One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more c... Mehr ansehen
Unternehmen hat geantwortet
We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Mehr ansehen
Unternehmen hat geantwortet
We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 st... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Kontaktinformationen
100 Bishopsgate, EC2N 4AG, London, Vereinigtes Königreich
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Hervorragend
236 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Required information
Very quick response
Friendly
Very understanding and helpful
27. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Thank you for review Samantha, our Customer Success Team aim to respond within the hour and are always happy to help.
I ensured asking for someone to call me…
I emailed asking for someone to call me TWICE and it was assumed I was looking for a cheaper quote. This was NOT the case I just wanted someone to speak to with regards to the policy. I got TWO emails back saying the price for my renewal would not be changed. That's not what I wanted. If companies cannot be bothered to call their customers why should I bother giving them my money. Extremely POOR customer service.
27. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Nino, thank you for your review, your feedback is important to us. We've looked at the interactions mentioned, and we can see that the agent made an incorrect assumption once she understood you wanted to cancel. We are extremely sorry about this and can assure you this is an isolated event and the agent has been given feedback. Please contact our Customer Success Team via info@whistleandwag.co.uk if there is anything we can do to rectify this matter.
Highly recommend!
I feel that Whistle & Wag deal with claims quickly and would highly recommend them if insuring your beloved pet .
21. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Jacqueline, thank you for your review. Our highly experienced claims team are very efficient, and they take great pleasure in assisting customers to ensure a seamless claims process.
Excellent service, impressed!
Excellent service, and very prompt response to my query. No 20% contribution required to any claim that I may need to put in for my senior dog, plus a reasonable quote for my older dog. So far, so good, I'm very impressed after the incompetence of my previous insurers, they took nearly a week to respond to any emails and trying to contact them by phone was a complete nightmare.
24. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Janet, thank you for your review. Our response times average within the hour and an agent is always eager to help! That's right, no co-payments for claims, just an excess.
Great company to use.
22. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Rhian, thank you for your feedback, much appreciated!
Very clear and easy to set up
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Margaret, thank you for your kind review. Welcome to Whistle and Wag!
Good Company But Needs a Phone Number
Had no problems so far, Whistle & Wag have paid on in my cats long term treatment and even backdated it when I didn't realise there was a cut off date. I have had queries which could have quickly been answered by a phone call but they don't provide a number so you have to wait until someone replies by email. I don't know why companies are going this way as it doesn't make things easy.
6. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Elaine, thank you for your review. We have a very unique call back service, all you need to do is drop us an email asking for a call, with a convenient time to call you. This means no horrible call queues, and you get to speak to a human. Our average response time is within an hour.
Prompt response and refund
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Debbie. Thank you for your kind review. Its great to hear you received the high level of service we pride ourselves in.
Quick and easy sign up process
Quick and easy sign up process, hopefully never need to find out but everything seems good so far with Whistle & Wag for my dog's insurance.
13. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good afternoon Brian, thank you for your kind review. Welcome to Whistle and Wag!
Fast quote and set up
Fast quote and set up! Clear information on website and great pricing!
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Natalie, thank you for your kind review. Welcome aboard!
Annual price unavailable
It’s a shame the price is offered as annual in comparison websites but not available when buying the insurance. All other aspects of said policy are yet to be experienced.
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Michaela, thank you for your review. We offer our policyholders Direct Debit at no extra cost to help spread the cost over a year. It's your ordinary Direct Debit and not a financial agreement like with most insurance companies.
Just set up via Go Compare and diverted…
Just set up via Go Compare and diverted to Whistle and Wag’s website so simple and easy thereafter. The agreement was in plain English with simple to follow bullet points regarding the cover itself.
20. April 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Paul, thank you for your review. Welcome to Whistle and Wag!
Be aware of this
Be aware of this insurance they do not let vets or vet hospitals deal with claims. You will have to pay out your own pocket first. So what’s the point in having it ?
11. April 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Shirl, thank you for your review, your feedback is important to us. I believe you may have been mis-informed, we do offer direct payments to vets, all you need to do is submit a claim on the customer portal and you have a choice to either select to pay yourself, or to 'pay vet directly'. Please contact our Customer Success team via info@whistleandwag.co.uk for more information.
In a world where insurance is…
In a world where insurance is complicated, this was easy, transparent and exactly what we needed.
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Alex, thank you for your review. Welcome to Whistle and Wag.
Easy to set up
Easy to set up and clear about the terms of the policy
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Gemma, thank you for your review. Welcome aboard!
Really clear information and at a very…
Really clear information and at a very reasonable price
14. März 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Alysia and Thomas, thank you for your review. Welcome to Whistle and Wag!
Much cheaper than what I'm currently…
Much cheaper than what I'm currently paying
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Good morning Andrew, thank you for your review. Welcome to Whistle and Wag.
Very quick and informative
Very quick and informative. Very pleased with the service and would definitely use again.
31. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Hi Bev, thank you for your kind review. Its great to hear you have had a positive experience
Antwort von Whistle & Wag
Hi Lisa, thank you for your review. Welcome to Whistle and Wag!
Not worth the paper the policy is written on!
Not worth the paper the policy is written on - saying that a visit to the vet on a totally unrelated issue 8 months ago ‘could’ have been the problem now and guess what, claim rejected 😡. I have had pet insurance for 13 years for my cat and never claimed once but now he has an ongoing condition that is going to be expensive - no help from this insurer! On receiving the ‘standard’ reply that as it was a pre-existing condition, which he had not had diagnosed nor had he been tested for, and despite being extremely healthy for 8 months before taking him to the vet last month, I am no further forward and still extremely unhappy with this company
23. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Whistle & Wag
Thank you for your review, your feedback is important to us. Our assessors assess claims with the information provided by you and your vet. Unfortunately, like any insurance company, we are unable to cover any conditions that started before the policy start date. If you feel our decision was incorrect, there is an appeal process. Please contact claims@whistleandwag.co.uk for further assistance.
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