WOOOF Bewertungen 

529
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Recommended this by Miss Miamultipoi. Order arrived really quickly, very impressed. My dog absolutely LOVES it! So much better than Kongs etc. Really durable, easy to use, long lasting & no mess. Love... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We have been ordering toys and treats (usually pate and natural chews like bull pizzles) from Wooof since we got our puppy last year. Our orders have always arrived quickly, even with just standard de... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Gotham softer walk harness ordered. Easy process. Regular updates and received quickly. The harness is lighter than previous ones I've had for my year old working cocker spaniel. He goes paddling at t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Really happy with my order! Everything arrived quickly, was well packaged, and exactly as expected. The quality is great, and my pet loves it. The whole ordering process was smooth and hassle-free. I’... Mehr ansehen

Unternehmensdetails

  1. Zoohandlung

Vom Unternehmen geschrieben

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

529 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 35 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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4,5

Alle Bewertungen

(529)

160 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Pupsicle - great enrichment toy

First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some different flavours in the freezer ready to try!
Absolutely amazing!

12. Juli 2025
Bewertet mit 1 von 5 Sternen

Safety Hazard & Lack of Response from Wooof

My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.
What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.
Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.
‐-----------------‐-----------------‐---------------
Replied to Wooof:
Thank you for your response and for acknowledging my concerns regarding the Beepop toy. 

I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.

I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.

However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.

Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.

Sincerely,
Maggie

6. Juli 2025
WOOOF-Logo

Antwort von WOOOF

Hi Maggie,

We’re sorry to hear you feel this way, especially since we’ve been communicating promptly and offered a clear path to resolve the issue.

Your message came in on Friday, and as per our standard 1–2 working day response time, we got back to you within that window. In our reply, we offered to inspect the toy and issue a full refund if it’s found to be defective, even with the tag removed. That’s a fair and straightforward solution.

We take product safety seriously and always act on feedback when something’s not right. But we also stand behind the quality of our toys, which go through rigorous checks. Based on your description, what you’re seeing doesn’t match how the toy is supposed to be. This is why we’ve asked to inspect it ourselves.

We understand being cautious, especially with your dog involved. But it’s also important to allow a business the chance to respond before assuming bad intent. We’ve been transparent and proactive, and we’re still here to help wrap this up quickly.

Best,
Benjamin

Bewertet mit 5 von 5 Sternen

Reccomend

Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.

3. Juli 2025
Bewertet mit 5 von 5 Sternen

My Dog loves it

My Dog loves it. He is a Frenchie and unlike with licki mats or kongs with this he doesn't take in loads of air. Win win for him and me !

1. Juli 2025
Bewertet mit 5 von 5 Sternen

Excellent quality and good service

The refillable pupsicle is an excellent quality item, tough and durable but easy to refill and clean. My dog loves it and is obsessed with the refills. I also love that I can refill it myself and give my dog some additional nutrients/ a cool treat in warm weather. The item was also delivered super quick

30. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Pupsicle toy not of great quality

I ordered the pupsicle for my dog. After my dog had used the product for 25 minutes there were alot of dents, wear and tear and rubber which had come away from the toy. I approached Woof for a refund who declined stating the toy was still ok to use despite me sending a video showing the missing pieces of rubber. My dog is now 12 years old and we still have his original red kongs (12 years old) that are still in tact so I would say this toy is not of great quality and I will be taking this issue elsewhere

20. Juni 2025
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Antwort von WOOOF

Hi Sonja,

Thanks for your review. We understand you’re disappointed, but we do want to clarify a few things.

The Pupsicle is made from durable, food-safe rubber and is designed to be chewed. Light surface wear — including dents and bite marks — is completely normal after use, especially after 25 minutes of chewing. The product in your video and images showed no structural damage, and it remains safe and functional as intended.

We totally respect that every dog is different — and that you’ve had a different experience with other brands — but based on what you’ve shared, the Pupsicle is performing as expected. For that reason, a refund wasn’t appropriate in this case.

We always welcome honest feedback, but we also stand by the quality of our products and our team’s decision. Wishing you and your pup all the best.

Team WOOOF

Bewertet mit 5 von 5 Sternen

Great design

Great design, I love that the harness has both a front and top hook, giving you flexibility depending on the type of walk. The built-in handle is such a thoughtful touch, perfect for when you need a bit more control without relying on the lead. Plus, the colours are beautiful.

29. Mai 2025
WOOOF-Logo

Antwort von WOOOF

Thanks so much for your kind words — we’re so glad you and your pup are loving the harness! It means a lot to hear the details we care about are making a difference.

Wishing you both lots of happy walks 🐾
Team WOOOF

Bewertet mit 5 von 5 Sternen

Fair price

Fair price, easy ordering and quick delivery.

13. Juni 2025
WOOOF-Logo

Antwort von WOOOF

Thank you for the kind words Tracey!

Best,
Team WOOOF

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