding 5-Star Support – Special Thanks to Andrew T!

I want to give a huge shout-out to 123 Reg, and specifically to Andrew T, for delivering absolute 5-star customer service.

I was running into multiple technical issues on my account, but Andrew stepped in and took total ownership of the situation. He was patient, professional, and methodical, working through every single problem one by one until everything was fully resolved and functioning as it should.

Dealing with technical snags can be stressful, but having someone as knowledgeable and reassuring as Andrew on support made a massive difference. Excellent service all round—thank you, Andrew!

MY REG 123 HAS BEEN MIGRATED TO A NEW 'TITAN version, with the transfer I have lost the ability to use some of the email functions I previously had and its now stating I have to pay more to upgrade if I want the functions again. I did not ask to be migrated and was not informed some of my functions would be lost, the chat facility is poor and takes hours to receive a response after which is goes around in circles. I can no longer view my emails in a tidy format and the search is poor. I admit I absolutely hate the new version and it makes managing my business difficult taking up so much of my time. Whomever had the clever idea to change what was not broken has made a big mistake as I for one will be moving else where do a system which is much smoother, clearer and fully trnansparent

The customer support is brilliant. I have just spent almost an hour with what was a very confusing issue, to do with Microsoft 365. Valentine, the online agent who helped me, was extremely patient and explained everything I needed to do, waiting for me to get through the process all the way. Nothing was too much trouble and the problem was solved. Customer Service is everything.

I was worried I was being impersonated online and found the representative (Ellie) to be very understanding and helpful. Could not have been happier!

Utterly appalling experience. We have been customers of this company for many, many years, using their web hosting for three websites, multiple email accounts, and various other services.

The company automatically renewed our annual SSL certificate previouly when I contacted them. On this occation, I contacted support via live chat to resolve the issue, I spoke to an agent called Dina. Unfortunately, the experience was extremely disappointing. Dina was abrupt and unhelpful, seemingly more interested in selling me additional “installation services” than actually listening to my concerns or helping to resolve the problem.

After so many years of loyalty and continued custom, I would expect a far better standard of customer service. Instead, I was left feeling that upselling additional services was more important to the company than looking after an established customer.

Based on this experience, I would not recommend this company for web hosting, email hosting, or any other online services. Long-standing customers deserve better than this.

It's always a pleasure dealing with this company, whether it's troubleshooting or getting advice on product selection. I've always had a positive experience and have found no faults.

This 1 star review is about poor customer service and unwanted pressure sales tactics not performance of the product. I have no complaints on the product side. I should also say that I am not particularly tech savvy and the person who was in my company has left making me a nice easy mark.
In july a 1 page holding website (one of 15 products my company holds with 123 reg) renewed hosting at a cost of £387 for 3 years. The package it is on is way to much for what it is and we use a tiny fraction of the paid for offering. This made me focus on what we were paying across the board at 123 and I spoke to a customer service agent.

What I received in return was extreme pressure sales to transfer to a different product which honestly i didn't understand with £100 per website transfer fees and various other costs on top of the package. i had all the usual gubbins - I don't have time to call you back you have to decide NOW on this call or you will lose the offer. On the next call My manager says you have to do this now or we wont refund you for the overcharged package.

I don't respond well to pressure sales so i refused, acquired the necessary knowledge and am now transferring all my products away from 123 as they expire to better and cheaper alternatives. I just called 123 and asked them to change the 3 year renewal to 1 year and they refused. There ends my time and experience with 123 reg.
Below is a follow up email i was sent after the call

Please bear in mind that today is the final day we can process the refund of almost £400 that you paid in July for a single hosting service and apply the credit towards the offer I previously presented to you.

As we haven’t yet received your confirmation, I wanted to make sure you’re aware that the refund can only be processed until 4:00 PM today. After this time, unfortunately, we will no longer be able to process the refund or apply the credit towards the offer.

On 11 September, outbound email stopped working across every domain on my 123-reg hosting account. Receiving worked, and so did webmail, but Apple Mail, Outlook and EM Client failed to send on Mac and Windows, on different networks. It is now more than three weeks later.

What it took to get this far:

Over a dozen chat sessions with at least five agents, each starting from scratch. I was repeatedly told it was a problem with my device or mail app, even though it failed in three unrelated apps on two operating systems.
A formal complaint (REG-37709) was dismissed by a Support Manager, who said the cause had not been established, and no compensation was offered.
No technical explanation until I posted my first review here. Only then did the Office of the CEO get in touch, with a log review from their hosting team.

That review is the first real engagement I've had, and I do credit it. But it attributes the fault to my apps and my network, and it leaves out most of what I reported:

It covers one mailbox, though I reported an account-wide fault.
It gives no explanation for what changed on 11 September, when everything stopped.
It doesn't explain why Outlook and EM Client failed, since its two main points concern Apple Mail.
It says DKIM keys date back to 2024, which contradicts what one of their own agents told me.
It describes a connection limit that would be hit by three connections at once, which suggests a configuration problem, not misuse. It gives no limit value and no raw logs.

I've asked for the raw logs, the limit value, and a review across all my domains. I've changed nothing on my side, and the fault is not resolved.

If your business email is on 123-reg hosting, be aware that an account-wide fault can go unexplained for weeks, and that it took a public review to get past first-line support.

Very poor. Terrible customer service. Confusing interface. Too expensive.
My first domain name was with 123-reg in 1998. I recommended it to customers back then.
The interface was never that good but it's really never improved. Gradually the domains are too expensive. I found better and cheaper options and moved my domains and customers away little by little.
We have one domain name left there and the tech support people are very unhelpful. The domain is under my customers account and they lost their details, 123-reg don't care, of course they don't, as the domain is stuck with them on direct debit.
I admired 123-reg in the old days, and they were a good price, now, I wouldn't touch them myself and I would not recommend them to customers, or anyone at all.
How did they get so bad?

Really helpful and polite. Fast response

Very quick and sorted out my issue.

Tony the tech was very good. Stayed with me until my problem was solved. Very grateful!!

Despite leaving their email service in 2019 due to constant email outages and excessive charges, every year I am still having to fight to stop them talking automatic renewals from my account. When you go to call them, they don't help you and instead tell you to 'reopen your account' to then close it, which you do, then every year you still get charged a renewal fee. Honestly, I wish I'd never gone to them as they are not pleasant to deal with and most unhelpful when you call them. It feels impossible to get rid of them and strikes me that mine and your money is all they're about as their service is poor. AVOID! Unless you want to be charged excessive costs for the rest of your life even when you cancel!

Have used these for years and rarely had a problem (that wasn't my fault) - always had my problems sorted swiftly

They billed me twice for the same thing.
The only way to contact them is by phone or by using the AI chatbot which simply ignores you.
It's a pity, they used to be good, but I am now in the process of moving all my domains to a reputable registrar.

Awful, for the third time this week they have INSTRUCTED me to change my password, not suggested, instructed and they immediately suspended my ability to send and receive emails, the thing is I have to change it in multiple platforms for AI etc, their customer response, "cant do anything about it so go away!!" Awful company, bureaucratic and virtue signaling, steer clear

The customer agents are hard work - Dorian in particular rude and sarcastic you ask for help or explanation and it really isn't forthcoming - nevertheless i needed an answer and got one eventually - god forbid i should waste his time he probably needed to get back to kicking puppies and tripping up old ladies.

I am not at all experienced or skillful on email set up etc, but the AI chat found me a real person quickly, and over a couple of evenings (so I could do some printing and forwarding of old emails) I had three helpful people sorting out my issue.