123 Reg Bewertungen 

Just contacted 123 reg support:

Your estimated wait time is 92 minutes.

Used Google AI to fix my problem.

Need I say more!

Nightmare! Deleted email addresses without our consent, authorised a full password reset to all our emails without our consent. Caused days of havoc and lost correspondence - we are a sales company and had the worst week since we started trading. On top of that they agreed to give us a refund for email services they upsold to us that were not used and it's been months and we still haven't had our refund. They are a shambles and quite frankly dishonest. I would urge you to avoid them - the customer service/help is a joke

Hanging on for 1 hour on chat or phone suggests support is non existent- really awful support

My queries have always been resolved by the 123-reg team. I have no hesitation in recommending them.

There's a 1 hour wait to speak to Customer Support on the phone and a wait of over 2 hours to speak to a real person on Live Chat.
That is not Customer Service - especially when I'm receiving what look like spam emails saying my website will go down in 6 hours. Would be good if someone at 123Reg could confirm if they are indeed spam/phishing emails.
Or maybe the excessively long waits are because everyone else is receiving similar emails and trying to find out if their website really has a problem.

123 reg hosts my website. But when I need help I am asked (told) that "we are experiencing higher than normal volumes" and the wait time is up to 76 minutes and never less that 20 minutes or so. I simply cannot sit around waiting for over 70 minutes for help. I wish that I had never taken out 123 Reg hosting. At the next renewal I am surely going to be looking for a new host.

Quite frankly the level of support received has been appalling. No-one in support knows what is going on in relation to our issue. 123 Reg have admitted to an error there end which would effectively revoke our certificate within 48hrs, we have done everything we can along with all the validation and we still have not received a certificate! Effectively there lack of support and lack of proactiveness is taking down a whole maintenance division in my organization which i'll have to deal with. I've also asked for an escalation point of contact and that's fell on deaf ears. I will not be using 123 reg again! No communication and no responsibility for an issue they have created. Avoid if you can!

I'm trying to get an SSL issue on my website resolved, which is exactly the kind of thing I'd expect a hosting provider to handle promptly. Instead, getting hold of anyone at 123-Reg has been nearly impossible.

Yesterday I waited 23 minutes on hold before giving up. Today I'm writing this review while sitting in another phone queue, now at 43 minutes and counting. I can't hang up, because the phone is the only way to reach them. The live chat option isn't switched on, and there's no other way to raise an urgent problem with a real person.

An SSL problem isn't a minor inconvenience. It affects whether visitors can safely use the site at all. For a company whose whole business is domains and hosting, having no working chat and hour-long phone queues isn't good enough. Customers need a reliable way to get technical help when something breaks.

I'll update this review if the issue gets sorted, but right now the support experience has been really poor.

Arabella was hands-down the best customer service representative I've worked with across any company. They saw past the initial problem and made sure that a real pain point was fixed as well as the technical issue I originally came into chat for. They have ensured I will be a customer for a very long time.

Marian helped me set up some CNAME records for my domain email. Really patient knowledgeable and a credit to the company 123 reg.
Thanks
Mark

We had the pleasure of Emma helping us today, she was extremely helpful and very patient with me over the chat help, as i required assistance in updating our SSL certificate. Emma is a credit to the company, she went above and beyond with all her help and assistance.

This lady deserves a pay rise, for being so patient with a customer that lacks the skills and experience to do this on my own.

We could all do with a Emma in our life.

excellent service I am a complete novice and was guided through the steps easily

Christina helped us to upgrade all our emails to a more stable and robust service , she saved us money and we had a great offer for a 3 year deal. We consolidated on some redundant domain services that was no longer required , and it was a very nice gesture that she actioned some refunds for us. All in all a fantastic service and very knowledgeable staff.

With the basic start up package you cannot block spam or junk emails.
You have to pay extra each month by upgrading.
Doubt i will renew my email account

Ellie from customer service was an absolute star. Clear instruction, fast responses, thanks pal.

I had a few issues I needed to sort and not being very savy, Iona helped me through - even though it took ages (my fault) - and remained very pateient with me seeing everything right through to resolution.

top service, great online help

Micheal provided excellent customer service! Great experiences go a long way!

Troublesome email server to connect with Outlook. Lots of people have issues and 123reg just say it is a local problem. I turned off firewall and tried all sorts of settings but it will not connect via Outlook. I have 3 other accounts that are fine so no idea why 123reg is so troublesome. Even tried on Outlook Classic with no luck. Will switch provider on renewal.

Utter shit! I took all my comercial accounts away form 123-reg Horrific services and once they forced you to move to TITAN, you stand no chance. Titan refuse to help with the issues they have created and then say you are a 123-reg customer and hang up!! Thank GOG i moved to Siteground hosting.